SpiritSmith - Personalised Gifts Opiniões 215

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The personalised gift box containing wine x 2 was lovely and dispatched to courier very quickly. Only issue was DPD changing date without much notice. Not leaving with neighbour. Then reverted back t... Ver mais

Classificada 5 em 5 estrelas

Once again I can always count on SpiritSmith to go above and beyond to make sure the gifts I buy are amazing and presented in such a way the my friends get the absolute wow factor. The team at sp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Have happily asked Philippa to look after customers, family and friends over the past few years - without doubt my go to gifting people. Philippa takes time to understand your needs, makes suggestio... Ver mais

Classificada 5 em 5 estrelas

We are in love with our thank you gifts from Spirit Smiths! All our previous clients & customers recieve a lovely gift set where they can choose 5 different options such as 'something for home... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Monopólio de bebidas alcoólicas
  2. Loja de bebidas alcoólicas

Escrito pela empresa

Searching for something special? Look no further. Our beautiful personalised hampers & curated gift sets are the perfect gift for anyone in your life – including you! Whether you’re looking for a personalised gin gift set for her, filled with delights and the finest small batch bottle of gin, or a whiskey gift set for him, containing everything he will need to make that glass of whiskey in the evening just perfect, we have something for every possible person and for any occasion. We all have our favourite tipples and our favourite places to drink them. We enjoy them not just for the taste, but how they look and feel and because they provide an ambience, or social setting that makes us feel that ‘this is our place’ and we feel welcome. SpiritSmith aims to bring a gift to our customers and their loved ones which brings a bit of that ambience and social atmosphere home. As a busy family run business, we know the importance of having a network of great people around us, providing support, love and friendship. Lets be honest, as family life doesn’t always give us the chance to get out to our favourite places as much as we might like, more and more we are inviting our network of people to enjoy a drink with us at home. and here arrived SpiritSmith! Make them feel truly special today and gift them something personal. Send your message with a bottle…


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

215 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Lovely product and easy communication

Lovely product and easy communication, very speedy delivery and one very happy customer. I highly recommend👍

22 de janeiro de 2025
logótipo da SpiritSmith - Personalised Gifts

Resposta da SpiritSmith - Personalised Gifts

Thank you so much for your recomendation David, it means the world to us.

Classificada 2 em 5 estrelas

Incorrect gin flavour received

Received the incorrect gin flavour with the gift I purchased. Contacted to advise and had no acknowledgement.

13 de dezembro de 2024
logótipo da SpiritSmith - Personalised Gifts

Resposta da SpiritSmith - Personalised Gifts

We are so sorry for this error Lucy. It is nowhere near good enough and we are so sorry. Your feedback is really useful and we will use it to improve our service going forward.

Classificada 5 em 5 estrelas

Excellent Product

The product and its presentation was absolutely excellent - I bought this for a friends birthday and she was over the moon with the contents. Many thanks to Joanna who dealt with my order in a very professional and efficient manner too. I will recommend this company to my friends. Thankyou Diane

6 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I tried spiritsmith and now want more.

I decided an item on spiritsmith was the correct present for a friend’s birthday. I went ahead and bought it but sadly I failed to change the address.
Quickly realising my order would go to the wrong address I called the company x Joanna answered and said she could sort everything out no problem.
I was so happy the address got changed.
Yesterday the present arrived and I was sent some amazing pictures.
Spirit smith did not dissapoint. It was personalised with her name and inside were fairy lights and everything.
Couldn’t be happier as a gift these guys are top notch.

20 de setembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Overall nice

Loved my purchase and will make a lovely gift. Was a little disappointed that the personalised name on the box wasn’t embossed like the rest of the box but made of stickers. I had expected it to be fully embossed.

27 de agosto de 2024
Classificada 5 em 5 estrelas

Wow!

Wow - what a wonderful surprise. When this beautifully packaged gift was delivered it was completely unexpected. Joanna excelled herself in making sure that it arrived undamaged. The most incredible bottle of gin, two tonics that I've never tried before, a measure and a pourer, together with dried orange slices and tiny lights. I shall definitely use SpiritSmith myself for a perfect gift. The care taken was exceptional.

20 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

great business

great business, fantastic customer service and went above and beyond as i managed to leave it until last minute.
Perfect personalised gifts, that good i went back and bought 2 more.

28 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wow customer service at its finest

Wow joanna and pippa to the resuce ! I had 48 hours to organise a pre-wedding gift for my bride to be and spirtsmith came to the rescue. They made, printed a personal message and got everything all nice and pretty for me. They even met me in dunelm car park rochdale to give it to me as they understood how busy i was.

Absolutely quality service !!! Will be using them again for sure.

Thanks ladies ☺️

21 de maio de 2024
Opinião espontânea
logótipo da SpiritSmith - Personalised Gifts

Resposta da SpiritSmith - Personalised Gifts

Ashley, we hope you and your gorgeous bride had the best day! We were delighted to be a small part of the excitement :)

Classificada 5 em 5 estrelas

Lovely products, fantastic service

We bought a few wedding favours (miniature bottles) a couple of weeks before our wedding. We loved the items and the packaging that it came in. There was also a lovely handwritten note from Joanna wishing us the best of luck on our wedding day. Thank you, Joanna!

We then realised we needed to buy a few more, so placed a second order immediately. Again, lovely packaging and they even threw in a few extra personalised bags and extra rose petals. Such a lovely thing to do.

I would have no hesitation in using them again.

Thank you!

6 de março de 2024
Classificada 1 em 5 estrelas

Avoid! I feel I was scammed.

Missing items!

I bought 2 wedding gift sets, the
Personalised Jack Daniels Whiskey Gift Set and the
Personalised Mermaid Pink Gin Gift Set With Tonics.

And was just informed the 2 bottles of cola and 2 bottles of tonics aren't in the gift sets! The mixers were the selling point to me, totally unacceptable! I paid over £200 for £60 worth of alcohol in a cheap box! Yes I was scammed! Ridiculous.

1 de fevereiro de 2024
Opinião espontânea
logótipo da SpiritSmith - Personalised Gifts

Resposta da SpiritSmith - Personalised Gifts

Hi Dan, we are so saddened to hear you have been left feeling unhappy with the gifts. Could I ask that you mention to the recipient that the mixers may be hidden within the wooden shred? We do pack a lot in there to ensure the gifts arrive undamaged, so the bottles are almost always hidden.
In the meantime, please check your email as our owner, Pippa, has emailed you to try and sort a resolution. We pour a lot of love into our gifts, they are hand crafted and personalised individually and therefore please be assured that we take customer feedback very seriously.

Classificada 5 em 5 estrelas

Absolutely brilliant!!

If you're looking for a quality gift for that special person then look no further!
The quality of products and overall service that this company provides is a rarity today and I wouldn't hesitate in recommending to all my family and friends.
The whole ordering process is very simple and such a swift delivery.
Highly recommended and I can't wait to place my next order!

15 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

personalised gifts for staff awards

I ordered personalised boxes for staff awards. I called and spoke to Philippa as I had specific requirements, from the minute we spoke nothing was too much trouble and we decided on the best options for each member of staff. The gifts were delivered straight to them and everyone was delighted. Looking at the cost, what we received by far exceeded expectations, even in terms of the brand of alcohol we received, the boxes were fantastic quality, My company logo along with the font used and the fairy lights made the gift look much more expensive that what I paid. Spiritsmith will be the first place I come to for corporate and personal gifts - never loose that personal touch, it made the difference to me making my initial order

15 de dezembro de 2023
Opinião espontânea

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