Very fast delivery on my courtesy car and very fast on dealing with my claim on my car that was written off! Customer service is great! Very happy with their service and the courtesy car! Great comm... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
They helped take stress out of the no fault accident we had, organised a hire can and had it within 24 hours, kept in regular contact to keep me updated on the status of the insurance claim. Everyone... Ver mais
A empresa respondeu
The people I dealt with individually made me feel relaxed when explaining my car accident that was admitted to not being my fault. A very patient and understanding team. Although I hope never... Ver mais
A empresa respondeu
Absolutely abysmal. Was put in touch with them through my insurer. They assured me I would face no out of pocket costs, then left a hire car with me deliberately longer than needed (I kept offering it... Ver mais
Informações sobre a empresa
Escrito pela empresa
Spectra Drive have many years experience providing accident management services from our Manchester based operations centre. We can offer a 24/7 nationwide range of mobility and vehicle repair solutions.
Informações de contacto
Chapel Studio, 47 Waterloo Road, SK1 3BJ, Stockport, Reino Unido
- 0330 555 0505
- claims@spectradrive.com
- spectradrive.com
4,4
Excelente
341 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 54% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Happy customer!!!
Very fast delivery on my courtesy car and very fast on dealing with my claim on my car that was written off!
Customer service is great! Very happy with their service and the courtesy car!
Great communication with James Hovington thank you!
14 de julho de 2026
Very fast
Very fast, efficient, friendly and easy to deal with.
I couldnt recommend enough.
Especially Liam Whittam
2 de julho de 2026
Resposta da Spectra Drive
Thank you so much for your kind words and recommendation! We're delighted to hear that you found our service fast, efficient, friendly, and easy to deal with. We'll be sure to pass your special mention on to Liam – he'll be thrilled to know he made such a positive impression. We really appreciate your support and look forward to helping you again in the future!
Good clear customer service
Good clear customer service. Curtesy car within 24 hours of accident.
2 de julho de 2026
Resposta da Spectra Drive
Thank you for your lovely review. We're pleased to hear that you found our customer service clear and that we were able to provide you with a courtesy car within 24 hours of your accident. We appreciate your feedback and are glad we could support you during a difficult time. If you ever need us again, we're here to help.
Spectra fantastic friendly trustworthy
The people I dealt with individually made me feel relaxed when explaining my car accident that was admitted to not being my fault.
A very patient and understanding team.
Although I hope never to deal with the team ever again.
(In a nice way).
22 de junho de 2026
Resposta da Spectra Drive
Thank you for your wonderful review. We're so pleased to hear that our team helped you feel relaxed and supported while discussing your accident. We understand that being involved in an accident can be stressful, so it's great to know that our patience and understanding made a positive difference.
We completely understand your comment about hoping not to need us again – and we sincerely hope you don't! But if you ever do need our assistance in the future, we'll be here to help in any way we can.
Always a good service
26 de junho de 2026
Resposta da Spectra Drive
Thank you for your review! We're delighted to hear that you consistently receive good service from us. Your continued support means a lot, and we look forward to helping you again whenever you need us.
Resposta da Spectra Drive
Thank you for your fantastic review! We're delighted to hear that you received brilliant service from start to finish. Your feedback is greatly appreciated, and we're pleased we could provide you with a positive experience. We look forward to assisting you again in the future should you ever need us.
Fantastic service very quick response…
Fantastic service very quick response the fastest service I ever come across also very helpfull
18 de junho de 2026
Resposta da Spectra Drive
Thank you for your fantastic review! We're delighted to hear that you were impressed with our quick response times and found our service to be the fastest you've experienced. It's also great to know that our team was helpful throughout the process. We really appreciate your kind words and your support.
Responsive and polite staff and a…
Responsive and polite staff and a relatively straight forward process. Liam was very helpful as were others I dealt with.
24 de junho de 2026
Resposta da Spectra Drive
Thank you for your kind review. We're delighted to hear that you found our team responsive and polite and that the process was straightforward for you. It's especially wonderful to know that Liam and the rest of the team were so helpful throughout your experience. We'll be sure to pass on your feedback to Liam and the team. We really appreciate your support and are here if you ever need us again.
I was made aware of spectra drive…
I was made aware of spectra drive because of another so called Farming claims. Whilst I was led to believe this awful company was acting as the insurance company they were indeed nothing to do with the insurance. So called manager was rude aggressive on the phone and refused to tell me where my car was? I later received this information via email. I also had phone put down on me. This company isn't interested in the customer they are in it make money out of insurance companies and vulnerable people. Read engineers report they don't even physically inspect the car they make a ridiculous estimate from photos whilst your car is stuck in storage costing insurance company more money. They don't give you lije for like courtesy car either they give a high end expensive 4x4 and then charge insurance company 200+per day. DONT TRUST THEM
5 de junho de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for taking the time to leave your review.
We are sorry to read that this was your perception of our service. However, we feel it is important to clarify a number of factual inaccuracies contained within your review.
Firstly, Spectra Drive is an independent accident management and credit hire company. At no stage do we represent ourselves as an insurance company, nor do we suggest that we act on behalf of an insurer. Before we were instructed, you signed documentation that clearly explained our role and confirmed our independence.
We also dispute the suggestion that we refused to tell you where your vehicle was. We provided this information as soon as it was available, and the details were also shared with both you and your insurer.
Your comments that we are "not interested in the customer" are particularly disappointing. Supporting motorists following a non-fault accident is the very reason our business exists, and providing a professional, transparent and customer-focused service remains at the heart of everything we do.
With regard to the engineer's assessment, we regularly utilise desktop engineering to enable claims to progress quickly and avoid unnecessary delays. The resulting report is then disclosed to the at-fault insurer, who is entirely free to instruct their own independent engineer or arrange a physical inspection should they consider it necessary.
