Sky Mobile Phones Opiniões 

Awful company got accepted for a phone contract i paid upfront and passes the credit check, i never receieved a credit agreement to sign either after two days and several phone calls it was cancelled even though i passed the credit check no one on the phone was helpful either and in the end i said forget it because they said why not try another order, honestly avoid and go somewhere else, Customer Service and Communications are plain awful.

I have been a Sky mobile customer for years, after this I will not be and I will also get my family and friends to close there accounts. Wanted to upgrade my daughters mobile. Rung through, the system thinks I am ringing about my mother's account. When you get through, even though I tell the person on the other end that, I am not ring about my mum's account, I have a frustrating 5 mins getting the advisors to understand. First call on Friday there systems are not working 30 mins wasted, promised to ring me back, no call. Second call on the Saturday, same again with me telling them it's for me not my mum. They went through the deal for the mobile phone, but when I asked a simple question, it was like talking to a brick wall, I ended up talking to her line manager who wasn't much better, but only after explaining 2 or 3 times, by this time I had, had enough and decided to do it online. Did it online went through the credit agreement and it was accepted. Then it asked me to pay the £12, that when the problems started, it kept saying there was a problem. Rung the call centre for help, the credit agreement disappeared. That meant they had to do the agreement again, another credit agreement and check, which I knew would cause problems. I passed the check paid the £12 and everything seemed OK, until that night they cancelled the agreement. Rung up this morning to query why? Alledged fraud, the credit agreement. Absolute garbage.

It took ages to get through and there were very poor deals available, even though I'm a diamond vip customer.
Looks like I'll be moving from sky.

The biggest mistake moving to SKY Mobile. Inexperienced staff that can't grasp some English.

3 hours with various people being told rubbish about eSIM transfer.

Struggled to get a PAC code to leave as no codes sent to number.

Extremely disappointing customer service – unresolved credit file error

I’ve been trying to resolve an incorrect missed-payment marker on my credit file for months. Despite contacting Sky repeatedly and receiving confirmation that a correction had been requested, the issue remains unresolved.

My Equifax credit report still shows a missed payment in June 2026. However, Sky’s latest response refers to a £25 bill relating to July and fails to properly address the June marker I am disputing.

I should not have to keep chasing a major telecommunications company to correct what appears to be an error in its credit reporting. Incorrect payment information can affect customers’ creditworthiness and potentially their ability to obtain finance.

The repeated generic responses and apparent failure to address the actual issue have left me extremely disappointed with Sky’s customer service.

I want Sky to investigate the information it reported to Equifax, correct any inaccurate data, and confirm in writing once the matter has been resolved.

I don’t want another apology. I want the problem fixed.

Absolute appalling customer services.

I made an error in overpayment on September 25th/26th when they took my bill late, and I then paid them twice for my Broadband and mobile account.

I requested a refund on the 26th via email.

Their responses have been slow, they then asked me on October 6th to set up DD to reduce this mistake occurring again, with the assurance once I'd done this, they would issue a refund.

2 days later on October 8th they told me it was too late and the credit would go towards my next bill.

The bill is due from me on the 25th

They're now telling me this credit, totalling £188, has already been used for October bill.

Despite me telling them numerous times this was causing financial difficulties, they have repeatedly ignored my refund request.

I would cancel my entire account but then ironically they'd be chasing me for money for my phone contract agreement

Customer service is appalling website is slow service in general is rubbish they do not want to talk to you. Everything is done faceless and is rubbish. Choose wisely. This company is terrible.

😡😡😡😡😡😡 I truly am dumbfounded how awful sky has become. Same complaint thats been ongoing since the 5th August and still no resolution.
I HAVE NOW REPORTED THEM TO CISAS!
I have tried resolving this and over the last 2 months have spoke to many advisors including: Kushal, Farhen, Jovita, Anand, Bridha, Aisha, Rebecca, Sonia, Scott, Danielle, and many many more. It’s like speaking to robots realing off from a script. It’s near on impossible to speak to anyone in the UK and instead you have to spend hours being diverted around a call centre in India. I sent my 8 month old phone off for repair (17 pro max), it had some minor scuffs but I sent it off because it overheated one night whilst on charge. A thermometer appeared and the phone packed up. 2 months later and they’re now sending the even more broken phone back to me still not repaired for the overheating but now somehow the phone also has a blatant hole in the casing, obviously caused by them but no one accepting liability. Apparently they can’t fix the phone under warranty because of the physical damage? Physical damage that wasn’t there when I posted the phone. ABSOLUTELY DISGUSTING
TOTAL SCAMMERS 😡😡😡😡😡😡😡😡

Phone suddenly cut out and went on emergency calls only,took a week before customer service informed me that it was an issue with sky and my phone was out of warranty and I would need a new phone,sky sent me a credit agreement for a new phone despite the fact that I told them I can't open the app,why do sky always use a bot which doesn't understand a question

Thought I'd try but what a mistake, runs on o2 where I have no signal thank god I moved back to a reliable network. I have sky tv which is good shame they rely on a network that dont give what u need, i got a new phone and sim the phone is good shame on sim with no signal. Bad choice on my behalf still have phone but went with EE.

