This site is one of my favourites. Plenty of games and decent bonuses and an easy withdrawal but Victoria my customer service representative is just amazing she is what makes playing so easy. 10 out o... Ver mais
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There are a great variety of games to choose from, the rtp is pretty good. Customer service fast to resolve issues. I just wouldnt recommend accepting a bonus as their capped at small amounts.
A empresa respondeu
Im really disapointed with what happened to me..for only 200 dollars they hold my withdrawal they ask me for verification????wtf. .i just withdraw last Sept 21 for 80 they gave it but then 200 they di... Ver mais
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Wer ein zuverlässiges online Casino möchte ist mit slotozen am besten dran. Die Verifizierung geht super schnell. Genauso die Auszahlungen und der Support ist immer innerhalb von Sekunden erreichbar u... Ver mais
A empresa respondeu
4,1
Bom
73 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
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Fast cash outs
Fast cash outs, a huge range of games and the best support team 👍
17 de dezembro de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Storm,
Thank you for the review!
We’re happy to hear you’re enjoying our fast cashouts, wide selection of games, and dedicated support team.
Your feedback means a lot to us, and we’re glad to provide you with a top-quality experience.
Best regards,
SlotoZen Casino Team
Wow,wow,wow🤩🤩🤩
I am still in shock ,i really enjoyed this casino had good wins here and guess what? In less than 10 min i had my acc verified and my winning in my bank well done guys ,i will come back 🤩highly recomended
11 de outubro de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Andreea,
Thank you so much for your kind words!
We’re thrilled to hear that your verification and withdrawal process went smoothly and quickly — that’s exactly the experience we aim to deliver. It’s also wonderful to know you’ve enjoyed your time playing with us and had some great wins!
We truly appreciate your recommendation, and we can’t wait to welcome you back soon.
If you ever need assistance, our support team is always here to help.
Kind regards,
SlotoZen Casino Team
Im really disapointed with what…
Im really disapointed with what happened to me..for only 200 dollars they hold my withdrawal they ask me for verification????wtf. .i just withdraw last Sept 21 for 80 they gave it but then 200 they didnt give it to me....ok i sent my Drivers license 15x they reject it OMG this is unbelievable i am not going to play here anymore.i hope many player can read this so they dont get upset too
10 de outubro de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Clarich,
Thank you for sharing your concerns.
We understand your disappointment and sincerely apologize for any inconvenience caused. However, please allow us to clarify an important point: the account verification process is a mandatory requirement for all players, regardless of the withdrawal amount. This is not based on how much you withdraw — it is a standard procedure required by our licensing and regulatory authorities to ensure security, prevent fraud, and protect both the casino and our players.
Even if a previous withdrawal was approved without full verification, that does not exempt the account from completing the process in the future. At a certain stage, verification becomes necessary before further transactions can be processed.
We also understand your frustration regarding the rejected ID submissions. In most cases, documents are rejected due to image quality, expiration, missing information, or mismatches with account details. Our support team would be happy to guide you through the process to make sure your documents meet the necessary requirements.
We value you as a customer and hope to resolve this matter so that you can continue to enjoy a secure and fair gaming environment.
Kind regards,
SlotoZen Casino Team
They sent my first withdrawal for 400…
They sent my first withdrawal for 400 but but my 1100 is being rejected what's up with that
2 de setembro de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Ron,
We're sorry to hear about your experience. Please know that we take payout issues very seriously. Our goal is to ensure all legitimate winnings are paid out fairly and promptly.
If you're experiencing a specific problem with your withdrawal, please reach out to our support team with your account details so we can investigate and assist you directly.
Best regards,
SlotoZen Casino Team
I make a deposit to play online casino…
I make a deposit to play online casino so I go on to games to pick a game the I can't try out but it doesn't even show anything but a black screen
27 de agosto de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Debra,
We're sorry to hear that you encountered a black screen when trying to launch a game. This is definitely not the experience we want for our players.
If you experience any problems with the games, we kindly ask you to contact our support team to resolve the issue. We hope to have you back enjoying the games very soon.
If you have any other concerns, feel free to contact our support team — we're here to help!
