Slowdive Opiniões 

Resposta da Slowdive

14/04/2025

We’re truly sorry to hear about your experience, and we absolutely understand how frustrating it must be to have your meditation interrupted—especially when you're trying to build a peaceful routine.
Our intention is always to provide a seamless and calming experience, and when the app doesn’t work properly, we completely understand your disappointment. The playback issue you’ve described sounds like a technical glitch, we definitely want to resolve as soon as possible.
Please send us your subscription details (email or purchase ID), so we can immediately verify your status and ensure you won’t be charged again. You can reach us directly through the in-app chat or via web chat—this allows us to help much faster.

Once we’ve resolved everything and you feel more supported, we’d be grateful if you consider updating your rating. Your peace of mind matters to us.

Resposta da Slowdive

11/04/2025

Kiitos, että jaoit kokemuksesi. Ymmärrämme täysin, kuinka huolestuttavaa ja turhauttavaa odottamattomat veloitukset voivat olla – erityisesti kun tarkoituksena oli vain kokeilla sovellusta. Haluamme painottaa, että kaikki lisämaksut liittyvät käyttäjän itse valitsemiin lisäohjelmiin, kuten Lucid Dreaming -kurssiin tai Holotropic-ohjelmaan, tai tilauksen päivitykseen. Pyydämme sinua ystävällisesti ottamaan meihin yhteyttä sovelluksen tai verkkosivun chatin kautta ja lähettämään tilaukseesi liittyvät tiedot, jotta voimme tarkistaa tilanteen ja ratkaista sen mahdollisimman nopeasti. On meille todella tärkeää, että tämä selvitetään kunnialla ja läpinäkyvästi. Toivomme, että kun asia on saatu päätökseen, voisit harkita arvion päivittämistä – arvostamme sitä suuresti💛

Resposta da Slowdive

10/04/2025

We’re truly sorry the app didn’t meet your expectations. We aim to offer a unique experience with quality content, but we understand it’s not always the right fit. Please reach out via in-app or web chat—we’d be happy to assist further or talk about your refund request. Your peace of mind matters to us💙

Resposta da Slowdive

10/04/2025

We're truly sorry to hear about your experience—it’s very upsetting, and we completely understand how distressing this must be. Please know that we take situations like yours very seriously. 🙏
The additional charges you mentioned may be related to subscription upgrade and optional courses, such as the Lucid Dreaming or Holotropic Breathwork programs, which some users select during onboarding. These are clearly marked, but we know it can sometimes be confusing, and that’s something we’re always working to improve.
Please contact us immediately through the in-app or website chat so we can help resolve this as fast as possible. And if you've already done that, please wait for our reply, we need time to check the case. Transparency and fairness are extremely important to us, and we are committed to making this right for you.

Once this is sorted, we’d be truly grateful if you would consider updating your review—your satisfaction means everything to us, and we’re here to support you every step of the way💛

Resposta da Slowdive

6/04/2025

We're really sorry to hear that your experience felt disappointing and gave you "scam vibes"—that’s absolutely not what we want for anyone using our app. The app includes a wide range of guided meditations, courses, sounds, and features designed to grow with your practice. If you do not have access to all content, please contact us.

There are no hidden charges—any additional fees are only ever for optional programs like the Lucid Dreaming or Holotropic Breathwork courses, which users choose manually. That said, we take your concerns seriously, and transparency is incredibly important to us. Please reach out via the in-app support or website chat and send us your subscription details so we can double-check everything.

We’d love the chance to make things right, and if we manage to resolve your issue, we’d be truly grateful if you’d consider updating your review. Thank you again for your honesty—it helps us improve 💛

Resposta da Slowdive

6/04/2025

We’re so deeply sorry for the stress and frustration this situation has caused you—especially from an app meant to relieve stress, not create it. We completely understand how upsetting it must be to feel like unauthorized charges were made, and we want to be fully transparent and helpful in resolving this as quickly as possible.
Please know that we never charge without user consent. Any additional charges beyond your initial transaction typically come from manual upgrades, such as adding programs: the Lucid Dreaming or Holotropic Breathwork courses, or choosing subscription upgrade. That said, it’s absolutely critical to us that you get clarity and support.

We urge you to contact us directly through the app or our website chat and send us your subscription details. That’s the fastest way for us to review your case, help explain the charges, and—if there’s been any mistake—start the process of correcting it. We are committed to fair and honest transactions, and our support team is here for you.
Once your issue is resolved, we would really appreciate it if you’d consider updating your review. Your experience matters, and your feedback helps us do better.

Resposta da Slowdive

30/03/2025

We're really sorry for the frustration you're experiencing with logging in. Unfortunately, our chats are not live, our support operators need time to respond.
Your satisfaction is important to us, and we’d appreciate it if you could reconsider your rating once we resolve this for you. Thank you for your patience! 🙏

Resposta da Slowdive

29/03/2025

Nous sommes vraiment désolés pour cette expérience frustrante. Ce n'est absolument pas notre intention, et nous voulons résoudre ce problème au plus vite. Pouvez-vous nous envoyer vos informations d'abonnement via le chat de l'application ou notre site web ? Nous prendrons en charge votre demande immédiatement. Nous sommes toujours transparents sur les paiements et ferons tout notre possible pour clarifier la situation 🙏

Resposta da Slowdive

29/03/2025

We're truly sorry to hear about your experience and want to resolve this as quickly as possible. Any charges made are only for subscription upgrades or additional courses, such as Lucid Dreaming or the Holotropic Program, which must be confirmed by the user. We value honesty and transparency in all transactions. Please contact us through the app or web chat with your subscription details so we can assist you. Your satisfaction is important to us, and we’d appreciate it if you could reconsider your rating once we resolve this for you.

