Absolute scammers, received after weeks an cheap plastic bag not at all as picture in web and although in website they offer free returns, customer has to pay shipping back to china. Later they offer... Ver mais
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Leia as opiniões dos outros
Absolute scammers. Avoid at all costs Bags are cheap fake copy bags- not leather but fake leather that smells of fish. Customer services will lie they’ve refunded when they haven’t-even sending me... Ver mais
This is the email from the scammer (soreza) Thank you for reaching out regarding your order. We understand that you've decided not to keep the bag, and we would like to... Ver mais
Don't buy any of their product they sell online; It's garbage. I mistakenly ordered again online because the first order I got was the real one, so I thought they were honest. Those ladies are frauds... Ver mais
Informações sobre a empresa
Escrito pela empresa
Soreza is a London-based fashion brand dedicated to redefining sustainable style. Specializing in luxury handbags and fashion accessories, Soreza offers timeless designs crafted with precision and care. Their versatile and elegant collections are designed to elevate your wardrobe while supporting a more ethical fashion industry. Committed to accessibility, Soreza provides free worldwide shipping on all orders, ensuring that luxury knows no borders.
Informações de contacto
Reino Unido
- contact@soreza.com
- soreza.com
1,4
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117 opiniões
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I would score this company at zero.
I would score this company at zero.
Please DO NOT use this company. I purchased a Longchamp mini bag and received a fake item. They state they are a London based company on their website, but the Directors are from China and the bag was sent from China. The bag label states it was made in Paris...
I have asked for a refund, but I have to return the fake item back to China at my own cost - clearly the cost would be higher than it cost Soreza to make the fake bag! They have a UK address at 153 Blakeney Way, Cannock, WS11 8LD but for some reason I cannot return there.
After many emails, they have since offered a partial refund of 25% so £15.50! Disgusting and unacceptable. Luckily, I purchased through PayPal so am protected.
Having now read the other reviews, I agree that they send fake bags, and the funds are not processed.
Avoid this organisation. This is a scam. I will be reporting to UK Police for Fraud and Trading Standards in the UK.
27 de fevereiro de 2025
Opinião espontânea
Resposta da Soreza
We are very sorry to hear about your experience and truly regret any frustration caused. Customer satisfaction is our priority, and we never want any customer to feel misled or disappointed.
Please reach out to us at contact@soreza.com, and we will be happy to look into this matter further and work toward a resolution that is fair to you. We appreciate your feedback and are continuously working to improve our processes.
Looking forward to assisting you.
Bought a bag and upon receiving the zip…
Bought a bag and upon receiving the zip was faulty. Reached out twice now via email and still waiting for a response. Do not buy from this company .
19 de fevereiro de 2025
Opinião espontânea
Resposta da Soreza
We sincerely apologize for the faulty item you received and for any delay in our response. This is certainly not the experience we want our customers to have.
Please reach out to us again at contact@soreza.com, and we will prioritize your case to resolve this issue as quickly as possible. We appreciate your patience and value your feedback as we continue to improve our service.
Looking forward to assisting you.
I ordered the Margaux Bag
I ordered the Margaux Bag, and it’s honestly the best handbag I’ve ever owned. The leather is buttery soft, the stitching is flawless, and it’s the perfect size for work and travel. It fits my laptop, wallet, and even a small makeup bag without
19 de fevereiro de 2025
Resposta da Soreza
Thank you for your wonderful review! We’re thrilled to hear that you love your Margaux Bag and that it’s the perfect fit for your work and travel needs. We put a lot of care into our materials and craftsmanship, so it means a lot to us that you appreciate the buttery soft leather and flawless stitching!
If there’s anything we can do to make your experience even better, feel free to reach out. We’d love to have you shop with us again!
Best regards,
Fake goods
Fake goods. Do not buy from this company. £60 for a fake Longchamp. Disgusting
26 de fevereiro de 2025
Opinião espontânea
Resposta da Soreza
We’re sorry to hear that you were not satisfied with your purchase. Customer satisfaction is extremely important to us, and we take all feedback seriously.
Please reach out to us at contact@soreza.com, and we will be happy to review your order and work towards a resolution. We appreciate your patience and are committed to ensuring the best possible experience for our customers.
Looking forward to assisting you.
Great Prices for High-Quality Bags
I was skeptical about ordering, but I’m so glad I did! The quality is outstanding, and the price is so reasonable for what you get. The shipping was fast, and the bag was carefully packaged. I will definitely be ordering more styles.