Best regards,
SlotoZen Casino Team
Stay clear of this casino
Stay clear of this casino, I am an experienced player, have lost and won 100`s thousands in my years online. I usually dont use bonuses that give you like 200-300% due to restrictions or limits on pay outs. However a 100% bonus is amongst SERIOUS Casinos usually no strings attached apart from wager, which is every where from 15-45x - This casino advertised a bonus via email to me so I read that is was a 45 x wager, which is on the steep side to begin with, but figured ill try. I managed to get passed the 45 times wager and i climbed to 6888.- dollars in my currency ( like i said im used to gamble high, so i was using max bets ) When i went to cash out, I was robbed of 6590 dollars that they keept due to "limitations upon how much could be won on a bonus" NO mention of this when they charge you or advertise the bonus, No one in their right mind would get a bonus where you have to wager 45x and only get to keep 10x the bonus on pay out, its straight up robbery, they buried a statement in their rules to keep them from being sued, but I won that money fair and square and they kept it, just sent me a quick email about it. There are tons of shady casinos out there, now I found another one I thought was legit. On top they have HUGE problems paying out the money they do give you unless you have a crypto wallet or MiFinity wallet, the kicker is you need to deposit extra to activate the MyFinity wallet option, im lost for words on how bad customer service was, I leave that to be experienced.
21 de agosto de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Thomas,
We’re sorry to hear you were disappointed with your experience.
We acknowledge your concerns and would like to clarify that the bonus you accepted included a 40x wagering requirement and a fixed maximum cashout limit of 10x the bonus amount, as outlined in our Bonus Terms & Conditions. These limits apply to all players equally and are an essential part of the promotion structure.
We understand that such restrictions may not meet everyone's expectations, but they are in place to ensure transparency and consistency across our platform. We always encourage players to review the full bonus terms before participation.
Regarding withdrawal options, availability can vary by region, and certain methods may require activation through a minimum deposit. These are standard procedures for some payment providers, not conditions set by us arbitrarily.
Should you require further clarification or a formal review of your case, we invite you to contact our support team directly.
Best regards,
SlotoZen Casino Team
Garbage casino!
I won and they used a bulshit vertifcation process as an excuse not to pay me my $400 dollars. They rejected all my documents submitted for approval. Bottom line, they didn't wanna pay!
13 de julho de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Tanaieta,
We are very sorry to hear that you have encountered difficulties with the verification process.
We would like to inform you that according to the casino's rules, "Know Your Customer (KYC) is a mandatory player verification procedure designed to ensure that the casino account holder is: 1) a real person; 2) the funds deposited are of legitimate origin and belong to the casino account holder and 3) the funds released to the Player by the Casino will reach the destination payment account and person."
The Casino has the full right to request verification of your account at any time, thereby delaying payments until you provide the relevant documents.
We would also like to draw your attention to the fact that the documents you provided, unfortunately, did not meet the established requirements, so we could not identify you. We have a great support team that is always happy to help, explain and provide examples of the documents that are required for successful verification, which in turn is required for withdrawal of funds.
Thank you for sharing your feedback with us. If you have any additional questions, feel free to write to our support team via chat.
Best regards,
SlotoZen Casino Team
enjoy playing slotozen cause of…
enjoy playing slotozen cause of bonuses, there are a lot of them with different deposits sum and conditions. have no issues to withdraw the funds, if there are some questions, i contcated the support and they helped ASAP. like it
9 de julho de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Kelly,
Thanks a lot for sharing your experience!
We’re so glad to hear you’re enjoying the variety of bonuses — we work hard to make sure there’s something for everyone.
It’s also good to know your withdrawals have been smooth and that our support team was there for you when needed.
We look forward to having you back for more great moments with us!
Best wishes,
SlotoZen Casino Team
I just have to leave my review here!
I just have to leave my review here :DI played in one casino for a few days and was only losing money over and over. Then I searched for a better place and found this casino. It's just awesome! I received a big 1100% bonus for my deposit, and can you imagine, I won 10k in the very first game that I tried! Funds are already paid out and I'm so so happy, thank you Slotozen!
