The worst e-commerce experience possible. Where to start. a website and an app, you cant see your purchases on the website even if you can pay, so you need to download the app to follow up the de... Ver mais
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Bought quite a few sneakers from SNKRDUNK over the last 6-12 months. Prices are easily better if not comparable to other apps/sites. Shipping is 90% of the time fast. The rest decent. But cheap compar... Ver mais
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This company is exceptional! First order with the same item it had an issue which has been resolved immediately. 2nd time ordering with the same item, it went very smooth. No hiccups or whatever. Fast... Ver mais
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Purchased a Japanese exclusive Popmart skullpanda from this site. This site communicates with via email. Despite it taking 13 days to complete which is the average time of shipping from China to US th... Ver mais
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3,9
Bom
231 opiniões
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The worst e-commerce experience…
The worst e-commerce experience possible.
Where to start. a website and an app, you cant see your purchases on the website even if you can pay, so you need to download the app to follow up the delivery, fine, there is an app in japanese and an app in english, the app in japanese cant be translated in english, so I get the app in english but it has different log ins.
2 weeks after I received the order.
On the next order, wrote as successful but no tracking or purchase history, they actually canceled the order without any message or email. Battle with AI support to get a human, human takes a day to answer a generic message. WORST UX.
7 de outubro de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you had with our platform and for any inconvenience caused.
We would like to clarify a few points regarding our services.
First, we offer two separate apps: one for international users and another exclusively for users residing in Japan. As these apps are designed for different user groups, account information cannot be shared between them, and separate registrations are required. We understand that this may be confusing, and we apologize for any inconvenience this has caused.
Regarding customer support, our team is available daily from 10:00 AM to 6:00 PM Japan Standard Time (JST). We do our best to respond to inquiries during these hours, and we apologize if our response time or the information provided did not meet your expectations.
As for tracking your orders, you do not necessarily need to download our app to check your transaction status. You can choose to use either the SNKRDUNK app or our website, depending on your preference.
To check your transaction status through our website, please follow these steps:
Open the SNKRDUNK website and click on your profile icon.
Select “Buying.”
On the “Buying” page, click on the transaction you would like to check.
Click “Check the progress” at the bottom of the screen.
For more details, please refer to the following guide: https://snkrdunk-faqs-en.relationfaq.jp/pages/397#How-to-access-the-transaction-chat-for-the-relevant-transaction-(when-checking-through-web-browser)
We apologize that you may not have received a notification or email when your transaction was canceled, potentially due to an unsuccessful payment. After logging in to your account, you can check your ongoing transactions under the “Buying” section and review canceled or completed transactions under the “Completed” section. If a transaction does not appear under “Buying,” it means the purchase was not successfully completed.
We understand how frustrating it can be when a transaction appears to have gone through but no order details or tracking information are available. Thank you for bringing this issue to our attention. We will share your feedback with the relevant team for further review.
We truly appreciate you taking the time to share your experience with us. Your feedback is valuable, and we will continue working to improve our platform and customer support experience. We apologize again for the inconvenience and disappointment you experienced.
Scummy cancellations
Scummy distributors. They cancelled both of my TGC orders due to price increase shortly after release.
18 de setembro de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback. As a peer-to-peer marketplace, SNKRDUNK facilitates transactions between individual buyers and sellers, which means we do not act as a primary distributor or set item prices. To protect our buyers, if a seller fails to ship an item due to price fluctuations or personal reasons, we strictly enforce a 10% cancellation fee and apply account restrictions to their profile. Thank you for your feedback and understanding. Please feel free to reach out if you have further questions or concerns anytime!
Insane
Insane. Website forces you to create an account just to view and attempt to order a product they don't currently carry. Why has buying a pair of shoes become like this? These companies are insane and evil and need to be destroyed. Just trying to buy a pair of shoes........
24 de agosto de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback.
We apologize for the deep frustration you experienced.
Please kindly allow us to share why our platform is designed this way. Unlike standard retail stores, SNKRDUNK operates strictly as a secure C2C (customer-to-customer) intermediary marketplace. To protect our global users from rampant credit card fraud, phishing scams, and suspicious bot activities, we have established a highly secured trading environment. Registering an account is a crucial step that enables us to implement strict safety measures—such as two-factor authentication (2FA)—while also ensuring accurate and reliable shipping to your delivery address.
We highly appreciate your valuable feedback, as it helps us understand our visitors' perspectives. We will continue to evaluate our platform accessibility to provide a smoother and more welcoming experience for all of our customers.
