⁷It's amazing what this relatively small outfit can offer. Not only do they supply you with cheaper tickets by exploiting fare stages and Advance tickets, but their Customer Service is extraordinary!... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platfo... Ver mais
A empresa respondeu
Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
A empresa respondeu
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Informações de contacto
Newcastle, Reino Unido
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great train-ticketing service
⁷It's amazing what this relatively small outfit can offer. Not only do they supply you with cheaper tickets by exploiting fare stages and Advance tickets, but their Customer Service is extraordinary! A real live person answers your email with clear-but-polite pertinent information relating to your query, which is so rare these days. No 'Look it up for yourself on our website'. No Bot to drive you mad. Only patient communication with someone who understands your needs. Thank you.
29 de setembro de 2026
Opinião espontânea
Made it easy to book
Made it easy to book, more affordable for me and I hadn’t done a long journey by myself for a long time and was a bit nervous I would make mistakes but it was laid out with clear information with all my changes when to get off and get on, thankyou.
28 de agosto de 2026
Opinião espontânea
Customer service was very efficient via…
Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
2 de outubro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received, and hope you are feeling better now.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer support has been…
Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platform that you'd wait for a long time to receive a reply, Richie replied to me in a matter of hours and resolved the issue really quickly. Thank you Richie, I'd recommond Split My Fare to anyone!
25 de setembro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Tin,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Resposta da Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received and would recommend us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Split My Fare is a great service
Split My Fare is a great service. Easy to navigate, easy to book and great customer service if required. Thank you.
8 de setembro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Mark,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received and find our service easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent experience
Recommended to me by a regular train user. Delighted with ease of use and no hidden extras. Journey planner was clear and online ticket worked first time! Would definitely use again.
2 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you find our service easy to use and clear.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy service and well priced
Easy service and well priced. Due to train strikes issued my refund with no hassle
31 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Gerry,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received and found cheaper tickets with us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Overall a very good company that works…
Overall a very good company that works out cheaper too..I also requested a refund which they gave to me quickly due to a delayed train meaning I had to cancel the rest of my journey.
28 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Alice,
Thanks so much for your feedback. We are sorry to hear that your journey was affected by delays but pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
I struggled trying to claim a refund
I struggled trying to claim a refund. The staff member was excellent and efficient and sorted this for me. Thank you
27 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Geraldene,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Love this company
Love this company. You deal with human beings in customer services rather than ‘computer said no’!
Thank you Richie in particularly for being understanding. A great company who I will continue to use for years to come I’m sure
26 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Hannah,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Very quick and helpful customer service
23 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi JT,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
I realised I had been charged twice for…
I realised I had been charged twice for a journey, when I received a bank statement.
I contacted, split my fare customer service,
Received email reply quickly, Richie was able to resolve the matter professionally and efficiently. He kept me updated, matter was resolved within couple of hours.
Very pleased with customer services and Richie’s help.
19 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Lynn,
Thanks so much for your feedback. We are sorry to hear that you had been charged twice but pleased to hear you were happy with the customer service you received from Richie.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service!!
Richie helped me massively with sorting out an issue with my journey after having to have last minute medical surgery. Excellent communication, fast help. Over all excellent customer experience
12 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Laurence,
Thanks so much for your feedback. We hope your medical surgery went well. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Outstanding speed of service
Outstanding speed of service. And so helpful. 10/10
11 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Stephen,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Helpful
A very understanding team whilst I'm going through a difficult time
1 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Wendy,
Thanks so much for your feedback. We are sorry to hear that you have been goign through a difficult time but pleased to know you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Just the best Customer Service I have ever received
I always use Split ticketing for all my travels but now I know why i'll never use another site.
I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to my destination.
I just sent a couple of e mails to Cunstomer Care and they sent me a full refund for my disrupted fare
No need to wait months for a Delay Repay claim ....
THIS COMPANY ARE JUST THE BEST
You won't ever be disappointed by their prices ,website ease of use their ticket delivery or Customer Service ....
4 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Sue,
Thanks so much for your feedback. We are so sorry to hear that you had such a disrupted journey but pleased to know you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service
Answers emails immediately , listened to my claim for a refund, acted quickly and fairly, really impressed with the level of customer care
7 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Sara,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Resposta da Split My Fare
Hi Lisa,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
I always get my tickets through…
I always get my tickets through SplitMyFare. They offer incredible value and the customer support is always fantastic and super speedy! Thanks for making travelling easier 🫶🏻
4 de agosto de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Jen & Ben,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received and found cheaper tickets with us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.