Smartpress Opiniões 388

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The timeliness of the responses, the attention to detail, the e perspective that these professionals offered are second to none. This is my third time using them and I continually recommend them for p... Ver mais

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Classificada 5 em 5 estrelas

Easy to customize and upload design. Price point was reasonable. Proof was delivered quickly and looked great, even helped fill in some borders that were missing from our design. Paper quality is exce... Ver mais

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Classificada 5 em 5 estrelas

I haven't done a complex print piece in a number of years, but we wanted to print an old-fashioned field guide on AI use cases for our conference. I was so glad I found the team at Smartpress!! Real h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great experience in working with Smart press to make a sign that included a photo. Quality work,fast efficient service, very quick shipping with a lot of attention to detail and care in packaging. Tha... Ver mais

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Informações sobre a empresa

  1. Impressão digital
  2. Impressora digital
  3. Designer gráfico
  4. Loja de impressões e letreiros
  5. Loja de impressões

Escrito pela empresa

Smartpress creates brilliant print for designers, marketing professionals and iconic brands. They’re an online digital printer with an unsurpassed selection of stocks and specialty finishes for booklets, brochures, mailers, signage and more. Clients experience commercial printing with the ease and speed of online - all with personalized service that gives it a “local print shop" feel! Smartpress operates on three foundational principles: create premium quality print with world-class customer service and a commitment to social responsibility. They lead the industry in achieving social and environmental milestones like EcoVadis Gold and ISO 14001 certification. Smartpress is 100% employee-owned, Scopes 1 and 2 carbon neutral and home to one of the largest fleets of HP Indigo HD presses in the world.


Informações de contacto

  • 1650 McGlynn Road, 55317, Chanhassen, Estados Unidos da América

  • smartpress.com

4,7

Excelente

TrustScore: 4.5 em 5

388 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 91% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

The Online Printer I have found!

The staff is helpful and easy to work with and very accommodating to my multiple last minute revisions. They produce an amazing product and I was extremely happy with the results. I will continue to use Smartpress for future projects. Thank you for all that you do!

5 de março de 2026
Classificada 5 em 5 estrelas

First time I'm using smartpress

First time I'm using smartpress, FIRST.... I love that there is a real human that picks up the phone . and I can get answers quickly . and the quality of paper, color just everything was perfect . and all the tweaks that were needed thank you !!! now I'm placing an order for the commercial interior design brochures the only thing I did not like was the charge for packing and shipping seemed excessive

8 de março de 2026
Classificada 3 em 5 estrelas

Interface was easy and straight…

Interface was easy and straight forward. Shipping time average, quality average, and response time is below average. Overall 3 star taking into account all pieces.

15 de março de 2026
logótipo da Smartpress

Resposta da Smartpress

Thank you for taking the time to share your feedback. I'm glad to hear that you found the interface easy and straightforward to use. That’s something we work hard to maintain for our customers.

I’m sorry to hear that the shipping time, quality, and response time didn’t fully meet your expectations. We truly value feedback like this, as it helps us continue improving the overall experience for our customers.

If there’s ever anything specific we can assist with on a future order, please don’t hesitate to reach out via live chat on the website or at customerservice@smartpress,com

Classificada 5 em 5 estrelas

Smartpress Went Above & Beyond!

I was new to ordering bookmarks to promote my books and initially selected a lighter paper weight and smaller size than I intended. The team at Smartpress quickly stepped in, helped correct the order, and ensured everything was adjusted in time to meet my event deadline. They truly went above and beyond to make sure I was satisfied and that the bookmarks arrived exactly when I needed them. Excellent service and a great experience working with their team.

12 de março de 2026
Classificada 5 em 5 estrelas

Event Programs

I put in an order late for a large military event and the staff was so helpful getting the order right and taken care of. The programs that we ordered looked wonderful. The turn around time was incredibly quick. When I called to ask some questions for ordering it was so nice to talk with an actual person right away and get the support I was looking for.

12 de março de 2026
Classificada 5 em 5 estrelas

Amazing Service!

We always have amazing service with Smartpress. Their customer service team is top notch. Great communication throughout the print process. I always know where the project stands, can ask questions quickly with a representative, and make adjustments along the way. The team at Smartpress is always friendly and so helpful. Their quality of print matches their service - always top-notch. 10/10 recommend.

11 de março de 2026
Classificada 5 em 5 estrelas

Above and Beyond

They went above and beyond to get my order to me in time for a show after it was lost by the shipping company. Product looked great. I will be using them in the future.

26 de fevereiro de 2026
Classificada 5 em 5 estrelas

Smartpress was wonderful!

Smartpress was wonderful!

I needed the brochure in a rush, and I needed it sent to the conference address, rather than to me. I am not a professional designer, so when I sent the artwork to Smartpress, it did not fit exactly to the page. A real person contacted me via text/email to tell me that, and they kindly adjusted the page size to make it fit correctly. They also understand the need for the rush and were able to accommodate me without a problem. I think my biggest appreciation of the service, is that I knew I was communicating with a human and not AI.

I am grateful for their help and will definitely use them again. Thank you, Smartpress.

11 de março de 2026
Classificada 5 em 5 estrelas

There are so many things that impress…

There are so many things that impress me about Smartpress:
•Amazing price!
•Great “new customer” incentive
•Clear print job specifications
•Great customer facing people – Special shout out to Chase and Mira!
Love that your phone goes straight to a knowledgeable human (not some circular phone menu torture)
Reasonable turnaround time

One thing that would have made my initial decision making easier would be if the “What Happens After You Place Your Order” information that was provided after my order was placed could have been described (or linked) earlier in the process. I ended up losing a day in a tight production turnaround because I didn’t understand your timeline and had to authorize payment before understanding timing. This induced a good deal of avoidable uncertainty.

11 de março de 2026
Classificada 3 em 5 estrelas

Took a long time to receive everything…

Took a long time to receive everything and the back & forth wasn’t timely compared to what the site to ship timeline was.

3 de março de 2026
logótipo da Smartpress

Resposta da Smartpress

Thank you for your feedback and for choosing Smartpress for your first order. After reviewing the order, I can see there was a delay while we worked through file adjustments and a revised proof before production could move forward. While those changes were needed to match the order specifications, we agree the turnaround between steps could have been quicker on our end.

We appreciate you bringing this to our attention and hope we’ll have the opportunity to provide a smoother experience on a future order.

Classificada 3 em 5 estrelas

Inconsistent cutting

For some reason my cards always have inconsistent or uneven cuts. I’ve done two orders of them but they both had the same issues. I do like the print quality and the paper, I just wish they could cut them evenly.

24 de fevereiro de 2026
logótipo da Smartpress

Resposta da Smartpress

Thank you for your feedback and for continuing to choose us for your business card orders. I’m sorry to hear the cuts have appeared inconsistent across multiple orders. That’s not the experience we want you to have.

Business cards are trimmed in large batches using precision cutting equipment, and slight shifting can occasionally occur during finishing. That said, consistent results are very important to us, and I will be reaching out to help make this right.

Classificada 4 em 5 estrelas

Beautiful Prints

Our collateral prints came out well. The paper weight was really nice, the colors rendered accurately. I wish that SmartPress offered a pre-press check BEFORE purchasing the product to make sure everything is going well in the design process, that would make SmartPress superior to other print companies out there.

8 de março de 2026
Classificada 5 em 5 estrelas

Excellent communication

I appreciate the regular status updates and quick follow up with proofs. They worked with me until it my order was perfect. Thank you!

8 de março de 2026

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