Callum visited to service our Zip Hot/Cold unit, and correct a job which was not completed earlier, he carried out the work efficiently, and to a high standard. Many thanks Callum
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Leia as opiniões dos outros
Paul, the Engineer came out on time and was helpful and informative. He explained the problem really well and was able to solve it with a new part. He was professional and provided an excellent ser... Ver mais
A empresa respondeu
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Ver mais
A empresa respondeu
The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun"... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Informações de contacto
Norfolk, Reino Unido
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Michael always does a professional job.
3 de junho de 2026
Resposta da Zip Water UK
Good morning Lin,
Thank you for providing this great review!
I will pass your kind feedback along to Michael and his manager.
Kind regards,
Joe
Great product
Great product. service calls always super efficient with very friendly engineers
11 de junho de 2026
Resposta da Zip Water UK
Good morning Jeremy,
Thank you for taking the time to provide this brilliant feedback!
I'll be sure to pass your kind words on to our Field Service team, I know that they will be happy to hear this.
Kind regards,
Joe
Resposta da Zip Water UK
Good morning Leanne,
Thank you for taking the time to provide this feedback!
I'll be sure to pass this along to our engineer's manager.
Kind regards,
Joe
Engineer was good and thorough
8 de junho de 2026
Resposta da Zip Water UK
Good afternoon Al,
I hope you're well,
Thank you for the great review!
I'm glad that our engineer provided a through service on your product, I will make sure this gets passed onto their manager!
Kind regards,
Bradley
Great service and water tastes even…
Great service and water tastes even better ;-)
2 de junho de 2026
Resposta da Zip Water UK
Good morning John,
I hope you're well,
Thank you for this great review!
We're glad you're happy with the service, and even happier with the quality of the water! I'll make sure your feedback is passed to the relevant channels!
Kind regards,
Bradley
Service and repair
We needed a service and the cold water wasn't working. The contract knew what the problem was straightaway and solved it quickly and efficiently.
2 de junho de 2026
Resposta da Zip Water UK
Good afternoon Helen,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that our team were able to asses the issue quickly and resolve this in an efficient manner! I will make sure this is passed onto the area manager!
Kind regards,
Bradley
Engineer was very friendly & sufficient.
2 de junho de 2026
Resposta da Zip Water UK
Good afternoon Michelle,
I hope you're well,
Thank you for this great review!
I'm glad that our engineer, Scott, provided the friendly service we aim to deliver, and that he could get the job done!
I will make sure this feedback gets put up to his manager!
Kind regards,
Bradley
Very friendly service
Very friendly service. Well informed with what was happening and all information given was well understood by myself
5 de junho de 2026
Resposta da Zip Water UK
Good afternoon Bronagh,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that our team provided clear information as to what was happening with the service, the meant you could understand our process.
I will feed this back to the relevant managers!
Kind regards,
Bradley
Always arrives on time.
29 de maio de 2026
Resposta da Zip Water UK
Good afternoon Lynette,
I hope you're well,
Thank you for this great review!
I'm glad that our engineers are punctual with the appointments that we arrange, I will make sure this is fed back to the area manager!
Kind regards,
Bradley
Excellent quick service !!
The person I initially spoke with was friendly and professional. The engineer came out the next day.
28 de maio de 2026
Resposta da Zip Water UK
Good morning Jodi,
I hope you're well,
Thank you for this great review!
I'm glad that our team provided the professional and friendly service that we'd expect of them, I will look further into this and let the relevant team manager know!
Kind regards,
Bradley
Efficient company to deal with
Extremely helpful and pleasant engineers, simple system to book appointments at your convenience and a given timeslot on the day.
8 de junho de 2026
Opinião espontânea
Resposta da Zip Water UK
Good afternoon Kelly,
I hope you're well,
Thank you for this outstanding review!
I'm glad that our engineers are extremely helpful and pleasant, and will make sure this gets passed onto their managers! We do try and keep the booking system and user-friendly as possible, so I'm glad that this is reflected also.
Kind regards,
Bradley
Resposta da Zip Water UK
Good afternoon Dave,
I hope you're well,
Thank you for this brilliant review!
I'm glad that our service has caused this response, and we will aim to keep this up going forwards!
Kind regards,
Bradley
Resposta da Zip Water UK
Good afternoon,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that our team provided the professional, polite service that we expect. I will feed this back to the relevant team!
Kind regards,
Bradley
Resposta da Zip Water UK
Good morning Irina,
I hope you're well,
Thank you for this brilliant review!
I'm glad that we could provide the excellent and professional service that our customers expect of us! We will aim to keep this up moving forwards!
Kind regards,
Bradley
Resposta da Zip Water UK
Good morning Richard,
I hope you're well,
Thank you for this great review!
I'm glad to hear your received the friendly and professional service that we aim to deliver! I will make sure this gets passed onto the relevant teams!
Kind regards,
Bradley
Fast and friendly service as usual.
28 de maio de 2026
Resposta da Zip Water UK
Good morning Rob,
I hope you're well,
Thank you for this great review!
I'm glad to hear that you received the efficient and friendly service we aim to deliver! I will make sure this feedback is passed onto the relevant teams!
Kind regards,
Bradley
2nd regular service visit from this…
2nd regular service visit from this engineer and he arrives on time, he’s polite and efficient - Great overall service from Zip
29 de maio de 2026
Resposta da Zip Water UK
Good morning Nigel,
I hope you're well,
Thank you for this brilliant review!
I'm glad that you've received the quality of service that we'd expect all of our customer to have! I will make sure that the individual who attended is praised for their hard work!
Kind regards,
Bradley
Great service and quick response.
21 de maio de 2026
Resposta da Zip Water UK
Good morning Steve,
I hope you're well,
Thank you for this great review!
I'm glad that you could experience the great service and speedy response that we aim to provide! We will aim to keep this up going forwards!
Kind regards,
Bradley
Resposta da Zip Water UK
Good morning Tiffany,
I hope you're well,
Thank you for this great review!
I'm glad to hear that we could provide you with the efficient and quality customer service that you'd expect, and we will aim to keep this up moving forwards!
Kind regards,
Bradley
Zip have done a great job supporting…
Zip have done a great job supporting the catering facilities on site. Staff are polite and efficient. Price has been benchmarked against alternate suppliers as good value and the site has suffered ZERO downtime since the system was installed.
19 de maio de 2026
Resposta da Zip Water UK
Good morning Keith,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that the overall experience with us has been so positive! I will make sure this is fed back to the relevant teams to ensure the good work is kept up!
Kind regards,
Bradley
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