sixthreezero Opiniões 8655

I had contacted sixthreezero thru on line chat first and let them know I needed the brackets that hook to the rear wheels that hold the battery pack. That was May 19, so now its been 3 weeks and they havnt even shipped out yet. I do have wire ties on it to hold it up but think the part shouldnt take that long to ship out, They say they are behind. On June 11, I did receive my brackets but they sent me the wrong one's for the right side of the bike. So here I am still waiting on my parts.

Unfortunately, due to circumstances beyond our control - we were unable to keep the bicycle.
That said, I wanted to write a review to let people know about the wonderful customer service in returning our bicycle.
We dealt with Cora and she helped a lot.

I couldn't be more please with the outstanding service and delivery of my trike and bike. The communication between me, my son and customer service, specifically, Marry, is second to none. This company, SIXTHREEZERO, will go to any length to insure satisfaction. The team of mechanics, management and customer service work closely to delivery their products. That's what makes this company a leader in their industry. Look no further for your trike or bike!

Marry helped me promptly and resolved my issue in a timely manner. Excellent customer service.

I purchased the EVRYjourney Women's 26" 500W 7 Speed Electric Hybrid Bicycle back in December 2024 for my wife. She absolutely loves riding it. Recently, she started having issues where if she used the thumb-trigger to accelerate, the controller would lose all the settings. She had to power off/on the bike to restore the settings. I reached out to sixthreezero via phone to discuss the issue with the e-bike. Marry, in customer support, was very helpful. Once she understood my issue, she was going to send it to the tech so they could review and come up with a solution. Marry sent frequent emails keeping me updated on the status of the repair. The end result was I needed a new controller. They quickly sent a new one, Marry sent an email with a link to the installation guide, and we were on our way. It took less than 10 minutes to install the new controller. I can't say enough about sixthreezero's customer service.

The owner of the company is a wonderful and helpful. The support staff is terrible. We have called and emailed multiple times about our refund. They were quick to charge us of course but to refund they are not. We talk to agents and they say they will get back to us by the end of the business day. We have sent emails and no one responds. The phone message says to contact by email too and no one responds.

The company is very responsive to any requests and quick to resolve problems. I was sent two trikes of the wrong model. I notified customer support and the correct trikes were sent the next day. The trikes sent in error were picked up at the time of delivery. Good customer support.

Marry was quick to respond and helped me answer my question!
Great customer service :)

(And I love the bike!)))

Sixthreezero is a great company to work with! They made the website so simple to use and had so many options to make the perfect bike for me. Also I had communication with their customer support and that was great as well. Very quick to respond. I will 100% work with this company again!!

I had a great customer experience at six three zero. Above and beyond’ We purchased a Simple Glide etrike and
Our local power company promised a rebate.. When we were denied, Merry at STZ Helped us get certified, And the rebate came through. So grateful 👍

Very genuinely, I think these guys might have of the best customer service team I’ve ever worked with. They’re super responsive and will get back to you ASAP when you shoot them an email for anything. I’m glad I reached out for help with my order. Thank you Rizelle!! :) <3 You’re awesome!

I love my new bike. It's functional and comfortable to ride. I've made many fun memories this past year. I'm forever getting compliments on what a great looking bike I have. I love the color combination.

It does the job but isn't the best phone holder. I have to tighten the connection so it doesn't swivel around constantly. I have to take my phone case off to use it because it doesn't like pop sockets. Doesn't feel secure at all.

This bike is awesome!! Super smooth ride, I’m 58 years old and feel like a kid on it!!! Love it!

Once I connected with the Sixthreezero team, my questions were answered, my concerns attended to, and the outcome was postive. The only thing that kept me from awarding 5 stars is that I asked my order be cancelled immediately after I placed the on-line order and it took a few days to hear back from the company. I originally wanted to switch my intended bike but, in the end, I like the bike I ordered (after all).

I recently needed to purchase a replacement item for my bike that I couldn't locate on the website. Mary helped me get the replacement very quickly. After I recieved it I thought I asked for the incorrect item and she took the time to find out if I had made a mistake. She located a video to help me install it and ensured I did get the correct part. She was timely, helpful, and kind. I've had my bike since 2020, I did have to replace the gear thing and spokes as it randomly tangled itself while riding but other than that I've had no issues with the bike until I recently broke the brake lever by dropping the bike on accident straight on it. I love the bike and it's been through many weight stages with me which why I chose this bike (high weight limit). I highly recommend the company as a whole.

I couldn’t be happier with my new electric bike! From the moment I discovered this company, I was impressed by their story and commitment to quality. The attention to detail is evident in everything—from the beautifully designed booklets to the exceptional customer service that made the entire purchasing process seamless.

But the real star is the bike itself. It’s absolutely gorgeous, lightweight yet incredibly sturdy, and a dream to ride. Assembly was a breeze, and knowing it comes with a lifetime warranty gives me total peace of mind. This brand has truly thought of everything, and I’m beyond thrilled with my purchase!

Several issues so far, the bike mostly seems ok, but the assembly process is not.

Bike came with no assembly instructions. They do have assembly instructions online in PDF and video form for many bikes, just not the one the sold me, a "Relaxed Body Semi Recumbent e-bike" which means you have to watch videos from various other bikes and piece it together. That stinks.

Also, the warranty registration for the text link they give you to register you get a 404 when doing so. The QR code takes you to a different link.

My wife is short (5 foot), the bike is for her (got it for her for Christmas and its finally warm enough to assemble and test), we tried the seat in the lowest position, and it wasnt quite low enough. Though there was no manual, it seems like we got an extra seat post so I wanted to see if that one was shorter. Problem is we cant extract the old one even with everything loosened. Its wedged in there. We can turn it slightly but 3 of us couldnt remove it. Making do so far with it like that.

Also, I ordered it late for Christmas (Dec 13), but it took 2 months to arrive with no updates/ETA. There were many "welcome to your new bike" emails etc that came long before I had it which seemed insensitive.

Construction (other than the seatpost thing) seems decent and build quality is good. Without manuals it was hard to figure out what screws did what for tightening handlebars etc. Even in the videos of some things like disc brakes they dont zoom in and the brakes arent the same anyway.

Overall it was a frustrating 3 hours of assembly.

I you are buying a bicycle, you should buy from sixthreezero.com.
There bikes are well made and delivery is very fast, and their customer service is the best.
I recently purchased a 21 speed bicycle from them, and assembly is easy, just follow their instructions.

Excellent customer service. I’ve had my questions answered over the phone, emails and text. They have such a great selection on Electric Tricycles. I really enjoy their videos. I’m currently deciding between 3 SIXTHREEZERO models. I know I will be happy with any of the models I choose. I have been researching electric tricycles for over 7 months so after looking and riding many electric tricycles, I’ve decided SIXTHREEZERO has the best option of electric tricycles.