It's great that Somersets is back! After trying and failing to find decent alternatives for the past year, it has made me realise how special Somersets is. 4-5 drops and you'll have the smoothest, saf... Ver mais
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Leia as opiniões dos outros
A follow-up from my review of 13 February 2026. As per other people leaving reviews, I had a call from my credit card provider today warning me that there had been attempted fraudulent activity on my... Ver mais
A empresa respondeu
I’ve been a Somersets customer for decades, and was saddened to hear of David’s death when an order wasn’t fulfilled and Olivia responded to my queries. It’s hard enough dealing with the death of some... Ver mais
A empresa respondeu
While fulfilment has always been a bit iffy, the company seems to have ceased operating. Order placed mid-December has not arrived over 5 weeks later. Phone number on website is no longer in operatio... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de cosmética
- também em
- Loja de cosméticos
Escrito pela empresa
Somersets is an English family business specialising in shaving oils and skincare for men and women. Founded by David Somerset in Henley-on-Thames in 1991, the brand began with a practical idea: to make shaving a more comfortable part of everyday life. David developed the original shaving oil and grew the range with natural ingredients at its heart. A note on our recent history Between 2024 and early 2026, the business experienced significant disruption as David became less involved and sadly passed away in 2025. During this period, our former website was also compromised. Some reviews from these years reflect the difficulties customers experienced. We are sorry for the frustration and disappointment caused, and recognise that this context does not undo those experiences. A new chapter in 2026 Over summer 2026, David’s daughter Olivia led the modernisation of Somersets. In September 2026, we relaunched with a rebuilt website, secure checkout powered by Shopify and a renewed supply chain. The familiar Somersets products and family heritage remain, with new systems supporting how we take and manage your orders. Whether you are returning to Somersets or discovering us for the first time, we look forward to earning your trust through the service we provide today. For product or order enquiries, please visit somersets.com/contact or email contact@somersets.com.
Informações de contacto
Henley Park, RG9 6HY, Henley-on-Thames, Reino Unido
- contact@somersets.com
- somersets.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 11% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It's great that Somersets is back
It's great that Somersets is back! After trying and failing to find decent alternatives for the past year, it has made me realise how special Somersets is. 4-5 drops and you'll have the smoothest, safest shave. Far far better than any of the competitors and fantastic value too. I ordered 3 bottles and they were delivered the next day. No problems whatsoever. Somersets is absolutely the best! Welcome back!
Somersets is back
I'm so pleased that the Somersets website is back up and running. The products are fantastic (particularly the shaving oil) and I hope to use them for many years in the future
Delighted Somersets is back
Delighted Somersets is back
The new site is clear and easy to navigate.

Resposta da Somersets
I’ve been a Somersets customer for…
I’ve been a Somersets customer for decades, and was saddened to hear of David’s death when an order wasn’t fulfilled and Olivia responded to my queries. It’s hard enough dealing with the death of someone close, and it’s credit to Olivia that she didn’t just throw in the towel but has completely rebuilt her dad’s business. It’s now running a secure and well-designed website and I’m delighted to be able to reorder my favourite shaving product.

Resposta da Somersets
Excellent shaving oil, highly recommended
Very pleased that the site is back up and running. I've used their shaving oil for many years (can't recommend it highly enough) and was running low. New site and merchant services checkout very intuitive and efficient.

Resposta da Somersets
A great Second chance!
I used to work for David on and off for the past 20 years. With great delight David's daughter has now got the business back up and running, With a great Delivery service and a better online experience for all.
A great Family run Business that values its customers.
I have done this review because Somerset's was always a big part of my life. After the passing of Mr somerset himself this brings me nothing but happiness that His Daughter Olivier has taken Over to bring this amazing product to even greater success and I look forward for to see the future of somersets.
James Priest

