Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is no... Ver mais
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Avoid at all costs. Bought two dresses for a wedding 3 weeks in advance, the shipping time is displayed clearly but not the processing time. The dresses arrived a day before I needed them but the qual... Ver mais
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Purchase at your own risk, they will run out the return/cancellation windows by emailing lots of followup questions, requiring pictures, etc. There is no publicly listed address to return items, and... Ver mais
A empresa respondeu
0 out of 10. Awful dresses not matching picture at all. Terrible customer service. Breaking all sorts of customer rights by refusing full refunds and charging huge shipping fees even when products are... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- customercare@leely.com
- www.leely.co.uk
1,5
Muito mau
310 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 41% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Avoid at all costs
Avoid at all costs. Bought two dresses for a wedding 3 weeks in advance, the shipping time is displayed clearly but not the processing time. The dresses arrived a day before I needed them but the quality was poor and the fits didn’t suit me so I wanted to return. The back and forth to get the returns process is ridiculous, additional fees, repeated questions and delay tactics. I would never use this company again and do not recommend for anyone in the uk. They charge another delivery fee plus 15% extra to return two items in the same package. Utterly ridiculous and no real customer service. Given the prices of the dresses totally unacceptable, avoid!
7 de agosto de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for your feedback – we're sorry to hear you were disappointed with your experience. 😔
We understand your concerns around the returns process and the additional fees – these are outlined in our policy, but we appreciate they may have felt frustrating. 😣
We've noted your comments about the communication delays as well, and we'll be reviewing this with our team.
To move things forward, please reach out to us directly at 📧 customercare@leely.com with your order number, and we'll do our best to assist you promptly. 💨
We value your honesty and hope we can work this out together. ❤️
Best regards,
Leely Customer Care Team
Purchase at your own risk
Purchase at your own risk, they will run out the return/cancellation windows by emailing lots of followup questions, requiring pictures, etc. There is no publicly listed address to return items, and returns are only approved at their discretion. Purchase from reliable sites that have standard policies rather than these specialty online stores - i've learned my lesson!
6 de agosto de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you feel this way. 😔
We understand your frustration regarding the return process and the questions asked along the way. These steps are in place to ensure we have all the necessary information to handle each case properly – but we hear that the process didn't meet your expectations. 😣
Regarding the return address and approval process – these are outlined in our policy, and we always aim to handle requests fairly and in good time.
We've taken your comments on board and will review our procedures to see where we can improve. 📝
If you have an outstanding issue, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll look into it for you.
We appreciate your honesty and wish you all the best with future purchases – wherever they may be. ❤️
Best regards,
Leely Customer Care Team
Should have read reviews before panic…
Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is not clear when you order, my parcel was returned now they are offering me £30 refund for over £300 worth of dresses. Avoid - don’t be fooled by pretty pictures - DO NOT BUY FROM THUS CHINESE COMPANY- total nightmare
4 de agosto de 2026
Opinião espontânea
Resposta da Leely
Dear,
We are sorry to read about your experience and completely understand your frustration. 😔
Regarding the sizing, quality, return costs, and refund offer – we acknowledge that these did not meet your expectations. We would like to review your case personally to see if we can reach a fair resolution.
Please email us directly at customercare@leely.com – and we will take a fresh look at your case, review all the details, and respond to you promptly with a fair outcome. 💚
We appreciate your honesty and hope you'll give us the chance to address your concerns properly.
Best regards,
Leely Customer Care Team
0 out of 10
0 out of 10. Awful dresses not matching picture at all. Terrible customer service. Breaking all sorts of customer rights by refusing full refunds and charging huge shipping fees even when products are completely faulty or wrong! DO NOT BUY!
26 de julho de 2026
Opinião espontânea
Resposta da Leely
Dear,
We are sorry to read your review and completely understand your frustration. 😔
We would like to review your case personally – including the product quality, refund offer, and shipping fees – to see if we can reach a fair resolution.
Please reach out to us at customercare@leely.com – and we will take a fresh look at everything and respond to you promptly. 💚
Thank you for your honesty – we appreciate it.
Best regards,
Leely Customer Care Team
If I could give 0 stars...
If I could give 0 stars, I would - ordering from a UK domain name, I was not expecting to receive cheap rubbish from China and then be told that returns were at my own risk&expense to the USA. I'm out £600 and stuck with bad quality items. AVOID THIS COMPANY!!!!
