The worst e-commerce experience possible. Where to start. a website and an app, you cant see your purchases on the website even if you can pay, so you need to download the app to follow up the de... Ver mais
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Bought quite a few sneakers from SNKRDUNK over the last 6-12 months. Prices are easily better if not comparable to other apps/sites. Shipping is 90% of the time fast. The rest decent. But cheap compar... Ver mais
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This company is exceptional! First order with the same item it had an issue which has been resolved immediately. 2nd time ordering with the same item, it went very smooth. No hiccups or whatever. Fast... Ver mais
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Purchased a Japanese exclusive Popmart skullpanda from this site. This site communicates with via email. Despite it taking 13 days to complete which is the average time of shipping from China to US th... Ver mais
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3,9
Bom
231 opiniões
Sem histórico recente de solicitação de opiniões
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I sell on snkr dunk and I love how…
I sell on snkr dunk and I love how responsive their CS team is. Any questions I have they go above and beyond trying to resolve my issues. They also have a great TCG program.
23 de maio de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you very much for using SNKRDUNK for your listings! 🤩
We are glad to hear that our CS team has been providing prompt answers and resolutions for any inquiry or questions 🙌
We are also glad to know our services related to trading card items have been satisfactory.
Thank you for leaving a review and feel free to contact us at any time if you have any questions or suggestions! 🤗 We hope to have the opportunity continuing to be of service in the future as well!
Great shoes
Great shoes, no damaged boxes as double boxed for transit....10 pairs so far and no problems. Keep up the great work guys & gals.
15 de maio de 2025
Opinião espontânea
Resposta da snkrdunk.com
Hello, and thank you for using SNKRDUNK.
As a Japanese company, we take great pride in providing the kind of thoughtful and attentive service that Japan is known for, right down to the packaging.
We’re truly delighted to receive such kind words directly from you.
We hope you’ll choose to shop with SNKRDUNK again in the future if the opportunity arises.
Thank you so much !!!!
Service great
Thanks again! You can trust them to do the right thing! Better then STOCKX
9 de maio de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your review 🥰
We are happy to hear you are satisfied with our service!
We are always available if you have any specific comments or suggestions, so please do not hesitate to reach out at any time 🙌
Thank you again and we hope to be of service again soon!
Super smooth transaction as usual and…
Super smooth transaction as usual and fast delivery
2 de maio de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for leaving a review!
We are glad to hear that you are satisfied with your experience buying on SNKRDUNK! We are also happy to know you are satisfied with the speed of the delivery 🤗
We truly appreciate your continued support and look forward to serving you again soon!
Site has finds but shipping fees are crazy.. just know what your getting into…
Site is great find good prices in some stuff but fees are wayyyy high. Plus shipping together isn’t an option and it doesn’t seem like they do to much for buyer if seller flakes. But anyway they have a really good authentication process. I had a buy cancelled just because there was a tiny snag on plastic like super tiny. I was impressed.. annoyed but very impressed. Great overall. Just know what your getting into before you buy…
12 de maio de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for taking the time to write a review about your experience! 🤗
We are glad to hear you are satisfied with our service overall, especially about the fact you were impressed by our authentication process! We take quality control seriously, even when the issues are small. Rest assured that we always confirm if the buyer wants to continue the transaction when we find that an item was outside our quality standards.
About fees, we understand that they can feel high, but kindly note that this is also due to the fact that we ship internationally from Japan and Singapore. We suggest checking out our FAQ page explaining the fees charged at the time of purchase.
■https://docs.channel.io/snkrdunk-faqs/en/articles/How-much-is-the-usage-fee-per-transaction-f704c963
In addition, rest assured that we are continuously working to strengthen our support in situations where sellers do not follow through.
We appreciate your honest feedback! Thank you again for your review and we hope to be of service again soon ✨
Legit store to buy sneakers
I truly enjoy the service and quality of SNKRDUNK. Their shoes are absolutely legit and their app is easy to navigate and use. I definitely recommend them.
The only reason why I gave them 4 stars is because they are now charging taxes in the United States even though they don't have a physical presence in the country. I don't get why they charge taxes. This has stopped me from buying some shoes.
4 de maio de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for taking time to leave us a positive review! 🤗
We understand your concern about sales tax being applied to all orders to the United States. Kindly be advised that this is due to the country's tax regulations, which now requires that sales taxes are collected for all purchases, regardless of item prices or our physical presence in the country.
We would appreciate it if you could check our FAQ page for more information about this topic:
■ https://docs.channel.io/snkrdunk-faqs/en/articles/How-much-are-customs-duties-and-taxes-eg-GST-ef0ced85
We understand this might be impacting your purchasing decisions. If you have any further questions, please do not hesitate to reach out to our customer support team 💬
We thank you again for your comment and we hope to be able to be of service soon! 👟
Warning for PayPal users — SNKRDUNK lacks responsibility
Be careful if you’re using PayPal with the SNKRDUNK app. This platform takes no responsibility for buyer-side issues. I experienced it myself. Normally, other apps clearly show the currency conversion rate before charging your account — but SNKRDUNK doesn’t. I thought I could review the final price before confirming, but instead, the app instantly charged my PayPal.
