Snowdonia Cheese Co. Opiniões 

296
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It was for a special order for brother who was in ill health. His favourite cheese. His appetite had returned and wanted him to have nice things around him. Snowdonia Cheese Co was excellent in gettin... Ver mais

Classificada 5 em 5 estrelas

I,ve already sent numerous beautiful hampers for presents from Snowdonia Cheese Company as the cheeses are exceptional. The wide range of cheeses are first class and the additional products excellent.... Ver mais

Classificada 5 em 5 estrelas

I received a gift of Snowdoniacheese at Christmas I was blown away as the cheeses were exceptionall Since then I have purchased directly online and I have never been disappointed. As I previousl... Ver mais

Classificada 1 em 5 estrelas

Ordered a Christmas hamper on 2nd December for delivery on 22nd December. Had multiple messages from DHL - saying couldn’t deliver. Tried to contact them and Snowdonia Cheese multiple times over 3 d... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Produção de queijos

Escrito pela empresa

Snowdonia Cheese Company expertly crafts luxury cheeses and chutneys using the finest natural ingredients for incredible flavour.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

296 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 85% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(296)

166 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Quality cheese and gift boxes

Quality cheese and gift boxes, easy to order and on time delivery.

27 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you very much, we are pleased to see we are meeting our expected standards. Thank you so much for the review.

Classificada 5 em 5 estrelas

The Rockstar cheese is sublime

The Rockstar cheese is sublime. A tangy flavour with an ooh so smooth texture. Will definitely be ordering more of that flavour. Black Bomber has long been a favourite.

27 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you Robert, I am pleased to see that you are such a fan of our Rock Star and our Black Bomber. Hopefully you find more favourites soon :)

Classificada 5 em 5 estrelas

It was loved by my daughter

It was loved by my daughter

27 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

I am very pleased to see that your daughter was happy with our products. I hope you choose to use us again for your next gift-giving occasion :)

Classificada 5 em 5 estrelas

Very good and efficient service…



Very good and efficient service from.ordering to receiving thank you .

2 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you very much for taking the time to leave this review. We hope to see you again in the not too distant future.

Classificada 5 em 5 estrelas

The best cheeses

The best cheeses. My all time favourite now.

2 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you so much! We are so pleased to see that we are now your favourite.

Classificada 5 em 5 estrelas

Delivery made today in 34 degrees

Delivery made today in 34 degrees, DHL did not knock or ring the doorbell, checked on delivery time at 6.00 found delivery on front step in direct sun.
Cheese was soft , wax melted the only ice block was a polythene bag which was completely melyed, the insulation was bubble wrap, so cheese completely ruined. With the current temperature certainly a complete lack of insulation and cooling blocks, might have not saved the situation, but certainly didn’t help. We do have a cupboard in the porch that it could have been left in. Maybe DHL not the best choice of carrier. Waiting on response
UPDATE. a new replacement sent, received safely in to me directly, driver did try to hand over a box of gravel in error, admitted he had delivered the previous one showed him the cupboard by the front door, said it was locked, demonstrated it wasn’t just a bolt and got him to read the information on the box. He did apologise. Maybe reconsider your carriers or maybe we were unlucky. Positive the cheese was lovely and thank you for the replacement.

10 de julho de 2026
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

I am very sorry to learn of this matter. If you have not already done so, please give us a call or get in touch via email and we will do all we can to assist.

Classificada 5 em 5 estrelas

Delicious cheese

Delicious cheese, easy ordering and rapid delivery

2 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

We are so pleased to see that you had a good experience with us. Thank you so much for taking the time to leave a review.

Classificada 5 em 5 estrelas

Always excellent

Always excellent - best cheese ever!

2 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you Susan, this is brilliant to hear!

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service - arrived as scheduled.
Lovely cheese hamper

1 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thanks Peter, I am pleased to see all arrived in good time and in good condition. We hope to see you again before too long.

Classificada 5 em 5 estrelas

Sent as a gift to a friend

Sent as a gift to a friend. They were thrilled!

1 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

We are so pleased to see that your friend was happy with the gift. Thank you for taking the time to leave this review.

Classificada 5 em 5 estrelas

Issue regarding delivery by DHL overcome

It would seem that many of the negative reviews are actually down to delivery and DHL. I ordered our normal cheese selection and this was promptly dispatched. DHL lost parcel. Snowdonia Cheese customer support was superb (Thanks Dan). New order dispatched overnight. Not only excellent cheese but backed up by excellent customer service

8 de julho de 2026
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you very much for taking the time to leave this review, especially following the frustration you must have felt. While we regret that the courier may have let you down, we are very pleased to see that we were able to rectify the matter for you, and that you were pleased with the redelivery. Once again, thank you so much for your understanding and patience during what must have been a frustrating matter. This really is appreciated.

Classificada 5 em 5 estrelas

Wedding Cheese Cake

Ordered a wedding cheese cake for my son, prompt delivery. The cheeses were perfect and did their job...soak up alcohol !!! They tasted lovely particularly the truffle cheese. Thank you

4 de julho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you Clare, we are so pleased to see we were able to provide a contribution to a special day.