Resposta da Somersets

Resposta da Somersets
The owner of Somerset's has passed away
David, the owner and operator of this small business, has died. His daughter Olivia has suspended taking any orders while she sorts out the business. It is unclear whether it will continue.
Caution! Ordering website seems to have been taken over by fraudsters!
I've used Somersets shave oil for about 20 years, but my last order from Canada did not get filled, and an email produced no reply. While my credit card was not charged by Somersets, perhaps a month after ordering it was used for a small fraudulent transaction at a parkin meter in Montreal (I live several hundred miles to the west). I immediately contacted the issuing bank, and on investigation was told the card had actually been used for a several thousand dollar transaction which failed because the expiry date was incorrect. I was told that getting the correct expiry date by trial and error at parking meters is common, and that after I cancelled the card it was again attempted to charge several thousand dollars.
Somerset products also seem to be out of stock at all online retailers that used to carry it, which suggests the company is out of business, and the ordering site has been taken over by fraudsters.
The ordering website was always problematical, as one had to enter credit card information into an unprotected form, leaving it very vulnerable to this kind of fraud.

Resposta da Somersets
Do not buy from this company it’s a…
Do not buy from this company it’s a scam! They take orders and never send out , no way in contacting them .

Resposta da Somersets
Why can't I put zero stars?
Only put the 1 star as I can't put 0stars. No delivery. No communications. Abandon hope all who sail on the bad ship David Somerset. Shame really because the shaving oil was pretty good
Avoid at all costs.
I put in an order over a month ago, but nothing has arrived. I emailed them twice but they ignored both.
I gather that this is a problem experienced by many, which is sad because it's just dishonest.
I later found that my debit card had been hacked and over £800 had been spent on betting sites. Be warned.
Gone bust? Took my cash on the website - no delivery...
Gone bust? Still taking money on its internet store: Here's what I'm finding - company defunct, original owner possibly a David Priaulx Collas, with Collco Trading Limited operating the business and website, who cannot be traced. Alive or dead? Company registration shows that, more recently, Olivia Adamson became a director on 1 February 2026, with PSC filings for Olivia Adamson on 17 February 2026 and for Christine Collas on 6 March 2026.

Resposta da Somersets
This is a obituary notice in honour of…
This is a obituary notice in honour of David Somerset who sold a great product at reasonable prices. The company website appears to have been taken over by criminals. Who collect your credit card details after taking your order and acknowledging it by email. In my case no money was taken from the initial oder but a stupid 37p attempt was made to test the card which was detected. I am now awaiting a replacement.
Whoever has the power should update the website to warn people of the situation or take it down.
I sent a letter by post & I had a very…
I sent a letter by post & I had a very nice email reply. The reason that we have seen all these
bad reviews is that David has died after an illness . His daughter Olivia sent me the email saying the website is not working. Hope this helps.
DO NOT USE
A follow-up from my review of 13 February 2026. As per other people leaving reviews, I had a call from my credit card provider today warning me that there had been attempted fraudulent activity on my card, which I had used to place an abortive order mid January.
DO NOT USE THIS COMPANY, SOMETHING HAS GONE BADLY WRONG HERE.

Resposta da Somersets
Must have gone bust
Similar to other people, I placed an order late in Dec, received a confirmation email but the product never arrived. I’ve been buying from Somersets directly for years so I gave it a good few weeks and nothing, sent them a few emails - no response, call their landline - the number is disconnected
The only conclusion is that the company doesn’t operate anymore - I think someone needs to take their website down otherwise more people will go through the same experience

Resposta da Somersets
DO NOT ORDER - WEBSITE COMPROMISED
As noted regarding orders placed recently my order last month was not delivered despite an acknowledgement email from the listed email address (no order number though ....). No reply to follow up email to that address. Like several other reviewers my credit card was compromised shortly afterwards. Great shame as like many others have ordered directly from Somerset's for years.

Resposta da Somersets
Product has not arrived!!
While fulfilment has always been a bit iffy, the company seems to have ceased operating. Order placed mid-December has not arrived over 5 weeks later. Phone number on website is no longer in operation. Seems a strange way to destroy customer loyalty built up over 15 years+

Resposta da Somersets
Do not order from this company
Do not order from this company!
My friend and I ordered £30 each of oil and received nothing despite several e mails to the company and the owner.

Resposta da Somersets
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