Det var den sämsta appen jag någonsin har provat. Applikationen är rörig och svår att navigera i. Och allra värst är hur de dragit avgifter och luras. Jag signade mig för en fyraveckorsperiod. Det var... Ver mais
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Slowdive is not to be trusted. Please do not subscribe they will take extra unauthorised payments. Its a pity, they have something of value however I cancelled immediately as they took extra unautho... Ver mais
A empresa respondeu
App is a scam. More money taken out than advertised. Half the meditations dont load even though I paid premium. Ai voice content. Its a basic meditation app, nothing psychadelic as they claim.
Es una excelente app. Lo único que considero deben mejorar es poner las meditaciones en español, toda vez que, varias meditaciones vienen en inglés.
Informações sobre a empresa
Escrito pela empresa
Slowdive aims to become a global leader in meditation, offering users an accessible, personalized, and unique experience that blends cutting-edge technology with the ancient traditions of Eastern practices. Our Mission Our mission is to provide people around the world with tools to enhance their spiritual, mental, and physical well-being. We develop products that combine time-tested techniques with innovative technology, empowering everyone to achieve harmony and improve their quality of life.
Informações de contacto
1,4
Muito mau
200 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
FRAUDULENT APP
FRAUDULENT APP: This is just pure fraud... I was charged an extra £40 after signing up for a trial only. Luckily I spotted it on my bank statement and disputed it. I did get a refund after a week, but now 3 months later they have charged me another £50 for another 3 months subscription, after I noted that I did NOT sign up for recurring subscription to start with. I have raised another complaint and asked for another refund. I managed to log in through some link in an email and have now cancelled my subscription. I will keep an eye out for sure..
This is just so unethical I cannot even believe it. My lesson learned: ALWAYS check TrustPilot first, and NEVER sign up through Instagram links, only through Apple Store as you can then cancel your subscription easier. Otherwise you details are stored on convoluted logins etc.
Just ridiculous that people have so low ethics and such high level of greed!
26 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re incredibly sorry to hear about your experience, and we understand how upsetting and frustrating it must have been to deal with these unexpected charges. This is absolutely not the kind of experience we want for our users, and we deeply regret the stress it has caused you.
It sounds like the charges may have been related to recurring subscriptions. We apologize if this wasn’t clear, and we take full responsibility for ensuring better transparency. Subscriptions should always be optional, and we’re sorry if you felt misled at any stage.
We’re glad to hear you were able to secure a refund initially, and we’ll ensure your latest complaint is addressed promptly. Please reach out via our in-app/web chat or at support@slowdive.app with your subscription details so we can investigate further and process any outstanding refunds. We want to ensure your subscription is fully canceled, and you’ll no longer face unexpected charges.
Your feedback is crucial, and we’ll use it to improve our processes and communication. Once your issue is resolved, we’d appreciate it if you could consider updating your review to reflect the outcome. Thank you for giving us the opportunity to make this right, and we’re here to assist you every step of the way.
Huge amounts have been taken off my…
Huge amounts have been taken off my account and I have never given any approval for subscription to this app. I have been going around in loops trying to cancel the app subscription and get my money reimbursed. DO NOT DOWLOAD SLOWDIVE!
25 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re truly sorry to hear about your experience, and we completely understand your frustration and disappointment.
The charges you’ve mentioned may be linked to optional courses like Lucid Dreams, Holotropic program or an automatic subscription renewal, but these should only occur if selected during sign-up. We sincerely apologize if there was any confusion or if charges were made without your clear approval.
Please contact us directly via the in-app/web chat or at support@slowdive.app and share your subscription details so we can investigate this thoroughly. If there were any errors or unauthorized charges, we’ll work on issuing a refund promptly. Resolving this is very important to us, and we take transparency in our billing seriously.
Once your issue has been resolved, we’d be grateful if you could consider updating your review to reflect the outcome. Thank you for bringing this to our attention, and we’re here to help you get this sorted as quickly as possible.
Avoid the SLowdive app
Avoid the SLowdive app. It is a scam. I signed up for a 7-day free trial with Apple pay and I immediately got three different charges from Paddle.net totally $161!! Avoid avoid avoid. I am now in a battle with them. What a drag.
25 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We are truly sorry to hear about your experience, and we completely understand your frustration. This is not the experience we want for our users, and we sincerely apologize for the stress caused by these unexpected charges.
It sounds like there may have been some confusion around optional subscription upgrades or programs like Lucid Dreams or Holotropic program, which may have been selected during the sign-up process.