Thank you so much for your time, and we wish you a pleasant day ahead.
Terrible customer service
Terrible customer service, just an AI bot and impossible to talk normally to an agent. I ordered 25 cards in one purchase and since I am shipping to Thailand I need to pay carrier fee, approx. 60-100USD on each shipment. Which is expected. Suddenly I get a message that 10 of my cards have been shipped. I contacted Snrkdunk and told them that I need all of the cards sent together due to shipping costs, when they informed me that they only send 10 cards at the time and would not do anything about it. For my 25 cards, they will then be sent 10/10/5 and my fees will have already burned up multiple the value of the cards and instead of paying 60-100USD for the whole batch, I need to pay it 3 TIMES!!! AVOID this company at any cost if you are planning on shipping internationally. I was offered no help, no willingness to help me save my purchase and now I have lost huge amounts of money due to their non-flexible shipping policy. Their email is a "no-reply" email so I just feel totally left alone with my concerns. I regret all my purchased I have done with them.
18 de agosto de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback. We understand the frustration caused by our shipping limitations and your experience with our AI bot.
We have shared your comments with the relevant department to help us improve our service. For future reference, the details about our shipping logic, including the maximum number of items per order, are explained on our FAQ page: https://snkrdunk-faqs-en.relationfaq.jp/pages/298?sid=s223bd94f
If you need assistance from a human agent, please feel free to email our support team directly at information@snkrdunk.com. You can also find this contact address included in our automated emails. We are always here to help.
it’s an easy 5 from me
I could’ve given 4 stars because of the waiting time, but honestly… it’s an easy 5 from me. I finally managed to get the Nigel Sylvester × Nike Air Jordan 1 Low OG, that I’d been hunting for. They were sold out almost everywhere, but your platform came through
I really liked the authentication process. Sure, it took a bit longer, but I’d rather wait than end up with fakes. It was definitely worth it. The $5 first-order discount was a nice little bonus too, especially when import duties decide to remind you they exist 😅
If you’re looking for rare sneakers or hard-to-find pieces, this is the place. You can find some real gems here. And these Sylvester x Jordan… they look awesome with baggy jeans, or even with shorts and a shirt for a clean fit. Kind of wish I could attach a photo to this review 🫣😁
9 de outubro de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your wonderful 5-star review! ⭐️
I am absolutely thrilled to hear that you finally got your hands on the Nigel Sylvester × Nike Air Jordan 1 Low OG you had been hunting for!
We take our authentication process very seriously because delivering 100% genuine items to our customers is our top priority. We know it takes a little extra time, but hearing that the wait was totally worth it for you truly makes our day!
I am also very glad to hear that the $5 welcome coupon came in handy for you!
Thank you again for trusting us to find your rare gems. We look forward to helping you score your next favorite pair of sneakers soon!
My payments already went through and…
My payments already went through and they ask me to make another payment for the orders.. what a scam
7 de junho de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for taking the time to share your feedback. We apologize for any confusion regarding your payment.
Please be assured that SNKRDUNK processes all payments securely, and we do not process unauthorized duplicate charges. What you are experiencing is likely an "authorization hold." If a payment attempt fails during checkout, your bank or credit card company may temporarily hold the funds, making it look like a charge. These held funds are not collected by us and will automatically be released back to your account.
Additionally, please note that SNKRDUNK currently does not provide services in Indonesia. There is a possibility that your feedback might be regarding a different platform or service.
We have checked our records but were unable to locate an inquiry regarding this matter. If you are referring to a transaction on our platform and have already contacted our support team, we kindly ask you to reach out to us once again via our official app or website with your transaction details so we can investigate your specific case and ensure this matter is fully resolved.
We are fully committed to helping you and look forward to your message.
Great company
Great company. Good service. Has mostly all the cards you want and has an authentication service that helps provide accuracy in the condition of the card. Which is very important.We buy a lot from them. Regards
26 de junho de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you very much for your kind words and continued support!
We're delighted to hear that you're satisfied with our service and authentication process. Providing accurate authentication and ensuring our customers can shop with confidence are always our top priorities.
We truly appreciate your continued trust and look forward to serving you again in the future!
Slow, unclear, and not suitable for anything time-sensitive or expensive
I bought a domestic Japan sneaker item on 28 May. The seller did not mark shipment until after the deadline window, and by 2 June the item had still not arrived at SNKRDUNK for authentication. The process is slow and unclear. The app does not provide courier tracking or clear proof that the parcel has actually been handed to a carrier. This is not comparable with normal Japanese retail service. I would not use this platform again for anything.
