Great virtual tour where we discussed use specific to my elder mom and all the additions to the Premium model. No sales pressure or upselling. No commission. Whether by web chat, phone, or email, t... Ver mais
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Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Ver mais
Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Ver mais
A empresa respondeu
Yes the bed is expensive but it has amazing features looks like a normal bed which makes my Dad feel good. The bed's positions are extremely helpful given my Dad's mobility issues but he does need as... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fabricante de equipamento médico
- também em
- Fornecedor de equipamento médico
- Loja de artigos hospitalares
Escrito pela empresa
At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.
Informações de contacto
2995 Page St, N5V 4P6, London, Canadá
- 8336497772
- info@sondercare.com
- sondercare.com
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Chad was fantastic
Chad was fantastic. We had to move the bed from one room to another at the facility and then from the facility to our home. He was also the one that delivered and set up the first time. He was always cheerful and had a great attitude. The bed itself is fantastic.

Resposta da SonderCare
yes it was
It was delivered on time, and they helped the ladies who care for my brother how to use the bed. They said the delivery men were very nice and respectful and answered all their questions. I would recommend SonderCare if you need a quality bed for your loved one.

Resposta da SonderCare
Quality and service as promised!
Delivery was on time. Both installers,Bryan and Carl, were courteous ,efficient and knowledgeable about bed and the controls. Totally happy with the job they did.
Haven’t used the bed yet but can already tell that is exactly what we wanted. Engineering and style are both in abundance in this product. Could not be more satisfied.
Bill Walker

Resposta da SonderCare

Resposta da SonderCare
My brother and sister were worried that…
My brother and sister were worried that a hospital bed in our moms house would upset them but they taken it well. They love that it is higher quality than insurance beds and helps us out taking care of her.

Resposta da SonderCare
My names Josey and I purchased a…
My names Josey and I purchased a SonderCare bed for my ad in March of this year. They truly care about their customers and go above and beyond to ensure their comfort and satisfaction.

Resposta da SonderCare
Their beds have been a true blessing…
Their beds have been a true blessing during this difficult time thanks to Nathan and SonderCare for always being a phone call away

Resposta da SonderCare
We needed it quick and that's what…
We needed it quick and that's what happened! Friendly and top quality I have to say and now we have a premium hospital bed for our home. Thanks to Kyle and Nathan for great work

Resposta da SonderCare
I know it was a more expensive bed but…
I know it was a more expensive bed but it helped me get more comfortable at night and sure I'm grateful for that. Chad was ready to go on delivery day and everything was working quickly

Resposta da SonderCare
The aura hospital bed has been AMAZING…
The aura hospital bed has been AMAZING for my dad. They helped us learn about the bed over a virtual demo and Chad helped us setup and get it ready. AMAZING!

Resposta da SonderCare
Thanks to Nathan and the Sondercare…
Thanks to Nathan and the Sondercare staff for helping us out when we need it most.

Resposta da SonderCare
We rented a hospital bed for 2 months…
We rented a hospital bed for 2 months for out 97 yr old mother. It was delivered on time without any damage to the narrow hallway. As they were delivering the bed Mom fell again and didn't get home till 2 weeks later. Sondercare did not charge us for those 2 weeks. When we returned the bed it was picked up again in less than 24 hours. Seyar was always very helpful and supportive of our needs. Thank you Seyar.

Resposta da SonderCare
The bed is top of the line
The bed is top of the line. The customer service is amazing. Sayer was our delivery person and he was awesome. I highly recommend!

Resposta da SonderCare
The bed base is very steady and it helps a lot for aches and body pain
Iam the caretaker am grateful to all the people who helped to bring this in my life from german manufactures to the canadian retailers and united delivery persons . I wish all those need could buy the for it is worth every penny

Resposta da SonderCare
fabulous service, excellent bed
Yes the bed is expensive but it has amazing features looks like a normal bed which makes my Dad feel good. The bed's positions are extremely helpful given my Dad's mobility issues but he does need assistance to enable those features. The remote is a bit tough to digest for an ailing senior with poor vision but with help, the bed has helped improve my Dad's sleep and level of comfort. The set up service is fantastic - our rep was top notch.

Resposta da SonderCare
Excellent bed, and experience.
Seyar Ibrahimi was very helpful in ordering this excellent bed for my Father. He delivered it and installed it in a timely and efficient matter, making the whole experience easy and stress free.

Resposta da SonderCare
I was extremely pleased with the white gloves delivery…
I was extremely pleased with the white gloves delivery of my platinum aura bed. The delivery/setup person (Seyar) was very polite, professional, prompt and knowlegeable. He called to let me know he was on the way and even asked if he could bring me a coffee! I asked lots of questions and he was very patient. I love the bed, very comfortable after first night, hopefully many good sleeps ahead.

Resposta da SonderCare
Good follow up after purchase
Good follow up after purchase, delivery on time, installers competent, friendly.

Resposta da SonderCare
Ben was very helpful in resolving a…
Ben was very helpful in resolving a problem with my credit card payment
Worth the price tag!
Fantastic customer service. Top notch product. Seamless delivery and assembly. Expensive product that is worth it!
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