Ormai le magliette le prendo solo da loro! Grafiche degli artisti ECCEZIONALI, qualità delle t-shirt impareggiabili. Sicuramente in giro nei classici negozi qualità di un prodotto cosi non si tro... Ver mais
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There's no button to cancel the order. Neither is there a place where the tracking number is displayed. Email software is with some problem, because I've not received any emails after the purchase. I... Ver mais
Ho fatto un ordine come regalo di compleanno, il servizio clienti mi ha contattata per offrire una confezione regalo personalizzata totalmente gratuita. Mi ha fatto piacere vedere che l'azienda ha fat... Ver mais
A empresa respondeu
Magliette che cercavo introvabili da ogni altra parte, spedizione super veloce, ottima qualità dei prodotti e delle stampe. Ottimo servizio clienti, colgo l'occasione per porre le mie scuse a causa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Visit pixeltshirt.com
Informações de contacto
Via San Paolo 8, 37129, Verona, Itália
- +390456573300
- info@pixeltshirt.com
- spaceneil.com
4,3
Excelente
161 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything more thank OK
Fast delivery, excellent costumer service, good quallity. Thank you!
8 de junho de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Hi Mery, we are glad to hear our Customer Service team has been helpful. Thanks for sharing here on Trustpilot that you like the quality of our products. Enjoy your stuff! 🚀
- SpaceNeil
I have placed two orders two weeks…
I have placed two orders two weeks apart and I still haven’t received either order and I can’t seem to get a straight answer from customer service, it’s been over a month since the first order was placed and shipped,, so disappointing,, Lady Gaga can do better for merch production! Also now I cannot access my account or reset my password to check orders since I sent complaints
8 de junho de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Hello Tyler,
we are sorry to hear there is a problem with your purchase.
Here is a recap of your orders and support request status:
Our records show your first order #SN-2002322 was received on May, 4th and shipped on Wednesday, May 6th via PostaPriority Internazionale (Priority Saver) as chosen at Checkout. Tracking number is 5IUP0013006372.
Your second order #SN-2002486 was received on May, 29th and shipped on Wednesday, June 3rd via Postamail Internazionale (Super Saver) as part of a promo which granted free shipping on all purchases. As states on our website, please notice there is no public tracking available for Super Saver. This parcel is currently on transit to destination and is expected to be delivered next week or shortly afterwards.
Despite a huge increase in demand, I am glad to say processing on both orders has been on par with average order processing time on orders to be delivered to the USA.
Regarding your support request, we received your email on May, 23rd to which I can see we promptly replied in a matter of hours. We stated that your first order was shipped on May, 6th and therefore completed. Tracking info was included in the email. Please notice order completion simply means the parcel has been shipped to destination.
On June, 2nd when you sent us an update to the email conversation stating the parcel had not been delivered. We replied in less than 1 hour to report we opened a support request with both carriers involved: Poste Italiane and USPS.
There have been no further updates from us after June, 2nd we did not receive any reply from either Poste Italiane or USPS since we opened the tickets with them. I personally pushed Poste Italiane on Friday, May 5th to provide updates on the matter to no avail. They just notified us that further information may become available later this week, but there is no info available as of today.
I am heavily disappointed to reckon your first order has not been delivered yet despite our efforts to make sure carriers sorted out the situation. I have reason to believe the first parcel is late but still in transit to destination, just a the second one which has been shipped just days ago.
I am sorry to hear you are unable to retrieve or reset your My Account credentials. I have informed our IT dept to investigate on the matter, as far I can see no attempts have been made for your account.
I understand your frustration as well, but I would like to point out we did everything in our power since we do not have direct control on parcels shipped via regular mail (Super Saver / Priority Saver) once they are collected from our warehouse. I also believe we did reply to your support requests in a timely and precise manner.
Despite our policy, we definitely want our customers to be happy and have hassle-free shopping with us. We have just contacted you via email to offer a resolution.
I am sorry to hear you have been unhappy with us thus far, I genuinely hope this resolution will make up for the inconvenience.
Feel free to reply to this message for further assistance with your purchase.
Have a great day,
SpaceNeil Customer Service Team
Incredible!!!
Amazing customer service! The t-shirts came quickly, even during a global pandemic. The materials are too quality and so are the prints! Definitely not the last time i will be ordering from here!!
