Have been using this company for several years. Looks like the support and service has gone down through. My device did not fit and was sent back to be adjusted but not news after more than 2 wee... Ver mais
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5 Star service and product. I have just received my heavy duty night guard to help with my bruxism and couldn't be happier. The quality is superior to previous guards supplied by my dentist and i... Ver mais
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No one from customer service is replying after three emails and over a week. Update: issue is resolved now thank you.
A empresa respondeu
Absolutely amazing experience, I am an anxious person and having great customer service is what I need and exactly what SleepPro gives. I was greeted with kindness and was able to get adjustment... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
SleepPro products are recommended and approved by sleep clinics, hospitals, doctors and dentists worldwide. In Britain they are tested and recommended by many of the NHS and private hospitals with treatment programmes in sleep medicine and snoring – including Harley Street and two of the UK’s most important centres of excellence in sleep medicine. Using our expertise in oral surgery and dental techniques we aim to help chronic snorers and their partners find an affordable way to stop snoring and have developed the SleepPro System as an affordable and effective means of treating snoring. SleepPro, and our partner company MEDiTAS Ltd, have been involved with sleep diagnostics and treatment of sleep disorders and snoring since 1998 and have developed the SleepPro system jointly, using a mandibular advancement splint to its best advantage. Although we manufacture all the SleepPro devices in Britain we have an established distribution system across Europe, Australasia. the Far East and also throughout North America that holds stock permanently and in so doing minimises both delivery time and costs.
Informações de contacto
5 Broadpiece, MK15 8AT, Milton Keynes, Reino Unido
- 01908662939
- asmin@sleeppro.com
- sleeppro.com
4,4
Excelente
115 opiniões
Sem histórico de convites para avaliação
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1.5mm Mouthguard and happy with it
I have the 1.5mm mouthguard and I am pleased with it.
I have used in the past the one 1mm mouthgard and was undecided it may be not comfortable but it is also comfortable.
21 de novembro de 2023
Opinião espontânea
Resposta da SleepPro
Thank you for sharing your thoughts on the 1.5mm mouth guard! We’re thrilled to hear that you’re pleased with its comfort and performance. Finding the right fit can truly enhance your experience, especially when transitioning from a thinner model like the 1mm mouth guard.
It’s great to know that the 1.5mm thickness provides you with both comfort and a sense of security. Many users appreciate the balance it strikes between protection and ease of wear, and your feedback reinforces how important it is to find a mouth guard that suits individual preferences. It sounds like you’ve found a solid choice for your needs!
We appreciate your review and hope it helps others who are considering their options. If you have any further insights or tips for getting the most out of your mouth guard, we’d love to hear them. Thank you again for your feedback!
Avoid at all costs. ..
Order 39895SP received with rough/damaged material on inside front of guard leading to damage/ulceration of the tongue after just 2 nights wear. I tried to contact the company but no response at all. Waste of money. Avoid at all costs.
4 de outubro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We did speak with you shortly after receiving your concern and immediately offered to work with you to resolve the issue, to providing a nightguard that met your specific requirements. However, you chose to decline this offer and requested a refund, which we courteously processed on the same day. Customer satisfaction is our top priority, and we strive to ensure every customer has a positive experience. Should you ever wish to discuss further or give us another opportunity to assist you, we’re here to help.
Excellent MAD
Easy, quick service and any queries or questions were answered efficiently.
I received my sleep pro MAD and have not snired since. Comfortable and after a couple if nights i got used to it.
1 de outubro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for sharing your experience with us! We’re thrilled to hear that you found our service easy and quick, and that your queries were answered efficiently. Our team works hard to ensure that every customer receives the support they need, and it’s great to know that this made a positive impact on your purchase journey.
We're especially glad to hear that the Sleep Pro has effectively eliminated your snoring! It’s fantastic to know that you’ve found it comfortable and that you adapted to it so quickly. Many of our customers share similar sentiments about the initial adjustment period, and it’s wonderful to see that you’re now enjoying a more restful night’s sleep.
Your feedback means a lot to us, and we appreciate you taking the time to share your thoughts. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
I have been using SleepPro for many…
I have been using SleepPro for many years. Their personal service is the best I have ever come across. I would recommend them as a 5 star company
1 de outubro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you so much for your kind words and for being a long-term SleepPro customer! We are thrilled to hear that you’ve had such a positive experience with our personal service. Your recommendation and 5-star rating mean the world to us.