14 de fevereiro de 2025
Resposta da Soreza
Thank you for giving us a chance! We’re so happy to hear that you’re pleased with the quality, pricing, and packaging of your bag. We strive to provide a great shopping experience, and it’s wonderful to know that we met your expectations.
We can’t wait to have you shop with us again! If there’s anything we can do to make your experience even better, feel free to reach out.
Best regards,
FAKE FAKE FAKE!!
FAKE FAKE FAKE!!! SCAMMED! paid full price and received fake Chinese Longchamp mini that costs less than couple £. AVOID!!! As everyone else in the comments, do not fall for this website! Waited more than 2 weeks to get this once again fake mini bag.
25 de fevereiro de 2025
Opinião espontânea
Resposta da Soreza
We are very sorry to hear about your experience. This is absolutely not the standard we aim for, and we sincerely apologize for any confusion or disappointment caused. It looks like there may have been an error in our fulfillment process, and we want to make this right for you.
Please reach out to our customer support team at contact@soreza.com so we can review your order and provide a solution that ensures your satisfaction. We truly value our customers and are taking steps to prevent any similar issues in the future.
Looking forward to resolving this for you.
Soreza Customer Support
I wish I could give them 0 STARS
I wish I could give the 0 STARS. Happened the same as others in the comments, i ordered 3 longchamp minis and they are ALL FAKE. Plus I write to return and they want me to pay for the shipping back PLUS ONLY PARTIAL REFUND? WTF??? I read their return policy and it DID NOT STATE THAT. The longchamp bags say “longchamp” and honestly the price is STEEP for a fake. PLEASE AVOID DO NOT BUY FROM THIS STORE.
25 de fevereiro de 2025
Opinião espontânea
Resposta da Soreza
We sincerely apologize for this issue and completely understand your frustration. It looks like there was a mix-up in our warehouse, and we take full responsibility for this mistake. This is not the experience we want our customers to have.
Please reach out to our customer support team at contact@soreza.com so we can resolve this matter for you as quickly as possible. We are more than happy to arrange a return and ensure you receive a proper resolution.
We appreciate your feedback and are working diligently to prevent this from happening again. Customer satisfaction is our top priority, and we hope to make things right for you.
Looking forward to assisting you.
Counterfeit scam
Counterfeit scam. Fake merchandise, shipped from China. Mystery tracking of packages that never arrive.
20 de fevereiro de 2025
Opinião espontânea
Resposta da Soreza
Hi Mac, we take allegations like this very seriously, and we strive to provide high-quality products and transparent shipping. However, we could not locate any order under your name or the details provided. Please reach out to our customer support at contact@soreza.com with your order reference so we can assist you directly. We value honest feedback and are happy to resolve any legitimate concerns.
Counterfeit item sold
Counterfeit item sold. Purchased a Longchamp Bag, item was dispatched from China - it has numerous counterfeit flaws.
Only offered 15% refund once item is received back.
AVOID, I feel sickened that the website made me fall for this being legitimate and honest.
20 de fevereiro de 2025
Opinião espontânea
Resposta da Soreza
We sincerely apologize for any disappointment regarding your order. We take product quality and customer satisfaction very seriously, and we regret that this was your experience. It looks like there was an issue with fulfillment, and we would like to resolve this for you as soon as possible.
Please reach out to our customer support team at contact@soreza.com, and we will do our best to find a satisfactory solution. We appreciate your feedback and are actively working on improvements to ensure this does not happen again.
Looking forward to assisting you.
Soreza Customer Support
I was scammed
Order number: #SO972206. I was scammed. The price seemed too good to be true. I waited 3 weeks for a Longchamp mini bag, only to receive a fake. I already own a genuine one in blue and can compare the details. When I requested a refund, they told me to pay for postage and return it to China for only a partial refund. Please do not trust this company or fall for their scam like I did.
17 de fevereiro de 2025
Opinião espontânea
Resposta da Soreza
Hi Sollie, we take concerns like this very seriously, and we are committed to providing only authentic products. However, after reviewing our records, we were unable to locate any order under your name or the details provided. We strive for transparency and customer satisfaction, so if you made a purchase from our store, please contact our support team at contact@soreza.com with your order details so we can resolve this matter. We appreciate honest feedback and are happy to assist with any legitimate concerns.
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