sol-sana.com.au Opiniões 

14
•
TrustScore: 2 em 5

1,9

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1,9

Mau

TrustScore: 2 em 5

14 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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1,9

Todas as opiniões

(14)

5 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Absolutely shocking shoes.

Absolutely shocking shoes. Purchased the Mira footed sandals in brown. They arrived and as soon as I tried them on they were so uncomfortable. The leather was such poor quality and uneven. I returned them the following day in their box and was charged foe the delivery back!!! So paid 30 dollars in total for delivery of worst shoes I have ever tried on and charged to return them!!!! Avoid this company at all costs. For the price of their shoes and the quality, you would get better at Kmart.

8 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Wrong top given and terrible (or no) customer service

I ordered the Eclipse String Bikini Top Burgundy Stripe and received the Calypso ASYMM Bandeau top instead. I have now tried to contact the store multiple times through email and through their contact page to receive the correct bikini top with no response. Do not order from here.

7 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Extremely disappointed with this…

Extremely disappointed with this purchase.

The item I received looked nothing like the product advertised online completely different in quality, fit, and overall appearance. For the price, this was really unacceptable.

What’s even worse is the complete lack of customer service. I contacted the company immediately using their listed contact details and received no response. After waiting over two weeks and sending multiple follow-up emails with no reply, I returned the item via tracked Australia Post and requested a refund.

Tracking confirms the item was delivered back to them, yet I have still received absolutely no communication. I’ve emailed multiple times and even reached out via social media, still no response.

This level of service is extremely unprofessional. I would not recommend purchasing from this store.

20 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality and costly postage

Sandals were not standard sizing and were faulty in soles. I got charged for delivery and return $25.42....and no product. Avoid this online company. If you can't try on ... you will pay anyway. I am taking this to Fair Trading

13 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service when I asked about a particular bag which was in a photo but not showing on their website. They found it for me and posted it. It is absolutely stunning and I love it. Thank you.

12 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Awful customer experience

Awful customer experience. Delivered me pair of shoes that were two different sizes.
They said they would deliver a new pair same day and have taken to different house. Now will not respond to my requests to rectify the situation. I am out of pocket with no shoes and they will not respond to me. They have sent me defected faulty products and now insist they have delivered new pair. Liars! Never shop here.

18 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Small sizing & poor quality

I bought two pairs of sandals however they are so small they are not true to size, the quality on them is definitely not worth the amount this store charges. Don’t make the same mistake!!

8 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Boots were poorly designed

Boots were poorly designed and were very tight around the ankles despite ordering the correct size. I had to return them. Shipping left out of pocket $44!!! I cost me
$10 to have these shipped to me then $20 to ship them back to Sol Sana. $14 for shipping on a new purchase as I couldn’t obtain a refund on the boots. Never again. Not worth it. Be careful.

1 de julho de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Buy 1 Size bigger than usual

Hello , I have bought 2 pairs of sandals online and both are not true to their sizing.
I would need at least 1 size up and the foot shape is very narrow
As an older person I was not familiar on how to return $199x2 so a waste of money and disappointment for me

12 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Would have got better quality from wish

Save your money this company is a joke. I honestly think I would have got better quality from wish. The quality should not even be legal to sell. Wish I could share pictures. Funny how you can't see google or fb reviews for this company because they don't allow it. I highly doubt what I received was genuine leather. The shoes smelled of strong glue. The sole of the shoe was made from thong like material. On top of all this your got to pay for the return postage even tho they should be held accountable for the poor quality products they send to people.

27 de abril de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t believe customers

Ordered a pair of boots to come to NZ. One boot had a tough knot of stitching inside which hurt my foot. I wasn’t happy as paid $239AU for them so returned them. They don’t have a easy return system so had to pay $48 to track & courier them back. But thought at least they would refund me & apologise for the boot hurting my foot. But NO! They had an appalling attitude - don’t believe their customers - their response was “We have investigated the shoes and found out there is nothing wrong with the shoes to classify as a defective item”. Seems they didn’t want to be obliged to pay for the return postage … alto I didn’t expect it - they didn’t even have the courtesy to say sorry for the inconvenience. While they refunded my money, I certainly will never order another pair of Sol Sana shoes again & wouldn’t recommend anyone else doing so unless you can try them on in store.

16 de junho de 2021
Opinião espontânea

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