Speedo 

I would give this company for the quality of their products and their customer service zero but am not able. I would not advise anyone to buy a swimsuit from them.
I bought a swimsuit and have used it about 40 times, it has started to deteriorate in patches and is unwearable.i sent photos of the damage. The swimsuit had a long last treatment Lycra at extra life. This seems of little use as speedo have told me that my swimsuit is damaged due to normal wear and tear. I was asked how I had washed it and told them I had followed the instructions on the swimsuit. It seems to me that they had already made up their decision when I first contacted them.
They are not offering a replacement or refund.
These products are not cheap and I would expect better. I think that the company should make it clearer how long they expect their items to last.
I will not be buying from this company again and suggest you do not waste your money on them either.

Seems this is a scam after waiting 35 days for delivery advised arrived yesterday at 9.44 am No package security cameras confirm not delivered Response they will dispatch new order
Impression site is a scam confirms others experience recommend do not order from their site I will cancel my credit card

I'm still waiting for the product trhat I've bought 20 days ago! It seems that they didn't advise the forwarder agent about my correct address, the package seems to be stuck somewhere and they do not assist! They keep saying "thanks for your e mail, we'll let you know".
Bad bad bad experience

Product never received. I contacted them 3 times to say there was a problem with the shipping according to their tracking info and was told to call back twice. I was told there was plenty of stock so no problem to wait another day. On the 3rd call, they said the item had sold out and the only alternative was triple the price.

Poor customer service- they shipped the wrong size products, my order was for size 30 but I received size 28&26 instead. I called, sent messages and asked for the replacement items but despite numerous messages and chats instead of replacing the items returned they just sent me an email saying they refunded me. This is beyond incompetence. I bought the items when they had an offer and I expected to receive what I ordered and paid for.

Poor service. Evri managed to lose my delivery twice which is bad enough. But the second time I was told their courier team would chase what had happened. It wasn’t until I called again that I finally got an explanation. Offer £5 compensation to buy products that will get lost, again.

Speedo has the worst and rudest customer service. I wanted to add an extra item to an order (£50+) that hasn't even yet shipped but received a very unhelpful standard reply about their returns policy. I explained that my query is not related to returns, but the customer rep won't listen.

When I asked to talk to a supervisor or the customer complaints team on the phone, they dismissed my request.

I regularly purchase Speedo products for my family from Amazon, but I have never bought them directly from Speedo. I should have continued to do so. What a mistake!

The worst customer service. I have contacted them 5 times in the last 2 weeks regarding a problem with the goggles they shipped me.
I have used phone and chat. They said I have to set up an account to get a response, and each time they promise they will reply in 24 hours or the same day and then...nothing.
They are happy to blatantly lie and looking at the other reviews it seems this is a common problem.
It's a shame as I have used their gear a lot, but if you have a problem the customer service is non-existent.

I selected 1* because without a selection I could not proceed. I have been a retail customer both in the UK and Australia for some 55 years. Because I could not find a retail outlet I ordered a pair of togs (trunks) on line and they were delivered by mail on 4th September. Unfortunately the size on the label was 34" but the item was a size 28" so wrongly labelled. Since the delivery date there has been an exchange of emails almost every day without any progress towards a resolution. I do not have the product ordered nor have I been offered my money back. Unfortunately I needed my new togs for a swimming fitness opportunity now probably missed. To cap this situation Speedo require you to have an account before you can even complain so every thing starts with email then goes on to the web and your account so a long, sometimes difficult process.

My advice is avoid Speedo if you can.

Ich finde die Produkte sehr gut. Allerdings ein extrem schlechter Kundenservice.
Bearbeitung von Rücksendungen dauert ewig und funktioniert auch nur über Druckaufbau. Sehr sehr schade.
Ich werde dort zukünftig nicht mehr kaufen, sondern auf andere Portale zugreifen.

Should be called Slowo not Speedo!

I placed an order on 18th July and it wasn’t fully completed — including returns processed — until 6th August. For a brand named Speedo, the service was painfully slow. It felt like my order swam the Channel on its own just to reach me.

Honestly, I expected quicker processing and smoother returns from such a well-known brand. Instead, it was a frustrating wait with poor communication along the way.

Unless you’re in no rush whatsoever — and enjoy a bit of mystery around your parcels — I’d think twice.

