Pixel T-Shirt Opiniões 

Resposta da Pixel T-Shirt

14/05/2020

Thanks Xavier for your feedback on your most recent order, we are glad to hear we are doing great! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

14/05/2020

Thank you Paula for your review, we are glad you appreciated the complimentary shipping upgrade to DHL Express, enjoy your stuff! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

1/06/2020

[UPDATE #2]
Thank you very much Michael for taking the time to update your review and giving us 5 stars! We did everything in our power to resolve the issue and makeup for the inconvenience. We are so happy to hear you appreciated our efforts, it means a lot to us. 🚀
- SpaceNeil


[UPDATE]
Hello there Michael,
DHL Express shipping records show the parcel has been delivered in just 1 business day from dispatch. We tried to get in touch with you via email the day after delivery for your feedback but we have not received a reply as of today. We have reason to believe that the issue has been resolved so we are going to close your support ticket for now.

Please do not hesitate to get in touch with you for any further assistance.

If you do not mind, we would also like to invite you to consider taking the time to update your review.

Have an awesome day,
SpaceNeil Customer Service Team


[ORIGINAL MESSAGE]
Hello Michael,
we are sorry to hear there is a problem with your purchase.

My colleagues and I have investigated on your order #SN-2002261 as our records show the order is still marked as “Processing”. We determined that due to an unexpected error on our automated online platform the order has been delayed without our team noticing the issue. Coincidentally, we have just noticed your support request email dated May, 5th was wrongly marked as SPAM. Unfortunately these events has prevented us to fulfill your order in a timely manner.

Please accept our most sincere apologies for the inconvenience.

We have pushed the order to be dispatched as soon as possible. We are also reaching you via email to arrange a refund for express shipping costs in order to mitigate the inconvenience. I will also make sure you receive some complimentary freebies along with your order.

You will receive an automated email with tracking details once the parcel is picked up by DHL from our warehouse.

We hope you appreciate our efforts to resolve the issue. Once again, our apologies for the delay in processing the order.

Feel free to reply to this message for further assistance with your purchase.

Have a great day,

SpaceNeil Customer Service Team

Resposta da Pixel T-Shirt

8/05/2020

George, we are really glad to hear you appreciate the quality of our products. Thanks for your review. Enjoy your stuff! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

6/05/2020

Thank you very much Luca for taking the time to review SpaceNeil here on Trustpilot, we are glad to hear you dig our T-Shirt Making History collection, enjoy! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

30/04/2020

Grazie mille Edoardo per la tua recensione, siamo contenti che le nostre T-Shirt stiano conquistando il tuo armadio! Inoltreremo sicuramente i complimenti sulle grafiche ai nostri talentuosissimi artisti! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

30/04/2020

愛理、レビューありがとうございます！ 私たちはあなたの注文で素晴らしい仕事をしたと聞いてうれしいです。 いつでも当店へどうぞ！🚀
- SpaceNeil

Resposta da Pixel T-Shirt

6/05/2020

[UPDATE]
Hello there Stéphane,
thank you very much for taking the time to update your Trustpilot review! We are happy to hear you are enjoying the products!

Have a great day,
SpaceNeil Customer Service Team


[ORIGINAL MESSAGE]
Hello Stéphane,
we are sorry to hear the COVID19 emergency has impacted your order.

Due to Italian Government regulation we have been forced to temporarily suspend operations on March 11th, 2020. On the very same day we posted an highlighted alert on our website (with a red top bar across all products and pages including Cart and Checkout) stating all orders received after Mar. 11th, will be processed as soon as possible. As of today April 6th, 2020 the alert message is still visible on spaceneil.com since the regulation is still enforced nationwide.

Our records show your order #SN-2002229 has been received on March, 23rd so we are confident the alert was there when the order was placed. We are sorry to hear you have somehow missed the information or perhaps we failed to highlight the alert in a sufficient manner. We will investigate furtherly on the matter.

We have also spent some time to review all customer support request received since you placed the order. I can confirm we did not receive any support request in regard to the order #SN-2002229 either via email at customerservice@spaceneil.com or via our FB and Twitter accounts.

Please accept our most sincere apologies for the inconvenience and the delay in processing your order which, unfortunately, are not under our control. We are doing our best to make sure all orders will be dispatched as soon as we are allowed back to work.

