Singer Machines Ltd Opiniões 

322
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The information provided about each model of machine was very helpful to me when I was deciding what to buy. The ordering process is very straightforward, and the machine was delivered the next day... Ver mais

Classificada 1 em 5 estrelas

Extremely Disappointing Service I have never experienced such unprofessional service. I lost £100 for nothing, and my machine is now in worse condition than before — it is currently unrepairable.... Ver mais

Classificada 5 em 5 estrelas

So pleased with my fully restored Necchi sewing machine. Delivery service is seconded to none. Technical help is outstanding and the support team are friendly and helpful. Nothing could be better

Classificada 5 em 5 estrelas

I left a message for support over Easter, by 10am Tuesday I had my first e-mail from them, by midday the issue was resolved. I'd made a simple mistake in setting up my Singer 5523 and all it took wa... Ver mais

Informações sobre a empresa

  1. Loja de máquinas de costura

Escrito pela empresa

Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

322 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 28% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(322)

49 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Misleading description on website!

I ordered a Singer manual which they advertised as 'a copy of the original manual', which implied that it was an original printed manual and not the photocopy that I received. I could have downloaded same for less than half their price, from elsewhere. I don't appreciate misleading advertising!

24 de janeiro de 2025
Opinião espontânea
logótipo da Singer Machines Ltd

Resposta da Singer Machines Ltd

Thank you for your feedback. We appreciate the opportunity to assist you.

The product you received is a copy of the original manual, as stated. Unfortunately, many original manuals are no longer available and have not been available for years. Our goal is to support customers by offering a professional printing and binding service for those who prefer a hard copy of the manual.

We’re sorry if there was any misunderstanding regarding the term "a copy of the original manual." Please let us know if there's anything further we can assist you with

Classificada 1 em 5 estrelas

Despair

I think the instructions how to thread the machine with
your threader, bears no relationship to the picture and
threader and how you manage to thread the machine.
It looks good. but I have no idea how to connect the
threader to my machine.
For me a waste of money.

15 de janeiro de 2025
Opinião espontânea
logótipo da Singer Machines Ltd

Resposta da Singer Machines Ltd

Hello,
Our tech team reached out to assist you with the needle threader issue on a machine you purchased from John Lewis, not directly from us. Over the course of three days, we exchanged numerous messages to help resolve the issue with your John Lewis machine. We want to assure you that our tech team is always ready and happy to assist with any machine, regardless of where it was purchased

Classificada 5 em 5 estrelas

Brilliant service

I first contacted the company by phone as I have two vintage singer sewing machines and needed advice on how to manage the difficulties I had and to know what parts I might need. The phone was answered promptly. The person I spoke to was polite, knowledgeable and spoke clearly so I understood how to deal with the machine. He knew immediately what parts I'd need and could send me to the correct place on thier Web site. The whole conversation just taking minutes.
On line it was clear and simple to order, prices were very good and basic delivery just one to two days.
The whole experience was brilliant. Considering that this company are dealing with machines hundreds of years old as well as modern up to date machines, I think they could teach a lot of other manufacturing and sales company's a thing or to. Well done and thank you I'll be visiting you again to do business.

8 de janeiro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Everything Was Going So Well …….

Ordering and delivery time were excellent. The sewing machine was supposed to be a surprise Christmas gift for my wife but unfortunately it arrived in a large Singer branded box, so any surprise has been lost. Don’t understand why deliveries at this time of year can’t be put in a plain cardboard box.

11 de dezembro de 2024
Opinião espontânea
logótipo da Singer Machines Ltd

Resposta da Singer Machines Ltd

Hello,
We’re sorry to hear that you were not satisfied with your shopping experience. When customers let us know they are purchasing a machine as a gift, we are happy to wrap the machine so the box is unidentifiable. If you had reached out to us, we would have been more than willing to assist you.

Classificada 5 em 5 estrelas

I found the bobbins I needed to use my…

I found the bobbins I needed to use my mum's old Singer, which I love working with. I didn't realise that some of my collection wouldn't work with it. It was easy to find the product and the price was good too.

23 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant Quality and Fast Delivery

Brilliant! I placed my order on Saturday 2 November and I've received it today, Tuesday 5 November - that's really good considering there was Sunday in there!
The products I bought were replacement foam and cover for my Singer ESP2 Steam Press - they both fit perfectly. I'd previously bought just the replacement cover from another website and thought I was getting a genuine Singer one, but obviously that was just a generic one, because this one from Singer Machines Limited is far greater in quality and fit and the foam underlay is a really good thickness.
I will definitely buy from Singer Machines Limited again.

5 de novembro de 2024
Opinião espontânea

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