Please reach out to us directly through the in-app or web chat, and share your subscription details. We want to investigate this situation thoroughly and make sure any incorrect charges are refunded. We take transparency and fairness very seriously, and we’ll work with you to resolve this as quickly as possible.
We understand your frustration, and once your issue is resolved, we would greatly appreciate it if you could update your review to reflect the outcome. Thank you for bringing this to our attention, and we’re here to make this right for you.
scammers
Big thieves!! Every few days they stole $20-30. They just stole from my account without my permission!!! An app that is supposed to give peace and quiet does exactly the opposite!!! I am so nervous now!!!
21 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re incredibly sorry to hear about your experience, and we completely understand how upsetting and nerve-wracking this must be. Please know that we take situations like this very seriously, and resolving this issue is our highest priority.
We’re committed to being transparent about all transactions and want to ensure no unauthorized charges were made.
Please contact us immediately through the in-app/web chat or at support@slowdive.app and share your subscription details so we can investigate this thoroughly. If any charges were made without your consent or in error, we’ll work to process a refund for you as quickly as possible.
We’re truly sorry for the stress this has caused. Once we’ve resolved this and clarified everything for you, we’d appreciate it if you could update your review to reflect the resolution. Your peace of mind and trust are incredibly important to us, and we’ll do everything we can to make this right. Thank you for giving us the opportunity to help!
Avoid like the plague
Avoid like the plague, for an app that is supposed to reduce stress and anxiety it has created a total distrust. They rinsed my account without my consent, their bots online, customer service is scandalous. AI generated responses and a rigmarole to try get refunded. Such a pity that scamming seems more attractive than providing a service. Luckily I checked my bank and stopped any further payments.
15 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re deeply sorry for the frustration and distrust this experience has caused you. This is absolutely not the kind of experience we want our users to have. Please know that we’re here to address your concerns and make this right.
The charges you’ve mentioned may be linked to optional subscription upgrade and courses: the Lucid Dreams or Holotropic Program, or an automatic subscription renewal. These are intended to be clearly displayed during sign-up, and we sincerely apologize if they were not, or if there was any error in processing your payment.
We understand how frustrating it is to feel unsupported by customer service. As we don't have your email address, please provide us with your subscription details, reach out to us directly via the in-app chat or at support@slowdive.app. We’ll prioritize your case to ensure a thorough investigation and work on refunding any incorrect charges.
Your feedback is invaluable to us as we strive to provide a trustworthy and stress-free experience. Once we resolve this issue, we’d greatly appreciate it if you could consider updating your review to reflect the outcome. Thank you for bringing this to our attention, and we’re committed to helping you get this resolved.
FRAUD
I was subscribed to slowdive without ever having heard or seen anything about this app. Be careful what you are looking at via facebook. What I want to know is how this is possible !!!
17 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re truly sorry to hear about your experience, and we completely understand your frustration and confusion. Please know that unauthorized subscriptions should never happen, and we want to investigate this immediately to ensure clarity and fairness.
It’s possible that the subscription was linked to an accidental click or authorization through an ad or promotional offer. Facebook ads sometimes include quick sign-up options that, when connected to pre-saved payment methods, could result in a subscription. However, this should only occur if confirmed by the user, and we sincerely apologize if this wasn’t clear or if it happened without your consent.
We strongly encourage you to reach out to us via the in-app/web chat or at support@slowdive.app with any details about the charges so we can investigate thoroughly. If a subscription was created without your knowledge, we’ll work to resolve this as quickly as possible and provide a refund if applicable.
Your trust is incredibly important to us, and we take your concerns seriously. Once we’ve resolved this issue for you, we’d appreciate it if you could consider updating your feedback. Thank you for bringing this to our attention—we’re here to help!
Fraudulent app
Fraudulent app! I am getting very anxious about this app! I thought this was legit. I purchased a trial, I have now paid over $120 instead of $25. This is a scam. I've gotten so many emails from them. I've reached out to the social media team, I still have not been contacted. Plus the account I created doesn't even have the subscription that I paid for. I've been told support will reach out to me, I haven't heard back. I went on Instagram, apparently this is the experience of many people.
14 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re truly sorry for the distress this situation has caused you, and we completely understand your frustration and anxiety. This is not the experience we want for our users, and resolving this issue is our top priority.
The charges you’re describing, beyond the subscription price, could be related to optional programs like Lucid Dreams or Holotropic Program, or an automatic upgrade to a yearly subscription. These should only apply if selected during sign-up, and we apologize if this wasn’t clear or if there was any mistake. We are committed to transparency and fairness, and we’ll investigate this thoroughly.
