Somersets Opiniões 

42
•
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It's great that Somersets is back! After trying and failing to find decent alternatives for the past year, it has made me realise how special Somersets is. 4-5 drops and you'll have the smoothest, saf... Ver mais

Classificada 1 em 5 estrelas

A follow-up from my review of 13 February 2026. As per other people leaving reviews, I had a call from my credit card provider today warning me that there had been attempted fraudulent activity on my... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve been a Somersets customer for decades, and was saddened to hear of David’s death when an order wasn’t fulfilled and Olivia responded to my queries. It’s hard enough dealing with the death of some... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

While fulfilment has always been a bit iffy, the company seems to have ceased operating. Order placed mid-December has not arrived over 5 weeks later. Phone number on website is no longer in operatio... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cosmética
  2. também em
  3. Loja de cosméticos

Escrito pela empresa

Somersets is an English family business specialising in shaving oils and skincare for men and women. Founded by David Somerset in Henley-on-Thames in 1991, the brand began with a practical idea: to make shaving a more comfortable part of everyday life. David developed the original shaving oil and grew the range with natural ingredients at its heart. A note on our recent history Between 2024 and early 2026, the business experienced significant disruption as David became less involved and sadly passed away in 2025. During this period, our former website was also compromised. Some reviews from these years reflect the difficulties customers experienced. We are sorry for the frustration and disappointment caused, and recognise that this context does not undo those experiences. A new chapter in 2026 Over summer 2026, David’s daughter Olivia led the modernisation of Somersets. In September 2026, we relaunched with a rebuilt website, secure checkout powered by Shopify and a renewed supply chain. The familiar Somersets products and family heritage remain, with new systems supporting how we take and manage your orders. Whether you are returning to Somersets or discovering us for the first time, we look forward to earning your trust through the service we provide today. For product or order enquiries, please visit somersets.com/contact or email contact@somersets.com.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

42 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 11% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(42)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

It's great that Somersets is back

It's great that Somersets is back! After trying and failing to find decent alternatives for the past year, it has made me realise how special Somersets is. 4-5 drops and you'll have the smoothest, safest shave. Far far better than any of the competitors and fantastic value too. I ordered 3 bottles and they were delivered the next day. No problems whatsoever. Somersets is absolutely the best! Welcome back!

10 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Somersets is back

I'm so pleased that the Somersets website is back up and running. The products are fantastic (particularly the shaving oil) and I hope to use them for many years in the future

20 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve been a Somersets customer for…

I’ve been a Somersets customer for decades, and was saddened to hear of David’s death when an order wasn’t fulfilled and Olivia responded to my queries. It’s hard enough dealing with the death of someone close, and it’s credit to Olivia that she didn’t just throw in the towel but has completely rebuilt her dad’s business. It’s now running a secure and well-designed website and I’m delighted to be able to reorder my favourite shaving product.

20 de outubro de 2026
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Thank you Steve, I really appreciate this, and your loyalty to Somersets. Olivia

Classificada 5 em 5 estrelas

Excellent shaving oil, highly recommended

Very pleased that the site is back up and running. I've used their shaving oil for many years (can't recommend it highly enough) and was running low. New site and merchant services checkout very intuitive and efficient.

20 de outubro de 2026
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Thank you Nick, I'm really pleased you had a good experience on our new website.

Classificada 5 em 5 estrelas

A great Second chance!

I used to work for David on and off for the past 20 years. With great delight David's daughter has now got the business back up and running, With a great Delivery service and a better online experience for all.

A great Family run Business that values its customers.

I have done this review because Somerset's was always a big part of my life. After the passing of Mr somerset himself this brings me nothing but happiness that His Daughter Olivier has taken Over to bring this amazing product to even greater success and I look forward for to see the future of somersets.

James Priest

3 de outubro de 2026
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Thank you James, I really appreciate your support. Olivia

Classificada 5 em 5 estrelas

The shaving oil is superb.

The shaving oil is superb.

15 de agosto de 2026
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Thank you for this, I really appreciate it and I'm so pleased you like the products. Olivia

Classificada 1 em 5 estrelas

Caution! Ordering website seems to have been taken over by fraudsters!

I've used Somersets shave oil for about 20 years, but my last order from Canada did not get filled, and an email produced no reply. While my credit card was not charged by Somersets, perhaps a month after ordering it was used for a small fraudulent transaction at a parkin meter in Montreal (I live several hundred miles to the west). I immediately contacted the issuing bank, and on investigation was told the card had actually been used for a several thousand dollar transaction which failed because the expiry date was incorrect. I was told that getting the correct expiry date by trial and error at parking meters is common, and that after I cancelled the card it was again attempted to charge several thousand dollars.
Somerset products also seem to be out of stock at all online retailers that used to carry it, which suggests the company is out of business, and the ordering site has been taken over by fraudsters.
The ordering website was always problematical, as one had to enter credit card information into an unprotected form, leaving it very vulnerable to this kind of fraud.

22 de dezembro de 2025
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Dear Gerry, please accept my apologies, it has taken some time to get on top of everything after my father died. The website is now completely rebuilt and is secure with shopify. Do get in touch if I can help with anything further - contact@somersets.com. Olivia Somerset

Classificada 1 em 5 estrelas

Do not buy from this company it’s a…

Do not buy from this company it’s a scam! They take orders and never send out , no way in contacting them .

