Agreexwith other reviewers-very poor quality, product not as advertised. I too didn't read return policy. Mistakenly thought the return would be to Hamptons Store. Do not buy from this bogus site
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Leia as opiniões dos outros
Andrea Boho Maxi dress arrived eventually, however, sleeves are too short, bust is too tight and the fabric doe not not "breathe", making it uncomfortable to wear in my temperature zone. I am NOT hap... Ver mais
A empresa respondeu
The designs are nice! However, the quality is like a “polyester tablecloth”, though it was indicated as cotton under filter drop down. Additionally, customer service/return is very bad. The return shi... Ver mais
This site is a total scam! I ordered several clothing items advertised as "cotton" which turned out to be cheap printed polyester. I am so mad at myself for not reading the return policy - ship back... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Sophie’s Boutique is more than just a clothing store, it’s a heartfelt journey that began in 1997, born from one woman’s deep love for timeless fashion and meaningful connection. Founded by Sophie, a mom of two with a passion for beautifully crafted pieces, the boutique was built on the belief that style should empower, comfort, and celebrate individuality. Over the years, Sophie’s has grown into a trusted space for women seeking elegance with a modern edge, thoughtful craftsmanship, and size-inclusive designs that truly fit. Every piece in the collection, from iconic dresses and cozy lounge sets to curve-loving silhouettes and standout accessories was carefully chosen with love, quality, and the customer in mind. For Sophie, fashion has always been a form of self-expression and confidence, and that mission has stayed at the heart of the brand through every season. Now, after decades of dedication and creativity, Sophie’s Boutique is saying a bittersweet goodbye. While the boutique is closing its doors, its spirit lives on in the stories shared, the confidence sparked, and the community built. As a final thank you, everything is on sale up to 80% off, so that these beloved pieces can continue their journey in closets that appreciate them most.
Informações de contacto
Estados Unidos da América
- support@sophiesboutique-hamptons.com
- sophiesboutique-hamptons.com
1,4
Muito mau
80 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Scam website
Placed my order close to 2 months ago. Still have received it. No response to my emails inquiring about oder status or my recent request for a refund. Do not order from them. They are not in the Hamptons; orders are coming from China, at least thats what the 1 tracking info I received states.
9 de junho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Dear Charmaine,
Thank you for bringing this to our attention. We’ve checked our system thoroughly and, as of now, we do not have any order records under your provided details. The only communication we found was your earlier inquiry regarding size charts, with no additional follow-up or order confirmation linked to your email.
We understand how frustrating this must be, and we’re more than happy to assist. Kindly provide us with your full name, order number, or the email address used at checkout so we can investigate further and resolve this for you as soon as possible.
Please send the details directly to support@sophiesboutique-hamptons.com — our team is ready to help.
Warm regards,
The Sophie’s Boutique Hamptons Team
This company is a scam
I ordered 3 items from this company. What I received is nothing like the description and photo advertised on the website. They were fake replications. The quality was horrible, the dress that was supposed to have embroidered lace had dyed flowers on the bottom, the jacket was not denim as advertised. Do not buy from this company as it is a scam.
9 de julho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Dear Theresa,
We’re truly sorry to hear that your order did not meet your expectations. At Sophie’s Boutique Hamptons, we take product quality and accurate representation very seriously, and we regret that your experience did not reflect that.
We understand how disappointing it must have been to receive items that didn’t match the descriptions or images on our website. This is certainly not the experience we aim to provide. We have reviewed your concerns sent via email regarding the items and have initiated the return process accordingly. We are currently waiting for your confirmation to proceed.
If there’s anything else we can assist you with, or if you'd like to share additional feedback or images, please feel free to contact us at support@sophiesboutique-hamptons.com. We’re here to help and committed to resolving this matter.
Best regards,
The Sophie’s Boutique Hamptons Team
BUYER BEWARE
I ordered a dress. Wasn't crazy about fit and/or material and wanted to return. They said shipping costs to china very expensive and would I accept a $30 store credit. Stupidly I did and ordered what was supposed to be a 3D applique cotton shirt and instead received a printed polyester shirt. This place is a scam. Clothes are low quality and from China. BUYER BEWARE
17 de julho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Dear Corinne,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you were disappointed with your order and the return process. At Sophie’s Boutique Hamptons, we take all customer feedback seriously and are committed to resolving any issues with fairness and care.
