Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... Ver mais
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Leia as opiniões dos outros
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Ver mais
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I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... Ver mais
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Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de Alimentos e Bebidas
- Distribuidor de bebidas
- Produção de produtos alimentares
- Loja de equipamento para restaurantes
- Armazém
Escrito pela empresa
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Informações de contacto
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Reino Unido
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,5
Excelente
202 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really like the snowshock no Glycerol…
Really like the snowshock no Glycerol syrup but unfortunately on my first order they sent out the wrong flavour. I did email to let them know but never heard back. Hopefully future orders will be correct.
10 de março de 2026
Resposta da SnowShock
Good Morning T Green,
Sorry to hear this! I have checked the system & asked the sales team to check for any report of this and we cannot see your email. We would love to rectify this for you. Please call 0330 053 6132 and give reference TRUST JOE.
I was pleasantly astonished by how…
I was pleasantly astonished by how tasty my meal was, and I am sure to order from here again soon.
24 de dezembro de 2025
Opinião espontânea
Superb service and perfect right…
Superb service and perfect right guidance,, Competitively priced goods and quick delivery.
Happy with everything from start to finish ❤️❤️❤️
2 de maio de 2025
Opinião espontânea
Resposta da SnowShock
Thank you Isabel, we are so please to receive your comments. Have a great day, happy slushing!
Yet again fantastic service from Alan
Yet again fantastic service from Alan.
It was time to get the machine out again & Alan was great in advising on how best to ready the machine for the sun season. Had a few issues with leakage which Alan quickly diagnosed and sent out next day some seals and motor that was needed.
Exceptional service when needed!
Thanks Alan
3 de abril de 2025
Opinião espontânea
Resposta da SnowShock
Hey, thanks. It's great to hear one of our exceptional staff giving exceptional service. We're here for you should you need us anytime, have a great day :-)
Excellent service
Excellent service. Fixed the machine right on time and friendly staff
24 de março de 2025
Opinião espontânea
Resposta da SnowShock
Wonderful, we're happy to help anytime.
Excellent service
Excellent service picked up repaired and re delivered within 4 days full costings provided no hidden extras fabulous service thanks for the swift support
20 de março de 2025
Opinião espontânea
Resposta da SnowShock
Great, we are so happy you could rate our service so highly, we appreciate the feedback.
Resposta da SnowShock
Love it! Thank you.
Alan @ Snowshock been brilliant past…
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now it’s working perfectly so thank you very much Alan.
11 de março de 2025
Opinião espontânea
Resposta da SnowShock
Thats great news! Anytime we can be of help, you know where we are.
First Class Company
Have dealt with this Company for a while and the service has always been first class. Recently had a problem and Alan dealt with this quickly and efficiently. Thank you.
6 de fevereiro de 2025
Opinião espontânea
Resposta da SnowShock
Hey, thanks for the review, you make us feel so proud.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise, and I will definitely be ordering from here again in the future.
Absolutely lovely... Would’ve got five stars if they came with a pouring nozzle & measurer
1 de outubro de 2024
Opinião espontânea
Resposta da SnowShock
Thanks very much.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise,
and I will definitely be ordering from here again in the future.
2 de setembro de 2024
Opinião espontânea
Great product and excellent service!
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos and phone support for machine issues. In 15 years, we've had just one late delivery, which was the courier's fault. I highly recommend Snow Shock.
30 de junho de 2024
Opinião espontânea
Resposta da SnowShock
Thank you so much for your kind comments, we're looking forward to 15 more years with you.
Buy from elsewhere!
Don't bother wasting your time and effort. Very rude employees and don't know what they are doing. Don't buy Snowshock products. There are better brands with better quality out there. You'll regret it.
7 de junho de 2024
Opinião espontânea
Resposta da SnowShock
Thank you for your review. Although it's quite scathing, we appreciate all feedback. Clearly something has gone wrong, and we would like to understand how we can regain your respect. The experience you described doesn't align with our standards. Unfortunately, we couldn't find your details in our system, and none of our team members recall any recent disputes. Please email us at enquiries@snowshock.co.uk with more information about your issue, and we'll prioritise finding a suitable solution.
Tasty slush and the coffee was superb
Tasty slush and the coffee was superb, I thoroughly enjoyed the refreshing drink and the rich, flavorful coffee at this place.
1 de outubro de 2023
Opinião espontânea
Prompt delivery
Prompt delivery, good products only downside was I found the website rather annoying and time consuming to place the order. Kept going to the trolley after each item ordered, then had to navigate back to select the next item.
4 de setembro de 2023
Resposta da SnowShock
Thanks for the feedback Ian. If for example you are ordering syrups - click on veiw all - from that page select the qty of the flavour you want - add to basket. The basket will open a side window but you can close it and carry on. Hope this helps, have a great day.
Resposta da SnowShock
Thank you, your feedbacks important.
Excellent customer service & product
Always excellent customer service and high quality products. I purchased a refurb machine and it is excellent, syrups are great flavoured too. Would definitely recommend!
16 de agosto de 2023
Resposta da SnowShock
We are so glad to hear this. Anything you need, we are here for you.
Great product and amazing service and…
Great product and amazing service and customer service.
I will use no one else
16 de agosto de 2023
Resposta da SnowShock
Thanks Aaron, you've set us up for a great day!
Fast delivery great service
20 de agosto de 2023
Resposta da SnowShock
Thanks for taking the time to place a review, we love to hear your comments.
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