I'm convinced this is a scam company. I made an order two months ago on 19 Feb 26, for an item through the shop app. I have not received a tracking number or any sort of shipping confirmation on m... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I'm convinced this is a scam company. I made an order two months ago on 19 Feb 26, for an item through the shop app. I have not received a tracking number or any sort of shipping confirmation on m... Ver mais
A empresa respondeu
Re order. #991272 Ordered a vacuum robot 11 days ago. Due to the website payment layout, it made me purchase two vacuums instead of one by mistake. I emailed smartyez to cancel the second vacuum.... Ver mais
A empresa respondeu
Ordered on 10/2/26. Messaged following up with order 14/2/26 & 19/2/26. Get no response or excuses. Order status says Shipped 28/2/26. Now its 22/3/26 and order still not received. Order trackin... Ver mais
A empresa respondeu
The biggest scam I ordered two things with $100 over 2 1/2 months now and have still not received my item contacted this company multiple times over 20 emails the response was always the same, please... Ver mais
A empresa respondeu
The first e-retailer that offers complete free shipping ! No membership fee. Express delivery. https://smartyez.com
115 Pitt St, 2000, Sydney, Austrália
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered on 10/2/26.
Messaged following up with order 14/2/26 & 19/2/26. Get no response or excuses.
Order status says Shipped 28/2/26.
Now its 22/3/26 and order still not received.
Order tracking doesn't work!
Will be taking matter further

Resposta da Smartyez

Resposta da Smartyez
We ordered a $1500 vacuum in late December 2024 and have not received it nor have we received responses to our queries. This website is an absolute scam!!!
EDIT: check order #991756… this is absolutely not a fake review! You maybe didn’t find it under my name because the order is under my husbands name. Happy to have someone return call and emails and give us our $1500 back for the Roborock S8 pro ultra we ordered!

Resposta da Smartyez
I have not received my order. Smartyez do not email back or ever answer the phone. It's been about 10 weeks since they took my money

Resposta da Smartyez
Bought a solar powered fountain last October 26th 2024. Have emailed several times as phoning is useless. After several attempts to get refund they finally got in touch promising a full refund plus $20 for inconvenience. No refund to date and that was 2 months ago. Tried many times since but no response. Would not deal with this shoddy company ever again. I will never see my $180 again. Give them a wide berth!

Resposta da Smartyez
Ordered item 27th Dec 2024 $627.29. No delivery still (16/3/25). Rang vendor. no answer. Emailed twice in last month, no response. Now logged dispute through my bank. I would steer clear, as not able to contact and resolve with vendor.

Resposta da Smartyez
I purchased and paid for two items value being $3881.00 on 18th Feb 2025 to date have still not received anything have sent SMS, EMAIL , CALLED but no answer and no delivery advice. Have now put in hands of fraud/scam team.

Resposta da Smartyez
I do NOT receive your product. email unanswered.
I am cheated by your site.
NEVER buy goods from Smartyez again in the future,

Resposta da Smartyez
Took 3 weeks to get the order delivered. (no tracking info and customer service etc).

Resposta da Smartyez
Definitely scammers. Impossible to get a hold of and never received items

Resposta da Smartyez

Resposta da Smartyez
18 June 2026 THIS IS NOT A FAKE REVIEW! I never heard from this company again, I did end up putting in a complaint to Consumer Affair and they followed it up. Please feel free to contact them and they will verify this is a fraudulent website. Please don’t get caught and PLEASE disregard their reply, FAKE COMPANY Ordered an office chair in Jan 2025. Almost March and still haven’t got it. Rang them, just a recording. Emailed everyday for weeks, had ONE response. Went on FB, left messages (I’m not the only one). Tried to talk to someone through Messenger, no response. Have reported them to Australian & State Consumer Protection. Waiting for Conciliation. Don’t get caught, this place does NOT exist. Now I have no chair and have to save to again. Mongrels.

Resposta da Smartyez
Smarteyz advertised 9th Gen iPads WI-FI for 769.99. Ordered on 26th December 2024. Confirmation of payment email came with a note that they would advise tracking details once it was sent. Several emails later with just one response saying they would cross check it’s now been 8 weeks. We’ll see how the bank goes with a chargeback.
They did send an email wondering when I would make my next order - that would be NEVER 🤪

Resposta da Smartyez
SCAMMER ALERT. This company is a scam, they do not return calls, or email back. I ordered from them, they took my money, however did not send product. BUYER BEWARE..

Resposta da Smartyez
Misleading site instructions leading to purchasing two items. That took a while to rectified.
Had to wait over a month for item to arrive. Comms lacking and couldn't get an ETA.
Hi there,
I ordered a few items in December 2024, few have arrived safely. I checked they were as advertised and I'm happy for them. However, I'm still waiting for my final order (an inflatable tent) which hasn't arrived yet but hopefully soon🤞.
Thanks
Scotty

Resposta da Smartyez
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