While some of our fulfillment partners are based internationally, we strive to provide transparent information about return options. We understand how frustrating unexpected shipping costs can be, and our store credit offer is intended as a flexible alternative — though we’re sorry it didn’t meet your expectations in this case.
Regarding the item you received, we sincerely apologize if it did not reflect the product description. Kindly provide further details, if possible, so our team can properly review your concerns and work toward a suitable solution. You can reach us directly at support@sophiesboutique-hamptons.com — we’re here to help.
Warm regards,
The Sophie’s Boutique Hamptons Team
Softies Boutique - Hamptons scam
Softies Boutique is a scam ! Try to send something back and they tell you it will be 50-60 dollars to return to Asia, their wear house. I am not the only one calling their website a scam! My clothes came from Jamaica New York and when I tried to return it took a long time to hear back and they say my postage would be 50-60 dollars to return, since it had to go back international and they would not let me send it to the address sent from! They should tell you before ordering and not when you tried to return it! Also, they offered me a 60 dollar credit to keep the items and buy more! I told them the items were cheaply made and did not look like the quality in photos! I told them I did not want anything from the store at all!! If I had read reviews on this shop I would have never bought! I also believe what another person said that she did not think they were in the Hamptons at all!! I read the reply from Sophie’s boutique Hampton and that is the truth that that is where I bought items from, but cannot ship them back to where they were mailed to!! All a scam like I said!!
13 de julho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Dear Martha,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your order and return process left you feeling disappointed. Please allow us to clarify that we are Sophie’s Boutique Hamptons — not Softies Boutique — and we take customer feedback very seriously.
We understand that international return costs can be unexpected, and we agree that clarity is important. While our return policy does mention that returns are processed through our international warehouse, we acknowledge that this information should always be as visible and easy to understand as possible. We're continuously working to improve communication around our policies.
We also regret that the items did not meet your expectations in terms of quality. Our team aims to provide products that reflect the imagery and descriptions on our site, and we’re sorry this wasn’t your experience. Our offer of store credit is meant as a flexible solution, but we completely respect your decision if you prefer not to accept it.
Please feel free to reach out to us directly at support@sophiesboutique-hamptons.com so we can personally assist you and find a resolution that feels fair. Your satisfaction is very important to us.
Warm regards,
The Sophie’s Boutique Hamptons Team
Andrea Boho Maxi dress arrived but…
Andrea Boho Maxi dress arrived eventually, however, sleeves are too short, bust is too tight and the fabric doe not not "breathe", making it uncomfortable to wear in my temperature zone. I am NOT happy about having to return this product to Asia as stated when the package shows it was shipped from Vernon, CA by gofoexpress.com.
I've seen this companies ad sooooo many times, I'm sorry I didn't check it for the SCAM Alert
7 de julho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Dear Roseanne,
Thank you for your feedback, and we’re truly sorry to hear that the Andrea Boho Maxi Dress did not meet your expectations.
We understand how frustrating it can be when the fit and feel of an item are not as expected. While we work with fulfillment partners in various locations, including within the US, some returns are handled through our international processing centers, depending on the nature of the request. We acknowledge this can cause confusion and are actively working to make this process clearer and more convenient for our customers.
Please rest assured that we take concerns about product quality and transparency seriously. We are absolutely not a scam — our team is here to help and resolve any issues to the best of our ability.
We’d love the chance to assist you directly. Please email us at support@sophiesboutique-hamptons.com and include your order number so we can review your case and offer a fair resolution.
Thank you again for bringing this to our attention.
Warm regards
The Sophie's Boutique Team
Misleading advertising
I ordered a dress that had a layered hemline. It turned out it was coming from China, and the clearly separate layers in the picture were not on the actual dress, they were rather poorly printed on the single layer dress.
16 de junho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Ann,
We're truly sorry to hear the dress you received didn’t match your expectations. We understand how disappointing that can be, especially when product images are misleading. Please reach out to our team at support@sophiesboutique-hamptons.com so we can assist you directly. Your feedback helps us improve, and we'd love the chance to make things right.
Thank you.
Sincerely,
Sophie
Do not buy from this store!!
