Smarterbuys Store Opiniões 

Usually, I wouldn’t go all the way down to a one star for one issue, but honestly, it’s taking the mick now and the company haven’t even bothered to reply to my emails, which is just rude. Blatant ignorance. After waiting a week for my delivery, because the date was weirdly 7 days after I ordered - weird because most couriers are fast nowadays.. I realised on the day it was due, it hasn’t even been dispatched yet! I went back on to check and not only has the item been raised massively in price (a swimming pool and current heatwave) wow.. shocking that they’d take advantage of people like that, but the item hadn’t even been dispatched yet! A week after ordering! Absolutely disgusting. I emailed to ask for reassurance that I will receive my item on the delivery date started and the next day, I receive an automated email to say my item has been dispatched. I use the tracking number to track it and no. It hadn’t been dispatched. A label had been purchased, online. Two days passed.. still nothing. No reply, no updates on the tracking. Nothing whatsoever. I’m now three days off of two weeks and I’ve received another automated email (from Royal Mail this time) to say the item has finally been picked up! Not only did they wait over a week to purchase a label online, but they also waited nearly a week additionally to bother taking it to the post office or getting it picked up and ignored my emails.

Spot on great service no arguments no drama

Ordered a cooker when it came I waited for connection. When I complained they arranged to have it connected for me.
Will not use these again it's not the smartebuys I know

Just recieved my tv and absolutely amazing. Yes the process took a bit of time but at the end of it everything was great the communication from the beginning to delivery amazing. Will be ordering from them again as soon as I can

Great company, friendly customer service would highly recommend!

How is this company is still going? I applied a week ago, faced issues with bank account connections, decided to email them as I tried to connect my account many times. I was told it had connected and that they had my bank account information, they then asked if I wanted to proceed. I replied back and said yes. I heard nothing, so I emailed asking for an update, I was told it was in a que eating to be assessed by underwriting. This was a week ago, how on earth can it take a week for someone to access affordability? I’ve never known a company like it. Still no update and the worrying thing is they have all my banking information too. Joke of a company it’ll go bankrupt soon because they work at a snails pace assessing applications. Avoid

Update application declined with no information provided. Avoid at all costs

On making the application they asked for the details of someone I know who they could contact if I stopped paying. I provided this information and yet their system then made this the applicant name unbeknown to me until they sent emails to me in that persons name.

I emailed them and explained this and they replied "we don't do joint applications" I had to call and re-explain the situation - this despite the fact they had 2 sets of bank details in my name.

Today I get a text message asking about income when I've told them I'm no longer working and am in receipt of benefits and this will become student loans in October. They tried to claim they can only list one source of income and as such my income of over 1500 a month was too low. They were also asking about 4 direct debit payments that had no explanation, I suspect these were not direct debits but inter account transfers that would have tied up between the two accounts. So for a finance company to not be able to comprehend basic financial terms nor operate with any form of accuracy is just downright embarrassing. They charge significant interest and I'd be better off just waiting another month and paying direct to the same vendor they buy from for the washing machine.

EDIT POST RESPONSE

The fact that they STILL can't grasp that I did not make a joint application should tell you everything you need to know. They clearly demonstrate a total lack of comprehension of their own process and of course did not read that which was written.

I applied in my name ONLY

YOU asked for the details of someone I know.

YOUR system then changed my details to theirs, I did not do this nor did I try to make anything other than a single application in my name.

The fact you have chosen to ignore the faults speaks volumes