Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... Ver mais
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Localização
Alterar localizaçãoTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... Ver mais
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I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... Ver mais
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Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure s... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de sofás
- Acessórios para móveis
- Loja de móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de estofos
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contacto
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, Reino Unido
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Sofology - Stockton-on-Tees
Thank you for your wonderful review!
Relaxed non pressured, and diligent.
Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure sale, but took note considerately of all our needs. We came away very happy.
11 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Thank you for sharing your wonderful feedback! We’re thrilled to hear about your positive experience at Sofology Teesside Park. It’s great that Gary made the process relaxed and informative, and that you felt no pressure during your purchase. We strive to meet our customers' needs with care, and we’re glad we succeeded with you.
Your satisfaction is our priority, and we appreciate your kind words. Enjoy your new settee set, and we look forward to welcoming you back!
A good service from John at the Stockton branch
The salesperson we dealt with called John in the Stockton branch was very helpful and showed us various choices in the size sofa that we were looking for. On the second visit he was just as helpful and explained everything to us.
11 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Sofa purchase - no messing.
After we decided on sofa the purchase was completed very quickly and we were made aware of extras available, but no pressure to buy. Finally a guaranteed delivery date agreed.
10 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful and knowledgeable assistants.
5 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
No pressure in store
No pressure in store. Whole buying process very straightforward..
5 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Easy process and clear guidelines given
1 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
The customer service was outstanding
The customer service was outstanding, Gary allowed us time to look before approaching and was friendly and relaxed. No pushing or grand speech, just a helpful manner and very polite. Answered our questions and left us to it. We found exactly what we wanted. Gary then efficiently arrange our order, so easy and professional.
4 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Enjoyed reviewing the quality of the…
Enjoyed reviewing the quality of the furnishings. All well presented and organised.
4 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Excellent customer service.
Excellent customer service.
Tony our salesman had great knowledge of all aspects.
3 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Good experience in the store lovely…
Good experience in the store lovely sales person
The problem i have is paying £126 for delivery and it takes three weeks. For this I'm expecting a delivery experience like no other,or should I say rip off. You need to try so much harder
3 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk.
Tony the sales man was very helpful…
Tony the sales man was very helpful when purchasing our settee
27 de setembro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Great experience and pleasant salesmanv
The salesman was your pleasant, polite and extremely helpful. He answered all our questions and went into great detail regarding the sofas that we bought. He was very efficient. It was a pleasure dealing with him.
2 de outubro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Customised sofa unit
Very helpful young man who relayed all the information regarding the sofa unit I required
29 de setembro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
A disappointing shopping experience
Everything was going great then we were introduced to Rebecca from finance.
We are not sure whether she didn't listen to all the information we gave her or whether she didn't care but she made mistake after mistake in sorting our order out. So much so that I will be coming to the shop tomorrow lunchtime yo talk to the sales manager and will want to clarify a few things before this purchase goes any further.
28 de setembro de 2025
Resposta da Sofology - Stockton-on-Tees
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Staff was very helpful and informative…
Staff was very helpful and informative without being pushy for a sale
23 de setembro de 2025
Resposta da Sofology - Stockton-on-Tees
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very helpful and professional…
Very helpful and professional salesperson - Ray.
Clear about our options and timelines.
Open about extras and pricing.
25 de setembro de 2025
Resposta da Sofology - Stockton-on-Tees
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
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