2 de junho de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback.
As we were unable to identify the specific transaction related to your comments, we are unable to verify the exact circumstances of your case. However, we would like to explain the standard transaction process on our platform.
Our platform operates through an authentication process, which means that items must first be delivered to our authentication center before being shipped to the buyer. For this reason, we do not provide tracking information for the shipment from the seller to our authentication center.
In addition, to protect the seller's personal information and privacy, we do not disclose the seller's shipment tracking details.
We do provide an estimated seller shipping timeframe of approximately 1–2 days, and any updates regarding the transaction will be posted in the transaction chat so that you can stay informed of the current status of your order.
Once the item has arrived at our authentication center and successfully passed the authentication process, it will be shipped to you. At that stage, we will provide tracking information so that you can monitor the delivery status of your package throughout the shipping process.
For more information regarding our shipping and authentication process, please refer to the following FAQ page:
https://snkrdunk-faqs-en.relationfaq.jp/pages/298?sid=s478cf95a
Thank you for your understanding. Please let us know if you have any further questions.
A good source replied to my questions…
A good source replied to my questions asap and was very helpful with my purchase
27 de maio de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your wonderful 5-star review⭐️
I am absolutely thrilled to hear that our support team was able to answer your questions quickly and help make your purchase a smooth and enjoyable experience😉
Knowing that we could be of great help to you truly made my day!
We always strive to provide the most reliable and helpful service possible so that our customers can shop with complete peace of mind, and your kind words mean the world to our entire team.
If you ever need any further assistance or have more questions about your future purchases, please do not hesitate to reach out at any time. We are always here for you!
Thank you once again for choosing SNKRDUNK. We hope you absolutely love your new item, and we look forward to serving you again soon!
Absolute Garbage Service – Avoid This App at All Costs
Title: Absolute Garbage Service – Avoid This App at All Costs
Review:
DO NOT BUY from SNKRDUNK. This is one of the worst buying experiences I’ve ever had on a sneaker/card marketplace.
I made two purchases.
Order #72816 arrived with a clear white spot on the card and visible marks on the PSA slab. Their so-called “authentication team” completely missed these obvious defects. When I complained, they shamelessly told me they only check if the slab is real and has no “major” scratches — they don’t actually care about the condition of the card inside. Then they had the audacity to say the defects I received are “within their standards.” Complete joke.
Order #72954 was automatically cancelled by their system because I didn’t reply fast enough. Yet when they ship you a defective item, they take zero responsibility. Classic double standard.
I spent weeks trying to resolve this through customer support. Every single reply was a generic, copy-paste response full of excuses and “policy” nonsense. They kept claiming “management reviewed it” while clearly doing nothing. No accountability, no refund, no compensation, no willingness to fix anything. Just “sorry, this is our policy, go away.”
SNKRDUNK has zero standards. Their authentication is a scam — they pass low-quality items and hide behind weak policies to protect themselves and the sellers. Customer service is useless and robotic. They don’t care about buyers at all.
I will never use this platform again. Wasted time, wasted money, and massive disappointment. If you value your money and want proper quality control, stay far away from SNKRDUNK.
This app deserves zero stars.
13 de maio de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for taking the time to share your feedback.
We appreciate the opportunity to provide clarity regarding your two orders and ensure total transparency about our processes.
Regarding Order #72816 (the PSA-graded card), we strictly authenticate the PSA holder to ensure it is genuine, untampered, and free of severe damage. However, please note that the condition of the card encapsulated inside is entirely subject to the grading criteria of the third-party grading service (PSA). If PSA has evaluated the card and graded it as a PSA 10, we respect and uphold that official grade, even if there are minor manufacturing imperfections. As outlined in our Quality Guidelines, our policy requires us to defer to the grading company's standards for the internal card, meaning we cannot override their judgment or provide compensation for it.
For more details on our standards for graded cards, please refer to our Quality Guidelines:
https://snkrdunk-faqs-en.relationfaq.jp/pages/892?sid=s471bfad3#Item-condition-(For-items-authenticated-by-third-party-authentication-companies):~:text=the%20following%20table.-,Item%20condition%20(For%20items%20authenticated%20by%20third%2Dparty%20authentication%20companies),-For%20items%20that
Regarding Order #72954, please rest assured that the cancellation was not made to avoid responsibility. We have thoroughly reviewed your order history and confirmed that during our authentication process, our expert team discovered a defect on the item. To protect your purchase, we immediately halted the transaction and contacted you to confirm whether you still wanted to proceed or cancel. Because we did not receive a reply by the requested deadline, our system automatically canceled the order to ensure you were not sent a defective item without your consent.