Their web site leads you to believe they’re a US company. I ordered 2 dresses. They came from China, took a month to arrive, and are nothing like the photos on their web site. The photos show cotton linen dresses that fall just below the knee. Instead, I received nasty-looking polyester dresses that fall to my ankles. VERY disappointed! Do not buy from this store!
19 de junho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Rita,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations, particularly regarding the product quality and delivery timeline. We take concerns like these seriously and are continuously working to ensure greater accuracy in our product representations. Please contact us at support@sophiesboutique-hamptons.com so our team can look into your order and assist you further. We appreciate the opportunity to make this right.
Thank you.
Sincerely,
Sophie
Poor quality clothing.
Clothing material is poor quality. Sizing is very large. Size is not even close to US sizing. Customer service is poor. They don’t want to refund your money on their poor quality clothing. Stay away it does not look like the pictures they post. Takes least least 3 weeks to receive the product. Shop USA not china.
10 de junho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Dear Paula,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that the items didn’t meet your expectations.
We aim to provide accurate product representations and sizing information, and we regret if these fell short in your case. Our customer service team is committed to helping resolve any concerns, including returns for items that don’t meet our quality standards.
Your input is valuable, and we’ll use it to improve both our products and service. If you haven’t already, please reach out to us at are@sophiesboutique-hamptons.com with your order details, we’d like the opportunity to make things right.
Thank you.
Kindest,
Sophie
The dress I ordered was a 2x but of…
The dress I ordered was a 2x but of course I couldn't get into it but what I actually found out was that they are using the same picture on Mary's Boutique Malibu to lure unsuspecting customers into the rouse that they are both going out of business bought 3 dress none looked like picture
26 de abril de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Dear Carole,
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify what occurred and how your concern was handled.
After reviewing your case in detail, we can confirm that your order was submitted with an incorrect shipping address. Unfortunately, this coincided with a brief but unexpected maintenance period on our email support system, which temporarily disrupted communication and contributed to a delay in our response.
Despite this, once your concern reached us through an alternate channel, we promptly took the necessary steps. We coordinated internally to ensure your order was cancelled before shipment and issued a full refund, which has already been processed back to your original payment method.
We would also like to reassure you that your personal information has been deleted from our systems, as per your request.
Please allow us to clarify a few important points:
We are a standalone store and are not affiliated with any other third-party websites or domains.
Our product images, store content, and customer reviews are genuine and reflect the experiences of verified buyers.
We are committed to maintaining a secure shopping environment, and we continuously monitor our platforms to protect customer data and address technical issues swiftly.
We take all customer concerns seriously and regret that this situation led you to question the integrity of our business. Your experience does not reflect the standard we strive for, and we are taking further steps to improve support availability during high-traffic and maintenance periods.
If you have any remaining questions or require confirmation of the refund details, our team remains available via care@sophiesboutique-hamptons.com.
Thank you again for bringing this to our attention.
Warm regards,
Sophie
Time for this Scam Company to go out of business -- for real!
As a trained investigator, I usually don’t fall for stupid scams like this. But I was in a hurry to buy a gift for a sibling and saw what looked like a cute shirt on this site and bought it (using my direct credit card and billing address rather than PayPal which I usually do — again stupid). Immediately after buying, I got a reply from support[AT]sophiesboutique-hamptons.com thanking me for the purchase along with a receipt. I realized immediately that I had provided the wrong shipping address and tried to contact them to change it. My email to this address (the only one listed for support on the website) bounced several times, with this message:
Address not found
Your message wasn't delivered to support[AT]sophiesboutique-hamptons.com because the address couldn't be found, or is unable to receive mail.
I also received a notification from Shop.com that they were “Preparing Shipment” for the order.
So then I starting googling and found this site and many videos, reddit, etc claiming Sophie's Boutique-Hamptons is a complete scam website with AI-generated images, fake reviews on Trust Pilot, deleted negative comments on Facebook, Insta, etc, no phone number, no mailing address, or any way to contact anyone. Now I am not only concerned about the $48 I lost, but potential identity theft using the personal information I provided.
Whoever writes the responses here from "Sophie’s Team” suggests contacting them at care[AT] sophiesboutique-hamptons.com. I did. Still no response.