6 de julho de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Tina,
Thank you so much for your positive feedback!
We’re absolutely thrilled to hear that you found your way with us and had such an amazing experience right from the start.
Big congrats on your win — and it’s great to know that the payout went smoothly.
We hope your lucky streak continues and we look forward to having you back for more fun!
Best regards,
SlotoZen Casino Team
Really smooth interface with clear…
Really smooth interface with clear pathways for each purpose
26 de junho de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear David Hona,
Thank you for your kind words!
We're thrilled to hear that you find our interface smooth and easy to navigate. Our team works hard to create a user-friendly experience, and feedback like yours truly motivates us to keep improving.
Wishing you the best of luck and an enjoyable time with us!
Sincerely,
SlotozenCasino Team
If you read my first review nothing has…
If you read my first review nothing has changed 5 days of constantly sending documents wait a day for response then they tell you it's sent to appropriate department nothing changed now they commented on review saying it's in refund process no money yet people stay away from this casino at all costs they are theifs who will not pay your winnings out they will run you around for days that's why there office is in curaco they can do waht they like there and there is no justice people stay away from here go to spinbet excellent I had multiple cash outs there in bank account within 6 hrs every time kyc is very fast to
12 de junho de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Dave Cramm,
Thank you for your feedback.
We understand your frustration and truly apologize for the inconvenience caused during the verification and withdrawal process. Please note that account verification is a requirement that ensures the safety and security of both our players and the casino, in line with international regulations.
We would like to confirm that your refund of 100 CAD request has been successfully processed and sent to the relevant financial institution.
While we strive to complete all verifications and transactions as quickly as possible, some cases may require additional time due to regulatory checks. We appreciate your patience and cooperation throughout this process.
If you have any further concerns or require assistance, our support team is available 24/7 and ready to help.
Sincerely,
SlotozenCasino Team
Absolute garbage casino
Absolute garbage casino, when I say this casino is bad please take it seriously. They encourage you to do smaller withdrawals; and when you don’t they don’t purposely to take longer to process the withdrawal. They even cancelled my bigger withdrawal with no explanation. Yes I gambled the money after I saw I basically wasn’t able to withdraw it. But I wouldn’t have gambled the money if my second withdrawal was accepted. The first small one was accepted promptly with no issues, so clearly they cancelled the bigger one in hopes of me continuing to play.
This casino purposely sets you up to not win, stay away, soooo many better options
2 de junho de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Vincent Landri,
We're sorry to hear that you had a negative experience.
At our casino, we take every player's experience seriously and always strive to provide a fair, transparent and safe environment. Please rest assured that we operate under a valid license and adhere to strict withdrawal, responsible gaming and data protection regulations. Our withdrawal policies, including limits and processing times, are in line with industry standards and are designed to ensure the security of all financial transactions.
We understand that delays or cancellations can be frustrating, but they are never intended to discourage players and are usually due to verification steps, provider restrictions or other regulatory requirements.
If you have any questions or feel that something needs to be reviewed, our support team is available 24/7 and is always ready to help you with any issue.
Best regards,
SlotozenCasino Team
Never ever play at this casino
Never ever play at this casino. They are the biggest fraudsters I’ve ever gambled with. They say the limit to withdraw is 4K. But when you try to withdraw they email you asking to do 1 withdrawal of 1000 a day, and then cancel every withdrawal after that. And once you do the withdrawal they cancel everything after the first one. Please take my word, gamble anywhere else except here
I have never had such a horrible experience than I’ve had with these guys. Horrible unethical casino, they want you to lose. I never felt like a casino wanted me to lose as bad as these guys did.
2 de junho de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Bonno Backsby,
Thank you for taking the time to share your thoughts!
We value the voice of every player and are always happy to explain how everything works on our platform. Regarding withdrawal limits, our current policy allows players to withdraw up to 4,000 USD per day. This is a standard measure used by many licensed casinos to ensure stable and reliable payment systems. Such limits help prevent delays and protect all users by avoiding system overload, especially during peak hours.
