snapklik.com Opiniões 35

TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I placed an order with Snapklik and what followed was a masterclass in how NOT to run an online store. After waiting with zero shipping update, I reached out to ask if my order had even been disp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Was wary but we needed a medicine for our cat that isn't sold in the UK and amazon US would no longer send it to us direct. Anyway, ordered on it from snapklik the 18th, product was delivered to us by... Ver mais

Classificada 2 em 5 estrelas

I placed an order a month ago and the shipment has been stuck at a FedEx facility in Newark for one month with no updates. I contacted customer support 6 times in the past 10 days but received no resp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic international trader. I bought on a Saturday from USA and received in UK on Wednesday. Securely sent, well packaged and kept up to date at every stage. Exceptional!!! This is how it’s s... Ver mais


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

35 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 76% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 1 em 5 estrelas

Ghost company — ordered, ignored, and had to cancel myself

I placed an order with Snapklik and what followed was a masterclass in how NOT to run an online store.
After waiting with zero shipping update, I reached out to ask if my order had even been dispatched. The only response I got was an automated email saying “we generally respond the same day” — and then nothing. No human, no follow-up, no tracking info, no acknowledgement.
I followed up three times over several days. Still nothing.
Eventually I had to cancel the order myself after sending a final ultimatum email. No apology, no explanation, no refund confirmation — just silence.
What makes this worse is that it’s not just a fulfilment failure — it’s a complete customer service breakdown. A legitimate business doesn’t ghost paying customers across multiple follow-ups.
Avoid Snapklik entirely. If something goes wrong with your order — and based on my experience, it might — you’ll be on your own.

8 de abril de 2026
Opinião espontânea
logótipo da snapklik.com

Resposta da snapklik.com

Hi Haitham,

Thank you for taking the time to share your feedback. I'm sorry to hear about this experience. I see that your order was placed just as we temporarily suspended service to the UAE due to carrier disruptions from the current regional conflict and due to this timing, your order wasn’t caught by our notification process. When you reached out for an update this week, we were expecting to have a date for when service would be restored, but that has taken longer than expected and left your reply on hold. I’m sorry for the concern and frustration that this caused.

I am glad to see that you were able to process the cancellation from your account earlier today. We sent an email confirming the cancellation and the refund. I see that we were in touch by email earlier today to help with this. Please feel free to reply if there is anything else we can do to help.

Regards,

Snapklik Support Team

Classificada 1 em 5 estrelas

Very unreliable

Very unreliable. Ordered twice, both times with the product showing as 'in stock', only to receive a 'delay' email straight after. Both orders cancelled.

4 de abril de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

No order received after a month, zero response from customer support. Would not recommend!!

I placed an order a month ago and the shipment has been stuck at a FedEx facility in Newark for one month with no updates. I contacted customer support 6 times in the past 10 days but received no response at all. Very disappointing experience and lack of communication. I had to open a dispute with my bank due to non-delivery. I would not recommend based on this experience.

3 de março de 2026
Opinião espontânea
logótipo da snapklik.com

Resposta da snapklik.com

Hi Darya,

I’m sorry to hear about the frustration this delay has caused. As we discussed in our recent emails, your order is shipping to the UAE, where air freight is currently experiencing severe backlogs due to the recent conflict in the region. This is unfortunately causing some packages to be held at FedEx's US hubs until flights are available, resulting in extended delays.

I'm sorry that we did not get back to you sooner about this. I am glad to see that we were able to connect directly, and as mentioned in our email, we are actively monitoring the trace case we opened with FedEx.

We will keep you informed with any updates we receive from FedEx. In the meantime, please let us know if we can provide any additional assistance.

Regards,

Snapklik Support Team

Classificada 4 em 5 estrelas

Just got a window privacy film

Hi, I'm Josh and I recently got a window privacy film. It was so easy to apply with just water. It lets the light in but keeps the neighbors from seeing inside. It was worth

30 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

USA to UK lawnmower blades

I purchased some specific lawnmower blades only available from the US. I am in the UK and all arrived on time exactly as ordered. I was sceptical due to the mixed reviews but I am really pleased with snapklik. Will definately buy from them again! Thank you!

23 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I order the medicine on february…

I order the medicine on february 21,2026 and until now march 17, 2026 I havent receive yet ,I reach out the delivey company which is the FedEx and they said cannot process the items coz the custom hongkong need an import licence for clearance ,is there other way we can refund the payments.?

9 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Hello my name is Joshua and I pourchase…

Hello my name is Joshua and I pourchase a bed frame from snapklik and have to tried to contact them multiple times to get a confirmation for my pourchase and nothing has come through have no contact or service management as I can tell. It was costly and to receive nothing back and waste so much money seems like it’s a scam. Will be telling my bank the transaction was not me if not heard back from snapklik

26 de fevereiro de 2026
Opinião espontânea
logótipo da snapklik.com

Resposta da snapklik.com

Hi Joshua,

I’m sorry to hear about this concern. I see that your order was placed last evening and is on hold for your approval of a power compatibility issue.

