⁷It's amazing what this relatively small outfit can offer. Not only do they supply you with cheaper tickets by exploiting fare stages and Advance tickets, but their Customer Service is extraordinary!... Ver mais
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Leia as opiniões dos outros
Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platfo... Ver mais
A empresa respondeu
Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
A empresa respondeu
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Informações de contacto
Newcastle, Reino Unido
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Split My Fare
Hi Mark,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Smart Way To Travel The Rail in the UK
I got wind of #SplitmyFare app while trying to get a train ticket to some part of the UK, and the app flashed up and I was very curious to see how it works.
It did split my ticket, made my travel more interesting due to the connections provided me, and I was also able to learn more cities via this medium.
Ultimately I saved on my ticket purchase, experienced new sites which is always great travelling on the trains 🚂.
30 de abril de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Oluwadamilare,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly. Connections shouldn't be any different to a normal journey unless you choose to book a cheaper, slower train. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy booking process.
Easy booking process. Rather a lot of tickets issued, but understand why this is necessary, although, of course, no need to change trains any more than booking direct with the operating companies. Saved a fair amount on the overall journey.
15 de abril de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Jim,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
SPEEDY ACTION
Thanks for your prompt action in organising a full refund on my rail ticket due to cancellation.
It's not very often I can sincerely say this, but it's so enlightening to know that you're a company 'on the ball'.
17 de abril de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Lynda,
Thanks so much for your feedback, we really appreciate it, and we're glad to hear you rate our customer service so highly. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Very helpful
Helped me with ease and resolved my issues with no complications, very grateful and super appreciative.
26 de março de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Heather,
Thanks so much for your feedback, we really appreciate it, and we're glad to hear you rate our customer service so highly. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Top class help
Top class help. I made several mistakes whilst booking cancelling and rebooking a train journey. Richie was extremely helpful, and I appreciated his help very much. I have used Split My Fare previously, and will continue to use them on future trips. Thanks very much indeed.
9 de abril de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Dave,
Thanks so much for your feedback, we really appreciate it. We are pleased to hear you rate our customer service so highly, and we look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Would not use this method of getting ticket ever again!
Have used before and it has been fine BUT if something goes wrong it is a massive hassle to get any sort of compensation as split my fare wash their hands of you and you have to try and claim mulitple ticket cost back from different companies
22 de março de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Alex,
If you can email me directly at pete@splitmyfare.co.uk
Sorry to hear you were not happy with the service received. We will issue compensation when we are able but it is often the case that the duty of compensation lies with the operators, and our hands are tied, as the operator bears the cost of the sale and we receive a small commission.
Best wishes,
Pete
Founder - Split My Fare
Richie is always incredibly responsive…
Richie is always incredibly responsive and helpful in dealing with any queries. A very good service.
9 de março de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Alex,
Thanks so much for your feedback, we really appreciate it. We are glad to hear you rate our customer service so highly and we look forward to saving you money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
Amazing company!
Amazing company! Since moving away from London to Norfolk I regularly use split my fare to help reduce the prices of my commute to work. The customer service team are so helpful, professional and timely. Even with delays and cancellations, refunds are always paid.
Wouldn't use any other company to book my tickets with!
27 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Sophie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Efficient and helpful
Richie at SplitmyFare responded to my email within 4 minutes to correct an issue and resolved it for me!
27 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Molly,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
My mistake on booking was resolved with no hassle
I made an error with my booking and expected to have a problem sorting it out. However, it was resolved by Richie from customer services with no hassle whatsoever. Will definitely book with Split My Fare again
23 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Nick,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I couldn’t complete my journey after…
I couldn’t complete my journey after there was an armed response to a suspected gunman on my train, and the customer service team at split my fare were incredibly helpful, sympathetic and managed to issue us a refund. Richie in particular was fantastic.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Rosie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I lost my ticket
I lost my ticket. I knew Id brought it but couldn't find it on my emails. The customer service was excellent. Super quick to respond and solved my problem super quickly.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Helen,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
My 'go to' whenever I'm travelling by…
My 'go to' whenever I'm travelling by Train - excellent customer service - very responsive and extremely helpful
I always recommend to Friends and Family
Thanks Richie!!
19 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Andy,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Booked through Split My Fare a couple…
Booked through Split My Fare a couple of times but had an enquiry on this occasion so used the link on their website and had a very quick response from a agent called Richie who explained everything very clearly and was very helpful.
Thank you. I would booked through this site again.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Katie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found our customer service team to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great service and good prices
Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative charge. This included replies within a couple of hours even in the evening. After years of dealing with other train companies which are very happy to grab the most they can this was a great change.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Elaine,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found our customer service team very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Very prompt responses to my queries
Very prompt responses to my queries. My personal situation was taken into consideration and a refund was sent to me very swiftly.🤩
4 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Kuldip,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Five star support once again!!
Five star support once again!!
Richie was the difference. He went way above and beyond and was very swift in supporting me. Appreciate that champ
4 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Sian,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service
Excellent customer service , very responsive and very efficient.
A big shout out to Richie, who promptly retrieved my lost ticket and saved my journey.
I highly recommend Split My Fare.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Gopalakrishnan,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Cannot fault
Cannot fault. Website easy to navigate. Saved me almost £30 on a return trip. Used before- will definitely use again
30 de janeiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Joy,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found the website easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
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