Ive been buying skincare from Skinsider for years and they never fail. Theres a wide selection of products at great prices and they always send samples and minis too which is greatly appreciated and i... Ver mais
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Leia as opiniões dos outros
I was looking for something specific, it's not an easy find, but skinsider came up trumps. I placed my order easily and within a day or two my products were delivered, complete with some lovely skin... Ver mais
Great selection of products, however I just want to highlight how good the customer service is. I've only had a couple of problems over the course of the few years I've shopped here. One being a lost... Ver mais
My favourite place to buy Korean skincare. They always deliver speedily and I feel reassured that they are authorised sellers of Korean brands. I love that they often have sales and give away free sam... Ver mais
Informações sobre a empresa
Sobre Skinsider
Escrito pela empresa
Discover beauty now with Skinsider.
Founded in London in 2017, SKINSIDER is now the UK's and EU's No.1 destination for Korean skincare with warehouses in the UK and European Union!
We are proud to be an exclusive and official distributor of some of the cult Korean brands. In our portfolio, you will find K-beauty from global brands like COSRX, Rovectin, Klairs, By Wishtrend, Purito, Beauty of Joseon and also rising stars from vegan or less known beauty houses.
Enjoy student discounts, graduates discounts & special offers plus free gifts.
Karolina and Skinsider Team
Informações de contacto
London, Reino Unido
- hello@skinsider.co.uk
- skinsider.co.uk
4,8
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The website is great for anyone…
The website is great for anyone starting a journey with k-beauty and has detailed descriptions of the product and its ingredients.
They have authentic products which are shipped in secured packages: I would recommend this website for purchasing k-beauty products.
22 de abril de 2024
Opinião espontânea
New favourites
The website is easy to use with a great variety of items. Items arrived quickly and safely packaged. Free samples included with order, much appreciated. Have found new favourites here!
26 de abril de 2024
Do not buy from this company
Do not buy from this company. I have had a pretty severe skin reaction caused by one of the products bought from them. I had bought the product via Superdrug. They refused to provide me with a refund and contacted the manufacturer instead - "I'm from" from Korea. The manufacturer stated that they have not had such a feedback from other customers and they hope I am feeling better. I am not as I have wasted my money and the product has upset my skin. Needless to say that I had provided them with a photo. They should have at least had the courtesy to offer me a refund.
Save yourselves some money and buy from elsewhere even if you have to wait longer. Those companies have better prices so you won't feel the hit just in case you react to any products.
Skinsider took the time to complain that I had mentioned some platforms to buy from in this review. They did not have the courtesy to politely reply to my review and apologise for the inconvenience.
The reply is conclusive of how ridiculous their service is. They have sent me the same reply by email.
12 de abril de 2024
Opinião espontânea
Resposta da Skinsider
Fiona,
Thank you for your review.
We are very sorry that the product did not meet your expectations and that you're unable to enjoy its benefits. The brand in question has thoroughly checked the batch in question, and they've confirmed that there are no issues with its formulation. However, it seems that you may be experiencing an allergic reaction or skin intolerance to one of the ingredients.
As a retailer, we strive to provide high-quality products that enhance our customers' skincare routines. While we cannot guarantee that a product designed for general use will be suitable for every individual, we do provide comprehensive ingredient lists and cautionary information on our packaging. We strongly encourage all our customers to review these details, for known allergens or ingredients their skin may not tolerate.
Please feel free to contact our customer service email hello@skinsider.co.uk to address any further concerns you may have.
Thank you,
Skinsider
This website is rubbish
This website is rubbish
Don't buy anything from them,they are not responsible for your parcel and send by cheap service and lost your parcel.
Thos is 2 times this happened for me.
After 10 days they said still wait.
Be away from them.
If I can put 0 star I did.
They don't have any customer service.
30 de março de 2024
Opinião espontânea
Resposta da Skinsider
Raheleh,
Thank you for your review.
As mentioned in our previous correspondence, you placed an order over Easter, and consequently, the parcel was dispatched after the bank holiday weekend.
Upon your inquiry, we promptly processed a refund for the shipping fee and informed you that the parcel has not yet been classified as late or lost by the courier. Nevertheless, we assured you that if the parcel is indeed classified as lost, we will arrange for a replacement or issue a refund.
We can see that the parcel was delivered to you successfully yesterday.
We are sorry to hear that you have not found our steps satisfactory.
If you have any further questions, please do not hesitate to reach out to us via direct correspondence, and we will be more than happy to address those.
Skinsider Team
Fast delivery and packaged well
Easy to find the products I was looking for, the delivery was quick and the packaging was good the item wasn’t crushed like if I was to get it from Amazon it would usually be crushed, will definitely be ordering again.