It is worth noting that these limits are regularly reviewed. For our VIP players, we offer significantly increased withdrawal limits, as well as a number of other exclusive benefits and personalized services. As a licensed and regulated casino, we operate in strict compliance with the legal and financial standards of the industry. You can rest assured that we are committed to providing a safe, legal and enjoyable gaming experience.
If you have any questions or need any assistance, our support team is available 24/7 and will be happy to help you with any issue.
Best regards,
SlotozenCasino Team
Play here if you like to lose
Worst website, the money switches from canadian to euro to aud every second causing such grief. Also the games all suck, if you get the bonus there's like 12 to choose from. You can't play any live games and here's the kicker....doesn't matter how much you play. You'll never win anything more then 7.00.... no jackpots...nothing. this is by far the worst casino I've ever had the misfortune of accidently bumping into. Dont see for yourself.
8 de maio de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Coral,
Thank you for sharing your feedback with us.
We are very sorry that your experience on our platform did not meet your expectations. We fully understand your frustration and apologize for the inconvenience. It appears that the issue is that you are trying to enter a game that does not support your current currency, which is causing your balance to change.
All games on our platform are powered by certified random number generators, which guarantees fair play. We sincerely regret if you are unable to win a significant amount of money. If you have any difficulties accessing the live games, we advise you to contact our support team and we will help you resolve this issue.
If you ever wish to return, please don’t hesitate to reach out, and we would be more than happy to assist you.
Kind Regards,
Slotozen Casino Team
This casino is a SCAM
This casino is a SCAM.
First of, I downloaded an application from google playstore called "Playground Online Casino" which leads directly to slotozen casino (the app is not legit as Playground doesn't have an app)
Second, the bonus they give you is a big trap without clear explanations on the bonus (they will send you a link with explications that is very hard to find) witha 40X wager which mean, on the $300 bonus they give you, you need to bet $12,000 (40x $300) before being allowed to withdraw, if you cancel the bonus the $300 goes away, which is fine. Then when you try to withdraw your balance, they DO NOT let you stating you need to wager 10X your original bet on table games (I put $500 therefore they wanted me to bet $5000 before they allowed me to withdraw) let's agree that the odds of betting $5000 on $500 deposit and still have money remaining after you bet $5000 are slim to none.
NO ONE should ever go on that site as they are thieves and the most dishonest people on earth.
There's a special place in hell for them.
10 de abril de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Jeremie,
Thank you for your feedback. We are sorry to hear that you had an unpleasant experience with our platform.
We would like to clarify that we are not affiliated with Playground Online Casino. Our casino does not offer any official apps, and we recommend that all users access our services only through the official website to avoid misunderstandings and fraudulent schemes. Thank you for the information - we are already looking into this situation.
The bonus you received is optional, and all its terms and conditions, including the x40 wagering requirement, are indicated both upon activation and in the “Bonus Terms” section. We realize that these requirements may seem complicated, but they are common practice in the online gaming industry.
In addition, to comply with security and anti-fraud standards, all deposits are subject to wagering: 3x for slot games and 10x for table games, video poker, and roulette at before any withdrawals can be made. This rule applies to all players and is outlined in our general terms and conditions.
We value your opinion and are always open to dialogue. If you have any questions or need any assistance, please do not hesitate to contact our support team. We are always happy to help.
Best regards,
Slotozen Casino Team
I opened an account with Slotozen a…
I opened an account with Slotozen a month ago… This casinos isn’t fair and despite what they tell you it’s all a scam!!!!! I’ve never had such a worse experience as I had here!
6000$ deposited in less than a month with no luck at all… As soon as I see something happening on a game the game closes and re opens a new game which screws up everything, this happens every time you get free spins how ironic.
VIP manager: I tell him I’m fed up it’s crazy the bad luck here… he emails me back 6 hours later. What can I do to keep you here I might be able to change your luck… I reply 5 min later whatever you can offer me I’ll take it one last time to try my luck…. 6 hours later he emails me I closed your account I truly wish you the best of luck….🧐 what? Excuse me???? Yeah it’s all a big joke here, not professional at all, obviously not even the vip agents can do there jobs and don’t read there emails.. I NEVER HAD A CHANCE HERE! The bad luck isn’t “bad luck”
There are so many other sites I play on and I win big. THIS IS BY FAR THE WORST CASINO SITE AND WORST VIP SERVICE I HAVE EVER SEEN!!!!!