We truly value your trust and loyalty over the years, and we're always here to ensure that your experience remains top-notch. If there’s anything else we can do for you, don’t hesitate to reach out.
Thank you again for your continued support!
Item out of stock but not contacted about the issue
Item bought online turned out not to be in stock.
Seller never contacted me - I had to contact them to find out why nothing was sent over a week after the order.
They have now refunded me.
2 de outubro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for your feedback, and I sincerely apologize for the experience you’ve had with us.
This morning at 10 a.m., we received your email regarding the non-arrival of your order. We completely understand how frustrating this situation has been, and I regret that we did not respond sooner. Two hours after your email, we also noted the review you posted here on Trustpilot, which we take very seriously.
At 3 p.m., we reached out to you via email to offer our sincerest apologies and promptly processed a full refund of £25. You should see the funds returned to your account shortly.
We deeply regret the inconvenience caused and are committed to improving our response times and overall service. Please don’t hesitate to contact us if there’s anything more we can do to assist.
Mould is good
Mould is good, was told it stopped my snoring. My mouth is abit sore from it because I’m not used to it. But overall decent for worth
1 de outubro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for taking the time to share your experience! We're thrilled to hear that the mold has made a positive impact on your snoring. Many of our customers have reported similar improvements, and it’s great to know that it’s working for you.
We understand that some initial soreness can occur as you adjust to using it, and it’s completely normal. We recommend giving it a little more time, as your mouth will likely adapt. In the meantime, staying hydrated and practicing good oral care can help ease any discomfort.
We appreciate your overall positive feedback and value your input. If you have any questions or need tips for a smoother transition, please don’t hesitate to reach out. We’re here to help!
Excellent company in my opinion.
Excellent company in my opinion.
From ordering, to fitting and delivery the whole process was easy and quick.
I saved over £100.00 for my guard.
I would recommend Sleeppro to everyone who grinds their teeth.
19 de setembro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for sharing your fantastic experience with us! We're delighted to hear that the entire process—from ordering to fitting and delivery—was easy and quick for you. We strive to make every step as smooth as possible, and it’s great to know we hit the mark!
Saving over £100 on your guard is indeed amazing! We aim to provide high-quality products at competitive prices, so it’s wonderful to see that reflected in your experience. Your satisfaction is our top priority, and it’s rewarding to hear that our efforts made a positive impact.
We truly appreciate your recommendation to others who grind their teeth. Word of mouth is invaluable to us, and your support helps others discover the benefits of SleepPro. Thank you again for your kind feedback—we look forward to serving you again in the future!
Fabulous!!!!
I highly recommend this fabulous company. I've been using night guards for years for teeth grinding, usually going to my dentist. This becomes expensive and each lasts about 4 to 6 months. I decided to try and save money and do it online and found sleep pro. After checking the reviews to see if legit- we all do this nowadays- I used the impressions the dentist used last time, which they give you after and end up putting in the bin, and sent them off. I then realised I hadn't specified what I wanted either upper or lower guard. This started the nicest email communication I have ever experienced with a business! Quick replies with humour and humanity and all in all just lovely people to deal with, yes I know unusual eh?! They kept me informed of the progress and answered any questions and were happy for me just to say hi. Communication was outstanding, arrived quickly and frankly so much better than the previous bought through the dentist and I feel these will last a lot longer too! I am already putting in another order for a spare after a special offer sent with my guard, all in all, amazing company with awesome people who do exactly what they say they do with humour, kindness and efficiency. Bravo Sleep pro.
18 de setembro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you so much for your kind words! We're absolutely thrilled to hear that you're happy with your night guard and that the entire process has been a positive experience for you. We take great pride in ensuring our customers receive the best service and quality, so it's wonderful to know we've met your expectations.
Your feedback truly means a lot to us, and we're grateful for the review on Trustpilot as well. It's customers like you that make what we do so rewarding!
We look forward to assisting you with your next order and ensuring everything is perfect again. If you need anything at all, don’t hesitate to reach out.
Thank you once again!
Good service and good quality guards
Good service and good quality guards. Discounts if you repeat purchase.