28 de março de 2024
Incredible speed and quality product…
Incredible speed and quality product packaging:)) The products were original and the packaging was very good. Thank you very much for the trial size products you sent with my order. You can order from this site with peace of mind, I will do so :))
27 de março de 2024
is amazon accept your invoice or…
is amazon accept your invoice or authorized letter?
26 de março de 2024
Opinião espontânea
Initial experience with Vitamin…
In my initial experience with Vitamin C, I've found it remarkably effective for my acne scars and hyperpigmentation. Even though I only use it at night, the radiant glow is evident when I wake up, and I've already noticed subtle improvements.
25 de fevereiro de 2024
Please DO NOT order from this company
Please DO NOT order from this company. I placed an order with this company and they informed me that the courier delivered the item. However, this is not the case as I never received my order. I informed them of this and they said that they would not issue me with a refund or replacement item. I think it is disgusting how the treat their customers and I would urge everyone not to order with them
8 de fevereiro de 2024
Opinião espontânea
Resposta da Skinsider
Larelle,
Thank you for your review.
We have thoroughly investigated the matter and have raised it with the courier, who provided evidence of delivery, including GPS and photo evidence.
As part of our commitment to customer satisfaction, we provide fully tracked parcels that allow our customers to manage their delivery. However, we did not find any evidence of specific instructions from you.
Regrettably, your claim was rejected. We understand your frustration and suggested that you contact the courier to provide any additional information that could help us challenge the claim. However, if you've decided not to take further action, we respect your decision.
Unfortunately, unless you take these actions, we will not be able to assist you further.
Skinsider Team
Definitely 5 Star experience
Definitely 5 Star experience! I ordered I’m from Rice Toner and it got delivered after two days. I ordered the same product from other websites 2 weeks ago and still have not received the product. I will buy from Skinsider again next time. If you live in the UK, don’t shop for Korean skin care elsewhere, shop at Skinsider.
6 de fevereiro de 2024
Opinião espontânea
Overall great company that I have been using for several years
I've been buying Korean skin care products from Skinsider for a couple of years now, and I have never had a problem with them. They have a pretty comprehensive range of products and the website is easy to use. I also signed up for emails and regularly get discount codes, which is a major plus. Items are always delivered quickly in recyclable packaging.
28 de janeiro de 2024
Absolutely brilliant experience!
A great experience with Skinsider UK.
Theres lots of Korean skincare & makeup to choose from & I’m so happy I gave it a try.
The rate of delivery is exceptional! At the most, 3 days that’s all it took for my goods to arrive. The quickest out of all the beauty sites, I just couldn’t believe it.
I’ve just got another order as they send discount codes and they are good ones and last a while. I’ve nothing negative to say about Skinsider UK they are amazing!
HIGHLY RECOMMENDED!
2 de janeiro de 2024
Will never order again
Will never order again.
Order lost and they refused refund
2 de fevereiro de 2024
Opinião espontânea
Resposta da Skinsider
Kal,
Thank you for your review.
Upon reviewing our correspondence, we found that we had addressed and confirmed a refund directly to you before your review was posted. It's important to note that your parcel was not lost, but rather it is being returned due to an incomplete shipping address.
As we discussed in our direct communication, the shipping address provided during checkout was missing a flat number. This was confirmed by Postcode Seach Tool and the courier.
While our website offers a Postcode Search Tool, it appears you chose to input the address manually. We trust our customers to ensure their address details are complete.
Although the parcel has not reached us yet, we processed an immediate refund as per your preference, deducting the standard shipping cost due to the incorrect or incomplete shipping address.
Should you have any further questions, please feel free to respond to our direct correspondence.
Best regards,
Skinsider Team
was expecting some samples but nothing!
28 de janeiro de 2024
Resposta da Skinsider
Farhana,
Thank you for your review.
We appreciate your feedback. However, upon reviewing our records, we have found no record of your recent contact with us.
As a returning customer, you may have noticed our commitment to providing samples whenever possible to allow our customers to explore our products. Please note that sample availability is subject to change and is highlighted on our website and in newsletters.
Please stay tuned for more offers and gifts, as we have more special events coming your way.
Should you have any questions about our offerings, please feel free to reach out to us at hello@skinsider.co.uk. We are here to assist you.
Best regards,
Skinsider Team
Great Retailer
This is my second purchase from this website and cannot fault them.
Both orders were quickly dispatched and delivered, nicely packaged, great service.
24 de janeiro de 2024
Opinião espontânea
Brilliant service will use again
3 de janeiro de 2024
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