Frustrating customer service I ordered a cot bed and found the pre-order waiting time unclear when purchasing. Customer service replies felt like I was being fobbed off, with questions left una... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dealt with my complaint brilliantly. I ordered a car seat for my one year old. While being satisfied with the product I’m not happy with the delivery. The delivery wasn’t when it was suppose to... Ver mais
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... Ver mais
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
Informações de contacto
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent product
Excellent product, really good price and very fast service. Would Def buy again from you
Smartkidstore literally saved the day
Smartkidstore literally saved the day. I was let down by another online retailer and smartkidstore wee so helpful answering the phone quickly giving the advice needed and getting the item I needed to me very quickly well done you saved the day
Awful…!!
Ordered a chair from this company on 7th February, emailed them on 27th February wanted an update on its whereabouts, they told me I would receive delivery on w/c 10th March. I emailed them again on 7th March confirming delivery for the following week as I hadn't received any updates of it being dispatched from them, they confirmed the same thing again delivery w/c 10th March.
I never received the item that week so I phoned them on 18th March, they informed me they were unable to deliver the item due to my location and they claimed to have emailed me on 12th February telling me this (which they never did), I then requested for a refund and was told I would receive my refund within 24 hours.
I phoned them again today (20th March) 48 hours after the last phonecall for an update on my refund as I still hadn't received this, or I hadn't received an email or any form of confirmation for the order now being cancelled and my refund being processed, and the lady told me it was processed on their end and she would forward me across an email within the next 10 minutes confirming the refund. Over an hour later and I still have yet to receive anything telling me they have cancelled my order or my refund has been processed..
I was paying for this item through a payment plan and they still continued to take my money and try to fob me off in emails, knowing from 12th February they were unable to deliver this item to me and no communication with me in regards to this.
An absolutely awful company to deal with.
Just hopefully they are able to actually give me my refund, without me having to seek legal advice in regards to this.
Excellent service quick answers to…
Excellent service quick answers to queries easy to sue website quick delivery price good
Don’t recommend this company.
Ordered wardrobe from smart kid store in beginning of December, spend more than one month to chase, in the end didn’t had to cancel. Very disappointing.
Worst experience.
Communication has been quite poor. On website says that delivery 10-15days, I have to chase for my order 1.5months in the end just fed up have to request refund
Definitely not recommend to order anything from this company!
Order came within 2 days
Order came within 2 days, wasnt in so parcel force dropped at local post office, pram absolutly brilliant and great price too. Would recommend to anyone needing baby equipment
Amazing prices
Amazing prices, super fast delivery and very helpful staff. I had a query before I placed my order and it was so nice to be able to pick up the phone and speak to a human 😊
Will definitely recommend!
Play pen and sleep caught brilliant
It’s lovely and it does more than I expected. My granddaughter is very pleased with it. She’s so happy and my other two grandsons they can’t get in the cot and it’s very sturdy. Really impressed.
Great Value, Amazing Product!…
I purchased the Nuna Todl car seat during Black Friday, and although the delivery was slightly delayed (as expected with the sales rush), it was absolutely worth the wait. The car seat is fantastic—premium quality, easy to use, and looks sleek in black. The pricing during the sale was unbeatable for such a high-end product. Highly recommend!
Dolls house discount
Very good discount on dolls house, arrived and everyone is thrilled!
Thank you Smart Kid Store
Really pleased with purchase great…
Really pleased with purchase great value for money
Bought the Doona Liki Trike S5
Bought the Doona Liki Trike S5. Good product and fast delivery.
A great product
A great product. The wrong item was sent initially but I received excellent customer service. A courier was arranged to pick the wrong item up and my original order was sent the following day.
Good price & fast delivery!
Good quality beautiful wooden childrens…
Good quality beautiful wooden childrens dolls cot.
Delivered within 2 days of ordering. I did not realise it was a flat pack. But was very easy to build using a philips screwdriver. Would buy more toys from here.
Amazingly quick !
I bought a doona trike for my son's first birthday, the colour was out of stock everywhere else and I was nervous as id never used this site before. Unbelievably happy that I did, ordered and delivered within two days is just incredible. Brand new in box item, very happy!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








