Excellent service. Sales person Ethan was polite, patient and did not press for sale. We got enough time with very thoughtful and engaging discussion to finalise our order.
A empresa respondeu
Localização
Alterar localizaçãoUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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Leia as opiniões dos outros
Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy s... Ver mais
A empresa respondeu
Felt a bit rushed, felt sales person was eager for a sale,was only asked did I have any questions after agreement was signed but must add he was polite,can understand eager for sale in the present cli... Ver mais
A empresa respondeu
Great service and experience in the store. Storm was welcoming from the start. Once we told her what we were looking for, she was very knowledgeable and directed us to the sofa that we actually ended... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- Acessórios para móveis
- Loja de móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de estofos
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, Reino Unido
4,8
Excelente
2 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Efficient
Efficient, helpful and professional - answered all questions and offered some good advice.
5 de abril de 2025
Resposta da Sofology - Cambridge
Thank you for awarding us 5 stars Vincent
Great sales experience
Matthew was very helpful and it was a great in-store service.
6 de abril de 2025
Resposta da Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this and we will pass this along to Matthew!
Lovely experience
Lovely experience with knowledgeable and relaxed customer service! Looking forward to getting our new sofa.
5 de abril de 2025
Resposta da Sofology - Cambridge
Thank you for awarding us 5 stars Ray!
Kahn went above and beyond
Kahn went above and beyond, very patient knowledgeable and not pushy at all. Thank you!
2 de abril de 2025
Resposta da Sofology - Cambridge
Thank you for sharing Peter we are pleased that your visit to the store was a positive one.
Very helpful staff
29 de março de 2025
Resposta da Sofology - Cambridge
Thank you for awarding us 5 stars Gary :-)
Wow!
Very helpful, were shown lot's of option's on couches and I bought the one I fell inlove with. Very reasonable prices, great informative, pleasant staff. The trip to Sofology made my day.
28 de março de 2025
Resposta da Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The team in Cambridge were great
The team in Cambridge were great!
Great customer service and talked us through the whole process and purchase.
Thank you to Ethan, Mat and Ryan.
22 de março de 2025
Resposta da Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Professional,polite
Professional,polite, attentive & knew what we were looking for and he found it for us.
25 de março de 2025
Resposta da Sofology - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Beautiful sofas
Beautiful sofas. Excellent service, very knowledgeable employee and smooth process.
23 de março de 2025
Resposta da Sofology - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Spot on customer service!!
Matthew from the Cambridge branch was excellent, he wasn’t your typical pushy sales rep, and he was very helpful with moving furniture around in different lighting.
22 de março de 2025
Resposta da Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Good service
Ethan, who sold me my sofa was really good- professional, knowledgeable, helpful and polite. Such a refreshing change these days. Would recommend Sofology to anyone
16 de março de 2025
Resposta da Sofology - Cambridge
Thank you for your recommendation Ray!
Great help from the team
Great help from the team. Looking forward to the comfy sofa.
14 de março de 2025
Resposta da Sofology - Cambridge
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
Great experience
Great experience. Very helpful staff explained every step in detail. Smooth sales journey
9 de março de 2025
Resposta da Sofology - Cambridge
Thank you so much for your wonderful review! Your feedback is greatly appreciated and will be shared with our staff.
New Chair.
Your salesman listened to what we wanted, showed your offerings to us and then sold us one. All very quick and simple. I wish all purchases were so easy.
8 de março de 2025
Resposta da Sofology - Cambridge
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
A great experience
A great experience, Adnan went the extra mile to enable us to choose the correct sofa in the correct colour for our new home. Highly recommend.
8 de março de 2025
Resposta da Sofology - Cambridge
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
The salesman( Adnam) was so helpful
The salesman( Adnam) was so helpful, considerate and patient. He was knowledgeable about the products and took my needs and requests seriously. At no time did I feel pressurised to buy.
5 de março de 2025
Resposta da Sofology - Cambridge
Dear Mrs. Isaac,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Adnam at Sofology. It's fantastic to know that he was able to assist you with such helpfulness, consideration, and patience, ensuring you felt comfortable and informed throughout your visit.
We popped in last night desperate for a…
We popped in last night desperate for a sofa after waiting for 12 weeks for a sofa at a different store that didn't fit into our house in the end!
Ethan was absolutely brilliant, reassured us on the delivery and checked the spec to ensure it would definitely fit into our home and he was so knowledgeable on all aspects of the sale, without being pushy.
Thank you!
5 de março de 2025
Opinião espontânea
Resposta da Sofology - Cambridge
Thank you so much for taking the time to share your experience with us at Sofology.
Friendly staff
Friendly staff, great choice of sofas and a great experience. Highly recommend sofology
1 de março de 2025
Resposta da Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Purchased the Tallulah sofas 6 months…
Purchased the Tallulah sofas 6 months ago. Feathers constantly come out, and everyday, every single god damn day, the small hypodermic needle sharp feathers are stuck in my back or clothing, may I suggest next time filling them with shards of broken glass and barbed wire, to achieve a more comfortable experience whilst laying on them.
1 de março de 2025
Opinião espontânea
Resposta da Sofology - Cambridge
Hi there, we are disappointed to hear that you might not have had the best experience, and we apologise for the length of time it has taken to respond to your review. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Great service
Great service, very helpful and friendly and we found a very comfy sofa.
1 de março de 2025
Resposta da Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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