13 de junho de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for your feedback – we're genuinely sorry to hear about your disappointment. 😔
We understand your frustration regarding the origin of our products and the returns process. Our shipping and return policies are clearly stated on our website, but we appreciate that they may not have aligned with your expectations. 😣
We take your comments seriously and will review how we present this information to avoid any confusion for future customers. 📝
If you have an outstanding issue you'd like us to look into, please reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
Scam site-Wish I had read review
scam site-Wish I had read review
Arrived after 20 days after being shipped and stuck in multiple coutries rubbish quality no contact after I had tried multiple times. I cant get a response and sizing is all wrong. Very stressful and cant get any returns information. I am out of pocket by £100/ The site needs to be removed. it is unacceptable trading for any company. I am taking legal action.
18 de julho de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for your feedback – we're sorry to hear about your experience. 😔
We understand your frustration regarding the delivery time, product quality, sizing, and the difficulty you've had reaching us. We always aim to respond to all customer enquiries, and we regret that we fell short in your case. 😣
Our shipping and return policies are available on our website, and we encourage customers to review them before purchasing. That said, we take your comments seriously and will review how we communicate this information going forward. 📝
If you have an outstanding issue you'd like us to look into, please reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
Awful customer service and try to…
Awful customer service and try to charge you at any given opportunity.
17 de julho de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you feel this way. 😔
We understand your frustration regarding the service and the charges you've mentioned. Our policies are clearly outlined on our website, but we appreciate that they may not have been what you expected. 😣
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
Terrible quality
Terrible quality, awful customer service and zero returns policy. Chinese tat dress absolutely nothing like the photo on the website.
DO NOT BUY
15 de julho de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the product quality, customer service, and returns policy. Our policies and product descriptions are clearly stated on our website, but we appreciate that they may not have met your expectations. 😣
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
SCAM
SCAM! Beware. Dress was awful chinese quality. Delivered late and worst still they “export” to the US through their refund process. They have you send adress that arrives from China, to the US with delivery AND TAX fees applied to you. DO NOT and I mean it DO NOT buy from these scammers.
14 de julho de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you were unhappy. 😔
We understand your frustration regarding the product quality, delivery, and the returns process. Our policies are clearly outlined on our website for customers to review before purchasing, though we appreciate they may not have aligned with your expectations. 😣
Your comments have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
Returns are a joke
They won’t post this review but regardless- their return policy is nonsense, they have different timelines (7 vs 14 days) on different parts of the website; they don’t tell you it’s international shipping to return and they don’t disclose the international taxes you have to pay to return. Cost me £30 to return an £80 dress which didn’t fit right and smells like fish on arrival. DO NOT USE!!!
14 de julho de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the return timeline discrepancies, international return shipping costs, and the condition of the dress upon arrival. Our policies are clearly stated on our website, though we appreciate they may not have been what you expected. 😣
Your comments regarding the inconsistent timeline information have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
I placed an order with Leely but then…
I placed an order with Leely but then cancelled within 24hrs by email and got confirmation email back confirming my cancellation and refund. Thank you to Riley and Marin for great customer service. Refund was back in my account 6 days later.
2 de julho de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you so much for taking the time to share your positive experience – it truly means a lot to us! 😊
We're delighted to hear that Riley and Marin were able to assist you promptly and that your cancellation and refund were handled smoothly. We'll be sure to pass along your kind words to them – they'll be absolutely thrilled!
We understand that things don't always go to plan, but we're glad we could make it right for you. Your feedback reminds us why we do what we do. ❤️
If you ever need anything else, we're always here to help .
Wishing you all the best! 🌷
Best regards,
Leely Customer Care Team
Incorrectly sized garment which they…
Incorrectly sized garment which they then refused to refund. Not UK based and took nearly 3 weeks to arrive.
Do not use this company.
8 de julho de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the sizing, refund outcome, and delivery timeframe. Our sizing guides and shipping timelines are available on our website for customers to review before purchasing, though we appreciate they may not have met your expectations. 😣
Your comments have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
FAKE IMAGE AND REVIEW
This company uses AI to generate fake reviews. The product images are also AI-generated, and the actual items received do not match what was shown. Moreover, they do not allow returns or refunds.