12 de maio de 2026
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Dear Peter, I'm sorry for the bad experience you have had with Somersets. The company ran into some trouble after my father died last year. I have since picked up the business and the website is now completely rebuilt and is secure with shopify. Do get in touch if I can help with anything further - contact@somersets.com. Olivia Somerset

Classificada 1 em 5 estrelas

Why can't I put zero stars?

Only put the 1 star as I can't put 0stars. No delivery. No communications. Abandon hope all who sail on the bad ship David Somerset. Shame really because the shaving oil was pretty good

11 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid at all costs.

I put in an order over a month ago, but nothing has arrived. I emailed them twice but they ignored both.
I gather that this is a problem experienced by many, which is sad because it's just dishonest.
I later found that my debit card had been hacked and over £800 had been spent on betting sites. Be warned.

2 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Gone bust? Took my cash on the website - no delivery...

Gone bust? Still taking money on its internet store: Here's what I'm finding - company defunct, original owner possibly a David Priaulx Collas, with Collco Trading Limited operating the business and website, who cannot be traced. Alive or dead? Company registration shows that, more recently, Olivia Adamson became a director on 1 February 2026, with PSC filings for Olivia Adamson on 17 February 2026 and for Christine Collas on 6 March 2026.

16 de março de 2026
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

I'm sorry for the bad experience you have had with Somersets. David, my father, founded this business and ran it on his own for 20 years. After he died last year the company ran into some trouble as there was no one running it and our family was grieving. In 2026 I picked up the business as his products are brilliant, and the website is now completely rebuilt, with reliable fulfilment and secure checkout with shopify. I hope you might consider coming back to Somersets in the future. Please get in touch if I can help with anything further - contact@somersets.com. Olivia Somerset

Classificada 5 em 5 estrelas

This is a obituary notice in honour of…

This is a obituary notice in honour of David Somerset who sold a great product at reasonable prices. The company website appears to have been taken over by criminals. Who collect your credit card details after taking your order and acknowledging it by email. In my case no money was taken from the initial oder but a stupid 37p attempt was made to test the card which was detected. I am now awaiting a replacement.
Whoever has the power should update the website to warn people of the situation or take it down.

6 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT USE

A follow-up from my review of 13 February 2026. As per other people leaving reviews, I had a call from my credit card provider today warning me that there had been attempted fraudulent activity on my card, which I had used to place an abortive order mid January.
DO NOT USE THIS COMPANY, SOMETHING HAS GONE BADLY WRONG HERE.

23 de fevereiro de 2026
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Please see reply to previous review, I am sorry this happened.

Classificada 1 em 5 estrelas

Must have gone bust

Similar to other people, I placed an order late in Dec, received a confirmation email but the product never arrived. I’ve been buying from Somersets directly for years so I gave it a good few weeks and nothing, sent them a few emails - no response, call their landline - the number is disconnected

The only conclusion is that the company doesn’t operate anymore - I think someone needs to take their website down otherwise more people will go through the same experience

22 de janeiro de 2026
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Dear Ronnen, I'm sorry for the bad experience you have had with Somersets. The company ran into some trouble after my father died last year. I have since picked up the business and the website is now completely rebuilt, with reliable fulfilment and secure checkout with shopify. Please let me know what your order was for and I will send it out to you - contact@somersets.com. Olivia Somerset

Classificada 1 em 5 estrelas

DO NOT ORDER - WEBSITE COMPROMISED

As noted regarding orders placed recently my order last month was not delivered despite an acknowledgement email from the listed email address (no order number though ....). No reply to follow up email to that address. Like several other reviewers my credit card was compromised shortly afterwards. Great shame as like many others have ordered directly from Somerset's for years.

5 de janeiro de 2026
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Dear Robin, I'm sorry for the bad experience you have had with Somersets. The company ran into some trouble after my father died last year. I have since picked up the business and the website is now completely rebuilt, with reliable fulfilment and secure checkout with shopify. Please let me know what your order was for and I will send it out to you - contact@somersets.com. Olivia Somerset

Classificada 1 em 5 estrelas

Product has not arrived!!

While fulfilment has always been a bit iffy, the company seems to have ceased operating. Order placed mid-December has not arrived over 5 weeks later. Phone number on website is no longer in operation. Seems a strange way to destroy customer loyalty built up over 15 years+

15 de dezembro de 2025
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Dear Philip, I'm sorry for the bad experience you have had with Somersets. The company ran into some trouble after my father died last year. I have since picked up the business and the website is now completely rebuilt, with reliable fulfilment and secure checkout with shopify. Please let me know what your order was for and I will send it out to you - contact@somersets.com. Olivia Somerset

Classificada 1 em 5 estrelas

Do not order from this company

Do not order from this company!
My friend and I ordered £30 each of oil and received nothing despite several e mails to the company and the owner.

8 de dezembro de 2025
Opinião espontânea
logótipo da Somersets

Resposta da Somersets

Dear Margaret, I'm sorry for the bad experience you have had with Somersets. The company ran into some trouble after my father died last year. I have since picked up the business and the website is now completely rebuilt, with reliable fulfilment and secure checkout with shopify. Please let me know what your order was for and I will send it out to you - contact@somersets.com. Olivia Somerset

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