Bottom line to Sophie's Team: cancel my order and refund my money immediately. Delete my information from your databases. If this does not happen within 3 business days, I will first direct Shop.com and my credit card company to begin investigations. Then I will report to BBB, FTC and FBI's Internet Crime Complaint Center to shut this sham business down (for good).
8 de junho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Carole,
Thank you for your message, and we sincerely regret the frustration and concern this experience has caused.
After a thorough review of your order, we’re glad to confirm that the issue has been resolved thanks to the efforts of our customer service team. Your order was placed during a temporary communication system maintenance, which unfortunately impacted our ability to respond promptly. Additionally, the order was submitted with an incorrect shipping address, and due to this combination of factors, your initial cancellation request was compromised.
That said, we took all possible steps to address the situation and have now resolved it in full.
As requested, your personal information has been removed from our database.
We truly regret the inconvenience caused and appreciate your feedback as it helps us improve.
Thank you.
Kindest,
Sophie
My item is too big for me
My item is too big for me. I like it but will have to have it taken up. I followed the size chart.
2 de junho de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Kay,
Thank you for your feedbac! we’re really glad to hear you like the item, even if the fit wasn’t quite perfect. While our size chart is based on general guidelines, we understand that sizing can feel different depending on the style.
If you have any questions or need further assistance, feel free to reach out to us at care@sophiesboutique-hamptons.com, we’re here to help.
Kind regards,
Sophie's Team
This is a total scam
This is a total scam! This is not a boutique in the Hampton’s, it is a Chinese scam company. The dress I received looks nothing like the dress I ordered. It is so hideous and cheaply made that you would think a child made it.
20 de abril de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Melissa,
We’re truly sorry to hear that you’re disappointed with your order. That’s never the experience we want for any of our customers. While we are proud to work with a range of international suppliers to offer unique styles, we take product quality and customer satisfaction seriously.
Please reach out to us at care@sophiesboutique-hamptons.com so we can resolve this for you as quickly as possible.
Thank you,
Kind regards,
Sophie's Team
Poor quality dresses
I fell for it! Go buy the products on Amazon. The quality of the clothes is terrible. Very thin synthetic material. The sizing is off. I ordered all smalls. One of the dresses was huge, the other very small, the 3rd was probably a medium. I did receive my order, which is the 1 star, and someone did answer me when I emailed. The clothes are just such poor quality and I am embarrassed that I paid what I paid for the items. Forget shipping back to China! That would cost a lot of money. Sad that I thought this was a real boutique.
27 de maio de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi June,
I'm truly sorry to hear you were disappointed with your order. We never want any customer to feel misled or regretful about their purchase, that's the opposite of the experience we work hard to create.
Sophie’s Boutique is a small, family-run business, and while we do partner with international suppliers, we always aim to offer unique pieces you won’t find on big-box sites. That said, your feedback on sizing and material is taken seriously, we’ll be reviewing these styles closely to improve accuracy and quality going forward.
We understand that international returns can be costly, which is why we offer partial refunds without requiring the items back! though we realize that doesn’t work for everyone. Please feel free to email us again at care@sophiesboutique-hamptons.com—we’d be happy to revisit your order and see if there’s more we can do to make this right.
Thank you.
Sincerely,
Sophie's Team
Poor quality
Poor quality, not a real business in my opinion and with a horrible return policy. I felt robbed.
To be more descriptive I will clarify my review: I found this store information through my facebook account. I felt that the family story was compelling and very real. I never thought the items were of poor quality when I saw the pictures online. I made the purchase and 1) took a significant time to get the items, 2) when I saw them they look so different than what was described online - it seemed as if they used image improvement or something like that. 3) they claim to have a return policy but it is not upfront and easily seen, it is all the way on the bottom.
I never expected my items to come from China since the label says "Hamptons", when I tried to return the items I was told that I have to send them back on my own with no return labels... I finally expressed my concerns and received a note stating a 15% return with no need to return the items. What am I going to do with dresses that I do not like and that I will never use?
Frustrating, disappointing and not very honest in my opinion.
26 de maio de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Elizabeth,
Hi [Reviewer’s First Name],
I’m really sorry to hear you feel this way—this is absolutely not the experience we want for any of our customers. We’re a small, family-run business, and while we do work with international partners to bring our collections to life, we’re always aiming for transparency and fairness at every step.
