Sky Plastics Opiniões 

577
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Great prices and free delivery if you spend enough. Well packaged and fast processing time to get your order out. I did raise a question with customer service which was escalated to another department... Ver mais

Classificada 5 em 5 estrelas

Excellent Service Before i placed an order i checked to see what vehicle would be used to deliver, i got a very friendly person at Sky Plastics who explained they use Luton type Vans. As our site... Ver mais

Classificada 5 em 5 estrelas

Sky Plastics were great to deal with, providing all the information I needed on product certification, helping on some product selection, and ensuring a seamless delivery, and all at a very competitiv... Ver mais

Classificada 5 em 5 estrelas

The sky plastic is the best company I found in the www for my needs to install soak away crates, pipes and fittings for approximately 17 meters from point a to b. The service I received from Molly who... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de materiais de construção

Escrito pela empresa

Sky Plastics is an established and reputable provider of construction plastics. Our range of stock is extensive; from surface and underground drainage to guttering and waste-pipe systems, and we aim to maintain high levels of stock at all times to meet customer demand. Our dedication and focus is to deliver quality products at reasonable prices, supported by an efficient and diligent workforce. Our team of experts, who have over 29 years’ experience combined, are available to advise and assist you with any queries. We pride ourselves on our customer service and quick turnaround times. We believe it is our determination to get your stock to you as quickly as possible that differentiates us from other companies. As an example, for a minimum order value, we will deliver 6-metre pipe to areas in and around the M25. For more information, please email sales@skyplastics.co.uk or call FREEPHONE 0808 295 9911 (Monday–Friday, 8am to 5pm). Sky Plastics always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any comments, suggestions, or cause for complaint.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

577 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 27% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(577)

212 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great company to use

Great company to use, will definitely be using in the future

13 de julho de 2026
Opinião espontânea
logótipo da Sky Plastics

Resposta da Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Classificada 5 em 5 estrelas

Ordering was easy and I was informed…

Ordering was easy and I was informed about the delivery by Molly. Everything arrived on time and the delivery driver even took time to stack it where I asked for it to placed. Overall a great service.

8 de julho de 2026
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Resposta da Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Classificada 5 em 5 estrelas

Great experience with Molly

Great experience with Molly and the team. After using AI to find the most cost effective solution; including vat & delivery they came out tops. Good communication got me the best items for my requirements and delivery was bang on schedule. They will be my go to outfit for drainage supplies.

8 de julho de 2026
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Resposta da Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Classificada 5 em 5 estrelas

Fantastic Communication and Fast Delivery

These guys are absolutely nailing customer service. They answered the phone straight away, and after I placed my order they emailed me immediately to check if I’d be happy with an alternative product due to a supplier shortage. Despite that, my order still arrived the very next day. Excellent communication, great service and a company I’d happily recommend.

9 de julho de 2026
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Resposta da Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Classificada 1 em 5 estrelas

Unreliable delivery and inconsistent communication

Similar to other experiences, items marked as in stock are out of stock and not delivered within the promised timeframe. Worth still, website shows the order as "shipped" even though nothing has been dispatched and they are still waiting for stock to arrive.

If you order weeks in advance, perhaps you will have a better experience than me.

10 de julho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Mixed experience, but saved by Mollys professionalism

I ordered a large amount of drainage materials online over the weekend. The website stated everything was in stock with a 1–2 day delivery timeframe.
I called on Monday to get a rough delivery time and was told it would hopefully arrive by the end of the week. Unfortunately, Friday arrived and I had heard nothing, despite trying to call and email during the week.
After reading some recent poor reviews regarding communication / Delivery, I started to worry and was on the verge of cancelling to buy locally.

However, I then received a call from Molly, who was absolutely great. She informed me delivery would be the following Wednesday. I called her on Monday to confirm, and the items have arrived today exactly as promised.

As constructive criticism, the company really needs to update its website stock levels more frequently and improve initial customer communication. Even if a delivery is delayed, keeping the customer informed with a specific booked date goes a long way.

Would I buy from Sky Plastics again? Yes, but I would ring first to confirm stock and a delivery date before paying.

Hats off to Molly—you were highly professional and kept me well-posted at the end. I just wish the communication had been that good from the moment I placed the order.

