SLLAC Opiniões 

552
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I love my new glasses! The service is exceptional. I purchased two pairs. One was a perfect fit, and my prescription was great. The other pair were great just not a good fit for me. I had no issues at... Ver mais

Classificada 4 em 5 estrelas

i just recently ordered a pair of frames from Sllac. Unfortunately, I was sent a different color-way than what I had ordered and they did not work for me. It did take a little bit of going back and... Ver mais

Classificada 4 em 5 estrelas

The photochromic lenses barely change color at all. I tried resolving the situation with their customer service but they claimed that that's how their lenses work. They tried to sell me a more exp... Ver mais

Classificada 1 em 5 estrelas

We did not receive the glasses that we ordered. The magnitudes were incorrect. I have been exchanging emails seeking reimbursement and plan to send yet another shortly. This is both disappointing a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista de óculos

Escrito pela empresa

Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you. From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep! We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

552 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,0

Todas as opiniões

(552)

177 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

My glasses fit perfectly

My glasses fit perfectly, are very stylish, and I LOVE the color. Ordering was easy and the customer service with delivery notifications and follow up after delivery was very much appreciated. I will definitely recommend SLLAC to friends and order again when needed. Thank you so much.

10 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

I finally got this pair of glasses that…

I finally got this pair of glasses that were not stolen. I gave a 4 star because the lens were not modified as I paid for them and this is the third pair of glasses that I have ordered with the second pair not ever been received or recovered from theft. If there was another color frames I would order a different color like gray or black. Get some more colors other than red please.

19 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely love Sllac Eyewear

Absolutely love Sllac Eyewear! The quality is amazing, and honestly the cost-benefit is hard to beat. The frames looked exactly like the pictures — super trendy and stylish. Shipping was also really fast, which was a huge plus. I also got prescription lenses, and they were 10/10. Great quality overall, affordable, and exactly what I was hoping for. Definitely recommend!

8 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Beautiful glasses!!

Glasses are exactly what I wanted, they're beautiful! Shipping did take awhile but I suppose that's to be expected. Rather than that they are great!

22 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with this frame. 100% satisfied.

It’s not easy finding flattering frames for a wider face, but this one exceeded my expectations. The fit is perfect, very lightweight, comfortable to wear, and looks great. Very happy with this purchase! Highly recommend! Also, the delivery was faster than I expected.

20 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

You don't get what you see. - Update

The picture shows this nice small fabric carrying case for my foldable frames. Instead I got this huge (I could probably put 3 pairs of glasses in it) plastic case.

After leaving the review, they sent me the correct case. Great customer service. Glasses were exactly as described.

18 de maio de 2026
Opinião espontânea
logótipo da SLLAC

Resposta da SLLAC

We’re sorry to hear about the case mix-up! Don’t worry—we’ll arrange a replacement for you. Our customer service team will follow up shortly with the tracking number, so please keep an eye on your email. We really appreciate your patience and understanding!

Classificada 1 em 5 estrelas

The glasses I received were extremely…

The glasses I received were extremely flimsy and far too large for my face, despite having specifications similar to a pair of Longchamp glasses I already own.

When I requested a return, I was informed that I would need to ship the glasses back in exchange for store credit, which I agreed to. However, the package still has not been received because the business has repeatedly been unavailable to accept delivery.

The package is now scheduled for a third delivery attempt on Monday, May 18th, and based on the experience so far, I have little confidence that it will be successfully received.

Overall, the customer service provided by this company has been very disappointing, and I would not recommend purchasing from them.

15 de maio de 2026
Opinião espontânea
logótipo da SLLAC

Resposta da SLLAC

We’re sorry to hear about your experience and understand your frustration. Frame fit can vary from person to person even when measurements appear similar, and we regret that the style did not meet your expectations.

Regarding the return, we sincerely apologize for the inconvenience caused by the delivery attempts. Our return warehouse handles a high volume of international packages, and occasional delivery delays can happen. Your returned package was successfully delivered to our warehouse on May 15, and the agreed store credit has already been issued to you accordingly.

We appreciate your feedback and will continue working to improve our products, service, and overall customer experience. Thank you for your patience and understanding!

Classificada 1 em 5 estrelas

Bogus returns address & phone #.

Lenses & frames do not measure as advertised, tried to return. Address given for returns via email is not valid, per USPS. Tried the phone # given in the mail & also not valid. It rings to a solicitation for a "free gift". Fully bogus & now have to diligently monitor my Visa card as company is in China.

12 de maio de 2026
Opinião espontânea
logótipo da SLLAC

Resposta da SLLAC

We’re sorry to hear about your experience and understand your concerns. We’d just like to clarify that the return address we provided is valid and is regularly used for customer returns successfully. Sometimes USPS systems may not immediately recognize certain international-format addresses, but the address itself is correct.

