SmartBuyGlasses Opiniões 

2611
TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great after sales @ SBG --> I have bought prescription glasses several times at SmartBuyGlasses due to their vast product portfolio and great service. My latest pair broke due to a production issue bu... Ver mais

Classificada 5 em 5 estrelas

Glasses frame Price is really reasonable and no need to worry Tariff and shipping fee.

Classificada 5 em 5 estrelas

Great and seamless experience Smartbuyglasses is very good, prices are reasonable with a broad array of glasses options. The customer service is also very friendly and responsive. I got what I want... Ver mais

Classificada 5 em 5 estrelas

As a loyal customer from China, this shopping trip was very enjoyable. The glasses I bought were not only of perfect quality, but also very affordable and competitive in price. We will be back soon. I... Ver mais

Informações sobre a empresa

  1. Grossista de óculos
  2. Fornecedor de lentes de contacto
  3. Centro de oftalmologia
  4. Loja de acessórios de moda
  5. Oculista
  6. Loja de óculos de sol

Informação fornecida por diversas fontes externas

自2006年起,SmartBuyGlasses已經成為網上售賣眼鏡的市場領導者。隨著提供多元化的設計師眼鏡,太陽眼鏡及隱形眼鏡選擇,SmartBuyGlasses 已經向成千上萬個滿意我們的客戶寄付眼鏡。

SmartBuyGlasses Hong Kong Details

Escrito pela empresa

180個眼鏡品牌
在SmartBuyGlasses我們擁有最多的在線設計師眼鏡,提供超過80,000種產品和180個品牌。
100日內退貨
如果你對你的眼鏡感到不滿意,我們樂意為你提供100日內退換貨政策。由你接收訂單日開始計算
24個月保養
我們獨有的24個月保養包括了所有太陽鏡和眼鏡在製造商生產時出現的缺陷。至於隱形眼鏡,我們有3個月的保養期。
買一副,捐一副
你的購買對一個人的生活產生了令人難以置信的改變!當你從我們網站購買一副眼鏡時,我們會向需要幫助的人們贈送一副眼鏡。

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(2611)

172 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

ordered glasses from a thousand kilometres away!

I ordered my glasses whilst working in Saudi Arabia the Hong Kong customer service team stayed in almost daily contact with me until my glasses were delivered to customer service at my hotel in Hong Kong.
I received my package a couple of weeks later upon arriving in Hong Kong; product excellent but service absolutely outstanding! Thank you guys incredible team!

2 de outubro de 2025
Classificada 4 em 5 estrelas

nice glasses

nice glasses, smooth process

8 de outubro de 2025
logótipo da SmartBuyGlasses

Resposta da SmartBuyGlasses

Hi Yee,

Thank you for sharing your feedback.

I'm glad to hear that you're happy with the glasses and the process went smoothly.

I'd like to check how we can make this experience better for you. I'll email you shortly so we can discuss this in private.

Sincerely,
Nicole

-Update-

Hello Yee,

I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox.

I hope to hear from you soon!

Sincerely,
Ellen

Classificada 1 em 5 estrelas

Discrimination

I made an order HK0798500022G - you accepted my payment and then you said these glasses are no available and i need to wait 3-4 weeks, so I canceled this order

Then I made an order HK0798615722G for another glasses - you accepted my payment and then canceled it in some days, because of "security reasons"

You suggested me to use another payment method, so I made one more order HK0798761722G by PayPal - you accepted my payment and then canceled it in some days, because of "security reasons".

Here is the customers service reply: "Our system uses a variety of checks to ensure the safety of all transactions. While I can’t share the exact details, I can assure you this is done to protect both you and your account"

I asked my friends to buy those glasses for me, and you return the money to my friends too in some days.

So it looks like you included me into the "buyers black list" and I didn't do nothing illegal to you. I accept this as a brutal violation of my civil human rights and a buyer and unfounded discrimination.

I sent you my passport and bank details in order to confirm myself and asked you unblock me (I still don’t know why you blocked me), but you don’t care. Now a bought the glasses from another seller who wants to sell to goods. YOUR JOB - TO MAKE BUYERS HAPPY - this must be your “internal policy”

You don’t reply to me, I don’t want to hear “we thank you for your review….” from company who blocked me.

7 de outubro de 2025
Opinião espontânea
logótipo da SmartBuyGlasses

Resposta da SmartBuyGlasses

Hello Aleksandr,

Thank you for sharing your feedback. I understand your frustration, but please know that our decision wasn’t made lightly or without reason.

While every sale is important to us, we don’t simply process orders for profit. We take transaction security very seriously, and all orders go through a verification process designed to protect both our customers and our business. When an order fails these security checks, it’s automatically canceled to prevent potential misuse or unauthorized transactions. This process applies equally to all customers and follows standard e-commerce security protocols. It’s never based on personal factors.

I understand this outcome may not be what you expected, but these measures are in place to maintain the integrity of all transactions and ensure a safe shopping experience for every customer.

I’ll review your case again and reach out by email to discuss it directly.

Best regards,

Danielle

Classificada 5 em 5 estrelas

SmartBuyGlasses for contacts

We have been getting our contact lenses for years with SmartBuyGlasses. Good communication with updates, and prices are competitive; but most of all it is a peace of mind when ordering with SmartBuyGlasses.

6 de outubro de 2025

A Experiência Trustpilot

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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

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