For more details regarding this procedure, please refer to our FAQ:
https://snkrdunk-faqs-en.relationfaq.jp/pages/364?sid=s090aaac7#Issues-Found-During-Inspection:~:text=is%20not%20possible.-,Issues%20Found%20During%20Inspection,-If%20an%20issue
We truly value your feedback and are committed to continually improving our services to ensure our platform remains safe, fair, and transparent for everyone.
All pokemon packs filtered !!!
All pokemon packs filtered !!!! Not a single hit for 120 packs. Wont be buying on this platform again.
22 de abril de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for sharing your feedback.
We would like to clarify the nature of loose pack purchases to ensure there is no misunderstanding regarding how card distribution works.
As noted on our product pages for TCG pack products, there is "No guarantee of rare card distribution due to the nature of pack purchases", as purchasing loose packs does not guarantee a specific hit rate. Because these are individual units, each pack is a completely independent, randomized event.
Our primary responsibility is to ensure the integrity and authenticity of the product. Every pack we ship undergoes a strict inspection process to verify that the factory seal is intact and untampered with. However, as the contents are sealed by the manufacturer, we have no influence over which cards are inside.
For more details, please refer to our Trading Card guideline page: https://snkrdunk-faqs-en.relationfaq.jp/pages/562#Packaged-items
For collectors seeking a guaranteed distribution of rarities, we recommend purchasing factory-sealed boxes, as these are designed by the manufacturer to follow specific 'hit' ratios.
We appreciate your feedback as it helps us remain transparent with our community about the realities of randomized pack purchases.
Ordered a new OP tag box and received…
Ordered a new OP tag box and received an opened box with damaged cards, the box costed $700 and customer service refused to refund and claimed it’s manufacturer’s defect, will never buy from them again.
3 de abril de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for sharing your feedback with us.
Please kindly allow us to clarify our authentication process for this item. In accordance with the manufacturer's original specifications, One Piece Card Game boxes are not sealed with shrink-wrap upon release.
As these items do not have external shrink-wrapping, they are handled under our specific authentication flow for non-shrink-wrapped items. As stated in our Authentication Guidelines, our experts are required to open the box to verify the contents, ensure the correct number of packs are present, and confirm that no tampering has occurred. This process is essential to guarantee the authenticity of the packs inside and to protect our buyers from potential fraud in the marketplace.
You may refer to our official guidelines for more details here:
[SNKRDUNK Quality Guidelines - Items that are not shrink-wrapped]
https://snkrdunk-faqs-en.relationfaq.jp/pages/727
Regarding the condition of the cards, please note that our authentication focuses on the sealed packs. Any manufacturing defects, such as initial scratches or damage to cards inside the sealed packs, are beyond our control and are not covered by our compensation policy.
Please be advised that we maintain these strict processes to ensure the safety and legitimacy of every transaction. Thank you for your understanding.
The best platform SNKRDUNK
SNKRDUNK consistently provide kind and helpful responses to almost all inquiries within one business day. In addition, unlike many other platforms, SNKRDUNK proactively share detailed updates—such as when the seller ships the item and the progress of internal processes—which are exactly the kind of information customers want to know. Among all the TCG-related platforms I’ve used, this has been the best experience.
11 de abril de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your wonderful 5-star rating! We are absolutely thrilled and honored to hear that your experience with SNKRDUNK has been the best among all the TCG platforms you have used!
It brings us immense joy to know that our customer support team's prompt and helpful responses made a positive impression on you. In addition, we (SNKRDUNK) deeply understand that waiting for a purchased item can be an anxious time for collectors. That is exactly why our platform is designed to proactively provide detailed, step-by-step updates—from the moment the seller ships the item to the exact progress of our rigorous authentication process.
We are so glad that this transparency gave you the exact information and peace of mind you needed!
Your feedback is the greatest motivation for our team. We will continue to strive to provide the safest, most reliable, and most communicative platform for all TCG collectors.