8 de março de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Natasha,
Thank you for sharing your feedback with us.
We sincerely apologize for the negative experience you have had while playing at Slotozen. We value all of our players and strive to provide a fair and transparent environment for everyone.
First and foremost, we want to assure you that Slotozen is a fully licensed and regulated casino, committed to honest and fair gaming. We understand how frustrating it can be when luck doesn't seem to be on your side, but please know that we operate with integrity, and our games are independently audited to ensure fairness.
We are truly sorry for the situation with your VIP manager. After reviewing the details, it appears that your account was closed at your request. Our support team received a message from you requesting the closure, and as a result, we followed through with this action. We understand that this might not have been communicated clearly, and for that, we deeply apologize.
We genuinely appreciate your feedback and will use it to improve our services, including better communication within our VIP team. If you ever wish to return, please don’t hesitate to reach out, and we would be more than happy to assist you.
Kind Regards,
Slotozen Casino Team
not a good casino they dont want to…
not a good casino they dont want to prosses my transfer. its been weeks and still no response. i have always use the same information so there should not be a problem. they juste want me to keep playing so that i will lose all of it, for waiting for their email. would not recommend to anybody. dont play there they will not give you your gain in the end!!!!
9 de fevereiro de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Raphaelle,
Thank you for contacting us and sharing your concerns.
We sincerely regret the confusion you experienced during the withdrawal process. We understand how frustrating it can be when things don't go as smoothly as expected.
Let us note, that your withdrawal was approved from our side, however, it was not processed on the payment provider's side.
We have already transferred the issue to the relevant department to investigate the case. We want to assure you that we are fully committed to addressing this matter with the utmost urgency.
Our team is dedicated to finding a resolution as quickly as possible, and we appreciate your patience as we work through the necessary steps to achieve this.
Our team will contact you directly as soon as we have a resolution. Please wait a bit.
Your satisfaction is our priority, and we are here to help with any further questions or concerns. Feel free to contact us anytime – we are always available to provide assistance
Kind Regards,
Slotozen Casino Team
This is by far the best casino
This is by far the best casino ive ever dealt with, they are very helpful when you need it and payouts are always fast and on time. Ive been on multiple sites and this one is second to none.
9 de fevereiro de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Johnny,
Thank you for your feedback.
We're thrilled to hear that your experience with us has been such a positive one.
We are delighted that your withdrawal request has been processed successfully and promptly. We understand the importance of swift transactions, and we are pleased that we could meet your expectations in this regard.
Moreover, we are truly delighted to learn that our dedicated support team was able to effectively address your needs
If you ever have any more thoughts or suggestions, feel free to reach out to our team
Kind Regards,
Slotozen Casino Team
Best of the best
They pay out fast n easy to communicate with, have hit multiple big majors an has become my favourite site to play at. The game selection is bigger then any other site I continue to use this one for the variety n big bonuses they hand out
8 de fevereiro de 2025
Opinião espontânea
Resposta da Slotozen Casino
Dear Christopher,
Thank you for your feedback. It holds significant value for us.
We're thrilled to hear that you've had such a great experience with fast payouts and easy communication.
We're committed to offering the best variety and rewards, so we're really glad you're enjoying everything.
If you have any questions, please do not hesitate to reach out to our team at any time. We are always available to assist you in any way we can.
Kind Regards,
Slotozen Casino Team
If you have any questions, please do not hesitate to reach out to our team at any time. We are always available to assist you in any way we can.
I been a player for a while now years I…
I been a player for a while now years I think I am addicted lol I can't go a week with out playing sometimes u lose and sometimes you win big . Thanks for this app I won't stop playing for now let's gooooooooo.
6 de novembro de 2024
Opinião espontânea
Resposta da Slotozen Casino
Dear J.O.,
Thank you for your review!
Your insights are invaluable and play a crucial role in helping us enhance our services and better meet your needs.
Kind Regards,
Slotozen Casino Team
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