6 de agosto de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for the great feedback! We're thrilled to hear that you’re pleased with our service and the quality of our guards. We appreciate your loyalty, and yes, we do offer discounts for repeat purchases. If you have any more questions or need further assistance, just let us know!
Perfect.
Perfect. First time customer, my order went through quickly. I used dental impressions from my dentist, Sleeppro made it perfectly exact.
29 de junho de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for the great review! We’re delighted to hear that your first experience with us was seamless and that the custom fit was exactly what you needed. It’s fantastic to know our team met your expectations using your dental impressions. If you have any questions or need further assistance, we’re here to help!
10/10 customer service
10/10 customer service - there was a slight issue in that I ordered guards for upper and lower but only received one mould kit. Upon email, I had a very quick response and quick shipping out of the missing kit. Once I sent my moulds back, the team then sped up the production time for my order and used express shipping to ensure I had my guards in time for when I needed them. They went above and beyond to get this done for me (even considered offering personal delivery to me) and were very responsive, communicative, and transparent through out the process. They were also really friendly and thoughtful. Could not have asked for better and certainly never expected to be treated so well.
The guards received were great too - fit perfectly.
11 de junho de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for your fantastic feedback! We're delighted to hear that our team was able to address the issue quickly and go above and beyond to ensure you received your guards on time. It’s wonderful to know that you appreciated our responsiveness, communication, and friendliness. We’re also thrilled that the guards fit perfectly. Your satisfaction means the world to us, and we’re grateful for your kind words. If you need any further assistance in the future, please don’t hesitate to reach out!
Teeth grinding saviour
I use sleep pro for their very thin mouth guard for sleeping.
It's an exceptional product, perfect for everyday use and great for travel with the cases included. The mould was easy to use and the guard was great quality and a perfect fit! I have very bad bruxism so this is the 6th guard I've gotten from them and I would never go anywhere else. Their customer service is also incredible!
18 de abril de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for your wonderful feedback! We’re thrilled to hear that our mouth guard has been a perfect fit for your needs, both at home and while traveling. It’s great to know that our product and customer service have consistently met your expectations. We truly appreciate your loyalty and are here to support you with any future needs. Thanks for choosing us!
Really surprised to read the negative…
Really surprised to read the negative reviews, I have used this company several times and have nearly always been happy with the product. On the occasion that I wasn't, they were great at finding a resolution for me. I will definitely continue using and recommending them.
22 de maio de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for sharing your positive experience with us! We’re glad to hear that you’ve consistently been happy with our products and that we were able to resolve any issues effectively. Your continued support and recommendations mean a lot to us. If you ever need assistance in the future, don’t hesitate to reach out!
Absolutely terrible product
Absolutely terrible product, don’t waste your time or money as they don’t refund you….really disappointed and snored no different to normal. Absolute con!!
10 de abril de 2024
Opinião espontânea
Fantastic and personal customer service…
Fantastic and personal customer service that supported initial fit problems which resulted in a device that is both comfortable and effective in preventing chronic snoring. I don’t often bother to write reviews but my experience with SleepPro was beyond any expectation and their product and service is worth commending.
12 de março de 2024
Opinião espontânea
Resposta da SleepPro
Thank you so much for taking the time to share your positive experience with SleepPro! We're delighted to hear that our customer service team was able to assist you with the initial fit issues and that you now have a device that is both comfortable and effective in preventing chronic snoring. Your satisfaction is our top priority, and it means the world to us to know we've exceeded your expectations. We're committed to providing quality products and exceptional service, so hearing feedback like yours is truly rewarding. Should you need any further assistance or have any questions, please don't hesitate to reach out. Thank you again for your kind words and for recommending SleepPro. Wishing you many peaceful nights ahead!
Simply the best!
Excellent products, prices and customer service. Have placed three orders with SleepPro over three years and the quality is consistently high. My partner has had a nightguard fitted by city dentist, at 3x the price, which then required a recasting. If you can follow the custom mouthpiece instructions at home, or send some in done elsewhere, you'll never turn back!
5 de março de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for your glowing review! We’re delighted to hear that you’ve been consistently satisfied with our products and service over the years. It’s great to know that our custom mouthpieces have been a reliable and cost-effective solution for you compared to other options. Your recommendation means a lot to us. If you or your partner need any further assistance or have more questions, we’re here to help!