1 de julho de 2026
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Resposta da Sky Plastics

Thank you so much for your review! Kind regards, Sky Plastics

Classificada 1 em 5 estrelas

Absolute garbage company

Absolute garbage company. A week after payment, I had to message them myself, only to be told the item was out of stock but would arrive by the end of the week. After that — total silence. I emailed them again, and they just gave me excuses that it was "about to arrive." I finally cancelled the order after 2 weeks of waiting. 1 star. I strongly advise against buying from them. Unless, of course, you are planning a project half a year in advance — then their "next-day delivery" might actually reach you on time.

26 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service, several times I've ordered and they've been prompt with their replies and sorting out delivery. Molly especially been very helpful, would 100% reccomend.

25 de junho de 2026
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Resposta da Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Classificada 1 em 5 estrelas

Scam company

Scam company. I made a order 5 weeks ago. I still haven't received it. i phoned numerous times but no answer. I've wrote an e-mail and received no reply. My next step is to ask for money back from credit card company.

19 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered materials over 2 weeks ago and…

Ordered materials over 2 weeks ago and never received goods. Every time they were contacted excuses were they are waiting on stock. Would have been better if they had mentioned they were out of stock when it was ordered. I'm now hoping I will get my money refunded and they're not out of stock.

17 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do not use

Ordered multiple items most came but 1 item never arrived never said it weren't coming. So I emailed and asked where it was they said no stock and it will come out in couple of weeks if I could wait so i said yeah I can wait, eventually it came opened the box and its broke so emailed them again saying its broke and was told no stock again so I asked for refund as its been over a month at this point. And im still waiting for the refund. DO NOT USE PAY ABIT MORE AND GO ELSEWHERE!!!

18 de abril de 2026
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Resposta da Sky Plastics

Hi Joe,

Thank you for your feedback.

I can see that your order was dispatched in full. However, unfortunately one of the items arrived damaged. While we take every care when packing orders, we do rely on external courier services for delivery and, regrettably, damage in transit can occasionally occur.

I can also see that a replacement was promptly dispatched, but unfortunately this item was damaged in transit too. We appreciate how frustrating this must have been, particularly after already experiencing an issue with the original item. Again, we can only apologise for the inconvenience caused.

Following this, I can confirm that a refund was processed for the damaged item.

We hope that the remainder of your order was received in good condition, was fit for purpose, and is being put to good use.

Kind regards,

Sky Plastics

Classificada 1 em 5 estrelas

I purchased a non-woven geotextile…

I purchased a non-woven geotextile membrane based on the website images and description, but the product supplied was much thinner and did not resemble the felt-like membrane being advertised. It was significantly different in appearance and quality from what I expected based on the listing.

After raising the issue, Sky Plastics agreed to accept the return and stated that they would arrange collection of the goods. However, despite repeated emails and phone calls, no collection has been arranged.

Since March, I have been waiting for them to collect the products and issue my refund. The goods are still in my possession and the matter remains unresolved. Very disappointing customer service

13 de março de 2026
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logótipo da Sky Plastics

Resposta da Sky Plastics

Hi Mehmet,

Thank you for your feedback.

I can see that a member of our team has been dealing with your enquiry and has remained in contact regarding this matter.

We do state on our website that product photos are for illustration purposes only, and that our Non-Woven Geotextile Membrane may be supplied in either white or black. The items you received were fit for their intended purpose, and this was explained during our correspondence.

As a gesture of goodwill, we were happy to accept the return and offer a full refund upon receipt of the goods. We also provided the option for you to return the items yourself, in which case a refund would be processed once received.

However, we did advise that if we were to arrange the collection on your behalf, this could take some time to organise. We apologise for any frustration caused by the delay and appreciate your patience while this is being resolved.

Kind regards,

Sky Plastics

Classificada 5 em 5 estrelas

Ordered soakaway crates for a current…

Ordered soakaway crates for a current project.
Sky Plastics have been fantastic, Ryan replying to all of my messages promptly. We have arrange collection as we place the order last minute.
Definitely we will order again for future projects.

1 de maio de 2026
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logótipo da Sky Plastics

Resposta da Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

Classificada 1 em 5 estrelas

Very slow refund

The company accepted my order and took payment for water pipe, when it didn't have any pipe in stock. When the order was then cancelled, the company didn't refund the payment for more than two calendar weeks. My chaser email after 10 business days was not responded to. Had to call the company to insist they returned the money; they said they would do "over the next couple of days".

19 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend

Great company. Good products, reasonable prices, great customer service. Small issue quickly rectified without a fuss.

28 de maio de 2026
Opinião espontânea
logótipo da Sky Plastics

Resposta da Sky Plastics

Thank you so much for your 5-star review! Kind regards, Sky Plastics

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