8 de junho de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Hi Sheldon, we are super happy to read our Customer Service team did a great job with your order. We did our best to make sure your order was delivered to you as soon as possible. Highest product quality and great customer experience are out top priority! 🚀
- SpaceNeil
Excellent product
Excellent product, delivered promptly. I have bought from SpaceNeil many times - never disappointed. Will certainly buy from again.
8 de junho de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Hi there Yvonne, thank you very much for your review! We are glad to hear product quality and customer service have been consistent if not better through the years, we strive to keep improving! 🚀
- SpaceNeil
Chromatica Jacket
My jacket arrived very quickly! The fit was great and the artwork was beautiful! Another great experience with SpaceNeil! :)
8 de junho de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Hi Jeff, DHL Express shipping is the way to go for fast, hassle-free delivery to the USA, we are glad to hear the varsity jacket was delivered in no time. Enjoy! 🚀
- SpaceNeil
I love it
I love it. Just what I was expecting if not even better.
5 de junho de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Jayme, we are really glad to hear you appreciate the quality of our products. Thanks for your review. Enjoy your stuff! 🚀
- SpaceNeil
I really enjoyed the purchase.
3 de junho de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Hi Steven, we are glad to hear you are very happy with your purchase. Enjoy your stuff! 🚀
- SpaceNeil
Resposta da Pixel T-Shirt
Thank you very much Nuno, we appreciate your words! We are glad to hear you like our product quality! 🚀
- SpaceNeil
You have responded quickly to any…
You have responded quickly to any question I had. Thank you for that
1 de junho de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Hi Nancy, we are glad to hear our Customer Service team has been helpful. Enjoy your stuff! 🚀
- SpaceNeil
Awesome merch and great customer…
Awesome merch and great customer service!!
28 de maio de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Courtney, thank you very much for taking the time to review SpaceNeil here on Trustpilot. We are so happy to hear you like our products, we do our best to provide a nice customer experience! 🚀
- SpaceNeil
Excellent quality, even better customer service
SpaceNeil is truly an amazing shop. Customer service goes above and beyond to help clear up any questions and answers extremely fast. The shirts that I bought are excellent quality and the shop has wicked cool designs. 100% recommend, and I will be purchasing again. Thank you!!!
24 de maio de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Thank you very much, Jaxon! We strive to make sure all our customers are happy with their purchases. Quality products and services are our top priority 🚀
- SpaceNeil
Everything has been good.
20 de maio de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Mattew, we are really glad to hear you appreciate the quality of our products. Thanks for your review. Enjoy your stuff! 🚀
- SpaceNeil
Although my first package was lost for…
Although my first package was lost for months, both Eleonora and Marco were very efficient at at following up with me, as to when I might expect my new package. They answered all of my questions in a timely manner, and seemed were very diligent at following through until this situation was resolved.
19 de maio de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Thanks Karen for taking the time to share your feedback. It's a pity the parcel was originally misplaced in transit via Super Saver, but eventually we managed to resolve the situation by issuing a complimentary replacement and ship it via DHL Express. That's so great the stuff has finally reached you! 🚀
- SpaceNeil
Maglie stupende
19 de maio de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Grazie Francesco, siamo molto contenti che tu sia rimasto soddisfatto delle nostre T-Shirts! 🚀
- SpaceNeil
Perfect Quality
19 de maio de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Thank you Benjamin for your review, enjoy your stuff! 🚀
- SpaceNeil
Semplicemente perfetti!
19 de maio de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Grazie Giuseppe per la tua recensione, siamo contenti di aver fatto un buon lavoro! 🚀
- SpaceNeil
Resposta da Pixel T-Shirt
Valentino, thank you for taking the time to review SpaceNeil here on Trustpilot, we are excited to hear you love your tees! 🚀
- SpaceNeil
The quality is perfect !
The quality is perfect, the shipping delay was perfect, when I asked them something about my order, they answered quickly,in a very nice way... I don't know what should I say !!
I highly recommend SpaceNeil!!! Thank you!
16 de maio de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
We definitely appreciate your kind words, we strive to provide the best customer experience to all our customers, it means a lot to read your great review. Thank you very much! 🚀
- SpaceNeil
All perfect
All perfect. On time and not expensive for funny and nice clothes. Thanks spaceneil.
14 de maio de 2020
Opinião espontânea
Resposta da Pixel T-Shirt
Thank you very much Isabelle for taking the time to review SpaceNeil here on Trustpilot, we are glad to hear you like our products! 🚀
- SpaceNeil
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