Speedo 

hi,

They offer free return 60 days!

BUT THEY DO NOT PAY RETURN POSTAGE.
THEY DO ANSWER SUCH WAY THAT THEY DO INTETIONALY FRAUDLENT SALES!

Worst online shopping experience ever! Ordered a costume, googles and a swimming cap. The costume never arrived, only the cap and goggles were delivered. I let Speedo know the moment I opened my package. After multiple phone calls, emails with photos attached and signing a declaration that I never received the costume. I requested a refund twice as I had bought a costume from Nike in the meantime due to all of Speedos delays. I received an email saying a replacement costume will be sent.

They failed to send my costume and after all the admin I still couldn’t get a refund after requesting it twice.

Don’t bother signing up to their newsletter for the 10% discount, as this will not be sent and you won’t get a coupon.

Avoid the hassle of dealing with Speedo UK and just buy a costume from Nike or anywhere else.

Ich habe am 12.07.2023 eine in der Größe nicht passende Wettkampfbadehose zurückgesandt. Am 18.07.2023 wurde mir der Eingang der Rücksendung von Speedo per email bestätigt. Seitdem warte ich, trotz mehrfacher Mahnungen auf die zugesagte Rückerstattung des Kaufpreises von 188,00 €. (19.10.2023, seit drei Monaten)

I have had the most horrendous experience with Speedo. Firstly I had two pairs of bikinis which fitted perfectly but once wet became so baggy they would barely stay on in the water…

I asked for a refund but they initially offered me just £10 credit which is crazy since the order price was £88!

After threatening them with trading standards they agreed to refund.

I returned the order in three parcels and only one was refunded… it took weeks for them to refund the other two. I had a tracking reference and photo proof they had been delivered successfully to their warehouse.

For a while they refused to refund my items stating they had not received them. They then did an investigation and after waiting for weeks and after I kept badgering them and I finally threatened them with a small courts claim. After this they immediately refunded my items.

NEVER shopping with them again!

Awful and stressful experience.

Schreckliches Angebot! Die Ware wird aus UK versendet, was nicht auf einen Blick ersichtlich ist. Die Homepage suggeriert durch die .ch-Adresse sowie die Angaben in Schweizerfranken etwas anderes,
Der Ärger folgte prompt: Für die Zollabwicklung sowie die Rücksendung der Ware musste ich jeweils CHF 40.00 bezahlten; im Total CHF 80.00 ohne etwas behalten zu haben. Die Rückmeldung des Kundendienstes auf meine Reklamation ist an Arroganz ebenfalls nicht zu überbieten: Es stehe alles in den AGB und es werde nichts zurückerstattet.
Das sind in meinen Augen Betrüger.

If I could give 0 starts I would
I am absolutely fuming
I have returned all items from an order in 3 separate parcels created with 3 designated return labels via speedo website for evri.
They have been sent all together on the same day and have been received by speedo in august 11th.
Speedo however claims they have only received 1 parcel and have refunded me for those 2 items on the parcelS
They claim they have not received the other 2 parcels containing 6 items worth £196 !!!
The tracking shows they have received it, and I also provided them with proof of postage!!!!
They keep saying the same thing that they haven’t received it which is ridiculous and a lie.
NEVER NEVER NEVER order from them.
Scam and liars!
My husband is a lawyer and he says that it is fraud what they are doing.
I am now contacting a solicitor to write them a letter as a first step.

Drei Tage nach meiner Bestellung eines ab Lager lieferbaren Artikels erhalte ich die Mitteilung, dass meine Bestellung noch nicht bearbeitet wurde und man mir für meine Geduld dankt! Bestenfalls darf man um Geduld bitten. Habe meine Bestellung storniert.

Would give zero if I could. Impossible to get a return. Ordered two swimming costumes, both too small. Tried returning them on their website and it said there has been an issue creating a returns label so to contact customer service. After asking for the same information over and over, the online chat agent finally emailed me a link to a returns form and a label that I needed to print off. Filled in the returns form and once again it says that the return can't be processed and to contact customer service. Now in the queue for the second time to try to speak to someone. How is it so difficult to complete a simple return. It's like they're trying to make it purposely difficult in hopes I'll give up and let them keep my money! I had planned on re-buying in a bigger size but I think I'll go elsewhere!

If I could give more than 5 I would. Excellent service regarding my swimming goggles. AAron in customer service was amazing and couldn’t have been anymore helpful. In face right from the beginning when I started off on their CHAT line, it was very efficient. Thank you very much

I have ordered twice now. The first time, their age 15-16 swimming costume was too small for my 12 year old daughter (she'd already tried the next size down in real life), so I returned it (the same day). She is tall for her age, but not extremely so (about the 76th percentile, so about a quarter of girls are taller than her).