Thank you once again for choosing SNKRDUNK. We look forward to welcoming you back for your next TCG purchase soon!
id have to agree all the fees are a tad…
id have to agree all the fees are a tad bit expensive but overall i highly recommend in getting anything authentic here!!! came here not for sneakers but yugioh cards LOL
2 de abril de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for taking the time to leave such a wonderful review and for highly recommending SNKRDUNK! We are absolutely thrilled to hear that you had a great experience purchasing your Yu-Gi-Oh! cards with us! It is always amazing to welcome TCG collectors to our platform (not just for sneakers!).
We also truly appreciate your honest feedback regarding our fees. Please know that our purchase fees go directly toward maintaining our rigorous authentication process, quality assurance, and proper handling. This allows us to ensure that you receive 100% authentic items every single time, giving you complete peace of mind.
However, we take your feedback very seriously and will continue to strive to provide the best possible value and achieve the highest service standards for all our customers.
Thank you once again for choosing SNKRDUNK. We look forward to helping you build your collection even further in the future!
10/10 service.
Had to order for a third time as the first 2 cards were listed as A but after authentication, the smallest nicks were reported by the team and they let me know giving me full refunds. A+ Service.
20 de março de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you very much for your wonderful 5-star review and for your continued trust in us, especially as you've placed your third order.
We are incredibly pleased to hear that you appreciate our commitment to transparency and customer satisfaction, even when issues arise. We always strive to ensure that our product listings are accurate and that any discrepancies, no matter how small, are promptly communicated to our customers, along with full refunds.
It means a lot to us that you recognized this effort and called it 'A+ Service.' We are dedicated to maintaining the highest standards of quality and service, and we look forward to serving you again in the future.
Trustful quick and accurate
20 de março de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your wonderful 5-star rating!
We are absolutely delighted to know that you had a positive experience with us. Your satisfaction is incredibly important to us, and we truly appreciate you taking the time to provide such high praise.
We look forward to welcoming you back again soon!
Authenicate
I couldn't be happier with my experience! One of the standout features was their thorough checking process before the card was sent to me. Knowing that they take extra care to verify the authenticity and condition of the cards provided an incredible sense of confidence in my purchase.
The packaging was also excellent, ensuring that the card arrived in pristine condition. It's evident that SNKRDUNK values their customers and the quality of the products they offer.
I wholeheartedly recommend SNKRDUNK to anyone in the market for trading cards. I will definitely be buying from them again in the future!
3 de março de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your incredible 5-star review!
We are absolutely thrilled to hear how happy you are with your experience✨
We're especially pleased that our thorough checking process before shipping the card provided you with such a strong sense of confidence in your purchase. Ensuring the authenticity and pristine condition of every item is a top priority for us, and your feedback confirms that our efforts are making a difference.
It's also wonderful to know that our meticulous packaging ensured your card arrived in perfect condition. We genuinely value our customers and the quality of the products we offer, and your kind words reaffirm our commitment to these principles.
We truly appreciate your wholehearted recommendation and are delighted to hear that you will definitely be buying from us again in the future. We look forward to serving you again soon and continuing to provide an excellent experience!
Really fast customer service
Very fast customer service. Excellent experience shopping with Snkrdunk!!
5 de março de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your wonderful review💫
We are absolutely thrilled to hear that you experienced very fast customer service and had an excellent shopping experience with Snkrdunk. Providing efficient and enjoyable service is always our top priority, and your kind words truly motivate us💪
We look forward to serving you again soon!
Quick respond for my purchase enquiry
Quick respond for my purchase enquiry, Many thanks SNKRDUNK customer service team.
I strong recommend to use SNKR to purchase PTCG card.
Thanks a lot
4 de março de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your wonderful review and kind words.
We are thrilled to hear that you received a quick response to your purchase inquiry and that you had a positive experience with our customer service team. Your strong recommendation for purchasing PTCG cards on SNKRDUNK means a great deal to us.
We are committed to providing excellent service and support, and we look forward to assisting you with your future purchases.
overall is okay
overall is okay. but it would be good to have the photo and more detail information in the purchased record.
2 de março de 2026
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your valuable feedback.
We're pleased to know that your overall experience was positive. We truly appreciate your excellent suggestion regarding the inclusion of photos and more detailed information in your purchase records.
We completely understand how beneficial this would be for a clearer and more comprehensive overview of your past transactions. We are continuously striving to enhance our service and user experience, and your input is incredibly helpful as we plan future system improvements.
Please be assured that we will carefully consider your suggestion for upcoming updates to ensure an even better experience for all our customers.
Thank you again for sharing your thoughts with us.
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