Please send us your subscription details or contact through the in-app or web chat so we can prioritize resolving this for you. If you’re unable to access support there, please try emailing us directly again—we will ensure your concerns are addressed.
We understand your frustration. Please know that we take all feedback seriously and are actively working to improve. Once your issue is resolved, we’d greatly appreciate it if you’d consider updating your review to reflect the outcome. Thank you for giving us the chance to help—your satisfaction is very important to us!
If I could do negative stars I would
If I could do negative stars I would. I kept seeing the add with the good music that calmed my mind. Decided to try it. What a joke. It's all BS and the app hasn't worked since I paid for it. The chat help is a joke. It's prefilled so you can't type what you need to into the box and when you can actually type a question on the desk top site they stop answering you. It's all a scam.
15 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re deeply sorry for your experience, and we completely understand how frustrating and disappointing this has been for you. Please know that resolving this is a priority for us, as we genuinely care about providing a positive and calming experience for every user.
If you’re unable to use the app after payment, please contact us through the in-app or web chat (when possible), or email us directly with your subscription details at support@slowdive.app. We want to ensure that any technical problems are fixed promptly and that you’re refunded for any unusable service, if applicable.
The music and calming content in our ads should reflect your experience, and we’re so sorry that this hasn’t been the case for you.
Your satisfaction is incredibly important to us. Once we resolve this for you, we’d appreciate it if you could update your review to reflect the resolution. Thank you for bringing this to our attention—we’re here to make it right!
Very few meditation choices given to…
Wish I had tried a free subscription prior to buying it.
13 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re truly sorry to hear that the app hasn’t met your expectations, and we completely understand how frustrating it is to have limited choices and for your favorite sessions to disappear. Your experience matters to us, and we want to help make things right.
The availability of meditations may change as we update and optimize the content, but we never want this to feel restrictive. Please let us know through the in-app or web chat which meditations you loved and miss, and we’ll do our best to assist you. Your feedback also helps us improve our offerings to better meet your needs.
If you regret purchasing the yearly plan, we’d be happy to review your subscription details to explore options or clarify the features you can access. Send us your subscription info, and we’ll prioritize resolving this for you.
Your satisfaction is our priority, and we’d be grateful if you could update your review after we’ve addressed your concerns. Thank you for giving us the chance to assist!
Katastrophe
Katastrophe, nicht zu empfehlen. Chat funktioniert nicht. Denen Hilfe spielt nur auf Zeit. Richtig schlecht.
14 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
Es tut uns wirklich leid zu hören, dass Sie eine so enttäuschende Erfahrung gemacht haben. Wir verstehen, wie frustrierend es sein muss, wenn der Chat nicht funktioniert und Sie das Gefühl haben, keine schnelle Hilfe zu erhalten. Das sollte natürlich nicht passieren, und wir möchten das unbedingt für Sie in Ordnung bringen.
Bitte teilen Sie uns Ihre Abonnementdaten über die App oder den Webchat mit (über support@slowdive.app), damit wir uns sofort um Ihr Anliegen kümmern können. Wir stehen für Transparenz und Fairness bei all unseren Transaktionen.
Ihre Zufriedenheit liegt uns am Herzen, und wir sind entschlossen, das Problem zu lösen. Sobald alles geklärt ist, würden wir uns freuen, wenn Sie Ihre Bewertung aktualisieren könnten. Vielen Dank, dass Sie uns die Möglichkeit geben, Ihnen zu helfen! 🙏
I think this may be a scam
I purchased 7 day for 6.99 just to see if I wanted to continue after. Slowdrive took £137 out of my account. App doesn’t work. I feel like I may have been scammed. 😞
12 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re so sorry to hear about your experience, and we understand how upsetting it must be to see unexpected charges. Please know that resolving this issue is a priority for us, and we’re here to help.
The charge of £137 likely relates to a yearly subscription or optional upgrades, like Lucid Dreams or Holotropic Program, which are offered during sign-up. These are only applied if selected, and we apologize if this wasn’t clear or if there was any technical issue.
Please reach out to us via the in-app/web chat or at support@slowdive.app and share your subscription details so we can thoroughly investigate and assist you with any refunds or adjustments. We’re committed to ensuring clarity and fairness in all transactions.
We understand how frustrating this situation is, especially if the app isn’t working as expected. Once the issue is resolved and your concerns are addressed, we would greatly appreciate if you could update your review to reflect the outcome. Your satisfaction is incredibly important to us, and we’ll do everything we can to make this right!