Issue, but good customer service
I bought the contour which was an improvement on other devices, but on the 3rd occasion when I tried to mold it the gel ran and started to stick to the bowl I was using. I am not sure if there was any confusion initially as I can only say the response was positive and genuine when they got back to me. Things can go wrong, but I have experienced poor customer service in the past from companies. SleepPro have excelled in this matter and despite the issue I had the contour is certainly worth a try compared to other devices in this price range.
15 de fevereiro de 2024
Opinião espontânea
Resposta da SleepPro
Dear Nik,
Firstly, I want to extend my sincerest apologies for the issues you've experienced with our product and, more importantly, with our customer service. Your feedback is invaluable to us, and I'm genuinely sorry that your experience did not meet the high standards we strive to uphold.
Regarding the contour device, I appreciate you bringing the issue with the gel to our attention. While I'm relieved to hear it has been functioning okay since, your concern about its longevity is completely valid. We aim for every product to perform at its best for as long as possible, and it seems we've fallen short in this instance. I'd like to assure you that we will take immediate steps to address this to prevent similar situations in the future.
Customer service is the backbone of our company, and it's disheartening to learn that we failed to provide the support and responsiveness you, and evidently others, rightfully expect. This is a serious concern for us, and I will personally ensure that your feedback is escalated to our management team for immediate review and action. We need to do better, and we will do better.
Given the circumstances, I understand the hesitation towards purchasing a custom device from us. However, I'd like to offer you a special resolution for the inconvenience caused. If you're open to it, we would like to not only replace the product in question at no cost but also offer you a discount on a custom device, should you decide to give us another chance. Additionally, I will personally oversee your case to ensure you receive the highest standard of service.
We truly value you as a customer and would appreciate the opportunity to make things right. Please let me know how you wish to proceed or if there's anything specific you have in mind as a resolution. Your satisfaction is our priority, and we're committed to restoring your faith in our brand.
Once again, I apologize for the frustration and inconvenience this situation has caused. I'm here to help in any way I can and look forward to hearing from you.
Paul Swann
Director
Great quality retainer
Great quality retainer. Supportive customer service when needed help with my impression. Highly recommended.
22 de janeiro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you so much for your kind words! We're delighted to hear that you’re satisfied with the quality of our guards and that our customer service team was able to assist you with your impression. Your recommendation means a lot to us. If you need any further assistance or have more questions, don’t hesitate to reach out!
Thanks to Sarah!!!!!
Took a while to get it as the first mould wasn't working but Sarah-JN was super helpful in getting me a new one immediately. I then made a mistake in sending the mould back without postage and she quickly resolved this and I now have my mouth guard! Customer service like this goes such a long way, I will be ordering again
20 de fevereiro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Sarah-JN provided you with exceptional service despite the initial hiccup with the mould. Our team always aims to resolve issues swiftly and ensure you're satisfied with the outcome.
Your patience and understanding throughout the process are greatly appreciated. We're delighted that you now have your mouth guard and that our customer service has inspired you to order from us again.
We look forward to serving you in the future and continue providing you with the quality service you deserve. If you have any further needs or questions, please don't hesitate to reach out.
Warm regards,
I cannot fault the customer service
I cannot fault the customer service.
The team has been fantastic. I ordered a 3mm anti-bacterial guard but it turned out to be a bit too thick for me and was causing pressure on the front teeth. I mentioned this to them and they have swapped it for a thinner one without charging me extra. Communication has been very good and they generally reply very quickly. I have used them before and would 100% use them again. Very impressed.
26 de janeiro de 2024
Opinião espontânea
Resposta da SleepPro
Thank you for sharing such positive feedback about our customer service and team. We're thrilled to hear that our dedication to your satisfaction has made a significant impact. Our goal is always to ensure that our products meet your needs perfectly, and we're glad we could find the right solution for you with the anti-bacterial guard.
Your mention of our quick communication and willingness to accommodate your needs without extra charges is much appreciated. We understand the importance of getting these details right, and it's great to know that our efforts have been well received.
Knowing that you would use our services again is the highest compliment we could receive. We're here to support you whenever you need us and look forward to serving you again in the future.
Thank you once again for choosing us and for your trust in our team. Please feel free to reach out at any time if you have further needs or questions.
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