Classificada 5 em 5 estrelas

my son brought me a hamper full of your…

my son brought me a hamper full of your cheese an chutneys enjoyed them all so much i ordered more an will be returning for more later

30 de junho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

We are pleased to see both you and your son are such fans. We can't wait to see you again soon.

Classificada 5 em 5 estrelas

Great selection of cheese

Great selection of cheese, chutney and crackers. Love the new Purple Vale. Good delivery. Love the loyalty scheme that allows you to quickly get free cheeses or other items.

30 de junho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you very much for the review. We are very pleased to see that you are a fan of our Purple Vale and our loyalty scheme. Thanks again!

Classificada 5 em 5 estrelas

Excellent service!!!

Ordered one day and arrived the following day. By the way, BEST CHEESE EVER. Personal preference, RED DEVIL.
Would give 5 * plus, excellent service and gorgeous flavoured cheeses.

30 de junho de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you Patrick, we are thrilled to see that you are such a fan, of our Red Devil especially. We are pleased to see the delivery was swift, and we can't wait to repeat the service in the future.

Classificada 1 em 5 estrelas

Cannot leave zero stars.

Cannot leave zero stars.

Having had Snowdonia Cheeses as our wedding cheese/cake after enjoying them for years I thought it would be a nice idea to order several assorted cheeses for my dad’s 70th birthday celebration, and selected named day delivery for the extra fee.

I returned home on my lunchbreak on the names day expecting to see, as promised in two of the FAQ’s on the website, a box of tasty cheeses, safely packaged away from the heat in cold packs. Instead, Royal Mail had thoughtfully left a card saying they’d try again tomorrow and had returned the package to their (not refrigerated) warehouse. On contacting Snowdonia they said they would redeliver new cheese to compensate for the loss. As we were going away for the weekend they also confirmed they would send the replacement package to the address of the celebrations. However, the cheese went on a big five day round trip to my house with the original address, sat in the warehouse over the weekend, was redirected when Royal Mail cottoned on to the fact that although the street address had been changed, the postcode had not. This was finally allegedly delivered, not to me, but by the Royal Mail photo, to some randoms in a van (not even in the property!) at the temporary address we had left two days prior. After which the customer service department have apparently processed a refund that has not showed up despite it now being well over the ten working days quoted. I hope that cheese didn’t get eaten after being in June heat integrated! Awful customer service and it’s put me off buying from them again.

5 de junho de 2026
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you for taking the time to leave your feedback. We are genuinely sorry that your experience did not meet either your expectations or our own.
We fully appreciate how disappointing it must have been for your order to arrive later than the nominated delivery date, particularly as it was for your dad's 70th birthday celebration. As soon as we were made aware of the delay, we arranged a replacement shipment at no cost.
Unfortunately, despite amending the delivery address, the order contained two different postcodes, which resulted in the replacement being incorrectly routed within the Royal Mail network. We completely understand how frustrating this was.
With regard to your refund, we can confirm that a full refund of £35.00 was processed back to the original payment card on 9th June, and an automated refund confirmation was sent to the email address used to place the order. As the order was paid for by a different individual, it may be worth checking with the cardholder if the refund has not yet been identified.
Whilst we appreciate this does not undo the disappointment caused, we did everything we reasonably could to put matters right by arranging a replacement and issuing a full refund. We are sorry that, on this occasion, the service you received fell below the standards we strive to deliver and hope you might consider giving us another opportunity in the future.

Classificada 5 em 5 estrelas

I ordered a gift box for fathers day

I ordered a gift box for fathers day. Unfortunately DHL sent the package to the wrong address. As soon as I reported this to Snowdonia Cheese Company they arranged for a replacement to be sent out.

The original item was delivered badly damaged which they're now investigating. However I can not praise their customer service enough Dan went above and beyond and I really appreciate. I've now got the replacement in perfect condition. And they're communication throughout was fantastic.

17 de junho de 2026
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you very much for the kind words, this really is appreciated. While I am sorry to learn of the initial issue, I am pleased to see all was resolved to a satisfactory level. Thank you again!

Classificada 5 em 5 estrelas

Extra special gift

Excellent service , ordered one day next day delivered . Lovely packaged , was for a couple special birthday . Was pleased with the cheeses and chutneys and the little extra s . Great idea for people that have everything .

13 de junho de 2026
Opinião espontânea
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you very much for taking the time to leave this review. It is greatly appreciated, and we hope you continue to use us going forward.

Classificada 5 em 5 estrelas

Cheese and pickles

The order came before due and was well packed. Delivery service is good.

26 de maio de 2026
logótipo da Snowdonia Cheese Co.

Resposta da Snowdonia Cheese Co.

Thank you for your review, we hope the earlier than expected delivery was not too inconvenient, and we are pleased to see the delivery service was of a high standard.

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