Smart Kid Store Opiniões 

402
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Frustrating customer service I ordered a cot bed and found the pre-order waiting time unclear when purchasing. Customer service replies felt like I was being fobbed off, with questions left una... Ver mais

Classificada 5 em 5 estrelas

Dealt with my complaint brilliantly. I ordered a car seat for my one year old. While being satisfied with the product I’m not happy with the delivery. The delivery wasn’t when it was suppose to... Ver mais

Classificada 5 em 5 estrelas

Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... Ver mais

Classificada 5 em 5 estrelas

Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... Ver mais

Informações sobre a empresa

  1. Loja para bebé

Informação fornecida por diversas fontes externas

Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

402 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,9

Todas as opiniões

(402)

31 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Smartkidstore literally saved the day

Smartkidstore literally saved the day. I was let down by another online retailer and smartkidstore wee so helpful answering the phone quickly giving the advice needed and getting the item I needed to me very quickly well done you saved the day

25 de março de 2025
Classificada 1 em 5 estrelas

Awful…!!

Ordered a chair from this company on 7th February, emailed them on 27th February wanted an update on its whereabouts, they told me I would receive delivery on w/c 10th March. I emailed them again on 7th March confirming delivery for the following week as I hadn't received any updates of it being dispatched from them, they confirmed the same thing again delivery w/c 10th March.
I never received the item that week so I phoned them on 18th March, they informed me they were unable to deliver the item due to my location and they claimed to have emailed me on 12th February telling me this (which they never did), I then requested for a refund and was told I would receive my refund within 24 hours.
I phoned them again today (20th March) 48 hours after the last phonecall for an update on my refund as I still hadn't received this, or I hadn't received an email or any form of confirmation for the order now being cancelled and my refund being processed, and the lady told me it was processed on their end and she would forward me across an email within the next 10 minutes confirming the refund. Over an hour later and I still have yet to receive anything telling me they have cancelled my order or my refund has been processed..
I was paying for this item through a payment plan and they still continued to take my money and try to fob me off in emails, knowing from 12th February they were unable to deliver this item to me and no communication with me in regards to this.
An absolutely awful company to deal with.
Just hopefully they are able to actually give me my refund, without me having to seek legal advice in regards to this.

20 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Worst experience.

Communication has been quite poor. On website says that delivery 10-15days, I have to chase for my order 1.5months in the end just fed up have to request refund
Definitely not recommend to order anything from this company!

8 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Order came within 2 days

Order came within 2 days, wasnt in so parcel force dropped at local post office, pram absolutly brilliant and great price too. Would recommend to anyone needing baby equipment

4 de fevereiro de 2025
Classificada 5 em 5 estrelas

Amazing prices

Amazing prices, super fast delivery and very helpful staff. I had a query before I placed my order and it was so nice to be able to pick up the phone and speak to a human 😊
Will definitely recommend!

10 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Value, Amazing Product!…

I purchased the Nuna Todl car seat during Black Friday, and although the delivery was slightly delayed (as expected with the sales rush), it was absolutely worth the wait. The car seat is fantastic—premium quality, easy to use, and looks sleek in black. The pricing during the sale was unbeatable for such a high-end product. Highly recommend!

2 de dezembro de 2024
Classificada 5 em 5 estrelas

A great product

A great product. The wrong item was sent initially but I received excellent customer service. A courier was arranged to pick the wrong item up and my original order was sent the following day.

17 de novembro de 2024
Classificada 5 em 5 estrelas

Amazingly quick !

I bought a doona trike for my son's first birthday, the colour was out of stock everywhere else and I was nervous as id never used this site before. Unbelievably happy that I did, ordered and delivered within two days is just incredible. Brand new in box item, very happy!

11 de novembro de 2024

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