I understand how frustrating it must have been to wait longer than expected and receive items that didn’t meet your expectations. We do have a return policy listed on our site, but I hear you—it should be easier to find, and we’re working on making it more visible. As for the partial refund option, that’s something we offer to save customers from paying return shipping, but it’s never meant to make anyone feel stuck with something they don’t want.
Please email us at care@sophiesboutique-hamptons.com so we can take a closer look at your order and see what more we can do. Your feedback is truly valuable, and we’d love the chance to make this right.
Thank you,
Sincerely,
Sophie's Team
I do not recommend ordering clothes…
I do not recommend ordering clothes from this company. The quality is the worst I’ve ever received and I’ve ordered from SHEIN. The clothes are made and mailed from China. Took 20-30 days to receive my order which was a misrepresentation from the pictures on the website. To return the goods, you have to ship back to China. Very very disappointed. Thought I was ordering from a family owned boutique. Please save yourself the hassle of ordering from this company. It is not worth it.
21 de maio de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Analisa,
We really regret learning about your ordeal. We strive to guarantee that every customer is happy with the product and the service, even though some of our items are sent by international logistics companies. To investigate your order and find a solution that helps put this right, please contact us at care@sophiesboutique-hamptons.com.
Sincerely,
Sophie
Scam....sent me trash in a bag.
7 de abril de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Meghan,
We regret learning that your order has caused you dissatisfaction. To help us better understand what happened and provide you with immediate assistance, please contact our support staff at care@sophiesboutique-hamptons.com.
Sincerely,
Sophie
This company is not based in the…
This company is not based in the Hamptons nor in the United States. They are in Asia. I placed an order a month and a half ago and still have not received it. So I did a little research and found that this is a scam company pretending to be a local business to the United States. I tried to dispute this with my credit card company but it was found as authorized since I actually placed an order even though I haven’t received it. I probably never will.
2 de abril de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Julia,
Thank you for your message. We're sorry to hear about the delay with your order. We believe we've located your order in our system, but we need to confirm a few details with you directly so we can investigate further and assist you properly. Please reach out to our customer care team at care@sophiesboutique-hamptons.com so we can help resolve this for you.
Sincerely,
Sophie
Do not buy from them
Do not buy from them. They say they are closing and have a sale that was supposed to be done a in a few days but yet they still open. The material is low quality. The three dresses were not the size I ordered. One dress didn’t even have any sort of lining. This is a complete fraud. I even had to get my credit card company involved to go about in getting a refund. So disappointed.
26 de abril de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Jocelyn,
We appreciate you sharing your thoughts. We really regret learning about your ordeal. We are aware of how annoying problems with size and quality can be. If you still have any questions, our customer service representatives are here and prepared to help. If you would want to help put things right, please email us at care@sophiesboutique-hamptons.com.
Sincerely,
Sophie
This is a SCAM
This is a SCAM! There is no location in The Hamptons. Dresses are 99 cents store quality and come from China to Jamaica, Queens New York and then to the scammed consumer. No Refunds!
18 de maio de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Sandra,
We regret learning that your order has caused you dissatisfaction. In order to provide a large selection of styles at reasonable costs, we do ship globally, and we make an effort to be open and honest about our fulfillment procedure and policies. Please contact us at care@sophiesboutique-hamptons.com if there is a problem with your order, we are happy to assist in resolving it.
Sincerely,
Sophie
Warehouse is in Asia not in the Hamptons!!
I purchased 4 dresses, all medium dresses except for one. It has a dress label indicating medium; however, it is definitely an extra small. Because you place the shipping cost to send an item back to ASIA to discourage customer returns. It is solely my fault that I didn't check the reviews before making a purchase from the Hamptons/Asia. I can't wear the item, and the other purchased items came after my event. I don't have money to spend carelessly, and Sophia Boutique should close if it fraudulently misrepresents itself to customers. Really Bad Business.
18 de maio de 2025
Opinião espontânea
Resposta da Sophie's boutique Hamptons
Hi Monique,
I appreciate your input. We regret that your order arrived later than expected and that one of the items did not fit as intended. We recognize how annoying this can be, even though we strive to provide precise sizes and deadlines. If you have any questions or concerns about your order, don't be afraid to contact our care staff at care@sophiesboutique-hamptons.com.
Sincerely,
Sophie
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