SmartSave Opiniões 

1534
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We have been saving for several years with SmartSave because we find their interest rates are always at the highest level available, their website is very user friendly and the transactions are made s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have been customers of SmartSave for a few years and found they offer good returns on our investments and are very easy to deal with. (Customer service staff are very helpful if you have any quest... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Been with SmartSave for 3 years now (3 separate full investment cycles) each for a full term non ISA investment (had maxed out ISA Allowance) which has generated a good % interest return. The applicat... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy to set up account, clear interest rates, easy to check on account info at any time. Clear update from smart save on account and interest nearing end of term and the funds and interest paid direct... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Banco

Escrito pela empresa

Say hello to SmartSave. Fixed term, fixed rate savings accounts designed alongside our customers to offer a simple way to save. With an online account you can trust, we'll be crystal-clear about when your term is ending, so you always make the most of your savings. SmartSave was created by British bank, Chetwood Financial, where we use technology to make our customers better off. We're using our experience in Banking and Technology to challenge how Financial Services works today and provide smarter, online financial products, with no gimmicks.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(1534)

107 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Extremely straightforward to open a…

Extremely straightforward to open a savings account with SmartSave on line. Great rates of interest. Easy to follow maturity options. Would happily recommend. 😊

14 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that opening a savings account online was straightforward for you. We're also glad you found our interest rates great and maturity options easy to follow. Thank you for your recommendation!

Classificada 5 em 5 estrelas

Excellent Customer Service from Charlotte

Today I spoke with Charlotte who is an asset to SmartSave. Her telephone manner was exceptional. She was very understanding, made me feel at ease & listened to my query. After our conversation for the first time I felt like at weight had been lifted off my shoulders. What a wonderful person & I wish her well in her career.

13 de junho de 2025
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Resposta da SmartSave

We're so happy to hear you had such a positive experience. We'll make sure to pass on your kind words to Charlotte!

Classificada 5 em 5 estrelas

Very happy with my savings account

Very happy with my savings account. Easy to open online and clear instruction emails about re-investing my funds or transferring them to another account - which I did as the funds were needed for travel.
I highly recommend this Smart Save and will definingly save with them again

13 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're delighted you're happy with your savings account. Thanks for your recommendation and we look forward to helping you again in the future!

Classificada 5 em 5 estrelas

Easy to access account on line

Easy to access account on line. Good communication. Clear maturity options on saving accounts

12 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear you find our online access account easy to access and were happy with the communication you received. Thanks for your feedback.

Classificada 5 em 5 estrelas

Hassle free

Hassle free, does what it says on the tin!

Prompt, great communication!

Would use again!

12 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

Thanks for taking the time to get in touch and sharing your thoughts with us. We hope to help you again in the future.

Classificada 5 em 5 estrelas

Great Customer Service

I have had my account for a few years now and very happy with the service I receive. Easy to open online and to access your records. Competitive rate of interest. SmartSave informed me when the fixed term was coming to an end with an option to renew. Highly recommeded

10 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that you've had a positive experience with our services for the past few years. It's great to know that you found our online account opening process easy and appreciate the competitive interest rates. Thanks for recommending us!

Classificada 5 em 5 estrelas

Did everything I asked.

Did everything I asked.
Simple to access my account.
Various options available to get in touch with the bank.
Great service.

10 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that you found our services helpful and your account easy to access. We appreciate your feedback about the great service you experienced.

Classificada 5 em 5 estrelas

My experience with SmartSave was…

My experience with SmartSave was positive in every way. Easy to process, keen rates, and excellent communications throughout. Speedy end-of-term settlement. Would recommend

10 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear your experience with us was positive. Thanks for your recommendation!

Classificada 4 em 5 estrelas

Easy Account

No problems opening and checking account. Money paid out promptly at end of term.

9 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that opening your account and receiving your payout went smoothly. We appreciate you taking the time to share your experience with us.

Classificada 5 em 5 estrelas

Secure yet hassle free banking

I found the experience of opening a fixed rate savings account secure, efficient and speedy. It was always easy to check the status of my savings and I received relevant information by email at the appropriate times in the process. At the end of the fixed term, all the options were made clear and easy.