Since the bed frame from your order has electrical components that are not compatible for use in Australia, we sent you an email recently to see if you would still like to proceed with the order (please check your spam/junk folder if you are not seeing it). We also replied to the email you sent today with these same details.

To resolve this right away, please log into your account and navigate to the 'Orders' section where you’ll see options to either approve or cancel the order. If you need any help, please reply to our email and we will be happy to assist you.

Regards,

Snapklik Support Team

Classificada 5 em 5 estrelas

Was wary but we needed a medicine for…

Was wary but we needed a medicine for our cat that isn't sold in the UK and amazon US would no longer send it to us direct. Anyway, ordered on it from snapklik the 18th, product was delivered to us by Fedex on the 23rd, very happy and relieved, will order again when we next run out.

23 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

FedEx had investigated into where my…

FedEx had investigated into where my parcel they said they’d delivered had disappeared too & eventually told me it was lost & to get in touch with snapklik for a replacement, so I forwarded FedEx’s decision to snapklik & not got anything from them. Useless customer service Do NOT Use this Company. Stole £50 from me

10 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic international trader

Fantastic international trader. I bought on a Saturday from USA and received in UK on Wednesday.
Securely sent, well packaged and kept up to date at every stage.
Exceptional!!!
This is how it’s supposed to work.

11 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered some pet food from them

I ordered some pet food from them, the shipping was done by FedEx, from New York to my home address in Australia took around 5 days, full tracking.
It’s a tad expensive but worth it.
At present they aren’t shipping any food items due to Customs regulations which is a shame.

17 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I received a defective part

I received a defective part.
Tried to contact customer service… no answer till now.
Just throw 650$ in the garbage.
DONT USE THEM

2 de novembro de 2025
Opinião espontânea
logótipo da snapklik.com

Resposta da snapklik.com

Hi Atanas,

I see that you had contacted us about this issue a year after receiving your order. This is beyond the return window for setting up a return or a defect claim, but I see that we replied to let you know that we are checking into how we can help. I’m sorry that you were disappointed with our reply. We will follow up to assist further and in the meantime, please feel free to message us again.

Regards,

Snapklik Support Team

Classificada 5 em 5 estrelas

Trust

Customer support was first rate. Item arrived here 5 days before expected delivery time. Item trussed up like an Egyptian mummy so it was in perfect condition.
I can not find a reason to give it less stars.

21 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Wrong delivery address parcel went to the wrong block of…

My parcel went to the wrong block of flats thank you FedEx for being so stupid and delivered my parcel to wrong address, don't have my item and paid for something I don't own,Snapkilk change your delivery company they don't get back to customers and to be true nor have you,so not happy at the least.

9 de outubro de 2025
Opinião espontânea
logótipo da snapklik.com

Resposta da snapklik.com

Hi Peter,
Thank you for taking the time to voice this concern. I don't see that there is a Snapklik order or that we've received any communication associated with your name on this review. If you placed the order with us, can you please email us with reference to your order number so that we can check into this and help resolve the issue. Thank you.

Regards,

Snapklik Support Team

Classificada 5 em 5 estrelas

Fast delivery of US NFL merchandise

Fast delivery of US NFL merchandise. Order arrived in Sydney Australia within four days of placing the order - shipping updates were emailed throughout this time. Very happy with the service.

9 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service and international shipping cost was low.

Great service. I live in Sydney, Australia and the American food product I ordered was delivered very promptly. It was as ordered and the shipping cost was really good. Communication with Snapklik prior to ordering was excellent.
First time I have ordered with them and it worked like clockwork.

25 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

100% had to buy a pair of replacement…

100% had to buy a pair of replacement binoculars I broke , this site was only one offering them, so got from here and to be honest judging by reviews thought I would get fakes or refurb , far from it all as new in manufactures box all wrapped and sealed 100% genuine , will use again excellent communication and super quick delivery

4 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Inept customer service

Inept customer service. I ordered items from this company, but they shipped me the wrong thing. I reported this to them and after several emails back and forth I'm still waiting for an answer as when I will receive my items. They've since stopped replying to my requests for un update. So yes I think I've been scammed. DON'T USE THEM!

19 de agosto de 2025
Opinião espontânea
logótipo da snapklik.com

Resposta da snapklik.com

Hi Tony,

I see that our team was checking into this and that 1.5 business days had passed since you provided details about the issue. I’m sorry that our turnaround time was not quicker in this case and that the wait caused these concerns and this review. I see that we replied less than a day after your request for an update and the return was set up shortly thereafter. Please feel free to message us again if we can provide further assistance.

Regards,

Snapklik Support Team

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