In order to make up for the inconvenience, we will update your order shipping method to DHL Express 1-day, our fastest and premium option. This will allow you to receive the parcel in no time once we are able to ship it. Also, I will make sure freebies will be added to your order as well. Of course these are complimentary upgrades at totally no cost for you.

Please get in touch with our Customer Service Team for further assistance on your purchase.

Have an awesome day,
SpaceNeil Customer Service Team

Resposta da Pixel T-Shirt

23/03/2020

[UPDATE]
Hi Orlando, checking in to let you know we did not hear from despite our email from 3 days ago.

Please let us know if you need further assistance with your purchase.

Have a great day,
SpaceNeil Customer Service Team


[ORIGINAL MESSAGE]
Hello Orlando,
Marco Fantin from SpaceNeil Customer Service Team, glad to be talking to you again.

We are sorry to learn about your disappointment from this review on Trustpilot. I have spent a few moments to investigate on your order and the conversation between your email address and ours - Our records show your last email is dated Mar., 11th to which we replied on the following day with instructions on how to return the item. I can confirm we did not receive any further message from your end after our reply on Mar. , 12th nor we have received a return/exchange request via our Returns Center. No further support requests have been received from your end.

In regard to business numbers, please be advised we do not offer support via telephone. SpaceNeil Customer Service is available via email at customerservice@spaceneil.com and live chat through our Facebook and Twitter accounts.

We are sorry to acknowledge your customer experience has not been smooth and hassle-free as we want it to be, we would be glad to reprise your support request and make sure to resolve the situation.

We are following-up via email, please let us know if don't see our message within 10-15 minutes. Thanks!

Best regards,
SpaceNeil Customer Service Team

Resposta da Pixel T-Shirt

20/03/2020

You are welcome Christopher, we are happy to hear we did great! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

20/03/2020

Thanks Kathleen for taking the time to share your experience with us! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

7/03/2020

Thanks Barry for taking the time to review our products and services, enjoy your stuff! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

11/02/2020

Thanks SM for your review, enjoy your stuff! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

6/02/2020

Merci beaucoup Stephanie pour ton avis. Nous sommes très heureux que vous ayez reçu votre commande rapidement et que vous en soyez très satisfait! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

21/01/2020

Hello Jeremaih,
We have already discussed and issued a resolution to the problem regarding your order #SN-1902080 on January, 12th 2019 therefore we are quite puzzled to hear you are reiterating the same message, this time here on Trustpilot.

Did you receive our Customer Service Manager on Sunday, Jan. 12th? We did explain the situation once again, all the communication we made with both carriers in order to have you parcel delivered but we also explained we have no have direct control on parcels shipped via Super Saver or Priority Saver once they are collected from our warehouse. Additionally, the parcel was reportedly located in the Philippines on Dec., 30th as expected, so already in the destination country.

Despite our policy and Terms and Conditions of Sale you have agreed upon, we went the extra mile by issuing a full refund in order to make up for such inconvenience which was not caused by our negligence.

As we already told you, we understand your frustration, we are sorry hear you have been unhappy with us. We genuinely hoped the resolution would have resolved the unfortunate situation, please get in touch with us if you need any further assistance.

Best regards,
SpaceNeil Customer Service Team

Resposta da Pixel T-Shirt

17/01/2020

Grazie Sara per il tuo feedback e il continuo supporto! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

17/01/2020

Thanks Fiona Louise for your review! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

17/01/2020

Thanks Jorge for your review, enjoy your stuff! 🚀
- SpaceNeil

Resposta da Pixel T-Shirt

17/01/2020

Thanks Antonia for your review, we are sorry to hear you are not totally satisfied with the purchase.

We have investigated on your order #SN-1902109, our records show it was processed and delivered in just 4 business days which we think it is quite reasonable during the holidays. Also, we noticed your review has been posted before the parcel was actually delivered by DHL (according to the
tracking).

You may understand we are a bit puzzled since the feedback is somehow incoherent with the information in our possession. We would be more than happy to resolve any misunderstanding, please feel free to get in touch with our Customer Service team if you like.

Please let us know if there is anything else we can do for you at this time.

Best regards,
- SpaceNeil

Resposta da Pixel T-Shirt

2/01/2020

Thanks Juliane for your review! Happy New Year! 🚀
- SpaceNeil