It took a while to arrive back with them via the returns service (which you are charged for), and then a while for a refund as well. I'd expect this all to be done within a few days, as it should all be automatic, apart from checking it's not damaged (any repackaging could be done afterwards, so there is no delay to the customer).

I couldn't risk buying a one piece costume in women's sizes online, as she is not old enough to be the right shape for those, so measurements don't really help (even if theirs were accurate). So we found one in person (of course it still doesn't fit properly, but it's as close as we are going to get).

Then I ordered a long sleeved top and knee length shorts from Speedo as well, for when she swims outdoors (she has red hair, so is at high risk from the sun). This time I got women's ones (size M), as there is more room for flexibility in the sizing with a two piece.

They arrived today, and again they don't fit well. The shorts waistband is very tight; I don't think they would fit a medium woman well either. And I can't tell how well the top fits, as the head hole is so tight she is unwilling to put it on.

Professional swimmers won't be wearing those particular items, and nobody else needs to worry about drag from a neck hole or waistband that is loose enough to be comfortable (there's plenty of room between that, and it falling off!).

I have tried it on myself, and it does go over my head, but it's very difficult to put it on, and then it is uncomfortably tight to the neck. And I have a small head (I've been able to wear her hats since she was a toddler).

Why not make swimwear for real bodies?

It's expensive, fits badly, and it's hard to return things. Not what I would expect from a well-known brand.

I am shocked at reading so many other reviews that explain the exact same situation as me.
Ordered a size too big, so had to return. First, when asking for help on sizing, I received zero helpful information. Second, a month after sending the items back, I have received no refund. Emailed customer service who tells me they have not received my return and to send proof of purchase and tracking number. I send them screenshots of the emails they themselves sent me on May 18 saying that they had received my return and that they had sent my refund and it was going to show in my bank account 3 to 5 days later. Also sent them a screenshot of the tracking number that said "delivered" on May 12.
Their reply to all this is: we confirmed we received your return and a refund was sent. Like... no refund has been received, this is why I contacted you.
Awful customer service. Like the worst I have ever encountered.

Ordered prescription swimming goggles- they come in two parts, strap and eyepieces. The order goes through as available. After being notified that the order was on its way, I then get an e mail to say the eye pieces are unavailable! What use is the strap without eyepiece. Terrible

Sitz in UK. Niemand kümmert sich um Reklamationen. Warte seit Monaten auf eine Rückerstattung. NIE WIEDER!

Katastrophe
Ware wurde angeblich zugestellt. Die Zustellung ist nie erfolgt.
Bis heute kämpfe ich im die Rückerstattung.
Speedo sieht sich nicht in der Lage den Beauftragten Lieferdienst zu kontaktieren.
Nächster Schritt Paypal-Käuferschutz.

Shocking. Paid for next day delivery so I'd have items for holiday. 3 days later and still nothing. Also, the 10% discount code for signing up to their newsletter didn't work. I'll be cancelling my order and going to a different brand.

Katastrophe. Ware wird ohne Zollinhaltserklärung aus England verschickt. Die Chancen, dass der Zoll die Sendung durchwinkt, sind gleich Null. Zum Glück hatte meine Sendung eine Sendungsverfolgung und ich konnte nachweisen, dass der Zoll die Sendung zurückgehen lassen hat. So hat der Kundendienst nach mehrmaligem Nachhaken und Androhung der Nutzung des Paypal-Käuferschutzes den Kaufpreis erstattet.

ACHTUNG, - miserabler Kundenservice, - unmöglich etwas zurück zu schicken, - irreführende Massangaben. Speedo Deutschland verschickt Ware von GB über Nederland. Dauernd bekommt man widersprüchliche Anweisungen, Rücksende-Etiketten sind unbrauchbar.

Ware wurde schnell geliefert, jedoch in der falschen Größe, Rücksendung musste selbst bezahlt werden, da es sich nur um einen Badeanzug handelte, wurde dieser als Brief versandt, also keine Sendungsverfolgung möglich. Ware kam angeblich nie an, Geld wurde nicht zurückerstattet, auf Rückfragen gab es keine Antworten mehr. Finger weg von diesem Shop!

4 weeks and still no refund on a 200 pound purchase. Appalling customer service.

Updated - refund finally received after involving Paypal. Speedo tried to say they couldn't refund me yet as they couldn't find my parcel despite having proof of delivery.

So sorry I didn’t read thes reviews before. I returned swimming costume as it was too small. Courtier picked it up over two weeks ago. Tracking only goes up to days after pick up. Contacted Speedo who say it’s not arrived and that when it does i need to wait another 14 days. Outrageous! Will not buy from them again