Resposta da Slowdive

26/03/2025

All inquiries in the chat are checked by support operators. We’re truly sorry to hear about your experience, and we take concerns like this very seriously. Our goal is to be transparent with all transactions, and any charges would be related to subscription upgrades or additional courses like Lucid Dreams or the Holotropic program, which are chosen by the user. Please contact us through in-app chat or our website with your subscription details—we genuinely want to resolve this for you as quickly as possible.

Resposta da Slowdive

25/03/2025

We’re really sorry for the confusion and frustration you’ve experienced. Our goal is to be fully transparent about subscriptions and charges. The additional amount likely comes from the subscription upgrade or additional courses (the Lucid Dreaming or Holotropic program) you could select. Please reach out to us via the in-app/web chat or at support@slowdive.app so we can review your subscription details and resolve this as quickly as possible. We truly appreciate your patience! 🙏

Resposta da Slowdive

22/03/2025

We're truly sorry for any frustration this has caused. We always aim to be transparent about pricing, and we want to resolve this for you as quickly as possible. Please reach out to us via in-app chat or web support with your subscription details so we can look into this and clarify any misunderstandings. Your experience matters to us, and we’d love the chance to make things right.
If we can resolve your issue, we’d appreciate it if you’d reconsider your rating.

Resposta da Slowdive

17/03/2025

We are truly sorry to hear about your experience, and completely understand how frustrating this must be for you. Our goal is always to be transparent with transactions, and any charges would only come from a subscription upgrade or additional courses like Lucid Dreaming or Holotropic program, which are chosen by the user. Please reach out to us via the app or web chat with your subscription details so we can investigate and resolve this as quickly as possible. We truly want to make things right, and if we can fix the issue for you, we’d appreciate it if you could reconsider your review.

Resposta da Slowdive

17/03/2025

Jag förstår verkligen hur frustrerande det här måste vara för dig, och vi vill självklart lösa det så snabbt som möjligt. De extra kostnader du nämner kan bero på en uppgradering av abonnemanget eller tillval som Lucid Dreaming- eller Holotropic-programmet, som du själv valt. Vi är alltid öppna och tydliga med våra transaktioner, och vi vill hjälpa dig direkt! Snälla, kontakta oss via appen eller webchatt med dina prenumerationsuppgifter, så ser vi till att rätta till detta. Vi skulle också uppskatta om du kan uppdatera din recension när vi har löst ditt problem 🙏

Resposta da Slowdive

13/03/2025

We’re truly sorry for your experience and want to resolve this as quickly as possible. Our app is transparent about subscriptions, and any additional charges come from optional subscription upgrades and courses like the Lucid Dreaming or Holotropic Program, which must be selected manually. Please contact us through the app or web chat with your subscription details—we’ll investigate and help. Once we resolve this, we’d greatly appreciate an updated review 💜

Resposta da Slowdive

10/03/2025

We're truly sorry to hear about your experience. That’s absolutely not the experience we want for our users. If your sessions are stopping after five minutes, this may be due to a connection issue, or device setting. Please reach out to us via the in-app chat or web support—we're committed to resolving this for you. If you've been charged unexpectedly, we can help clarify any transactions. We’d really appreciate it if you reconsider updating your review once we’ve sorted this out! 🙏

Resposta da Slowdive

6/02/2025

We're truly sorry for the frustrating experience you've had. It’s absolutely not what we want for our users. It sounds like there may be a technical issue preventing access to your full sessions, which we would like to fix right away.

Please reach out to us via the in-app/web chat or at support@slowdive.app, and share your subscription details. We’ll investigate and make sure you get the access you paid for. Resolving this quickly is our top priority, and we appreciate your feedback. 🌿

Resposta da Slowdive

5/02/2025

We're deeply sorry for the frustration and stress you've experienced. We understand how upsetting it must be to feel billed for services you didn’t intend to purchase. The charges you mention, including upgrades or additional programs like Lucid Dreams and Holotropic program, are options selected during account setup. However, we are committed to making sure any confusion is resolved fairly and promptly.
Please provide your subscription details through our in-app or web chat so we can investigate the situation and process any necessary refund if it complies with our refund policy. Our goal is to address this swiftly and regain your trust.
Your feedback matters to us and helps us improve.

Resposta da Slowdive

2/02/2025

We're genuinely sorry for the frustration and stress this situation has caused you. It’s completely understandable how upsetting it must be to feel trapped in an unwanted subscription and face difficulties getting clear support. We're relieved to hear you eventually received refunds but are very sorry it took such extensive effort.

The additional charges you mentioned likely relate to subscription upgrades or optional courses like Lucid Dreams and Holotropic Training, which users select during sign-up. We are fully committed to being transparent about these transactions and ensuring that errors are corrected.

Please reach out to us directly via in-app or web chat and share your subscription details so we can immediately verify the cancellation and resolve any lingering issues. Ensuring your trust and peace of mind is our top priority. We would truly appreciate it if you could update your review once the matter is resolved🌿

Resposta da Slowdive

29/01/2025

We sincerely apologize for the frustration and distress this situation has caused you. We completely understand how upsetting it is to feel like you've been charged without consent, and we’re here to help resolve this.
The charges may be related to optional programs like Lucid Dreams, Holotropic program or a subscription renewal. These are choices users typically select during the sign-up process. If there’s been any error, we’ll ensure it’s corrected.

Please contact us via the in-app/web chat or at support@slowdive.app and share your subscription details so we can investigate and process any eligible refund. Transparency and fairness are priorities for us, and resolving your issue is very important. We hope, once resolved, you'll consider updating your review.