Bills constantly going up for no reason, after being assured the price would stay as it was it changed after two months. Call customer service who offered to raise a complaint and get back within 72 hours, a week later no call. Emailed, no response, still no transcript of my initial phone calls where I was assured prices would stay as they were. They don’t care about their customers as long as they’re getting your money avoid at all costs

Shockingly bad customer service, sent me unsealed iPhone. Took forever to get hold of someone as all they have is AI robots and end up hanging up, soo you end up in circles.
Spent 1 hour in a chat with someone who asked me if i’m happy to accept the phone being unsealed, baring in mind anything could have been tampered with on that phone or replaced etc. they said they would have to cancel this order and do a whole new credit check for a new one, not a straight swap.
They ordered the wrong phone in that process. Second person I spoke to, I asked for a complaints email or link and they reluctant to give, they gave me a link to the sky website. I managed to get hold of someone on the phone who seemed very helpful, and I assumed everything was being resolved, they sent me a returns label to send the unsealed iPhone back and was told it would be 2-3days to have a replacement sent out… lovely. There’s me thinking 2-3days is abit of a stretch considering the phone was sent out next day after ordering. No emails etc, casually waiting for the delivery email to pop up…. Nothing, a week later another round off AI robots hanging up on me, I get through and some snooty agent clearly wasting time on the phone again, explained that the phone had been cancelled and refunded and they were unable to send out a replacement, no emails …nothing. Agent made a snarky remarks saying they sent out an email and to check the spam folder….. checking all spam emails whilst on the phone and nothing was sent, he’s still making snarky remarks saying it’s probably in spam. Asked for a complaints email again reluctant to give, but gave me 2 different numbers to call. To call 2 different numbers to waste more time to not resolve anything. He did ask tho when I was able to send the phone back, as they have priorities there.

Never again with sky

Total lair, DONT TRY TO DEAL WITH THIS PEOPLE THEY ARE ALL LAIR, call them three times in row in same day in less than hour got three different answer for samething, i wish i could give you -10

They’ve cut my number off which I use for business for over 10years & the issue has not been resolved. I’ve made complaints that have not been addressed. You can take payment £10 a month. We arranged this on the call. Don’t send me emails regarding outstanding bills when your service is unreliable, you cut my service early off & couldn’t fix the issue. You give me no choice but to make manual payment as minimal as possible.

Terrible service all round- avoid Sky Mobile like the plague because:

. Online chat system slow, wait too long for a response from staff - even the staff lacked basic intelligence
. Promised to send replacement sim by staff when I called their lost mobile team but was never sent to me.
. The whole life cycle experience of getting getting and resolving my issues was terrible.

This is the transcript of my chat with one of Sky Mobile's online chat team:

Sim hasn't arrived and this text is invisible (when I was typing my messages to the staff)
What's your full name?
Are you the Sky account holder?
Here's Your Verification Summary:
Account Holder: Yes
Contact details confirmed: Yes
You’ve been placed in the queue and will be connected to an advisor shortly. This usually takes around 30 minutes, so please stay online while we connect you.
I'm sorry I didn't understand thatplease reply with the right options (there were no options, just free invisible text typing)
Hi there! Thanks for contacting Sky. You're through to Anil Kumar. I hope you've had a good day.
I understand from your chat with our bot that your Sky SIM hasn't arrived and the text is invisible.?
Correct
Was my replacement sim actually sent?
Could you please clarify what you're referring to? Are you asking about eSIM, which needs to be activated? (More imbecile response)
My physical sim hasn't arrived
Could you please help me with the number?
I see it's Restricted-lost
Yes, replacement sim was sent
Should have arrived on tuesday
Could you please help me understand how you booked your replacement SIM?
This chat is too slow - worst experience from any mobile operator. I will transfer my number and cancel my contract
I'm so sorry about that interruption! To help me understand your replacement order better, could you please tell me more about how you placed it?
By telephone call
????? (I had no response for quite a while while I was on my emails)
Leaving my Sky Mobile. Crap service all round
Thank you for your patience! I was looking into that for you.
Are we connected?
What's my PAC code
I'm sorry to hear that your SIM plan hasn't been set up correctly. It seems there might have been a technical glitch. I'll go ahead and arrange for a new SIM to be sent to you. Is that okay?
I need my PAC code now
I'm really sorry for the trouble you're having!
To request a PAC code to keep your number, simply text PAC followed by your date of birth (DDMMYYYY) to 65075. For example, you would text PAC 17041987. If you have more than one Sky SIM, you'll need to go online or give us a call to request a PAC.
How can I text when I don't have a replacement card??????? I demand my pac code now
I am online .....chatting to you
I'm really sorry, if I had the access, I would have helped you with the PAC code. (Rubbish policy unlike other operators)
As this is the correct procedure to send the PAC code.
More reason to leave sky. Terrible service and procedures

The worst phone company ive ever been with. Customer services send you round in circles and dont know what they are talking about.. im sure tgey just copy and paste the emails they send you. Tgey tell you they are reviewing your case but how long does that take mine has been reviewed since may this year we are now in October that's 6 months . Tou always seem to have to chase them fir answers which you never get.

Dreadful customer service. If they put as much effort into resolving problems as they do into covering up for doing nothing…..

I have had several letters saying they have tried to get hold of me and if my issue is not resolved to contact them ….. it doesn’t say how, of course. I am unsure how they have tried to contact me - there is no note of missed call and no email showing any concern. I’m sick of wasting time on this for a service that can be bettered elsewhere. I’m just cancelling along with all my other Sky services. 25 years - VIP customer - Diamond level! Who are they trying to kid? One proper attempt at getting back to me would have been something. They are bunch of lying shysters.

Impossible to deal with. Something as easy as transferring an existing Sky phone number and contract from a 16Pro to a newer 18Pro took numerous phone calls, e-mails, log-ins etc.

A really horrible experience and a dreadful company to deal with.

These people ripped me off. First they sold me an Apple device on contract that I had to change the battery. Next I was going to swap and they gave me a very bad pricing and telling me my phone audio was bad. I did have the phone Jen a very good condition. Just putting it out there for all to see.

Hard to get signal or Internet pay for a service that you don't get i am not the only 1 a few people at work have the same problem. It's not just a day it's everyday