Sofology - Stoke-on-Trent Opiniões 

2427
TrustScore: 5 em 5

4,9

Octagon Retail Park, ST1 5RR Stoke-on-Trent, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have not received the sofas yet, but for overall experience of choosing the sofas I can’t fault the service I had. Making choices like this can be overwhelming for me, but James Okey at the Hanley s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We recently purchased a sofa from Sofology and received excellent service from James from start to finish. James was personable, down to earth and made the whole process completely seamless. He... Ver mais

Classificada 5 em 5 estrelas

I have never seen soo many Large Sofas in one area. Yes we had taken our measurements so realised the two two seater Sofas would be a correct fit for our space. Ash our Assistant didn’t pressurise us... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wasn't hijacked by sales staff the moment I walked through the door. Was left alone to browse and approached sales staff when I was ready and wanted help. Good range of sofas, different styles, materi... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de sofás
  2. Acessórios para móveis
  3. Loja de móveis
  4. Loja de artigos domésticos
  5. Loja de mobília para sala de estar
  6. Loja de estofos

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contacto

  • Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Reino Unido

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2427)

17 136 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

No Hassall from staff and John very…

No Hassall from staff and John very helpful

24 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Classificada 5 em 5 estrelas

Visited Sofology

Visited Sofology, festival park stoke on Trent today.
Ordered my beautiful sofa with Sam, everything was explained so well with no sales pressure at all.
I felt so comfortable, Sams customer service is amazing.
Sam is both professional and friendly and I am so excited to receive my sofa 😊

24 de janeiro de 2026
Opinião espontânea
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Classificada 5 em 5 estrelas

Very informative and helpful

Very informative and helpful, thank you Vicky at the Hanley SOT branch. Always choose Sofology, the best furniture around!

23 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Classificada 1 em 5 estrelas
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hello Mrs Booth,we are sorry to hear something is wrong. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.

Classificada 5 em 5 estrelas

The service I got from Sandra was absolutely first class

The experience was first class. Sandra was very helpful and patient. She did not try to rush me into making a decision. If only staff in other areas of retail were the same

19 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for your review. Another great review for Sandra, we will make sure to pass this on! Have a nice day.

Classificada 5 em 5 estrelas

Excellent informative,constructive and…

Excellent informative,constructive and at times humorous assistance from Leon at the Stoke-On-Trent store.From start to finish,the advice was superb and would certainly recommend to others especially regarding the non pushy approach! Amanda and Ged. ToonToon

18 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Classificada 5 em 5 estrelas

Lovely

Lovely, friendly and very helpful staff, offering good advice without being pushy.

18 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Classificada 5 em 5 estrelas

Sam was very helpful

Sam was very helpful. She listened to our requirements and gave helpful advice.

18 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.

Classificada 5 em 5 estrelas

Had the pleasure of meeting James today…

Had the pleasure of meeting James today whilst browsing the store for a new sofa. Lovely gentleman, made both my husband and I feel at ease. Thank you

18 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.

Classificada 5 em 5 estrelas

Vicky is a really good sales assistant…

Vicky is a really good sales assistant . She is very thorough and friendly at the same time 😊😊

17 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Classificada 5 em 5 estrelas

Shout out to Paulina!

This store has some proper legends working there.
Shoutout to Paulina (who left shortly after my visit, good on ya pursuing what you want) she was so nice, sat and had a right laugh with me as we talked through all my options and prices.
She helped me pick the sofa i wanted and only reason i didnt buy when she was there was i needed to double and tripple check measurements.

Second shoutout James(please tell me thats right) another legend, walked through everything, made a really good brew and got things all ordered and sorted for me.

Highly recommend this store, staff are just so chill and not pushy. Hapoy to help when needed. Shame its not a shoo you visit everyday. 😂

14 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Classificada 5 em 5 estrelas

Very comfortable experience at…

Very comfortable experience at sofology, great quality range of sofas in stock and their team were helpful from the start (shout out to Sam for her attention and professionalism)

17 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Classificada 5 em 5 estrelas

James was great

James was great, helping us with our questions and very patient. I would definitely recommend Sofology

17 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Classificada 5 em 5 estrelas

Excellent friendly service

Excellent friendly service

17 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Classificada 5 em 5 estrelas

Great experience

Really great experience at Sofology Stoke thanks to Leon.He was very personable and made buying our new sofa really easy; he provided clear, non pressurised information, leaving the decision making entirely to us.
Excited to receive it and spread out in front of the TV with the dog 🤟🏼 thanks so much

11 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you so much for your 5-star review ⭐⭐⭐⭐⭐

Classificada 5 em 5 estrelas

Help to choice

Samantha was very polite and knowledgeable. She made us feel at ease did not pressure us. Our final choice with her help met all our requirements.

13 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Thank you for this great review Alf :-)

Classificada 5 em 5 estrelas

I had a few questions which were all…

I had a few questions which were all answered. Information on other items and delivery all explained. Made a purchase two chairs.

9 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Classificada 5 em 5 estrelas

Would like to thank Sandra for making…

Would like to thank Sandra for making us feel welcome when we came into the store today at Sofology in Stoke, she made us feel at ease and answered any questions professionally - very pleased

12 de janeiro de 2026
logótipo da Sofology - Stoke-on-Trent

Resposta da Sofology - Stoke-on-Trent

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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