It was for a special order for brother who was in ill health. His favourite cheese. His appetite had returned and wanted him to have nice things around him. Snowdonia Cheese Co was excellent in gettin... Ver mais
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Leia as opiniões dos outros
I,ve already sent numerous beautiful hampers for presents from Snowdonia Cheese Company as the cheeses are exceptional. The wide range of cheeses are first class and the additional products excellent.... Ver mais
I received a gift of Snowdoniacheese at Christmas I was blown away as the cheeses were exceptionall Since then I have purchased directly online and I have never been disappointed. As I previousl... Ver mais
Ordered a Christmas hamper on 2nd December for delivery on 22nd December. Had multiple messages from DHL - saying couldn’t deliver. Tried to contact them and Snowdonia Cheese multiple times over 3 d... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Snowdonia Cheese Company expertly crafts luxury cheeses and chutneys using the finest natural ingredients for incredible flavour.
Informações de contacto
Unit 14, Cefndy Road Employment Park, Cefndy Road, LL18 2HJ, Rhyl, Reino Unido
- 01745 357 071
- info@snowdonia-cheese.co.uk
- snowdoniacheese.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quality cheese and gift boxes
Quality cheese and gift boxes, easy to order and on time delivery.

Resposta da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.
The Rockstar cheese is sublime
The Rockstar cheese is sublime. A tangy flavour with an ooh so smooth texture. Will definitely be ordering more of that flavour. Black Bomber has long been a favourite.

Resposta da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.
Very good and efficient service…
Very good and efficient service from.ordering to receiving thank you .

Resposta da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.
Delivery made today in 34 degrees
Delivery made today in 34 degrees, DHL did not knock or ring the doorbell, checked on delivery time at 6.00 found delivery on front step in direct sun.
Cheese was soft , wax melted the only ice block was a polythene bag which was completely melyed, the insulation was bubble wrap, so cheese completely ruined. With the current temperature certainly a complete lack of insulation and cooling blocks, might have not saved the situation, but certainly didn’t help. We do have a cupboard in the porch that it could have been left in. Maybe DHL not the best choice of carrier. Waiting on response
UPDATE. a new replacement sent, received safely in to me directly, driver did try to hand over a box of gravel in error, admitted he had delivered the previous one showed him the cupboard by the front door, said it was locked, demonstrated it wasn’t just a bolt and got him to read the information on the box. He did apologise. Maybe reconsider your carriers or maybe we were unlucky. Positive the cheese was lovely and thank you for the replacement.

Resposta da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.
Issue regarding delivery by DHL overcome
It would seem that many of the negative reviews are actually down to delivery and DHL. I ordered our normal cheese selection and this was promptly dispatched. DHL lost parcel. Snowdonia Cheese customer support was superb (Thanks Dan). New order dispatched overnight. Not only excellent cheese but backed up by excellent customer service

Resposta da Snowdonia Cheese Co.
Wedding Cheese Cake
Ordered a wedding cheese cake for my son, prompt delivery. The cheeses were perfect and did their job...soak up alcohol !!! They tasted lovely particularly the truffle cheese. Thank you

Resposta da Snowdonia Cheese Co.
my son brought me a hamper full of your…
my son brought me a hamper full of your cheese an chutneys enjoyed them all so much i ordered more an will be returning for more later

Resposta da Snowdonia Cheese Co.
Great selection of cheese
Great selection of cheese, chutney and crackers. Love the new Purple Vale. Good delivery. Love the loyalty scheme that allows you to quickly get free cheeses or other items.

Resposta da Snowdonia Cheese Co.
Excellent service!!!
Ordered one day and arrived the following day. By the way, BEST CHEESE EVER. Personal preference, RED DEVIL.
Would give 5 * plus, excellent service and gorgeous flavoured cheeses.

Resposta da Snowdonia Cheese Co.
Cannot leave zero stars.
Cannot leave zero stars.
Having had Snowdonia Cheeses as our wedding cheese/cake after enjoying them for years I thought it would be a nice idea to order several assorted cheeses for my dad’s 70th birthday celebration, and selected named day delivery for the extra fee.
I returned home on my lunchbreak on the names day expecting to see, as promised in two of the FAQ’s on the website, a box of tasty cheeses, safely packaged away from the heat in cold packs. Instead, Royal Mail had thoughtfully left a card saying they’d try again tomorrow and had returned the package to their (not refrigerated) warehouse. On contacting Snowdonia they said they would redeliver new cheese to compensate for the loss. As we were going away for the weekend they also confirmed they would send the replacement package to the address of the celebrations. However, the cheese went on a big five day round trip to my house with the original address, sat in the warehouse over the weekend, was redirected when Royal Mail cottoned on to the fact that although the street address had been changed, the postcode had not. This was finally allegedly delivered, not to me, but by the Royal Mail photo, to some randoms in a van (not even in the property!) at the temporary address we had left two days prior. After which the customer service department have apparently processed a refund that has not showed up despite it now being well over the ten working days quoted. I hope that cheese didn’t get eaten after being in June heat integrated! Awful customer service and it’s put me off buying from them again.

Resposta da Snowdonia Cheese Co.
I ordered a gift box for fathers day
I ordered a gift box for fathers day. Unfortunately DHL sent the package to the wrong address. As soon as I reported this to Snowdonia Cheese Company they arranged for a replacement to be sent out.
The original item was delivered badly damaged which they're now investigating. However I can not praise their customer service enough Dan went above and beyond and I really appreciate. I've now got the replacement in perfect condition. And they're communication throughout was fantastic.

Resposta da Snowdonia Cheese Co.
Extra special gift
Excellent service , ordered one day next day delivered . Lovely packaged , was for a couple special birthday . Was pleased with the cheeses and chutneys and the little extra s . Great idea for people that have everything .

Resposta da Snowdonia Cheese Co.
Cheese and pickles
The order came before due and was well packed. Delivery service is good.

Resposta da Snowdonia Cheese Co.
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