We also apologize for the confusion regarding the phone number. As an online international company, we currently handle customer support through email rather than phone service, which allows us to better assist customers across different time zones. We truly appreciate your feedback and are always working to improve the overall experience for our customers.

Classificada 2 em 5 estrelas

Cheap frames

Cheap frames, glass came chipped

9 de maio de 2026
Opinião espontânea
logótipo da SLLAC

Resposta da SLLAC

We’re sorry to hear your glasses arrived in this condition. That’s definitely not the experience we want for our customers. While many customers are happy with the quality of our frames and lenses, damage during production or shipping can occasionally happen. Please reach out to our support team with photos of the chipped lens, and we’ll be happy to review the issue and assist with a solution.

Classificada 1 em 5 estrelas

Great frame with window glass script?

Shipping time was okay. The frames are beautiful and fit great.
The lenses are awful and I am unable to make out any kind of surfacing or cutting. It seems they have no prescription specifications at all.
After being questioned if I had entered the right prescription (???) they are being returned and on the way back right now. I have been offered a full refund, but I am out return shipping cost and still don't have the pair of glasses I was hoping for.
I don't know if I want to trust enough to reorder.
I am disappointed to say the least.

6 de maio de 2026
Opinião espontânea
logótipo da SLLAC

Resposta da SLLAC

We’re very sorry to hear about your experience and completely understand your disappointment. We’re glad you liked the frames, but prescription accuracy is extremely important to us, and this is not the experience we want for our customers.

When reviewing prescription concerns, we may ask customers to confirm the submitted prescription details as part of our troubleshooting process, but we apologize if this came across the wrong way. We appreciate you returning the glasses so we can further inspect the lenses, and we’re glad we were able to arrange a full refund for you.

Your feedback has been shared with our team, and we truly appreciate you giving us a chance. We understand your hesitation about reordering and are sorry we let you down in this case.

Classificada 1 em 5 estrelas

First off I wanna say I wanted to like…

First off I wanna say I wanted to like this company so bad they do have a lot of cute looking frames on the website one of the first struggles that I’ve had is their customer service is extremely slow often taking two days to get back to me with a simple question.
Secondly, they do not have a try on feature like other online glasses companies do making it extremely hard to pick out a frame. I ordered two frames in which did not fit my face however I sent them back for an exchange, as my options were full amount store, credit or 50% money back I wanted to try some other frames cause there were so many cute ones to pick from. I used the measurements from the glasses that didn’t work out as well as my old pair at home and analyzed every frame that might fit my face and made spreadsheets, etc. used ChatGPT also to pick out the right color in shape. This took me over a week to analyze the next two pairs that I ordered. I was so excited for, but they did not fit at all nor did one of the frames look anything like what was advertised I was obviously pretty upset as I put a lot of work into picking out another frame. They said I could not get a refund or store credit on on these two I am upset and would even take 50% store credit so I could get one good pair of glasses how can you expect somebody to get it right even on the second time without trying these frames on and not offer some kind of exchange it seems unfair to me and all I want is someone to speak with me but they will not respond to any emails.
Do not order from this company go to any other company.

2 de maio de 2026
Opinião espontânea
logótipo da SLLAC

Resposta da SLLAC

We’re truly sorry to hear about your experience and appreciate the time you took to share such detailed feedback. We understand how frustrating it must have been to go through multiple exchanges and still not find the right fit, especially after putting so much effort into researching frame sizes and styles.

While we do provide frame measurements and a return policy to help customers shop online more confidently, we understand that fit and appearance can still vary from person to person. We also apologize for the delays in communication and understand how disappointing that experience felt.

Your feedback regarding customer service response times, frame presentation, and exchange flexibility has been shared with our team as we continue improving our website and shopping experience. We genuinely appreciate you giving us multiple chances, and we’re sorry we did not meet your expectations in this case.

Classificada 5 em 5 estrelas

Well constructed with a high end feel

I wasn’t sure what to expect from these as they looked huge, but the reviews were so good I gave them a try and I don’t regret it. They fit really nicely even though I have a relatively small head. They are really well constructed, and look high end. The metal detail on the end of the rims is unique and makes them look really put together and fashionable and not even a little clownish like I had feared. I wanted to lean into the big glasses trend and these were a fantastic pick for that.

22 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I took a chance!

I took a chance with my new Parker-r glasses and so glad I did! I was pleasantly surprised by the quality and the prescription matched to a t! I also cannot complain about the price point as well! I would recommend them to anyone! The only downside to the purchase was the shipping time, it seemed kind of long considering they came from Beijing but in reality that’s with any glasses so I can’t complain too much! I would purchase from sllac again!

24 de março de 2026
Opinião espontânea

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