Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Over two weeks now and still not received my parcel. I emailed asking what was going on and they said one of the items is out of stock… don’t get why this means they couldn’t ship the rest of my orde... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Update: customer service reached out to fix the problem Delivery has been a headache. I paid extra for Budbee home delivery. All of a sudden I get a text from DHL to pick up my package at some loc... Ver mais

Classificada 5 em 5 estrelas

Their items are so great and stylish! I am impressed by the Softsculpt leggings because they are quick-drying and squat proof. Also, they actually STAY in place 😆. No need to put them back as if t... Ver mais

Classificada 5 em 5 estrelas

Flattering design, gorgeous quality and fantastic customer service. Even when I experienced a flaw in the fabric of my trousers, I was advised to make a claim by CS and was granted a new pair free of... Ver mais

4,0

Bom

TrustScore: 4 em 5

47 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Over two weeks now and still not got my order

Over two weeks now and still not received my parcel. I emailed asking what was going on and they said one of the items is out of stock… don’t get why this means they couldn’t ship the rest of my order. They said it’s now on its way (2 weeks after ordering)
Gorgeous quality activewear though which I love just won’t be ordering direct from their site again will purchase from Selfridges as usual

14 de março de 2026
Opinião espontânea
logótipo da Sisterlytribe

Resposta da Sisterlytribe

Hi Georgia,

Thank you for your feedback, and we’re really glad to hear that you love the quality of the activewear. We’re very sorry for the delay with your order and completely understand how frustrating it must have been to wait without clear information.

Unfortunately, one of the items in your order went out of stock unexpectedly, which caused the shipment to be delayed while we worked to resolve the issue.

UPS has attempted to deliver your package to your address provided. Unfortunately, they were unable to reach you, which is why the parcel has been redirected to a UPS pickup point. We have also sent you an email with the address of the pickup location.

We truly appreciate your understanding and hope you enjoy your purchase once collected.

Classificada 4 em 5 estrelas

Order# 25424

Update: customer service reached out to fix the problem

Delivery has been a headache. I paid extra for Budbee home delivery. All of a sudden I get a text from DHL to pick up my package at some location. Feels like they pocketed the money from the delivery fee and sent via DHL pick up hoping the customer wouldn’t notice.

2 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

What a great experience! I reached out to customer service with a sizing question and received a thoughtful response from a real person who clearly took the time to read and address my specific concern. It was truly appreciated!

29 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Great brand with lovely service

I'm so glad that I've finally received my order. The products are great and the quality is amazing. Sadly the delivery took longer than expected but when I send an email to the Sisterly tribe customer service they responded really quick and amazingly so thank you again for this and I cannot wait to order more ! 💜

23 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I’m extremely satisfied with the…

I’m extremely satisfied with the quality of their products. This brand truly feels like me and has become one of my absolute favorites. I love the neutral color palette and the timeless, minimal design. Overall, I’m completely happy and can highly recommend it.

31 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Needed to return my item and customer…

Needed to return my item and customer service was very responsive. They initially didn’t refund the full amount due to an error on their side, but was quickly sorted and I’’ really pleased about how quickly they emailed me back

12 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best customer service!!

I absolutely love this brand!! Not only are the items made with really high quality, but they have incredible customer service. I had to reach out to exchange an item and the way they handled the situation was super professional. I can’t wait to buy more items and post it on my social media to spread more awareness for my followers to buy this brand!!!

10 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing pieces

Amazing pieces - I now only wear Sisterly Tribe to my pilates classes, complete upped my game! But beyond all that, just wonderful customer service. So prompt and kind x

21 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

looking forward to revieving my items.

i have been contacted by customer service, and the issue was my email was misspelled. i did not make a note of my tracking number, but customer service were able to trace the order and a confirmation email has reached me.v happy as i love the product, which i first saw and tried on in selfridges.

24 de novembro de 2025
Opinião espontânea
logótipo da Sisterlytribe

Resposta da Sisterlytribe

Hi Celia,

We’re happy that we could locate your order and correct the email address so the confirmation reached you.

It means a lot to hear that you love the product and that you first discovered it in Selfridges.

Have a lovely day! 🤍

Classificada 5 em 5 estrelas

Amazing!

Their items are so great and stylish!
I am impressed by the Softsculpt leggings because they are quick-drying and squat proof. Also, they actually STAY in place 😆. No need to put them back as if they were constantly falling off like some brands which is very annoying during a Pilates class…
Plus, the customer service is top-tier. I have ordered an item which was then out of stock and they have provided me a solution quickly by sending me another item which was a little bit more expensive than the one I have initially ordered without additional fees!🤩💜

20 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love my new comfies!!

Great customer service and high-quality stylish activewear. So soft and comfortable you never want to take them off. The leggings are true to size and the cut on the sweatshirt is just right.

14 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Jag älskar mina plagg verkligen

Jag älskar mina plagg verkligen! Både passformen, färgerna och hela designen är så snygg. Jag har även fått väldigt fin och snabb hjälp av kundservice när jag behövde byta en storlek på ett par leggings.

10 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

This brand is a fantastic find

This brand is a fantastic find! The set I ordered is incredible in terms of style, color, and fabric quality (thick, stretchy but not too tight), and the fit is impeccable and comfortable. The bottoms are also perfectly suited for taller women. I also want to mention that after an issue with the carrier, customer service was very friendly, responsive, and efficient in handling it! I would definitely recommend them.

7 de novembro de 2025
Opinião espontânea

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