7 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

Thanks for getting in touch. We're happy to hear you found opening your fixed rate savings account secure, efficient and speedy.

Classificada 5 em 5 estrelas

SmartSave offered the best rate at the…

SmartSave offered the best rate at the time. Obviously you need to shop around as rates change frequently. The process of saving with them (for a year-fixed rate) went smoothly.

5 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that you found a great rate with us and that the process went smoothly. We appreciate you taking the time to share your positive experience!

Classificada 4 em 5 estrelas

Generally happy with smartsave

Generally happy with smartsave. Have just reinvested for 2nd time. Was given plenty of notice that fixed term was ending and told my options. 1 star lost as most banks let you change maturity options up to the day before and as smartsave only permits 1 account - why?

4 de junho de 2025
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logótipo da SmartSave

Resposta da SmartSave

We're thrilled to hear you've reinvested with us! We appreciate your continued investment and are happy you were pleased with the information you received about your options. We'll take your feedback regarding maturity option flexibility and the single account limitation onboard.

Classificada 5 em 5 estrelas

I invested for one year

I invested for one year. It is an easy way to get a good return.
I certainly recommend smart save.

1 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that you found it easy to get a good return on your one-year investment. Thank you for recommending our services!

Classificada 5 em 5 estrelas

Saving the Smart Way

Delivered everything they promised and kept me updated with important dates. I couldn’t ask for more and would highly recommend them to any future investors.

3 de junho de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that we delivered on our promises and kept you informed. Thank you for your recommendation; we appreciate your positive feedback!

Classificada 5 em 5 estrelas

Great experience

It was all perfect, I used their fixed rate savings account for two years in a row with great interest rates and overall good customer experience, comms, and so on. Would go back in the future.

1 de junho de 2025
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logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that you had a perfect experience with our fixed-rate savings account! We appreciate your comments regarding our interest rates, customer experience and communications. We look forward to helping you again in the future.

Classificada 5 em 5 estrelas

Service

Offered a service that I was looking g for at the time and easy to set up

31 de maio de 2025
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logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that our service met your needs and was easy to set up. Thank you for your positive feedback; we appreciate it.

Classificada 4 em 5 estrelas

All easy to use online

All easy to use online. I invested for 2 years, I received an email reminding me the date my account would finish, which I was aware of. I would have reinvested for a 3rd year, but 4 days before finishing I tried to do this but received another email that it was too late. It would have been helpful to have provided a deadline date on the previous email, but otherwise all went well.

21 de maio de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're glad you found our online system easy to use. We appreciate your feedback regarding the reinvestment deadline. We'll review our email notifications to see how we can improve clarity for future reminders. Thank you for your time.

Classificada 5 em 5 estrelas

Excellent!

Really easy to save with SmartSave, good communications, good rate of interest,smooth transactions, website easy to use. All in all a postive way to save money. Shall be recommending to friends & family.

29 de maio de 2025
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logótipo da SmartSave

Resposta da SmartSave

We're happy to hear that you found SmartSave easy to use and that you're pleased with the interest rate and smooth transactions. We appreciate your recommendation to friends and family!

Classificada 5 em 5 estrelas

Moving money into account

After a online text, I got a telephone number to call, my fund didn’t go through ( my fault) but the online people emailed my and informed me this, so I successfully done it again, thank fir there quick help

27 de maio de 2025
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logótipo da SmartSave

Resposta da SmartSave

We appreciate you taking the time to share your experience. We're glad our team was able to assist you promptly and efficiently when your payment didn't initially process.

Classificada 5 em 5 estrelas

No problems

No problems opening a savings account. At maturity I got a couple of emails instructing me to make a choice which was straightforward, and the money was transferred a few days later. Simple.

15 de maio de 2025
Opinião espontânea
logótipo da SmartSave

Resposta da SmartSave

We're happy to hear you found opening a savings account and managing your funds at maturity simple. Thanks for your positive feedback.

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