Gute Badeanzüge und Bikinis, aber die Qualität hat sich in den letzten Jahren verschlechtert. Der Versandservice ist sehr schlecht. Die Badeanzüge kamen viel zu spät an, viel später als angekündigt. Die Rückgabe funktioniere nur von UK gratis, sagte man mir und ich bekam ein (angeblich kostenfreies) Rücksendeetikett. Bei der Post musste ich trotzdem hohes Porto zahlen! So einen schlechten Service habe ich lange nicht erlebt, werde dort nicht mehr bestellen.

Terrible company sizing wrong, delivery tracking online useless and no refunds; won’t use again

Warte auf die Rückerstattung per PayPal nach Rücksendung, die am 15.07. (Irgendwo in Deutschland) angekommen ist, keine Benachrichtigung darüber, nur aus dem Sendungsstatus ersichtlich.
0800-Nummer ist laut Auskunft nicht verfügbar, Kundenkonto kann nicht eröffnet werden, alle Mails kommen automatisch zurück..... keine Kontaktaufnahme möglich.

Würde am liebsten 0 Sterne vergeben!!!!

Ridiculous sizes I mean I'm a size 14 so I always get a size up for comfort and the ones I got sent were supposed to be a size 16 omg more like a size 6.

Rückgabebedinungen sind katastrophal. Man wartet über ein Monat, dass man eine Bestätigung bekommt, dass die Rückgabe endlich bei Speedo angekommen ist .
Was ich wirklich loben kann sind die Mitarbeiter von Speedo, die ausgesprochen nett mit mir kommuniziert haben und stets bemüht waren eine Lösung zu finden .
Für mich steht aber fest nie wieder direkt bei Speedo zu bestellen !

Order Number 663091753

Again !!! , nothing but Trouble from Speedo Customer service

My daughter had to wait 3 weeks for her refund ( her order number 658370187 ) and because we needed

a race suite ASAP I ordered her the correct size on the 8th April , I rang up and spoken to your customer service team on Thursday 10th April asking them to cancel my order

because it still hadn’t been dispatched with DPD (So I had to go to a different store Ness to get one ready for the weekend )

Speedo customer service said there was nothing they could do even thou the suit was still in the Wearhouse I would have to wait for delivery and return the item.

I chased it again with speedo yesterday 14th April because the tracking is still showing DPD are waiting for the parcel , I got a Message from Kai saying it

It is within the timescale and if still no update by tomorrow 15th April we will provide you with a resolution, AGAIN I asked politely if they could cancel my order if I get no update by the

15TH . Got a replay back from Jamie saying no problem we can look into this further after the timeframe and investigate further.

it’s the 15th and guess what Still no update with DPD the tracking is still showing they are waiting on the parcel from Speedo , I message customer service asking for a refund and the

message I got back from Anousha was I can see that your order was dispatched to you on the 10th April and we do allow 3-5 working days for orders to be delivered if you have not

received delivery by the 17th get back in touch with us. Why did I get a message previously saying the 15th ??

Working closely with DPD in my Job when the tracking says we’ve received your order details , but have not yet received your parcel it means DPD don’t have it yet .

How hard is it for Speedo customer service to pick up the phone to the Wearhouse and ask them not to delivery my order and cancel and refund my money back.

Leanne

Order Number 658370187

Placed an order for Speedo Fast skin £370 Unfortunately it was the incorrect size sent it back using the Royal Mail pre-paid label.

After numerous e-mails and phone calls that were a waste of time because no one tells you the truth or reads your e-mails correctly

3 Weeks later after Speedo receiving my return, STILL NO REFUND.

I Won’t be using Speedo.com again because their customer service is shocking think a lot of training needs to be done regarding your customer service and figures crossed I will be getting my refund soon or I will be raising a dispute with my bank.

Stevie

I purchased a few items with priority delivery. The online status said it was delivered and when i contacted customer service they told me to wait 5 days and get back to them. If this was the case I would have went with normal delivery. I would not recommend purchasing from them if you are in a hurry and certainly a bad customer service.

I bought a Speedo Biofusion Mask and Snorkel in the Philippines, both of which were defective. The mask’s anti-fog coating caused severe visibility issues, and the snorkel let water in through the nose area.

When I requested a refund within days, as per DTI consumer laws, Speedo refused and only offered partial store credit. To make things worse, the store staff in Puerto Princesa even suggested that Palawan seawater might be responsible for the poor visibility—as if normal seawater should ruin a diving mask!

Poor product quality and terrible customer service—avoid Speedo if you expect basic consumer rights!