Sohnne Opiniões 234

The chair I purchased was high quality material and very stylish. Usually this style would cost much more. I needed a small repair following a few months of use to tighten some loose bolts. The repair was completed at my home professionally and quickly by a professional for no charge. I will definitely buy again and recommend others consider doing the same,

I really appreciated the excellent delivery service and communication throughout the ordering process. My order arrived on time, was very well packaged, and everything looks great.

I’m very satisfied with both the product and the overall experience, and I wouldn’t hesitate to order from Sohnne again. I would also like to commend Hans and Steve for their customer support. Great company, place an order!

I ordered the lazy man chair and ottoman December 5. Immediately on ordering I was told that it had just sold out and I wouldn’t receive the products until January. It is now March 12, 2026. You guessed it I still have nothing. Communication is awful. When you ask for a status, you get things written in Chinese or Japanese that you can’t read. They just keep pushing back the delivery date. The ship is late. The dock are full, so the ship can’t dock. You name it. They promised to escalate your issues to their upper management within seven days. Nope you never hear from anybody. Sure hope Affirms dispute department backs me up on a refund. DO NOT ORDER FROM THIS COMPANY.
And after all this and still not having my furniture, they sent me an email this week asking me to rate their service, I feel like I’m in the twilight zone… or worse

In response to Sohnne’s reply below, No, I have not received an email informing me of anything since the last information I was given was the boat could not dock and I would be notified immediately once it had. I just checked my email and that is false. You did not email me with this info. And I find it interesting. I get a response quicker when I start putting out a negative reviews then I do when I try contacting you folks.
Nothing about this process was honest and upfront. Period. You knew I was not getting this merchandise in January. You also knew I was not getting this merchandise in February….
It remains to be seen if I get this product in March. And I asked to cancel and provide a refund a month ago.
March 16, Affirm refunded my money after they said they had spoken with Sohnne. That was all the information I was given. And my money was deposited back into my account the following day, March 17, I received a phone call about delivery of my item. This was the first news I’d had. I Informed the delivery agency that I was unable to accept delivery and was contacting the supplier., Sohnne. That same evening I received a WhatsApp text from Sohnne telling me how happy they were to let me know my item was being delivered shortly . Not sure why we went from emails to Whatsapp, but that’s what they didI explained that I was being called for a delivery and reminded them that I had already received a full refund and did not want the product delivered. This then turned into days of WhatsApp texts back-and-forth.. I was told I was dealing with “Shawn”, a senior executive, one of the texts included what appear to be a lot of Chinese language.
Long story short, after several days, they promised they would cancel the delivery and offered me a free end table for my troubles, which I declined as I was concerned, they were just trying to get me to sign a piece of paper for delivery and that I might get charged for the chair again. And 24 hours later, the delivery company called to say they were 30 minutes from my house asking for directions to deliver my chair. That was this past Tuesday, march 24. And to this day, I am still getting calls from delivery people as well as. Sohnne. Trying to get me to accept this chair, AND insisting I have not received any refund. I don’t know how this company manages to stay in business. Obviously the right hand doesn’t know what the left hand is doing. I received my full refund from Affirm, they also sent me a copy of my closed account for this purchase. Sohnne is now driving some poor delivery company out of their minds. And I am blocking everything..
I do think it’s a legitimate business. I just don’t think they know what they’re doing. And after reading their return policy a little more carefully, I just didn’t want to risk receiving a damaged item or just plain not liking it and then having to pay so much money to get it returned. If returning, it is even actually even possible. Good Lord what a saga and I’m not even reporting 3/4 of it. Yes, this was the short version of the saga.

The elegant curves caught my eye right away, but the comfort is what really sold me. As soon as you sit down, you just melt into it. The foam and down filling give the perfect balance of softness and support, so it’s cozy without feeling like you’re sinking too deep. It’s officially my favorite spot to unwind after a long day.

The quality honestly exceeded my expectations for the price. It feels sturdy, well-crafted, and like it’s going to last. I also love that it’s washable, which is ideal for pets. I have a black cat and a white couch, so being able to easily clean it gives me so much peace of mind. It’s super convenient and keeps everything looking fresh.

Shoutout to the customer support team, especially Arifa, for making the delivery rearrangement quick and stress-free.

