Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Snug has been a great tool. It has made applying for houses simple, with a clear step by step process starting from the very first step which is creating your application. Seeing the progress of... Ver mais

Classificada 5 em 5 estrelas

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My girlfriend and I were sceptical at first. Another rental lease agreement app and more information to fill out. However this was the best decision of our lives. We were told the rental market here w... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de arrendamento

Escrito pela empresa

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

235 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Awful website

Awful website. If you don't fit their neat little boxes for previous living history and income, then it's basically useless. It has prevented me from applying for a property I'm interested in, unless I enter two year's worth of where I've stayed during my extended travels - every AirBnB, campsite, etc. And for some places (eg housesitting) there is no available category.

Ask your agent if you can use 2apply.com.au or realestate.com.au instead.

22 de junho de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Hi Peter, sorry to hear about your experience with Snug. Our mission is to streamline the rental application process and we try to remove unnecessary information as well post contextual questions and use faster pre-fill. We welcome product feedback via our support channel and we'll continue to optimise the renter experience. Thank you, Snug Team.

Classificada 4 em 5 estrelas

Our experience with Snug has been efficient and informative, but needs smoother workflow

Our experience with Snug has been generally positive. We were fortunate to be selected by our preferred property manager, and the application process through Snug was informative and detailed and more so than what we found through TenantApp. Personally, I still prefer applying directly via realestate.com.au or domain.com.au, but Snug has proven to be a helpful platform overall.

The reason for the 4-star rating, rather than 5, is due to some technical issues we encountered. There were instances where previously uploaded documents were removed or went missing from our account, even though there were no changes on our end. This caused delays, as our leasing agent had to ask us to resubmit and reapply, which added unnecessary time and effort on our part. It was also unclear at times whether we had been shortlisted for a property, which added to the uncertainty.

That said, we do appreciate the usefulness of the Snug Match Score feature and it gave us helpful insights into our application strength and where we stood among other applicants.

Overall, kudos to the Snug team for developing a helpful tool that assists both renters and property managers. With a few improvements to the technical side, it could be an even better experience.

2 de junho de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Thanks so much for your thoughtful feedback, Ana! We're glad Snug was helpful overall, and we've noted the technical issues you raised — we're working to improve the experience and really appreciate your insights.

Classificada 5 em 5 estrelas

Highly Efficient and User-Friendly Platform

I was pleasantly surprised by the service – even though I wasn’t familiar with the platform beforehand, the entire process was user-friendly, efficient, and very well-organized. The website is intuitive and easy to navigate, and the communication with the rental company was excellent – transparent, reliable, and efficient.

29 de maio de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Hi Mayan, thanks for taking the time to share your positive experience on Snug.

Classificada 5 em 5 estrelas

Fantastic, Easy to use and very helpful!

Snug is a great service to manage and find properties to rent your local area, I moved from the UK to Sydney and managed to find a home in under 3 weeks of being here through Snug.

It monitors all your activity and property interests fantastically and it is easy to track any applications you have started or submitted.

They also send you property recommendations that suit what you are looking for based off what you have previously viewed and then once you have applied they send helpful tips through the process to help you with your move.

I would highly recommend to anyone looking for a new home.

28 de maio de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Thanks for the positive review, Chris! We're so pleased to see you enjoyed your experience on Snug. Enjoy your new home!

Classificada 5 em 5 estrelas

Made it incredibly simple and…

Made it incredibly simple and straightforward to apply for properties. Would highly recommend

20 de maio de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Thanks for the positive review, Charli! We're so pleased to see you enjoyed your experience on Snug.

Classificada 5 em 5 estrelas

Great services

Great services

1 de maio de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Hi Twalker, thanks for taking the time to share your positive experience on Snug!

Classificada 4 em 5 estrelas

Experience using Snug App !

Great experience but some functionality within the app needed improvements !

3 de maio de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Hi Valen, thank you for sharing this insightful feedback with us. We're on a mission to make renting easier and we're continually using renter feedback to optimise their experience on Snug.

Classificada 5 em 5 estrelas

All I can say about this app the best…

All I can say about this app the best app ever , easy and simple to use, I recommend this app the most popular app ever here .....

22 de abril de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Thank you so much Siosiua! We're glad you’re loving the app.

Classificada 1 em 5 estrelas

Snug itself is rediculous

Snug itself is rediculous, why would anyone want to see houses they didn't get from 4 years earlier please delete . Also why would anyone want the unsuccessful rentals to be front and centre every time they log in ? Should atleast have a delete option and should be very easy to update email address also.

1 de abril de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Hi SB, thank you for taking the time to share your feedback. We're on a mission to make renting easier and we're continually using renter feedback to optimise their experience on Snug. We will pass this onto our product team. Please feel free to reach out to our support team if we can help further at this stage. Thank you, Snug Team.

Classificada 1 em 5 estrelas

It's awful and very dodgy

It's awful. Save everyone a headache and use 2Apply. It's terrible to use, clunky, full of errors, and poorly put together. Also it's extremely dodgy, constantly trying to sell you crap that you have to actively opt out of and untick boxes otherwise you get signed up to telemarketing and having your data sold. The match score also goes up if you offer more rent, which is borderline illegal.

16 de março de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Hi Michael, sorry to hear about your experience with Snug. Our mission is to streamline the rental application process and we try to remove unnecessary information as well post contextual questions and use faster pre-fill. We welcome product feedback via our support channel and we'll continue to optimise the renter experience. Thanks for taking the time to let us know.

Classificada 4 em 5 estrelas

Winner of $25 weekly prize!

It took a little while to get the uploads right, but once applied, the real estate had literally everything they needed to process my application within 24 hours! It was a seamless process that ended in a big win for me! I got my favourite place and am looking forward to calling it home 🥰

14 de março de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Hi Michelle, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Classificada 4 em 5 estrelas

The application process went smoothly

The application process went smoothly, and I believe the system works well. However, I found the form to be quite lengthy and detailed. It would be great if the process could be streamlined a bit to make it quicker and easier to complete. Overall, I appreciate the thoroughness, but a more user-friendly experience would be beneficial.

14 de março de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Thanks for the positive review! We're so pleased to see you enjoyed your experience on Snug. Our mission is to streamline the rental application process and we try to remove unnecessary information as well post contextual questions and use faster pre-fill. We welcome product feedback via our support channel and we'll continue to optimise the renter experience.

Classificada 5 em 5 estrelas

Very easy to add details and join…

Very easy to add details and join applications. Takes away the stress of having to do an application every single time we apply for a house.

30 de janeiro de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Thanks for the positive review, Michelle! We're so pleased to see you enjoyed your experience on Snug.

Classificada 5 em 5 estrelas

Easy format for filling

Easy format for filling. Regular updates when someone completes a referral check. Makes it so much simple to keep track.

16 de janeiro de 2025
Opinião espontânea
logótipo da Snug.com

Resposta da Snug.com

Hi Fatema, glad you found it easy to use! Thanks for your feedback.

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