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Sofaway Opiniões 153

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TrustScore: 4.5 em 5

4,5

Loja de sofás
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very nice delivery, helped me to install the sofa at its best condition, even leave my shoes cabinet up just to get in, amazing service! Thanks so much!

Classificada 5 em 5 estrelas

The delivery men went out their way bless them because it had to be delivered upstairs took them ages, but they’ve done it. What an amazing service. And say no more about the sofa OMG it’s beautiful.... Ver mais

Classificada 5 em 5 estrelas

Excellent service. Ordered my sofa on Tuesday evening and was delivered on Thursday. We love in the a remote area of Scotland. 8 hours away from the supplier, needing a ferry. This didn't put them off... Ver mais

Classificada 2 em 5 estrelas

where do we start... the ordering process was ok..ish, the texts and phone calls that followed were slightly entertaining! after failed attempt at delivery on the first try, the second was eventful... Ver mais

Informações sobre a empresa

  1. Loja de sofás

Escrito pela empresa

We are a direct manufacturer and importer of premium-quality sofas. No middlemen, no extra costs — our products come straight from our warehouse to your home. This means you get stylish, durable, and comfortable sofas at truly unbeatable prices. With a focus on quality craftsmanship and customer satisfaction, we ensure every piece meets high standards before it reaches you. Enjoy great value, fast delivery, and excellent service from a team that genuinely cares about your home comfort.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

153 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 1 em 5 estrelas

And the sofa has finally arrived

And the sofa has finally arrived. Diff dimensions, diff legs, not the sofa we ordered. The colour is the same - well done on that front! Very uncomfy. Let’s see what the customer service is like now…will be ringing in the morning….

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very nice delivery

Very nice delivery, helped me to install the sofa at its best condition, even leave my shoes cabinet up just to get in, amazing service! Thanks so much!

8 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The delivery men went out their way…

The delivery men went out their way bless them because it had to be delivered upstairs took them ages, but they’ve done it. What an amazing service. And say no more about the sofa OMG it’s beautiful. I can’t believe I paid that little amount for a beautiful sofa like this. It’s unreal. I had the navy oxford in velvet

28 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Fantastic service, very speedy delivery! Great delivery guys, helpful and courteous! We love our new sofa!

28 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Clearly a scam

12 de março de 2026
Opinião espontânea
logótipo da Sofaway

Resposta da Sofaway

Hi,

we are unable to find any order or customer record that matches your name. and we requested for Order information which is not provided to us,

If this review was left in error or relates to another business, we would appreciate if you could update it accordingly.

Classificada 1 em 5 estrelas

I brought my sofa from this company…

I brought my sofa from this company they are absolutely unprofessional and very disorganised if you’re looking for quality I would suggest you don’t waste your time and money as you’ll surely be disappointed. They delivered several sofas yet the last one they finally gave me collapsed and instead of them compensating me with a replacement free of charge I was being asked to purchase another one at a reduced price clearly after they knew it was a manufacturer error avoid them at all cost as you’ll definitely regret wasting your money and time.

1 de dezembro de 2025
Opinião espontânea
logótipo da Sofaway

Resposta da Sofaway

We’re sorry to hear that you’re still unhappy, and we’d like to clarify the full situation for transparency.

When your sofa was first delivered in 2024, you raised concerns about the colour. However, the item delivered matched the exact colour you selected when placing your order. As a gesture of goodwill, we still offered a replacement. Upon the second delivery, the same concern was raised again, and once more, we arranged another replacement to ensure your satisfaction. On the third delivery, you confirmed that you were happy with the sofa.

After approximately one year of use, you contacted us regarding an issue with one seat cushion. Even though this was well outside our standard 30-day return/refund policy, we offered to replace the affected cushion to resolve the issue promptly.

Unfortunately, a full refund is not possible after this period, as per our policy. Despite this, we have remained willing to assist and even offered further support. We have attempted to contact you to arrange the replacement, but have not received a response.

We remain committed to resolving this matter and are more than happy to proceed with the cushion replacement. Please get in touch with us so we can assist you further.

Classificada 5 em 5 estrelas

The sofa looks nice and fits well in…

The sofa looks nice and fits well in the room. It’s comfortable for everyday use and feels practical. The design is simple and works easily with the rest of the furniture. Overall, I’m happy with it and it suits my space well.

24 de janeiro de 2026
Opinião espontânea

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