When I realized the mistake and tried to cancel, they told me nothing could be done. They just said I had to wait until the seller fails to ship by the deadline — only then can a cancellation happen.
I’ve used many other apps, and they all allow refunds or cancellations for mistakes — but not here. You’re stuck waiting and hoping, and your money is basically held hostage. It honestly feels like gambling — you’re using your own money, but have zero control over what happens next.
Avoid this app. Go with other platforms that actually support their customers.
29 de abril de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for leaving a review about your experience.
Kindly note that, on the SNKRDUNK app, tapping on the "Purchase" button means that you are confirming the purchase and will be charged after tapping said button.
In addition, for "Buy Now" purchases, a confirmation pop-up will also ask you to confirm that "We are unable to accept returns or cancellations after your purchase has been made".
You can confirm the steps for "Buy Now" purchases in our FAQ page:
■ How to buy
https://docs.channel.io/snkrdunk-faqs/en/articles/How-to-buy-from-SNKRDUNK-995b0915
It is also stated on our FAQs that we are not able to accept cancellation requests for reasons such as operational errors, as we also informed you previously during our chat conversation. Kindly check our FAQ page about this topic for more information.
■ Can I cancel my order?
https://docs.channel.io/snkrdunk-faqs/en/articles/Can-I-cancel-my-order-f9fdcc5a
Although we were not able to meet your request for a cancellation because of our established policies, we are always open to further inquiries and provide support for any issue you and all our other customers may encounter.
We appreciate your understanding at this time.
Definitely a legit site
Definitely a legit site. I bought both pokemon and one piece from here and always well packaged and always excited to see it. I just wish the price you pay for box 1 is the same price you pay for box 2.. and 3 and 4... but besides that I always trust them.
19 de abril de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your kind review 🤩 We are glad to hear about your trust in our company!
About the item prices, kindly note that the prices are set by our sellers and may vary depending on market fluctuations, so we are not able to guarantee that items will have the same price.
If you have any specific question, feel free to contact us at any time and we will be happy to provide support! 🤗
We appreciate your understanding and we thank you for your continued support of SNKRDUNK!
Received my Yezzy Zebra with joy!
Received my Yezzy Zebra with joy!
What was disappointing was when I placed and paid for 4, only 1 passed the authentication, 2 was rejected and 1 was “no response from seller”.
27 de abril de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for writing us a review! We truly appreciate you taking time to do so ☺️
About the difficulties you experienced, we understand that such issues may cause disappointment 🙇 Kindly note that since we are a platform that facilitates transactions between individual users, issues such as an item not meeting our standards may happen from time to time. Our goal is to deliver items that meet our strict guideline standards, so this is why we guarantee full compensation should an item not meet our standards.
In addition, we will always be sure to provide support in any of these situations, so feel free to contact us at any time if you happen to be in need of support for any of your future purchases!
We thank you for your continued patronage and we look forward to being of support again! 🤗
SCAMMERS
Ho ordinato una box di OP10 e mi è arrivata con lo scotch tagliato ma impacchettata e con “autentication card”… guarda caso sui 24 pacchetti di figurine all’interno non c’erano altro che C, UC, R…. Neanche una SR normale e meno che meno il PULL GARANTITO dal pull rate… scam totale ! Questi vedono che uno ordina dall’Italia e se ne sbattono
23 de abril de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for leaving us a review.
Kindly allow us to answer in English, as we are not able to answer to inquiries in other languages.
Regarding the item you are reporting about, kindly note that items such as One Piece trading card boxes that are not sealed with shrink wrap will have the adhesive tape that seals them cut at the time of authentication, and the boxes will be opened to confirm the number of packs and contents inside for authentication purposes.
Moreover, it is also written on our guidelines that we do not guarantee pull rates (rarity inclusion ratios) for items that are not shrink-wrapped.
Please check our guidelines about these specific items:
https://docs.channel.io/snkrdunk-faqs/en/articles/Trading-Cards-Quality-Guideline-34b79539#boxed-items%3A-without-shrink-wrap-(one-piece-card-game)
Both points are also stated on the listing page of all such products below their listing pictures. Kindly check the listing page for the item we believe you may be inquiring about for more information:
https://snkrdunk.com/en/trading-cards/382246?slide=right
In addition, we were not able to verify your purchase on our platform, and are not able to confirm the specific detail of the purchase you have made.
You mentioned that you are ordering from Italy, however please note that we are not able to ship items to Italy from either version of the SNKRDUNK app (Japanese and International).
If you have purchased your item through a proxy service, we suggest to inquire directly to the third-party service you may have used to make your purchase.