Finally, whilst we always aim to provide a like-for-like replacement vehicle, this is not always possible. Where an exact match is unavailable, customers may receive an upgraded vehicle at no additional cost to them. The applicable hire rate remains aligned to the customer's own vehicle and is assessed in accordance with established industry practice, not the replacement vehicle provided.
We appreciate that not every claim concludes to everyone's satisfaction, but we remain committed to treating every customer fairly, professionally and with respect throughout the claims process.
We wish you all the best for the future.
Resposta da Spectra Drive
Thank you for your review. We're pleased to hear that you found our service quick and efficient in resolving your claim and keeping you informed throughout the process. Your feedback is greatly appreciated, and we're glad we could make the experience as smooth as possible for you.
Quick, professional, polite.
Quick, accurate and a pleasure to deal with. They dealt with my case and everything was sorted within a day for a courtesy car and under 2 weeks for my write off money to be in my bank! I would definitely recommend you to family and friends.
18 de junho de 2026
Resposta da Spectra Drive
Thank you for your fantastic review! We're delighted to hear that you found our service quick, accurate, and a pleasure to deal with. It's great to know that we were able to arrange your courtesy car within a day and have your write-off settlement paid within two weeks.
We truly appreciate your recommendation to your family and friends. Thank you for placing your trust in us, and we're so pleased we could make the process as smooth and efficient as possible for you.
Acted quickly in a difficult situation
Acted quickly in a difficult situation. I was updated along the way and James Hovington has been very helpful, along with all the other members I have contacted. The Hire car was excellent and service delivery also.
5 de maio de 2026
Resposta da Spectra Drive
Thank you for your wonderful review. We're delighted to hear that we were able to act quickly during a difficult situation and keep you updated throughout the process. It's especially great to know that James and the rest of the team were so helpful and supportive.
We're also pleased that you were happy with the hire car and the service provided. Your kind feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
They helped take stress out of the no…
They helped take stress out of the no fault accident we had, organised a hire can and had it within 24 hours, kept in regular contact to keep me updated on the status of the insurance claim. Everyone i spoke to at Spectra Claims we kind, calm and knowledgeable. Anytime i had a question they where more than happy to answer and put my mind at ease. Felt like they put me first instead of the insurance company.
16 de junho de 2026
Resposta da Spectra Drive
Thank you for taking the time to leave such a detailed and positive review. We're delighted to hear that our team helped take some of the stress out of your no-fault accident and that we were able to arrange your hire car within 24 hours.
It's wonderful to know that you felt supported, kept informed, and reassured throughout the claims process. Our team always aims to provide a calm, knowledgeable, and personal service, so we're pleased that everyone you spoke with made you feel like a priority.
Thank you again for your kind words and for trusting Spectra Claims. We really appreciate your feedback.
Really helpful and straightforward…
Really helpful and straightforward advice , James was straight to the point and explained everything clearly so that I understood exactly what is happening with my claim, he has exceeded my expectations.
11 de junho de 2026
Resposta da Spectra Drive
Thank you for your excellent review. We're delighted to hear that you found our advice helpful and straightforward. It's great to know that James explained everything clearly and helped you understand exactly what was happening with your claim.
We'll be sure to pass on your kind words to James. We're pleased that he exceeded your expectations and provided the support and guidance you needed throughout the process. Thank you for choosing Spectra Claims and for taking the time to share your experience.
Resposta da Spectra Drive
Thank you for your review. We're pleased to hear that you found our service efficient and that you were happy with the vehicle provided. We appreciate your feedback and are glad we could make the process as smooth as possible for you.
Calm in a crisis
Everyone we dealt with was understanding and reassuring in what was a very distressing time for us.
Each stage of the process happened just as we were told it would.
13 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for your kind review. We're so pleased to hear that our team provided the understanding and reassurance you needed during what we appreciate was a very distressing time.
It's great to know that each stage of the process happened as explained and that you felt supported and kept informed throughout. Providing a clear, reliable, and caring service is extremely important to us, and we're grateful for your feedback.
Absolute Relief
I was not sure what was going on with my after accident progress. Liam was assisting me from the start. It was so important to speak to him again today and to discuss my fears and uncertainties. In minutes he set my mind at ease and give me advice I was so in need of. I’m so grateful.
10 de junho de 2026
Resposta da Spectra Drive
Thank you for sharing your experience. We’re so pleased to hear that Liam was able to provide the reassurance, guidance and support you needed during what can be a worrying and uncertain time.
It’s wonderful to know that speaking with Liam helped put your mind at ease and that he was able to address your concerns with care and understanding. We’ll be sure to pass on your kind words to him.
Thank you again for taking the time to leave your feedback. We’re grateful to have been able to support you through your journey.
Resposta da Spectra Drive
Thank you for the fantastic review!
Continued support and patience
I want to add to my earlier review in March...everyone I have dealt with have continued to be totally supportive, helpful and most of all, patient in what is turning out to be a somewhat drawn out claim. May I make mention again of James and Liam, adding Chenise.
26 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for taking the time to add to your previous review. We’re really pleased to hear that, despite your claim taking longer than expected, our team has continued to provide the support, patience and reassurance you needed throughout the process.
We’ll be sure to share your kind words with James, Liam and Chenise. It’s wonderful to hear that their helpful and supportive approach has made a positive difference during what can be a challenging time.
Thank you again for your continued feedback and for recognising the efforts of our team. It’s greatly appreciated.
My experience was excellent
My experience was excellent. And very quickly sorted . A big thank you to .
SS RECOVERY MANCHESTER for all the time and support given .
Chantel Brammall
20 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for the fantastic review!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.