Signed up yesterday for what I thought…
Signed up yesterday for what I thought was a one week subscription for £6.99. Checked my account and they have taken about £60.00 from my bank account. Have used the automated chat and trying to get a refund but what a con
9 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re truly sorry to hear about your experience, and we completely understand how upsetting it must feel to see unexpected charges. Please know that we are here to help resolve this issue as quickly as possible, as your trust and satisfaction are very important to us.
The £6.99 one-week subscription is meant to be straightforward, and additional charges typically occur if optional programs, like Lucid Dreams or Holotropic Program, were selected during the sign-up process. These programs are offered as upgrades, but we apologize if this wasn’t clear or if there was any misunderstanding.
To get this resolved promptly, please contact us through the in-app/web chat or at support@slowdive.app and provide your subscription details. This will help us investigate the charges and ensure any incorrect transactions are refunded. Rest assured, we are committed to being transparent and fair with all our customers.
Once we’ve resolved this for you, we’d be grateful if you would consider updating your review to reflect the outcome. We truly value your feedback and are here to make this right. Thank you for giving us the chance to help!
Scammed me for over 200$
Uppdate:
After many search I found the Padle. Net, the company that is use of for take payment for on my case to this APP
After many conversations whit them and sen screenshot av everything.
The give my money back on just few days.
So I need to give a + to them.
So if you have been scammed that manny have, go to X search them. And just make your voice heard.
SHAME !!!Slowdive is pure scam. Want to tray for free as they promise. When I look on bank account they charge 3 times and charge some subscription for a year
And. You can’t cancel, you can’t get help.
Kontakt may, they say that they could not stop the money, it was on the way to Portugal. Need to wait to do a reclamaition.
10 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re deeply sorry for the frustration you’ve experienced, and we completely understand how upsetting this situation must be. Please know that resolving this is our top priority, and we’re committed to addressing your concerns thoroughly.
The additional charges like a yearly subscription or optional programs (e.g., Lucid Dreams or Holotropic Program) are only applied if chosen during the sign-up process. If these charges were unexpected, we’ll investigate this immediately to clarify what happened.
You should absolutely be able to cancel at any time, and we apologize if you had trouble doing so. Please provide us with your subscription details and reach out to us via the in-app chat or web chat so we can assist you more quickly. While your bank may have informed you that the charges are being processed, we can still review the transactions on our end and work toward a resolution.
We value transparency and your trust. Once this is resolved, we would appreciate if you could update your review to reflect the outcome. Your satisfaction is incredibly important to us, and we’re here to help!
Shame they don't do minus numbers
Shame they don't do minus numbers, I thought I'd sign up for one week, to see how I got on before committing. I purposefully skip past the offers on Lucid Dreams and Holotropic training, declining the option to spend 2 x $19.99. I then check my subscription to cancel it, and see that they've charged me 4 x $19.99 for the same two training sessions. It's disgusting and stressful and I am awaiting a receipt through a website that doesn't even provide a refund policy on it.
Disgusting
9 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We’re truly sorry to hear about your frustrating experience and understand how stressful this situation must feel. Please rest assured that we are committed to being honest and transparent about our transactions, and resolving this issue is very important to us.
The charges for the Lucid Dreams and Holotropic training sessions are only applied if those programs are selected during sign-up. It sounds like there may have been a misunderstanding or technical error, and we want to investigate this thoroughly. If you believe these charges were made in error, we urge you to contact us through the in-app or web chat so our team can resolve this for you as quickly as possible.
Please send us your subscription details, so we can verify everything and provide clarity. We want to ensure you receive any necessary refunds or adjustments and would greatly appreciate if, once your issue is resolved, you would consider updating your review to reflect the outcome.
Your satisfaction matters to us, and we’re here to make things right. Thank you for bringing this to our attention!
Beware of free 12 week trial!!!!!
The fact your subscriptions does not show up in subscriptions is not nice or fair, and then try to charge for furthering subscriptions without permission.
Even in your support it’s says to go to settings open subscriptions and cancel!
Which is false!!!!
And couldn’t cancel my subscription and you have tried to charge me unwillingly !!!
Only when I went though your bot was I able to cancel, which is not per your instructions!
I’m sure this is not fair and is deceiving to your customers!!
A good product builds trust and your process to cancel subscription is difficult and untrustworthy!