We thank you for your understanding.
Very happy
Process was easy, fast and the shoes are great! Definitely using SNKRDUNK again!
14 de abril de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for the awesome review! 🔥
We are glad to hear of your positive experience and even happier to hear that you love the shoes! 🥹
We can’t wait to have you back for your next pair. Thank you for your trust and for choosing SNKRDUNK! 💕
We look forward to serving you again! 🙏
Everything from the moment i made my…
Everything from the moment i made my purchase through the SNKRDUNK App till i received my pair of shoes was tip top professional in terms of providing info and keeping me in the loop of the different stages of progress in the shoe delivery update. Commendable Customer Service. Kudos!
4 de abril de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your kind words and thoughtful review! 🥹
We are so thrilled to hear of your positive experience. We always aim to inform users of their transaction's progress, so it truly means a lot to know it made a difference. 💕
Your support and encouragement motivate our team to keep delivering the best service possible. Thanks for making our day ❤️
Kudos right back at you and we hope you enjoy your new kicks! 🔥
Wish shipping was faster but ...
Wish shipping was faster but to make sure my item was authentic it was worth the wait.
10 de abril de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback!
We truly appreciate your patience.
We're glad to hear that the authenticity of your item made the wait worthwhile.
If you have any other questions or need assistance in the future, feel free to reach out!
Resposta da snkrdunk.com
Thank you for your review! We are glad to know you were satisfied with how your transaction proceeded 😊
We hope to be able to provide you with a satisfactory service in the future as well! 🙌
Prompt action
During my vacation in Japan, I visited thier branch in Osaka,but the shoes I was looking for was not available. I emailed thier customer support and got a reply and inform me that the pair is available in thier Tokyo branch which I was also visiting, although it was a little pricey I was able to get my pair in my size.
Thank you for completing my Japan vacation!
12 de abril de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for taking time to leave a review! 🤩
We are glad that you were able to find the item you were looking for in one of our store locations, and we are happy to know that we could provide support in making your Japan trip even more memorable! 🗾
We hope you will enjoy your coveted pair, and we hope to be able to be of service again in the future! 👟
Incompetent platform
Incompetent platform. Cancelling a sale saying just because their authenticator were NOT SURE if the pair is authentic. I mean is it the sellers/buyers fault that your authenticators are lacking knowledge on checking? Atleast have some decency to say the true reason and check thoroughly or get some help from other platform to double check so you can GUARANTEE that it is then authentic and not cancelling just because you are UNSURE, to avoid inconvenience on both parties. Being unsure feels like you are just guessing there the authenticity of every product that you are checking.
4 de abril de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for sharing your concerns.
We understand your frustration, and we sincerely apologize for the inconvenience this has caused.
Please know that our authentication team conducts multiple rounds of checks to ensure the authenticity of each item. However, due to subtle differences that may exist depending on the country of manufacture, there are times when we are unable to confirm authenticity with complete certainty. In such cases, to protect the interests of both buyers and sellers, we may proceed with canceling the transaction.
Please check about our authentication process through the following link:
■Fake vs. Real Sneakers: How SNKRDUNK Legit Checks if Sneakers Are Authentic
https://snkrdunk.com/en/magazine/2024/05/21/fake-vs-real-sneakers-how-snkrdunk-legit-checks-if-sneakers-are-authentic/?slide=right
We want to assure you that if we are unable to authenticate an item, we will cover the return shipping cost and refund the shipping fee the seller initially paid.
For reasons related to technical confidentiality, we are unable to provide specific details regarding the decision-making process. However, we are committed to improving our authentication methods and providing better service in the future.
Thank you for bringing this matter to our attention.
Once again, we apologize for the inconvenience caused.
Bought a handful of singles over 3…
Bought a handful of singles over 3 orders and all orders were handled very well. Some sellers take longer to ship for verification but ultimately every item was received in a very timely manner. Quality of cards and the shipping protection is excellent.
20 de março de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for your kind feedback!
We're thrilled to hear that you were satisfied with your orders and the quality of the items you received. We truly appreciate your patience during the verification process and are happy to know that the shipping protection met your expectations.
We look forward to serving you again in the future!
Brick by Brick
Shoes are fabulous. Definitely a grail in anyone's collection, well worthy of paying a little extra if you had to buy aftermarket.
17 de março de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback and glad to hear you love the shoes!
They’re definitely a must-have for any collection.
Enjoy your kicks! 🔥
Very fast delivery and items are well…
Very fast delivery and items are well protected ! Appreciate the help a lot !
29 de março de 2025
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your feedback and glad to hear that!
Thanks for your support—enjoy your items! 🙌🚀
Resposta da snkrdunk.com
Thank you for your feedback!
We're glad you find the app easy to use and appreciate the authenticity of our items! 😊
If you have any questions in the future, please do not hesitate to contact us at any time!
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