SPORCKS Opiniões 92

Resposta da SPORCKS

3/02/2026

Good afternoon Triona,

Please accept our apologies for the delay in responding via this channel. We sincerely regret any inconvenience this may have caused. This situation does not reflect our usual level of service or the standards we strive to maintain when working with our customers.

We would like to inform you that the day after you contacted us, my colleague replied to your email and offered to send you a replacement pair in order to resolve the issue.

Although some time has passed, we would still be happy to send you the replacement. Kindly reply to my colleague’s email so that we can proceed without any issues.

If you require any further assistance, please do not hesitate to contact us. We remain at your disposal.

Kind regards

Resposta da SPORCKS

3/02/2026

Buenas tardes Soraya:

Sentimos mucho que se haya producido esta situación y las molestias ocasionadas.

Queremos informarle de que nuestros calcetines están confeccionados con fibras de alta calidad. Utilizamos Coolmax, un material técnico que permite una rápida evacuación del sudor, ayudando a que el pie se mantenga seco durante la actividad. Asimismo, nuestros modelos cuentan con refuerzos específicos en las zonas de mayor impacto, como el talón, la puntera y el metatarso, lo que favorece una pisada más cómoda y contribuye a mejorar el rendimiento durante la carrera.
Por último, incorporan una compresión media, diseñada para favorecer la circulación durante el ejercicio.

Dicho esto, nos gustaría señalar que las rozaduras no dependen exclusivamente del uso de los calcetines y pueden estar relacionadas con otros factores, como una talla inadecuada del calzado, un modelo de zapatilla no adaptado a la pisada, costuras internas, un exceso de sudoración, una pisada inestable, altas temperaturas durante la carrera u otros elementos externos.

Con esta explicación no pretendemos eludir la situación, sino aportar información objetiva. Nuestros calcetines son testados por profesionales y, día tras día, numerosos clientes continúan confiando en nuestros productos.

Si lo desea, puede ponerse en contacto con nosotros y estaremos encantados de ayudarle ante cualquier incidencia relacionada con nuestros calcetines.

Quedamos a su disposición para cualquier consulta adicional.

Un cordial saludo

Resposta da SPORCKS

10/12/2025

Good morning,

First of all, we are very sorry for what happened. We are doing everything we can to find out what happened to the parcel. This is a very busy time of year for delivery companies and irregularities can occur.

In this case, please send us an email to info@sporcks.com and if you do not receive your parcel, we will send another one directly.

We sincerely apologise for the inconvenience caused.

We look forward to hearing from you.

Kind regards

Resposta da SPORCKS

10/12/2025

Good morning,

We are very sorry about what happened and we understand that you are unhappy about it.

We would like to point out that we always announce current and future discounts on social media and by email. We do our best to satisfy all our customers, which is why we offer extra discounts on top of those already available during sales periods.

We are truly sorry that this has happened. If you need anything else, we are at your disposal whenever you need us.

Kind regards

Resposta da SPORCKS

26/11/2025

Hello Kacper,

First of all, we are very sorry for what happened and the problem you experienced with the delivery of your parcel.
As we mentioned from the outset, a complaint has been filed and an investigation is underway with the delivery company to find out why it is taking so long.
Sometimes shipments encounter irregularities during transport, which cause certain delays.

We will do everything we can to ensure that you receive your parcel in the next few days and if you do not receive it, we will send you a new one by express delivery.

We are truly sorry that this is happening.

Please let's continue our conversation by email as we have been doing.

We will resolve the situation no matter what it takes.

Best regards

Resposta da SPORCKS

10/10/2025

Good morning Sam,

First of all, we would like to sincerely apologize for what happened and for any inconvenience this situation may have caused you.

At no point was it our intention to question your word. From the very beginning, our customer service team has done its best to assist you as quickly as possible. After carefully reviewing all our systems, we have confirmed that the order you received matches the one that was originally placed.

At SPORCKS, we work every day to ensure our customers’ satisfaction and to provide the highest quality service. However, in this case, we must act according to the objective information available and the company’s established policies.

We are truly sorry that your experience was not as expected, and of course, we would like to help you find the best solution — whether that means sending a replacement order or processing a refund.

We appreciate your understanding and the time you’ve taken to share your feedback. Your opinion helps us to keep improving.

Kind regards,

Resposta da SPORCKS

10/10/2025

Good morning Maxime,

We sincerely apologise for everything that has happened and for the experience you have had during the process of purchasing our products.

Please send us an email to info@sporcks.com so that we can help you and provide you with everything you have requested.

We sincerely apologise for the inconvenience caused and will do everything in our power to help you.

Kind regards

Resposta da SPORCKS

10/10/2025

Buenos días Lionel,

Sentimos mucho lo ocurrido y la experiencia que ha vivido con nuestros productos.

Nos gustaría que contactara con nuestro equipo info@sporcks.com para que podamos aportarle unos calcetines nuevos.

No es algo habitual observar esos desperfectos.

Estamos dispuestos a hacerle llegar un producto en perfecto estado para que pueda disfrutar de ellos por mucho tiempo.

Gracias por la confianza en nosotros.

Esperamos su mensaje.

Sentimos las molestias causadas.

Un saludo.

Resposta da SPORCKS

10/10/2025

Good morning Maxime,

We sincerely apologize for what happened and for the experience you had during your purchase of our products.

We understand that some time has passed since your order, but if you could kindly contact our team at info@sporcks.com, we would be happy to assist you and check the current status of your socks in order to help you resolve this.

We look forward to hearing from you soon.

Once again, we apologize for any inconvenience caused.

Kind regards,