Very fast delivery on my courtesy car and very fast on dealing with my claim on my car that was written off! Customer service is great! Very happy with their service and the courtesy car! Great comm... Ver mais
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Leia as opiniões dos outros
They helped take stress out of the no fault accident we had, organised a hire can and had it within 24 hours, kept in regular contact to keep me updated on the status of the insurance claim. Everyone... Ver mais
A empresa respondeu
The people I dealt with individually made me feel relaxed when explaining my car accident that was admitted to not being my fault. A very patient and understanding team. Although I hope never... Ver mais
A empresa respondeu
Absolutely abysmal. Was put in touch with them through my insurer. They assured me I would face no out of pocket costs, then left a hire car with me deliberately longer than needed (I kept offering it... Ver mais
Informações sobre a empresa
Escrito pela empresa
Spectra Drive have many years experience providing accident management services from our Manchester based operations centre. We can offer a 24/7 nationwide range of mobility and vehicle repair solutions.
Informações de contacto
Chapel Studio, 47 Waterloo Road, SK1 3BJ, Stockport, Reino Unido
- 0330 555 0505
- claims@spectradrive.com
- spectradrive.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 54% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
While feeling stressed after my…
While feeling stressed after my accident, I felt reassured after speaking to the spectra drive team. They are all very friendly,Chenise who I spoke to mostly, was lovely, I felt my experience was hassle free. They did all the work. I would recommend them 💯 .
Very good at sorting through everything…
Very good at sorting through everything that needed doing and answering the phone straight away when needed to talk to them
Spectacular in all respects I would say.
Spectacular in all respects I would say.
Excellence but check email truth
Spectra’s phone and car service were easily 5 star excellence but two odd emails undermined this, one requiring a car return in 5 days ( not actually needed) and another requiring 3 months of previous bank statements! (Again, not needed in the end. ) Both were handled well by phone.
Efficient, professional and friendly
I had a no fault accident 300 miles from home. Within 1 hour 45 mins my family were in a lovely hire car driving home. My car was a total loss so it was a very stressful time. The whole experience was made so much easier by the wonderful Spectra team. Tom, Chenise and Liam were so helpful, always available and kept me up to date with the progress of my claim regularly. The other members of the team were equally helpful. I have no hesitation in endorsing the Spectra team to anyone who needs this type of service.
Poor service
Poor service with inefficient and low quality team. No consideration for insurers or insureds alike.
Great service Tom Martin was excellent…
Great service Tom Martin was excellent help would highly recommend

Resposta da Spectra Drive
Very well organised and always…
Very well organised and always reassuring! Always on hand to talk to and happy to answer any questions!

Resposta da Spectra Drive
Great service from all the staff
Great service from all the staff

Resposta da Spectra Drive
First time good experience Thanks
100% would recommend!
big shout out to Chenise as a big over thinker myslef she really reassured me through the whole process. The company were very quick and answered all my questions throughout the claim. i would definitely recommend to anyone.
I have never had to do anything like…
I have never had to do anything like this before, but from the start you have made this easy, always keeping in touch to let me know what is happening. Whenever I have phoned with a query the lady taking my call was very polite and helpful.
Spectre Drive
Spectre Drive , were fast , efficient and kept me in the loop during the whole period I needed them.
I was particularly helped by Chenis And Becki. Who I am saying a Big THANK YOU to.
Completely satisfied
No fuss at all. Got a hire car delivered within a day and everything else was sorted with 3 minute phone calls. Really nice people with great customer service. Highly recommend
My experience with spectra drive was…great
My experience with spectra drive was great from day one I had a rental within 24 hours customer service A1 I talked with Chinese she was very helpful updating me once a week on my vehicle the progress on what was happening I can't fault this company as their service were inpecable I recommend spectra drive if your vehicle has been in a accident as they proficient and professional
Fast delivery of replacement car
Fast delivery of replacement car, weekly updates on progress, good final settlement
Regards
Danny.
Fantastic service
Fantastic service, very supportive staff and always happy to help! They made what is a stressful experience as easy and straightforward as it could be. Easy to contact and answered all my queries promptly. Chenise in particular handled a lot of my calls and was very helpful. Thank you
Fantastic service
Fantastic service, my car was picked up within an hour outside my workplace, Following day a hired car was delivered outside my house, clean and comfortable drive. They kept me informed regularly about what was happening with my claim. The staff are highly professional and very friendly to talk to.
Been very helpful over the phone as…
Been very helpful over the phone as much as possible got hire car with in hours very clean car and very reliable can not fault them would definitely recommend
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