SnapWireless Opiniões 

128
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I love the SnapWireless products! We have quite a few between us in the household and they get a lot of use! The support is also top class! I had a little problem with one of the units and Sera and Ni... Ver mais

Classificada 5 em 5 estrelas

I placed an order for a Universal 2 Powerbank only to realise hours later I had ordered one with a lightning and c usb cables when I actually wanted dual c usb cables. I reached out through the exchan... Ver mais

Classificada 1 em 5 estrelas

I ordered slim PowerPack , luggage scale and aira sound 31/5. On arrival I realised I ordered wrong PowerPack . Have filled in return form twice, have tried over and over to make contact with compa... Ver mais

Classificada 5 em 5 estrelas

Customer service is commendable! I sent them a message using Facebook Messenger (Chat) and they replied and they manually placed my order for me. It was successful. Will be waiting for my orde... Ver mais

Informações sobre a empresa

  1. Empresa de equipamento electrónico

Escrito pela empresa

Here to #poweryourjourney


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

128 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(128)

81 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great products! Great support!

I love the SnapWireless products! We have quite a few between us in the household and they get a lot of use! The support is also top class! I had a little problem with one of the units and Sera and Niko were straight into it and have arranged a replacement under warranty extremely promptly with clear communication all the way. Well done, Sera, Niko and SnapWireless! 🏆

9 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Customer service is commendable

Customer service is commendable! I sent them a message using Facebook Messenger (Chat) and they replied and they manually placed my order for me.
It was successful.

Will be waiting for my order to arrive.

Thank you.

9 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had an issue with a portable charger…

I had an issue with a portable charger that I bought and the warranty team were amazing. They replied to my email on a Sunday and I received the replacement a couple days later. Fantastic customer service.

28 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks Niko - Awesome Service

Niko from customer service saved the day. Basically the cable on my unit broke unexpectedly. I explained the situation and they verified some details and simply arranged a replacement. Their customer service is one of the reasons I have invested heavily in Snapwireless products.

7 de julho de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

I expected it to last longer

I expected it to last longer. I paid $160 in 2023 for what seemed amazing at first. Came with adapter's to charge in different countries and came with 2 types of cord and wireless charging. It's pretty decent. Its not the fastest of charging but for wireless I think it's okay. However I only got about maybe 5 uses out of it before it died 3 years later. I probably won't buy from snap again. All the features of it were great but they are not built to last sadly.

5 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Best customer experience

I placed an order for a Universal 2 Powerbank only to realise hours later I had ordered one with a lightning and c usb cables when I actually wanted dual c usb cables. I reached out through the exchange request online and was pleasantly surprised how quickly I was responded to. My order was quickly updated and new details emailed to me. Best customer service, fast and efficient. Highly recommend

4 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered slim PowerPack by mistake

I ordered slim PowerPack , luggage scale and aira sound 31/5. On arrival I realised I ordered wrong PowerPack . Have filled in return form twice, have tried over and over to make contact with company ( no phone number) . Filled in another return form 25/6;. Received a thank you and we will be in touch asap . Nothing !,
I wish someone would tell me what I am doing wrong .
75 year old woman here trying to get things organised before I go to Japan for first time
Any help gratefully received

31 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Snap

I had a snapped (pun intended) power base which was replaced under warranty with minimal fuss, so very happy with the customer service

4 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great help

Staff was great help when needing assistance

1 de julho de 2026
Opinião espontânea
logótipo da SnapWireless

Resposta da SnapWireless

Hi Tate,

Thanks so much for the review! We’re really glad our team could help when you needed assistance.

We appreciate your support and thank you for choosing SnapWireless!

Classificada 5 em 5 estrelas

Top tier support

I bought a charger from SnapWireless and unfortunately ran into a slight issue with it. However, I reached out to their support team and they were fantastic. They investigated and solved the issue within just a few days, and a replacement charger is already on the way. Really impressed with how easy they made the whole process. Great company to deal with!

30 de junho de 2026
Opinião espontânea
logótipo da SnapWireless

Resposta da SnapWireless

Hi Dan,

Thanks so much for the review! We’re sorry to hear you ran into an issue with your charger, but we’re really glad our team could get everything sorted and a replacement on the way for you.

We always try to make the process as quick and easy as possible, so it’s great to hear that was your experience. Thanks again for your support and for choosing SnapWireless!

Classificada 5 em 5 estrelas

2/3 Products delivered

2/3 Products delivered, 1/3 didn'. Great customer service, cant fault em. 1/3 adaptors returnerd.

29 de outubro de 2025
Opinião espontânea
logótipo da SnapWireless

Resposta da SnapWireless

Hi Dan,

Thanks so much for your review and for your patience while we got everything sorted. We’re sorry that one of the items was initially missing from your order, but we’re glad our team could help resolve things and organise the return of the adaptor.

Classificada 5 em 5 estrelas

I lost the top magnetic part of my…

I lost the top magnetic part of my charger and they helped me out no worries! Top stuff

24 de junho de 2026
Opinião espontânea
logótipo da SnapWireless

Resposta da SnapWireless

Hi Adam,

Thanks for the review! We’re glad we could help get you sorted with a replacement top magnetic piece. Things happen, so we’re always happy to help where we can.

Thanks again for your support and for choosing SnapWireless!

Classificada 5 em 5 estrelas

Amazing customer service promptly…

Amazing customer service promptly replacing a broken charger under warranty.

24 de junho de 2026
Opinião espontânea
logótipo da SnapWireless

Resposta da SnapWireless

Hi Clare,

Thank you for the lovely review! We’re sorry to hear your charger had an issue, but we’re so glad we could get a replacement sorted for you quickly under warranty.

We really appreciate your support and thank you for choosing SnapWireless!

Classificada 5 em 5 estrelas

Quick response and no hassle…

Quick response and no hassle replacement of a faulty item. Highly recommend

22 de junho de 2026
Opinião espontânea
logótipo da SnapWireless

Resposta da SnapWireless

Hi Michelle,

Thanks so much for the review!

Glad we could get a replacement sorted for you quickly and without any fuss.

We really appreciate the recommendation and your support. Thanks for choosing SNAP!

Classificada 5 em 5 estrelas

Slim charger

Recently I had an issue with my universal slim charger. The customer service I received via emails was great. They were answered promptly and after a couple of weeks the issue was rectified which I'm happy with. While travelling to several countries last year I found the adaptors very handy.

2 de junho de 2026
Opinião espontânea
logótipo da SnapWireless

Resposta da SnapWireless

Hi Jill,

Thanks so much for your review!

We’re glad we were able to get everything sorted for you and that our team could help resolve the issue. It’s also great to hear the travel adaptors came in handy during your travels. There’s nothing better than hearing our products have been put to good use around the world.

Thanks again for your patience and support. We really appreciate you choosing SNAP and hope you have plenty more adventures ahead!

Classificada 5 em 5 estrelas

Great item/great service

Great item, delivered quick. Helped me tremendously on an overseas trip (the belt clip is underrated). Had a charging issue at 12 months, warranty immediately honoured and item replaced. These dudes are on the ball.

21 de junho de 2026
Opinião espontânea
logótipo da SnapWireless

Resposta da SnapWireless

Hi Remy,

Thank you so much for the fantastic review and for your continued support.

We’re thrilled to hear the charger helped you out on your overseas trip, and we completely agree, the belt clip doesn’t get enough credit! 😊

While we’re sorry to hear you experienced a charging issue after 12 months, we’re glad our team was able to get a replacement sorted quickly and make the warranty process as smooth as possible.

Thanks again for taking the time to share your experience. Reviews like yours mean a lot to our team.

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