Do not trust this company. I spent more than $3K on a sofa set from Sohnne and have been waiting 15 weeks to receive legible tracking information. I was originally sent Chinese language documents with no identifying information (no eta, no destination, no location, no order number). From what I can tell, this item has yet to be manufactured. I'm so sick of the delay. When I finally asked for a refund, my request was denied. I'm currently in arbitration with the FTC and BBB. ***UPDATE W/ RESPONSE TO SOHNNE'S REPLY*** Sohnne's response is completely performative. No one has contacted me and they continue to deny refund claims with the FTC and BBB. These people are fraudsters.

I love my coffee table and it shipped quickly. The company communicated well through the order processing and shipping details along the way. It’s super heavy and excellent quality.

Ordered several items from SOHNNE, made few mistakes not paying attention to sizes,
colors. Thanks to Adam and Hans and their patience they made it all work to my satisfaction. Very helpful and professional.
Looking forward buying additional items knowing the level of service they provide.

Freddy solved my problem when no one else could or would. Thank you!

Our experience with Sohnne has been nothing short of wonderful. We are absolutely in love with the furniture we've purchased - the quality and design of amazing modernist pieces at an affordable price point is incredible. I have also found customer service to be particularly fast, helpful, efficient, and very kind (Thanks, Steve!). We will definitely be purchasing from them again in the future.

Sohnne is a great e-tailer for Mid Century Modern furniture at an affordable price. I bought the Shell Chair from them in Palisander with real leather cushioned surfaces. It was easy to assemble if you followed their video directions (handy!) and looks fabulous. At the price and quality, Sohnne is hard to beat. Andy Miles of Sohnne emailed me personally to see how I was enjoying my product from them. Nice personal touch!

I ordered a chair on August 10, 2025, it is now December 19, 2025 no chair. Their "white glove" delivery service is a joke. They finally sent the item and asked me if I had a crane to put it in my house. TO MY KNOWLEDGE, no one keeps a crane in their home to accept deliveries!

The truck driver attempted to leave the crate in the middle of my street blocking several driveways and traffic but I refused to sign so he took it back.

I called this company on numerous times and they continue to try to force delivery by saying that the truck drivers will leave the item THEN the "white glove" folks will be dispatched to bring inside and install.

THIS MAKES NO SENSE. I live in NJ and we just experienced huge snow storm.

The item cost about $3K and the refund window is closed. DO NOT USE AFFIRM because they close their refund window after 120 days.

I also suspect that they order these items from China and don't tell you its being made and then you wait.

I requested a refund and they just keep sending me email after email trying to force delivery - DO NOT ORDER FROM HERE.

Hans and Adam did a great job of taking care of the customer. They owned up to the mistakes made and made the situation right for the consumer. Extremely appreciate how they handled the situation and would definitely recommend.

My piece is amazing, true to the original, comfortable and beautiful. The delivery took quite some time (5 months) but it was well worth it, and the Sohnne team was always updating me on the shipping status. We are very happy with our new 50 UP armchair.

Ordered a few furniture from this company. Despite the some hiccups with shipment tracking/delays, inaccurate furniture color, and reward points not showing up, I got to give it to the company for excellent customer service and quality of their products. Andy from customer service solved a lot of my problems promptly and perfectly. Thanks!

Did a sofa move for one of Hans’ customers and it was a great experience. Hans communicates well, is respectful, and makes the job easy. Definitely recommend!

Ordered my sofa from Sohnne and had an amazing experience. Their product is high quality and elegant and their team make the experience easy and personable. Andy is the best!

Super recommended!

The order came in two separate shipments, unbeknownst to me. So for a few days, I thought I was missing parts.
The piece looks beautiful once finished, but it comes in a million pieces

I ordered CH07 Shell chair from Sohnne. They have fantastic collection of modern designer furniture. My experience interacting with Hans felt very positive. He patiently answered my questions and made me feel a valued customer. I wil look to Sohnne for any of my future furniture purchases.

This furniture is top notch. I love my chair and ottoman. When it arrived with a small issue, Adam stepped up and made things right. I'm 100% satisfied, and look forward to more purchases. Tom

I ordered a chair from them and the order came in not as ordered, I started working Freddy from Sohnne and worked diligently over a week to get my situation resolved for all parties concerned. If you ever have an issue with Sohnne ask for Freddy he was great to work with!!!