Speedy Prints Opiniões 

Resposta da Speedy Prints

7/11/2023

Hi there,

Thanks for your feedback. Yes this was due to our machine upgrade which all customers were indeed made aware of prior to ordering. I can also see on your account that you were kept up dated through out the process.

Thanks for your order and support.

We can ensure that we are now back on track and our now well within our normal 7-21 day turnaround.

Resposta da Speedy Prints

7/11/2023

thank you for your awesome review

Resposta da Speedy Prints

Actualizada a 7/11/2023

Good afternoon. We apologise that our process time is taking slightly longer than usual.

All customers have been notified via email regarding a new film processing machine being installed. Rest assured we will be back on track in the next few weeks. I’m sure you can understand we receive thousands of films and any disruption in processing can cause a huge back log of work. Which we are working tirelessly to get through.

Our usual turnaround time is and always has been 7-21 days and sometimes longer at peak times as advised prior to ordering and via order updates and downtime can unintentionally happen without warning which is stated in our terms which you would have read and agreed to before making an initial order.

Incidentally there is also a message on the product page at the top of the screen advising customers prior to ordering.

We can ensure that we are now back on track and our now well within our normal 7-21 day turnaround.

Resposta da Speedy Prints

Actualizada a 7/11/2023

Good morning. We apologise that our process time is taking slightly longer than usual.

All customers have been notified via email regarding a new film processing machine being installed. Rest assured we will be back on track in the next few weeks. I’m sure you can understand we receive thousands of films and any disruption in processing can cause a huge back log of work. Which we are working tirelessly to get through.

Our usual turnaround time is and always has been 7-21 days and sometimes longer at peak times as advised prior to ordering and via order updates and downtime can unintentionally happen without warning which is stated in our terms which again you would have read and agreed to prior to ordering.

We would have also made you aware in our delivery and current service status links located on our site.

As much as we appreciate your frustration that your order is taking longer than expected we ask for understanding in this matter and your valued patience. And again as much as we understand your disappointment in our advised turn around times, we don’t think a change of business name is necessary. As our new film processor has now been installed this will inevitably enable us to maintain our Speedy service going forward it’s just unfortunate that downtime is unavoidable in such matters. ;)

We will be in touch again via email shortly. Please keep an eye out on your spam/junk folders just in case.

Thank you.

updated 07/11/2023 We can ensure that we are now back on track and our now well within our normal 7-21 day turnaround.

Resposta da Speedy Prints

Actualizada a 7/11/2023

Good morning Ruby. We apologise that our process time is taking slightly longer than usual. All customers have been notified via email regarding a new film processing machine being installed. Rest assured we will be back on track in the next few weeks.

I’m sure you can understand we receive thousands of films and any disruption in processing can cause a huge back log of work. Which we are working tirelessly to get through.

Our usual turnaround time is and always has been 7-21 days and sometimes longer at peak times and downtime can unintentionally happen without warning which is stated in our terms which you would have read and agreed to prior to ordering. We would have also made you aware of this on the product itself and in our delivery and current service status links located on our site.

updated 07/11/2023 We can ensure that we are now back on track and our now well within our normal 7-21 day turnaround.