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Founded in 1983, the Berlin based Sound Service has grown steadily from a one-product-distributor (MFB Fricke, the world´s first digital drum-machine under $1000) to one of the major independent European distribution companies for MI-, pro audio-, CE- and public address equipment. Over the past years Sound Service has steadily grown to an international distribution company with an extremely wide product portfolio, consisting of a large variety of brands offering a great assortment of new and innovative products. With extraordinary storage capacities and well-trained sales- and service-staff in the center of Europe we are able to offer a maximum of availability and service to our customers.
Unit C1 Belcon Industrial Estate, Geddings Road, EN11 0NT, Hoddesdon, Reino Unido
3,4
5 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My Focal monitors were damaged in a power surge and I took them to Sound service and they fixed them in record time and they were super friendly and responsive through the whole thing. Would definitely recommend
Excellent service - Nigel fixed my headset quickly efficiently and it’s all working again! I’m delighted 👏 highly recommended
I was given a 150€ cost estimate for repairing a Tech21 Paradriver DI that I can buy new for 250.
Completely out of common sense.
Should I want the broken Paradriver back to my country, I'd have to pay 35€ aprox.
I hope I'll NEVER need this repair service.
I found a seious issue with a brand new ZoomL6 LiveTrak audio mixer and reported this to this company detailing exactly the problem. As they are the appointed Service Agent for zoom products I thought it sensible that they know about this fault. I had minimal response with the exception of a very condescending email assuming that I did not know what I was talking about. After spending further time with more detail, no one had the courtesy to send me a follow up contact. This is not a good look for a service company which is customer facing!
The unit has been returned for the reason that it has a design fault and I doubt anyone new will be interested in this as no one has taken any interest to date. I have purchased to Zoom L6Max instead. I really dont understand how a unit such as the Zoom L6 can have such a basic design fault!!
I did use the email address you have provided initially to report the issue and that is where it all broke down, no one responded to this even though I sent a detailed report of the problem. I did receive a replacement L6 to find it had exactly the same problem. At this point I requested a full refund/return.
Resposta da Sound Service
Hi Simon, very sorry to learn of the less than positive experience you had back in March. Our UK team would be very happy to follow up on this for you if you could send your serial number and place of purchase to service@soundservice.uk?
Update: glad to hear that you're yielding better results with the L6max model. We're still very keen to investigate the initial L6 issue you experienced so if you're able to forward your thread to the address above we'd be very grateful.
Never responded to my emails about a £200 Zoom recording product.
Resposta da Sound Service
Hi Diana & Tim, please accept our sincerest apologies that this post has only just been brought to our attention. If you're still interested in Zoom recording products please reach out to our UK Team via service@soundservice.uk who will be very eager to make this right for you.
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