2 de janeiro de 2025
Opinião espontânea
Resposta da Slowdive
We're truly sorry to hear about your experience and the difficulties you faced with canceling your subscription. We completely understand how frustrating and disappointing this must have been. But it seems you got confused with the instructions. The instructions you mentioned only apply to a subscription purchased through Google/App Store. If the subscription was purchased through Paddle, the cancellation process is completely different and these steps are described in another article. If you still experience any issues or need to manage your subscription, please reach out via our in-app or web chat so we can review your account, address any unauthorized charges, and ensure you’re fully supported. Your feedback will help us improve our processes—thank you for bringing this to our attention!
This is 7D554525w6495622umy transaction number…
This is my transaction number 7D554525W6495622U , I have a charge that was unsolicited, very abusive from Slowdive, I felt very disappointed and I want to cancel my subscription for one week
, but now I do not want that from you. Please be fair and reimburse me, Im no longer interested in this hoax, I'm very annoyed with you, you are not to be trusted.
11 de julho de 2024
Opinião espontânea
Resposta da Slowdive
We’re deeply sorry for the frustration this has caused and truly understand your disappointment. It’s very important to us to resolve this fairly and quickly. Unfortunately, we can identify your transaction only with internal payment id (starts with "txn") or subscription related email address. Please send us your transaction details and contact through the app or web chat, and we’ll make sure to look into your case and process your refund asap. We’re committed to resolving this and ensuring you are treated fairly. Your trust matters to us, and we want to make this right.
STOLE MY MONEY, do NOT download
I signed up for 12 weeks at £24.99, they then took multiple payments totalling £140 !! Plus non GBP payment charges making it closer to £150 of unauthorised payments! I was very upset , total scam, stealing my money just before Christmas. They agreed to refund but have NOT given me back the full amount they stole.
23 de dezembro de 2024
Opinião espontânea
Resposta da Slowdive
We’re truly sorry to hear about this, especially during such an important time. The additional charges may stem from optional subscription upgrade and the Lucid Dreams or Holotropic program, which can be selected during signup. It’s very important to us to resolve this quickly and ensure transparency in all transactions. Please send us your subscription details and contact us through the app or web chat so we can review your case and assist with the remaining refund. We’re committed to making this right and addressing your concerns fully.
Double billed with no app access
I literally just tried to access a trial they double billed me and do not have access to the app.
As quick as you took money so shall you give it back!
Avoid slow drive!
25 de dezembro de 2024
Opinião espontânea
Resposta da Slowdive
We’re so sorry to hear about this issue and completely understand your frustration. It’s very important to us to resolve this quickly and ensure fairness in all transactions. Please send us your subscription details and reach out to us via the app or web chat so we can investigate and assist with your refund. We’re committed to helping you and making this right as fast as possible!
I did not even prescribe to this app…
I did not even prescribe to this app and they took a whole bunch of money out of my pay-pal - 3 payments in all 3 different transactions and I have tried to get a refund from this Paddle company they use to take payments for them. I did get 1 refund of $45.00 but they still owe me for $ 84.75 and $28.24 and of course I am not getting any type of help in this refund..even with a photo of these transactions from my pay-pal. It's very fraudulent indeed to get nowhere over and over again. It's shameful to let these companies operate and scam the public like this. I had to change my PP password and go in and put a stop on any future transactions.
24 de dezembro de 2024
Opinião espontânea
Resposta da Slowdive
We’re deeply sorry to hear about this frustrating situation and understand your concerns. We also apologize for such an experience with Paddle service, it’s very important to us to resolve this issue. Please send us your subscription details and reach out to us via the app or web chat so we can assist you directly. We’re committed to transparency and will do everything we can to help resolve your refund as quickly as possible.
Scam!
Scam!
They advertised a monthly price of £14 with a 14 day trial period but it added extra subscriptions totalling £110 without my knowledge or consent. I’ve requested a refund for all of it as I did not appreciate being deceived. I only received £14 refund, still waiting to hear about the £110 that they stole from me. I’ve been trying since October.
UPDATE: 06/01/25
Slowdive’s reply here, instructing us to get in touch with them is false. The only way of getting in touch with them is through layers of communications with bots, none of it leading anywhere - none of my messages and emails have been seen or replied by a human.
21 de outubro de 2024
Opinião espontânea
Resposta da Slowdive
We’re sorry for this upsetting experience. The additional charges may stem from optional subscription upgrades and courses like the Lucid Dreams or Holotropic program, which can be selected during signup. Transparency is extremely important to us, and we want to resolve this issue quickly. Please send us your subscription details and contact us through the app or web chat. We deeply appreciate your patience and are here to help!
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