The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call s... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 8a, Aylesford Retail Park, London Road, ME20 7TP Maidstone, GB
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Leia as opiniões dos outros
We visited the Maidstone showroom and met Colin, who was very friendly and knowledgeable. He took the time to listen and understand our requirements. He recommended a few sofas that met our needs a... Ver mais
A empresa respondeu
When we entered we were greeted in a friendly manner. Advise was given on the products that we were interested in. We were not pressured at all and once decided on a product the information given was... Ver mais
A empresa respondeu
We were able to look and try a number of different types of sofa before making our decision. We purchased online.
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- também em
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de estofos
- Loja de mobília para sala de estar
- Loja de móveis
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Unit 8a, Aylesford Retail Park, London Road, ME20 7TP, Maidstone, Reino Unido
4,9
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service in sofology!
The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call sooner if the sofas are available. It would be handy to have updates throughout the wait instead of not knowing any updates.
19 de setembro de 2026
Resposta da Sofology - Maidstone
Thank you Mrs Chapman, please keep an eye on MYSOFOLOGY for updates. 😊
Trying before buying
We were able to look and try a number of different types of sofa before making our decision. We purchased online.
18 de setembro de 2026
Resposta da Sofology - Maidstone
Thank you for choosing Sofology.
Great customer service
Great customer service from passionate, knowledgeable staff and smooth process for purchase and delivery.
19 de setembro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great staff
Great service, answer all questions and made it an easy experience
19 de setembro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
When we entered we were greeted in a…
When we entered we were greeted in a friendly manner. Advise was given on the products that we were interested in. We were not pressured at all and once decided on a product the information given was plentiful. At no time did I feel pressured by our sales representative ( Colin) at all who was very pleasant. I was very happy with the build quality and a choice of specifications and coverings.
All in all a very nice experience and would recommend in the future to others.
14 de setembro de 2026
Resposta da Sofology - Maidstone
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Emma was very helpful xx
16 de setembro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Excellent advice from sales person
Excellent advice from sales person, and did not harass us. Very knowledgeable and quick service
13 de setembro de 2026
Resposta da Sofology - Maidstone
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Fantastic customer service
We visited the Maidstone showroom and met Colin, who was very friendly and knowledgeable. He took the time to listen and understand our requirements. He recommended a few sofas that met our needs and let us have some time to find the right fit for us. Once we had decided, he completed the paperwork with us, explaining clearly as we went along, ensuring we had everything we needed.
We are really looking forward to our new sofa arriving soon.
Thank you Colin, for all your advice and patience, you're a star!
22 de agosto de 2026
Resposta da Sofology - Maidstone
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Colin for you, have a great day.
The team were really helpful
The team were really helpful, knowledgeable and didn't pressure for the sale
12 de setembro de 2026
Resposta da Sofology - Maidstone
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Resposta da Sofology - Maidstone
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We had a great experience purchasing…
We had a great experience purchasing our sofa and Inuta the Sofology staff member was very friendly, knowledgable and importantly, not pushy.
5 de setembro de 2026
Resposta da Sofology - Maidstone
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Representative was good and informative…
Representative was good and informative and not pushy.
Information on cost of delivery would be good upfront - was not advised of this until i questioned the total amount to be paid.
29 de agosto de 2026
Resposta da Sofology - Maidstone
Thanks for the lovely feedback! 😊 We’re so pleased to hear our colleague was helpful and gave you the space to browse without any pressure. We really appreciate you flagging the delivery cost too - we’ll pass this on to the team, as we want everything to be nice and clear from the get-go, with no surprises at checkout.
Recommended
Good selection of sofas and very helpful instore staff. Follow up by email was good and there was no hard sell on extras.
1 de setembro de 2026
Resposta da Sofology - Maidstone
Thank you for awarding us 5 stars Jim
Resposta da Sofology - Maidstone
Thank you for sharing your experience Sarah!
The staff were very polite and helpful…
The staff were very polite and helpful with our enquiries about the settee we eventually purchased. The whole experience was comfortable and reassuring.
31 de agosto de 2026
Resposta da Sofology - Maidstone
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent customer service
Excellent customer service
Care given
Staff very attentive
31 de agosto de 2026
Resposta da Sofology - Maidstone
Thanks for this fabulous review. We appreciate you sharing it with others!
Resposta da Sofology - Maidstone
Hi there, thank you for your review. Another great review for Jamie, we will make sure to pass this on! Have a nice day.
The sales staff were extremely helpful…
The sales staff were extremely helpful and informative
30 de agosto de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Caroline was amazing made the whole…
Caroline was amazing made the whole experience feel like a joy rather than a expense
12 de agosto de 2026
Resposta da Sofology - Maidstone
Hi there, thank you for your review. Another great review for Caroline, we will make sure to pass this on! Have a nice day.
Good customer help
25 de agosto de 2026
Resposta da Sofology - Maidstone
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
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