SIRRI Opiniões 

195
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... Ver mais

Classificada 5 em 5 estrelas

Ordered two children’s suits for a wedding. Arrived very promptly (within three days), quality was great and fit my two slim sons perfectly. Week after their father ordered a suit after having little... Ver mais

Classificada 5 em 5 estrelas

I ordered a 4-piece ivory paisley waistcoat set from Sirri for a wedding. The photo on the website showed an ivory shirt to match the paisley ivory waistcoat and cravat, but when I received the 4... Ver mais

Classificada 5 em 5 estrelas

I had never heard of this company before, but ordered my son's christening outfit from them as they had a much wider selection than mainstream retailers. My items were not posted for a couple of days... Ver mais

Informações sobre a empresa

  1. Loja de artigos para casamento
  2. Loja de moda infantil

Escrito pela empresa

UK's No.1 for Childrens' Formal & Casual Wear Online


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

195 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(195)

59 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fabulous service.

Fabulous service.
I ordered the wrong size, so then I re ordered and returned the item.
The new one was sent within 2 days.
Customer service communications were brilliant.
The quality and price is excellent.
I will shop on this website again.

29 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Delighted!!

Delighted!!
Prompt delivery of quality suit and shoes. Really pleased with fit and style - exactly as described.
Was a little cautious ordering from an ‘unknown’ website but has been a truly pleasurable experience.

30 de agosto de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Paid for 5 piece suit set, received 3 piece with missing trousers. They refuse to fix the issue.

I bought 2 suits sets back in June, for my brothers, for school. Sirri messed up one of them. Received both sets in July. I have not fully checked if all the items are present, I assumed everything I paid for was in there. Left them in the box and sent it to my parents. They received the box yesterday and said one of the suits have 3 pieces instead of 5, with 1 of the important piece missing which are the trousers. First of all, their suit set is advertised as jacket, waistcoat and trousers as main, plus 2 additional items if you opt for 5 items set. No, I don't think this is a mistake and I can't understand it. If you advertise it in a way, but send the incomplete set, with completely different items. Who is sending a suit set without the trousers? They will not do anything about it claiming the 30 days policy, which doesn't make sense since it's covering just the delivery and return part, not the cases in which they sent something with missing pieces. Awful experience. They are not willing to sort the issue on their side since it's their fault. Will never buy again from them and I am not recommending this shop to anyone.

23 de agosto de 2022
Opinião espontânea
logótipo da SIRRI

Resposta da SIRRI

The order was placed on the 19th of June and it was delivered to customer on the 21st of June.

How come that a parcel , is not checked at the reception!! Have you not even tried if it would fit or not ? Which company will reply to such a claim after 2 months!!

we all believe that every seller has a policy, and customers should respect it and take it into their consideration.

As vip 5 stars seller in yotpo, truspilot , Amazon, top rated seller on ebay , and star seller on etsy, we consistently provide a great level of customer service.

We would definitely have helped in this issue in the customer's favour. Of course within our policy frame time or maybe more , but not claiming this issue after 2 months , and blaming our service where the mistake is the customer mistake.

We try to get things right and constantly work to maintain the level of service we provide

Best regards.
Sirri customer service.

Classificada 5 em 5 estrelas

Excellent and professional service

Excellent and professional service..I was having issues regarding my online banking and order just wouldn’t go through but with Nes’s help and Step by step they resolved the issue. Also Nes would dispatch the order first class.
Thank you once again for being very calm and professional

18 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing suits and amazing aftercare customer care

I been having absolute mare with the men asking for their sizes and then it's too small, Sirri customer service have come above and beyond to help me rectify the size issues.. I can't thank them enough. Amazing company and I would highly recommend them to anyone looking for a suit. Just amazing. And there suits are also amazing quality too and get very reasonable price.

10 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I needed a suit for my son for…

I needed a suit for my son for graduation and I wasn’t familiar with this brand but I took the chance and I’m glad that I did!
The suit was amazing and my son was loving all of the compliments he was getting.
Thank You!

21 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered 3 suites for my sons .They…

I ordered 3 suites for my sons .They arrived promptly. Superb quality, one suit was too big arranged an exchange that was done in a couple of days .I would recommend this company to anyone
William Powell.

26 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

These guys are amazing

These guys are amazing. Bought a waistcoat outfit that looked beautiful and high quality but ended up to be too large when our son tried it on. Returned it free of charge without any hassle. The team were so kind and helpful throughout. They made every effort to send out a smaller size to us as soon as possible so that we had it in time for the wedding. Outstanding service. Well done. Will definitely recommend and use Sirri.

22 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer service and lovely suit

I was panicking about the shipping time so I called and spoke to Lena who very kindly arranged to upgrade my order to 24 hour tracked with Royal Mail. The tuxedo arrived the next day and it fits perfectly. My son will look very handsome at his primary prom. I can’t recommend Sirri enough for the wonderful service I received.

18 de junho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Some difficulties, hopefully resolved by helpful customer service staff

Had difficulties with the website, and left a bad review. SIRRI contacted us to ask if they could assist and offer a discount if we changed the review and make the order - management had apparently come down on marketing over it. We managed to order via Paypal meantime I called to confirm I would amend the review and accept the small refund, and they advised they were holding the order back until we called. I'm annoyed they held the order which we had made separately. All sorted now, just waiting on delivery. Have to say their customer service people are very proactive in dealing with the issue, and were easy to contact, so I've amended the review to reflect this. Also in response to Sirri's comments - the billing and shipping addresses did match. We suspect it is because we have no house number (just a name) and their system cannot handle that.

14 de junho de 2022
Opinião espontânea
logótipo da SIRRI

Resposta da SIRRI

Hi Miriam,

Thank you for reconsideration on your feedback.

Kindly note that as we explained to yourselves previously, payment difficulties that you had on our website was because of FRAUD protection.

As it states in our FAQ, If a customer's address linked to their bank account does not match to the shipping address, our Fraud protection system rejects the payment.

Even though, we are losing sales, and are receiving negative reviews as we see in this example, simply because our aim is to protect people’s hard-earned money. On our website, we have this system to prevent stolen cards from being used, even though we will be losing some genuine customers.

We have contacted you and offered a discount for the inconvenience caused out of our control while our system is protecting people's stolen credit cards and identities. We are intended to offer good customer service and to run our business with a work ethic.

Regards

Classificada 5 em 5 estrelas

Suit was great quality and arrived…

Suit was great quality and arrived quickly. Had to change order but was given excellent customer service by the customer service team could not fault them one bit, great at getting back to you. Lena Mike Nes were great.
Fantastic company for ordering for a special occasion I would highly recommend them.

2 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous customer service

I ordered and unfortunately my items were lost I emailed the company and I received my items that had been misplaced within a few days, i really appreciate the effort that the company put in to sorting this out for me.

Also my boys look amazing in the suits.

31 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you for the beautiful clothes and…

Thank you for the beautiful clothes and great customer service
We had ordered suits for our sons (9 and 7 years old) and the suits were beautiful and very good quality. The international delivery was very fast. The customer service is great as well, they reply fast and kindly try to help with any questions/queries. Thank you!
We will certainly be buying more clothes from the online shop.

31 de maio de 2022
Opinião espontânea

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