3 de julho de 2026
Opinião espontânea
Resposta da Leely
Dear,
Thank you for sharing your concerns – we're sorry to hear you feel this way. 😔
We want to assure you that all product images on our website are of actual items, and we do not engage in generating fake reviews. That said, we understand your disappointment if the item you received did not match your expectations. 😣
Our return and refund policies are clearly outlined on our website for customers to review prior to purchase. We appreciate that they may not have aligned with what you were looking for.
Your comments have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
DO NOT BUY FROM LEELY! Terrible quality and refunds are a nightmare!
I bought a dress from Leely hoping to wear to a wedding and paid £86 in total. It was absolutely awful! I would give this less than 1 star if I could. The quality was so bad it felt worse than items of Shein (and yet a lot more expensive) there were no labels or anything in the dress, and it felt really cheap and didn’t look like the pictures on the website. It had stitches that were already unthreaded and not sewn together properly. It was the worst quality, smelt weird and looked terrible. So I started the refund process which was also really poor. They kept trying to persuade me to keep the dress and not bother returning as it was complicated and will probably have logistical issues. The return also cost me a further £20 to send back! Do not buy from here, I found a lovely dress from Club London which came the next day looked lovely and felt great quality, and would have been so much easier to return if needed with a legitimate company! Learnt my lesson not to shop with non-reputable companies. Wish I had never bought anything from here, please save your money and buy elsewhere
9 de junho de 2026
Opinião espontânea
Fraudulent company based in China
Fraudulent company based in China!
DO NOT BUY - they don’t deliver and when you chase they give excuses like van caught fire!
If you cancel they deduct shipping/ handling fee - which is outrageous as nothing was received so a complete failure of their side of the sale and purchase.
They say 100pc refund but won’t admit it how much was deducted - so whole company is a ruse to extort money via admin cost for items they are not actually sending.
Needs a govt investigation into false businesses online - I’ve now spotted so many online platforms claiming to be based in Netherlands with a mbl number for customer service who chi isn’t real and return adrs in China!
25 de junho de 2026
Opinião espontânea
Disappointment all round!
I ordered a beautiful looking dress from this company, and because the website was a .UK one, I thought it was UK based so ordered in my usual size. The dress arrive and the sizing is entirely small in parts of the dress. I have emailed them asking to return for a refund for the price of the address and they said I can either have £7 back, a £57 voucher to purchase the same item or return at MY cost and they will consider a refund if the item is ok. The dress cost £85 so the £57 voucher doesn’t cover it and I needed the dress for this coming weekend. The company is based in China, not the UK so they are purposely misleading people. Avoid avoid avoid
24 de junho de 2026
Opinião espontânea
Suit not as per website pictures
Suit not as per website pictures. Makes it very hard to return goods. USA address. Royal Blue Velvet Suit size 12 ordered its more a size 6. Terrible quality. DO NOT BUY FROM THIS COMPANY. The reviews are justified.
7 de junho de 2026
Opinião espontânea
SCAM!!!
If I could give no stars I would, got a £96 dress from leely with postage it came it looked like a £10 cheap dress that was so small, asked for a refund they sent me an address to send back which cost another £25 to ship to America a month and a half later the joke of a dress is returned to me!!! they have faked an address to send it back to.... now they have ignored my messages!! Absolutely disgusting scam company avoid at all costs out of £120 for a £10 dress!
20 de junho de 2026
Opinião espontânea
Scam!!!
I ordered my wedding dress from Leely UK believing I was buying from a UK company. I only discovered afterwards that this was not the case. The branding is incredibly misleading.
The dress that arrived is of terrible quality and nothing like I expected. As a bride, I am absolutely devastated and would never wear it on my wedding day.
When I complained, I was offered just £6 to keep it or a voucher to buy another dress from the same company. The only other option was to pay to return it overseas at my own expense.
This is completely unacceptable. I wish I had read the reviews before ordering. I feel misled, out of pocket and extremely disappointed. I would strongly advise others to avoid this company.
20 de junho de 2026
Opinião espontânea
Fraudulent company
If I could give a negative review in would. Fraudulent company operating from China despite .co.uk website. Dresses ordered are significantly different in size than what is advertised. Company refuse to accept returns, and when pushed will only allow goods to be returned to America at buyers expense. AVOID AVOID AVOID
18 de junho de 2026
Opinião espontânea
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